$548 Avg/night
Rate and special offer based on Check-in: Mar 16, 2015 Check-out: Mar 17, 2015

Excellence Riviera Cancun Luxury Adults Only - All Inclusive

5 stars
View map of Riviera Maya, KM 324-342 Villas Del Mar No.3, Puerto Morelos, 77580

Hotel Overview

Reviewer score
4.7
out of 5
459 reviews
Amazing

This is the second Exellence resort we have stayed at and no other resort can compare. See full review

  • Tony
  • Feb 25, 2015
Great getaway

Great hotel with an awesome and friendly staff...second time the 6 of us went to an excellence... See full review

  • Robert T.
  • Feb 23, 2015
Excellence Riviera Cancun, an adults-only resort, is a great location for those who'd like to enjoy this popular travel destination without being overwhelmed by other visitors. Experience an excursion on pristine white sands before floating in the clear nearby waters. The resort's 440 luxury accommodations cater especially to couples and business travelers, with eight international restaurants, beach yoga classes and even a nightclub. Laze around on your balcony hammock and enjoy romantic touches inside the rooms, like king-size beds and marble bathrooms, where you can cool down after hot days beneath the Mexican sun.
Key facts
  • 440 guestrooms
  • 4 floors
  • 9 buildings
  • 6 outdoor pools
  • Dining: Agave, Basmati, Chez Isabelle, The Grill, The Lobster House, Oregano, Las Olas, Spice and Toscana
  • Health club/spa
  • Alegria Nightclub
  • Bars/lounges: Martini, CakeKafe, Blue, Sol, Cielo, Stars, Sports Bar, X Lounge, Revive, La Habana and Casino Bar
  • 2 poolside bars
  • 24-hour room service
  • Business center
  • 5 meeting/conference rooms
Neighborhood
Excellence Riviera Cancun is surrounded by jogging trails that make it easy to get acclimatized to the local scene before diving fully into Quintana Roo. Visit the many Mayan remains in the area, such as Las Ruinas Del Rey near the hotel sector, and El Meco. In addition to typical Mayan Riviera activities like scuba diving, guests who book their stay at Excellence often participate in deep-sea fishing charters, cycling tours, and deep-water dives that allow guests to explore colonial shipwrecks.
Hints and tips
Although Excellence Riviera Cancun is pretty exclusive and only 15 minutes from the airport, it's still best to prepare for regional traffic if you plan on exploration along the coast.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Excellence Riviera Cancun Luxury Adults Only - All Inclusive Rooms

Excellence Club Junior Suite Swim Up Ocean View
All our Junior Ocean View Excellence Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence Stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft drinks and water. KING BED
Junior Suite Swim up Spa Pool View 668 Sq.Ft
All our Junior Spa Pool View / Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Amenities include king beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service box for Room service, bathrobes and slippers, iron and ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Excellence Club Honeymoon Suite Ocean View
The spacious Honeymoon Suites are 1,041 sq. ft. and offers private and furnished terrace with outdoor Jacuzzi for two and full views of the Caribbean Sea. Superior VIP amenities include king bed, wet bar, living room, full marble bathroom with private massage room, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, service Box for Room Service, bathrobes and slippers, iron and ironing board, pillow menu, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service an Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
J S SPA or Pool View
All Junior Spa Pool View Suites are 668 sq. ft. in size and offers private furnished balcony. Superior amenities include king beds or two double beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service Box for Room Service, bathrobes and slippers, iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Junior Suite ocean View
All Junior Suites Ocean View are 668 sq. ft. in size. Superior amenities include king bed, magnificent Ocean View,sitting area, marble bathrooms with Jacuzzi for two, separate shower and double vanities, 27" satellite TV, bathrobes and slippers, iron and ironing, pillow menu, direct dial phone, high speed internet data port, air-conditioning with in-room climate control,CD / DVD player, radio alarm clock with i-pod connection, electronic in-room safe, coffee/tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks
Excellence Club Two Story Roof Top Terrace Suites
All Excellence Club Two Story Roof Top Terrace Suites are 668 sq ft in size and offer private furnished balconies with Ocean front View, outdoor Jacuzzi, and 390 sq ft furnished Rooftop Terrace with HydroSpa Pool and shower. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for 2, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with IPod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED
Excellence Club Junior Suite Ocean View
All Junior Ocean View Excellence Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod conectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking

