$548 Avg/night
Rate and special offer based on Check-in: Mar 16, 2015 Check-out: Mar 17, 2015

Excellence Riviera Cancun Luxury Adults Only - All Inclusive

5 stars
Riviera Maya, KM 324-342 Villas Del Mar No.3, Puerto Morelos, 77580
Hotel Overview
Reviewer score
4.7
out of 5
458 reviews
Great getaway

Great hotel with an awesome and friendly staff...second time the 6 of us went to an excellence... See full review

  • Robert T.
  • Feb 23, 2015
Excellence Riviera Mexico

Great stay. Service was awesome. Food was very good. The only reason we put a 4 for "value for... See full review

  • Ernest R.
  • Feb 19, 2015
Excellence Riviera Cancun, an adults-only resort, is a great location for those who'd like to enjoy this popular travel destination without being overwhelmed by other visitors. Experience an excursion on pristine white sands before floating in the clear nearby waters. The resort's 440 luxury accommodations cater especially to couples and business travelers, with eight international restaurants, beach yoga classes and even a nightclub. Laze around on your balcony hammock and enjoy romantic touches inside the rooms, like king-size beds and marble bathrooms, where you can cool down after hot days beneath the Mexican sun.
Key facts
  • 440 guestrooms
  • 4 floors
  • 9 buildings
  • 6 outdoor pools
  • Dining: Agave, Basmati, Chez Isabelle, The Grill, The Lobster House, Oregano, Las Olas, Spice and Toscana
  • Health club/spa
  • Alegria Nightclub
  • Bars/lounges: Martini, CakeKafe, Blue, Sol, Cielo, Stars, Sports Bar, X Lounge, Revive, La Habana and Casino Bar
  • 2 poolside bars
  • 24-hour room service
  • Business center
  • 5 meeting/conference rooms
Neighborhood
Excellence Riviera Cancun is surrounded by jogging trails that make it easy to get acclimatized to the local scene before diving fully into Quintana Roo. Visit the many Mayan remains in the area, such as Las Ruinas Del Rey near the hotel sector, and El Meco. In addition to typical Mayan Riviera activities like scuba diving, guests who book their stay at Excellence often participate in deep-sea fishing charters, cycling tours, and deep-water dives that allow guests to explore colonial shipwrecks.
Hints and tips
Although Excellence Riviera Cancun is pretty exclusive and only 15 minutes from the airport, it's still best to prepare for regional traffic if you plan on exploration along the coast.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Excellence Riviera Cancun Luxury Adults Only - All Inclusive Rooms

Excellence Club Junior Suite Swim Up Ocean View
All our Junior Ocean View Excellence Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence Stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft drinks and water. KING BED
Junior Suite Swim up Spa Pool View 668 Sq.Ft
All our Junior Spa Pool View / Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Amenities include king beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service box for Room service, bathrobes and slippers, iron and ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Excellence Club Honeymoon Suite Ocean View
The spacious Honeymoon Suites are 1,041 sq. ft. and offers private and furnished terrace with outdoor Jacuzzi for two and full views of the Caribbean Sea. Superior VIP amenities include king bed, wet bar, living room, full marble bathroom with private massage room, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, service Box for Room Service, bathrobes and slippers, iron and ironing board, pillow menu, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service an Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
J S SPA or Pool View
All Junior Spa Pool View Suites are 668 sq. ft. in size and offers private furnished balcony. Superior amenities include king beds or two double beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service Box for Room Service, bathrobes and slippers, iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Junior Suite ocean View
All Junior Suites Ocean View are 668 sq. ft. in size. Superior amenities include king bed, magnificent Ocean View,sitting area, marble bathrooms with Jacuzzi for two, separate shower and double vanities, 27" satellite TV, bathrobes and slippers, iron and ironing, pillow menu, direct dial phone, high speed internet data port, air-conditioning with in-room climate control,CD / DVD player, radio alarm clock with i-pod connection, electronic in-room safe, coffee/tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks
Excellence Club Two Story Roof Top Terrace Suites
All Excellence Club Two Story Roof Top Terrace Suites are 668 sq ft in size and offer private furnished balconies with Ocean front View, outdoor Jacuzzi, and 390 sq ft furnished Rooftop Terrace with HydroSpa Pool and shower. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for 2, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with IPod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED
Excellence Club Junior Suite Ocean View
All Junior Ocean View Excellence Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod conectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking

Meeting facilities

Meeting Info
The Excellence Riviera Cancun has over 19,695 sq. ft. of dedicated meeting and function space; "De Grand Ballroom" offers 5,920 sq. ft. of freestanding of flexible space as it divides into three sections. Additionally, the Excellence Riviera Cancun also offers: 2 breakout rooms with 775 sq., 3,000 sq. ft. of pre-function space located right outside the Grand Ballroom and an outstanding outdoor venue including pool side reception space, private ocean front 10,000 sq. terraces and a spectacular beach for private cocktails.