Dining

OREGANO
For casual Italian lunch and dinner, Oregano Pizza e Pasta Italian is a popular outdoor gathering spot. Our trattoria-style restaurant serves simple but delicious fare including pizza--from traditional to unpredictable--calzones, pastas and a selection of sweet treats. Think of it as a bit of the Old World on the Riviera Maya. Lunch open from noon - 5:00 pm Dinner open from 6:00 pm - 1:00 am
CHEZ ISABELLE
Our signature French restaurant, is as alluring as a night in Paris. You'll feel transported from the Riviera Maya to the Left Bank as you choose among savory hors d'oeuvres, mouth-watering entrees and desserts that live up to the French culinary reputation. Open for Dinner
BARCELONA
We serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous mediterranean cusine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
THE GRILL
For lunch, The Grill at Excellence Riviera Cancun serves up an a la carte menu of hearty salads, sandwiches, burgers and wraps in a giant thatch-roof palapa. For alfresco dinner, the sizzle of prime steaks, chicken and shrimp searing on an open flame tips you off that you're in for an exceptional meal. Lunch open from noon - 6:00 pm Dinner open from 6:30 pm - 11:00 pm
THE LOBSTER HOUSE
The Lobster House serves up tasty breakfast and lunch with tableside service. For dinner, the glow of soft lanterns and reflection of our meandering pool turns the restaurant into a wonderful atmosphere for all things lobster. This is the place on the Riviera Maya for exquisite shellfish dishes prepared to your tastes. Breakfast open from 9:00 am - noon Lunch open from 12:30 pm - 3:00 pm Dinner open from 6:30 pm - 11:00pm
SPICE
Step into the world of pan-Asian delights with exotic specialties from Japan, China, Vietnam and Thailand. If you like Japanese iron griddle cooking, cozy Teppanyaki rooms are the place to delight your senses as talented chefs prepare your meal right in front of you. Open for Dinner
TOSCANA
Buon Appetito at Toscana Restaurant, where the wondrous flavors of Italy come alive. You'll discover inventive spins on traditional favorites. Breakfast and lunch are served buffet-style. For dinner, enjoy pasta selections, prepared as you like them.... and meat and seafood dishes infused with fresh ingredients and artfully prepared to five star standards. Save room for dessert. Breakfast open from 7 am - 11 am Lunch open from noon - 4:00 pm Dinner open from 6:00 pm - 10:30 pm
AGAVE
Enjoy authentic Mexican specialties grilled, sauted or marinated. Your choice of romantic indoor seating or outdoors under the moonlight in our hacienda-style courtyard. Tableside mariachi entertainment completes your perfect Mexican evening. Open for Dinner
BASMATI
Riviera Cancun's newest resort restaurant. Basmati specializes in the regional dishes of India's North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop. Open for Dinner
LAS OLAS
Enjoy the ocean, sun and a bite at Las Olas snack grill. Located on the beach with selection of fast food, salads, wood-oven pizzas and grilled favorites. Open for Lunch

Meeting facilities

Meeting Info
The Excellence Riviera Cancun has over 19,695 sq. ft. of dedicated meeting and function space; "De Grand Ballroom" offers 5,920 sq. ft. of freestanding of flexible space as it divides into three sections. Additionally, the Excellence Riviera Cancun also offers: 2 breakout rooms with 775 sq., 3,000 sq. ft. of pre-function space located right outside the Grand Ballroom and an outstanding outdoor venue including pool side reception space, private ocean front 10,000 sq. terraces and a spectacular beach for private cocktails.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (459)

Ratings and reviews for Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Overall score

4.7 / 5
5.01.0
459 out of 459
Amenities:
4.7
Cleanliness:
4.8
Hotel staff:
4.8
Comfort:
4.6
Location:
4.6
Value:
4.5

95% would recommend to a friend.

Sort by:
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
mi
Jun 11, 2009

Great all inclusive getaway

This is a 5 star all the way. Everything was perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
M&ME
Business
NYC
Jun 10, 2009

Excellence Riviera Cancun

Have stayed numberous times at hotels in the Riviera Maya, including Iberostar, Palace, El Dorado Royale & Ceiba del Mar, and this experience was one of the best ever. Beach, pools and grounds are beautiful. The food and drinks are superior and the service is very good.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
2
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Time-saving tip: Short drive from hotel

The hotel's free transportation to Puerto Morelos is usually booked up. A cab will take up to three or four people into town for about $9 US.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
StacyL
Business
Oklahoma City, OK
Jun 9, 2009

Wonderful!

We had a wonderful time at Excellence! We booked a swim-up room, which I would definitely recommend. It was great being right next to the lazy river pool. Bring your own pool floats though, since there are none at the resort to purchase. Our room was always clean, and the turndown service was a great touch. Room service was excellent! The restaurants were all wonderful. We enjoyed Agave and The Grill the most. Since the resort was not very full, we only had to wait once for a table. The service at all the restaurants was excellent. There was also great service on the beach and around the pool areas. Waiters are friendly and always around. The beach was excellent!!! There are plenty of chairs and a lot of beds. It was great to just lay on the beach beds and relax while listening to the ocean or the bands. We took 2 trips- one the Xel-Ha and one to Puerto Morelos. Xel-Ha was great, but I would skip the free shuttle trip to Puerto Morelos. Not a lot to do there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Book your taxis ahead of time through cancun transfers.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
NJ
Jun 2, 2009

Perfection

Doesn't get much better..Great Hotel,,,,great staff that goes above and beyond,,,great pools everything perfect. The only downside is i expected the food to be a little better. Still was good food just expected it to be great if i had to be critical.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Bring dress pants

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
MASS
May 31, 2009

Wow! Can't wait to go back to ERC

Best all inclusive vacation ever! Just returned home last night. The staff are friendly and so helpful. So many dining choices that we didn't have time to try them all. Premium alcohol in all the bars. Beach and pool wait service! Gorgeous spa! [...] at the Barcelona is so happy and funny. [...], a server in the pool area is great! Can not wait to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

4
5.01.0
Paradise Awaits!
Business
Orlando, Florida
May 28, 2009

Nice resort for the price

Our stay was very nice, but was disappointed that we did not receive our complimentary anniversary package as we had requested. Other than that our stay was pleasant. Our room was cleaned and organized twice a day, it did have that musty smell the other reviews mentioned, the bed was very comfortable, but the pillows needed an upgrade. Our mini-fridge was stocked everyday with plenty of water, sodas, and beer. The hotel staff was genuine and seemed to be very happy you were there. My husband and I are in the restaurant business so our expectations on the food selections were a bit higher than most. The restaurants all offered a nice variety of entrees, but most of the entrees did not impress us at all. I would recommend the French Restaurant and room service. Overall the resort was nice and we would go back again, but with our own pillows.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Shopping tip: Short drive from hotel

If your looking for a nice outdoor market to eat genuine mexican food and shop for mexican jewelry and keepsakes then you must visit the Mercado 28 located in Cancun Centre.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Rochester, NY
May 28, 2009

Relaxing Vacation

Very happy with food, service, accomidations, pool area and beach area. Staff was very friendly and couldn't do enough for us. Excellence upgrade was worth extra cost. We will return.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: In Hotel

Excellence Club upgrade.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
BIWABIK MN
May 26, 2009

EXCELLENCE BY NAME AND BY NATURE

NO MOTORISED TRANSPORT FOR HANDICAPPED IN THE HOTEL (GOLF CARTS ETC.)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

RESTAURANTS WERE ADVERTISED AS CLOSED ONE DAY PER WEEK BUT IN FACT WERE CLOSED MORE FREQUENTLY.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Phoenix, AZ
May 25, 2009

Great resort

Wow! Read the reviews and agree with all the great things said about the Excellence. Got upgraded to an Ocean view room due to flu scare. Feel sorry for all the people that cancelled. Restaurants had rotating closures but did not have a big effect on our week stay. We usually had a big breakfast and skipped lunch because dinners were the highlight. Lobster house was the best. "Spice" is described as "exotic Asian" but my Japanese wife says their Japanese food was everyday food. Waiters fall over each other to serve but are sometimes disorganized. Do not expect any "free diving lessons". I was told by the salesman that we could only watch a demo and not even get in the pool. Water toys like kayaks and paddle boats are great during the calm morning waters. Some complained of hard beds but we found them to be just right.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Snorkeled just South of the pier and seen lots of fish and some coral. Do not be disappointed by the seaweed close to the beach. It gets better 50 meters from the shore.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
New Jersey
May 12, 2009

Awesome Honeymoon

The place was beautiful and the staff couldn't have been nicer. The food at all of the restaurants was fantastic.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
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