Dining

OREGANO
For casual Italian lunch and dinner, Oregano Pizza e Pasta Italian is a popular outdoor gathering spot. Our trattoria-style restaurant serves simple but delicious fare including pizza--from traditional to unpredictable--calzones, pastas and a selection of sweet treats. Think of it as a bit of the Old World on the Riviera Maya. Lunch open from noon - 5:00 pm Dinner open from 6:00 pm - 1:00 am
CHEZ ISABELLE
Our signature French restaurant, is as alluring as a night in Paris. You'll feel transported from the Riviera Maya to the Left Bank as you choose among savory hors d'oeuvres, mouth-watering entrees and desserts that live up to the French culinary reputation. Open for Dinner
BARCELONA
We serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous mediterranean cusine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
THE GRILL
For lunch, The Grill at Excellence Riviera Cancun serves up an a la carte menu of hearty salads, sandwiches, burgers and wraps in a giant thatch-roof palapa. For alfresco dinner, the sizzle of prime steaks, chicken and shrimp searing on an open flame tips you off that you're in for an exceptional meal. Lunch open from noon - 6:00 pm Dinner open from 6:30 pm - 11:00 pm
THE LOBSTER HOUSE
The Lobster House serves up tasty breakfast and lunch with tableside service. For dinner, the glow of soft lanterns and reflection of our meandering pool turns the restaurant into a wonderful atmosphere for all things lobster. This is the place on the Riviera Maya for exquisite shellfish dishes prepared to your tastes. Breakfast open from 9:00 am - noon Lunch open from 12:30 pm - 3:00 pm Dinner open from 6:30 pm - 11:00pm
SPICE
Step into the world of pan-Asian delights with exotic specialties from Japan, China, Vietnam and Thailand. If you like Japanese iron griddle cooking, cozy Teppanyaki rooms are the place to delight your senses as talented chefs prepare your meal right in front of you. Open for Dinner
TOSCANA
Buon Appetito at Toscana Restaurant, where the wondrous flavors of Italy come alive. You'll discover inventive spins on traditional favorites. Breakfast and lunch are served buffet-style. For dinner, enjoy pasta selections, prepared as you like them.... and meat and seafood dishes infused with fresh ingredients and artfully prepared to five star standards. Save room for dessert. Breakfast open from 7 am - 11 am Lunch open from noon - 4:00 pm Dinner open from 6:00 pm - 10:30 pm
AGAVE
Enjoy authentic Mexican specialties grilled, sauted or marinated. Your choice of romantic indoor seating or outdoors under the moonlight in our hacienda-style courtyard. Tableside mariachi entertainment completes your perfect Mexican evening. Open for Dinner
BASMATI
Riviera Cancun's newest resort restaurant. Basmati specializes in the regional dishes of India's North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop. Open for Dinner
LAS OLAS
Enjoy the ocean, sun and a bite at Las Olas snack grill. Located on the beach with selection of fast food, salads, wood-oven pizzas and grilled favorites. Open for Lunch

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (458)

Ratings and reviews for Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Overall score

4.7 / 5
5.01.0
458 out of 458
Amenities:
4.7
Cleanliness:
4.8
Hotel staff:
4.8
Comfort:
4.6
Location:
4.6
Value:
4.5

95% would recommend to a friend.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
allstar95
Business
near Chicago IL
Mar 30, 2014

awesome all inclusive

Had a great time. This place is beautiful and the staff was awesome. Food was above average. The spa was awesome. We had a swim out suite excellent club, and was worth the extra money for us. I would definitely go back!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Nightlife tip: In Hotel

There isn't a lot of night life if that's what your looking for. They do have some entertainment but for the most part , its over early. Most people are not out late here and are up very early.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Boom Ba doom
Business
Birmingham
Mar 27, 2014

Best available for the money!!!

This is a beautiful resort! Very clean and lots of things to do. Only negatives were trying to sit together with a group of ten was nearly impossible and the nightly entertainment could have been better.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

25 bucks to snorkel. From the beach it is a 10 minute ride to the second largest reef in the world.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

3
5.01.0
Sunshine and blue sky
Business
Nebraska
Mar 26, 2014

Third times a charm in Mexico???

Enjoyed our visit to the Excellence-our first time. Those on vacation from Europe, Canada and fellow Americans were wonderful and enjoyed visiting with. them. We had a great time making new friends. We enjoyed the Valentine's celebration. We had a fabulous experience. Staff did a wonderful job. Room service-staff and food were great. Remember to tip them... We enjoyed great weather and getting away from COLD weather...10 day stay was perfect for us. We missed INTERACTIVE evening entertainment. We missed having a cigar bar as at another previous resort visited. Suggestions include karaoke, later evening bands which relate to differing age groups after 10 p.m. hours... Food was enjoyed at the Indian, Lobster and Oriental settings. Great entertainment provided mid afternoon and needed more of it where we saw the greatest interactive crowds. Volleyball was a blast...Zumba was exhilarating. We would rate our experience 3.75-4.00. Suggestions include having softer pillows. Computers were inconsistent as had some difficulty accessing. Front staff was friendly upon arrival but could improve on continued friendliness. Improvement could be made on communication tools provided nightly to each room...we weren't always sure of activities available during afternoon hours. Variety of food and entertainment was great outdoors at lunchtime...couldn't readily find area for bike tour...missed some activities by my own fault.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: In Hotel

Bring plenty of sunscreen. It is expensive to buy on resort...bring plenty of US dollars for tipping...Confirm transportation with your travel site from airport to resort and back...COMMUNICATE needs and expect results. SERVICE is IMPORTANT. Limited shopping at resort. Playa is a great place to visit off site...ask resort about taxi cost/return.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Lilninja
Business
Oak Lawn ,IL
Mar 23, 2014

Best vacation ever!

The Excellence Resort in Riviera Maya is beyond excellent and exceeded all my expectations. The resort was well maintained and fully staffed with helpful staff. The food was excellent and there are many restaurants to choose from. The entertainment was top notch as well. I cannot find one thing to complain about!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

3
5.01.0
Sunshine and blue sky
Business
Nebraska
Mar 17, 2014

Mixed review

We had a fabulous vacation with many new cherished friendships and memories...aside from transportation issues to and from the airport with mixed feelings about front desk staff, we had a wonderful experience. Those vacationing here were open and friendly and HAPPY. Room service/staff were excellent with wonderful choices to enjoy after an event filled day...we really enjoyed the Indian, Lobster and SPICE restaurants. The buffet was great too. Shopping was scarce on property. More 9-12 p.m. bands/karaoke/piano bars would be a nice complement to the current entertainment. Valentine's dinner was amazing as well as the wonderful entertainment that evening. Missed having a Cigar bar to lounge in during evening hours. Would have liked more usable pillows for sleep and a better communication tool handed out daily at night-it did not cover enough information for next day activities. Rooms were great. Would rate 3.75.+/close to a 4.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Sweets and eggs are not as we would have in the USA. Please drink bottled water and rinse with after brushing teeth. Enjoy the variety of drinks available in the computer area...order double portions of your entree the second time around if you return to the same restaurant...ENJOY the moments

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Alex and Dana
Business
Chicago
Mar 1, 2014

Excellence

This place was amazing. The rooms are just like the pictures. The resort runs like a well oiled machine because of the friendly hard working staff.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Chez Isabelle and Lobster House are the best for dining out. Ajillo Shrimp for room service.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Zuk831
Business
Cherry Hill, NJ
Feb 16, 2014

fabulous couple's vacation

Top notch with the best people serving you. Simply Excellence

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
rockchaulk
Business
Kansas City, KS
Feb 11, 2014

Perfect!

My wife and I were there five days and four nights and our stay was perfect in everyway. The staff, facilities, beach,and arrangements were all excellent. We sought to just relax and did just that. While the pool was not heated, which would have been desirable in early February, it is understandable given its size, and the ocean offered a swimmable alternative. It is one of the most beautiful hotels we have stayed at in many years. At 82 years of age, I have been traveling internationally since the early 1950's and definitely give this hotel a thumbs up!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

The French restaurant is very good.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Steve shtomkite
Business
Long beach
Feb 9, 2014

Adults rejoice

Just wonderful. Could use improvement with check in/out service. Way too slow.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
aerobloom
Business
newton, Massachusetts
Feb 3, 2014

Great relaxing vacation

This was our 2nd time at the Excellence Riviera Maya resort, and it was excellent! The room was in Building 2, which was fine, but next time we would like to be nearer to the beach area. Service was exceptional in all areas....our server at breakfast, Walton, was terrific! The 2 bartenders at the Martini Bar (a must) were Jorge and Luis-again, fantastic! We wanted a relaxing vacation, and we got it! We walked the beach every day, ate very well(the food was terrific), and had a wonderful trip! Highly recommend!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

The best food was at Spice, the Asian restaurant-try the grouper-,Basmati, the Indian restaurant, and Chez Isabelle. The Mexican was ok, but the hostess makes you wait for no reason. The beach spot, Las Olas, was good every day...different but yummy! Enjoy!

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