Excellence Riviera Cancun Luxury Adults Only - All Inclusive

5 stars
Riviera Maya, KM 324-342 Villas Del Mar No.3, Puerto Morelos, 77580
Hotel Overview
Reviewer score
4.7
out of 5
444 reviews
Fitting name

This is an excellent resort - and in my opinion a very good value for the money. The rooms are all... See full review

  • Adam H.
  • Dec 23, 2014
Fitting name

This is an excellent resort - and in my opinion a very good value for the money. The rooms are all... See full review

  • Adam H.
  • Dec 22, 2014
Excellence Riviera Cancun, an adults-only resort, is a great location for those who'd like to enjoy this popular travel destination without being overwhelmed by other visitors. Experience an excursion on pristine white sands before floating in the clear nearby waters. The resort's 440 luxury accommodations cater especially to couples and business travelers, with eight international restaurants, beach yoga classes and even a nightclub. Laze around on your balcony hammock and enjoy romantic touches inside the rooms, like king-size beds and marble bathrooms, where you can cool down after hot days beneath the Mexican sun.
Key facts
  • 440 guestrooms
  • 4 floors
  • 9 buildings
  • 6 outdoor pools
  • Dining: Agave, Basmati, Chez Isabelle, The Grill, The Lobster House, Oregano, Las Olas, Spice and Toscana
  • Health club/spa
  • Alegria Nightclub
  • Bars/lounges: Martini, CakeKafe, Blue, Sol, Cielo, Stars, Sports Bar, X Lounge, Revive, La Habana and Casino Bar
  • 2 poolside bars
  • 24-hour room service
  • Business center
  • 5 meeting/conference rooms
Neighborhood
Excellence Riviera Cancun is surrounded by jogging trails that make it easy to get acclimatized to the local scene before diving fully into Quintana Roo. Visit the many Mayan remains in the area, such as Las Ruinas Del Rey near the hotel sector, and El Meco. In addition to typical Mayan Riviera activities like scuba diving, guests who book their stay at Excellence often participate in deep-sea fishing charters, cycling tours, and deep-water dives that allow guests to explore colonial shipwrecks.
Hints and tips
Although Excellence Riviera Cancun is pretty exclusive and only 15 minutes from the airport, it's still best to prepare for regional traffic if you plan on exploration along the coast.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Excellence Riviera Cancun Luxury Adults Only - All Inclusive Rooms

Excellence Club Junior Suite Swim Up Ocean View
All our Junior Ocean View Excellence Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence Stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft drinks and water. KING BED
Junior Suite Swim up Spa Pool View 668 Sq.Ft
All our Junior Spa Pool View / Swim Out Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Amenities include king beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service box for Room service, bathrobes and slippers, iron and ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Excellence Club Honeymoon Suite Ocean View
The spacious Honeymoon Suites are 1,041 sq. ft. and offers private and furnished terrace with outdoor Jacuzzi for two and full views of the Caribbean Sea. Superior VIP amenities include king bed, wet bar, living room, full marble bathroom with private massage room, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, service Box for Room Service, bathrobes and slippers, iron and ironing board, pillow menu, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service an Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING BED
J S SPA or Pool View
All Junior Spa Pool View Suites are 668 sq. ft. in size and offers private furnished balcony. Superior amenities include king beds or two double beds, magnificent view of the Spa and pool, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 27" satellite TV, Service Box for Room Service, bathrobes and slippers, iron and Ironing board, direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD / DVD player, alarm clock with Ipod Connectivity, electronic in-room safe, coffee/tea maker, daily turn down service and Excellence Stationary, pillow menu, refreshed mini bar with beer, juices, soft drinks, water and snacks. KING OR 2 DOUBLE BEDS.
Junior Suite ocean View
All Junior Suites Ocean View are 668 sq. ft. in size. Superior amenities include king bed, magnificent Ocean View,sitting area, marble bathrooms with Jacuzzi for two, separate shower and double vanities, 27" satellite TV, bathrobes and slippers, iron and ironing, pillow menu, direct dial phone, high speed internet data port, air-conditioning with in-room climate control,CD / DVD player, radio alarm clock with i-pod connection, electronic in-room safe, coffee/tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks, water and snacks
Excellence Club Two Story Roof Top Terrace Suites
All Excellence Club Two Story Roof Top Terrace Suites are 668 sq ft in size and offer private furnished balconies with Ocean front View, outdoor Jacuzzi, and 390 sq ft furnished Rooftop Terrace with HydroSpa Pool and shower. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for 2, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with IPod connectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED
Excellence Club Junior Suite Ocean View
All Junior Ocean View Excellence Suites are 668 sq. ft. in size and offers private furnished terrace with outdoor Jacuzzi and direct access to the pool. Superior amenities include king beds, full views of the Caribbean Sea, sitting area, marble bathrooms with Jacuzzi for two, separate shower and water closet with double vanities equipped with hair dryer, scale and vanity mirror, 42" flat screen satellite TV, Service box for Room Service, bathrobes and slippers, Iron and Ironing board direct dial phone, free high speed internet access (data port), air-conditioning with in-room climate control, CD/DVD player, alarm clock with Ipod conectivity, electronic in-room safe, coffee / tea maker, daily turn down service and Excellence stationary, pillow menu, upgraded room service menu including wine and liquor preference, refreshed mini bar with beer, juices, soft water and snacks. KING BED.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking

Hotel Map

20.8748 -86.8662
Area served
Puerto Morelos.
Nearby airports
Cancun International Airport.
Area description
At Excellence Riviera Cancun you are secluded but not isolated. The all-suite, all-adult resort is set along Mexico's renowned Mayan Riviera, 15 minutes away from Cancun's airport, on an immaculate white sand beach. The surrounding region is rich with archeological and cultural sites, as well as eco-tourism destinations including tropical coves, rain-forest and caves. Cancun, Playa del Carmen and Cancun International Airport are all just a short drive away.

Meeting facilities

Meeting Info
The Excellence Riviera Cancun has over 19,695 sq. ft. of dedicated meeting and function space; "De Grand Ballroom" offers 5,920 sq. ft. of freestanding of flexible space as it divides into three sections. Additionally, the Excellence Riviera Cancun also offers: 2 breakout rooms with 775 sq., 3,000 sq. ft. of pre-function space located right outside the Grand Ballroom and an outstanding outdoor venue including pool side reception space, private ocean front 10,000 sq. terraces and a spectacular beach for private cocktails.

Dining

OREGANO
For casual Italian lunch and dinner, Oregano Pizza e Pasta Italian is a popular outdoor gathering spot. Our trattoria-style restaurant serves simple but delicious fare including pizza--from traditional to unpredictable--calzones, pastas and a selection of sweet treats. Think of it as a bit of the Old World on the Riviera Maya. Lunch open from noon - 5:00 pm Dinner open from 6:00 pm - 1:00 am
CHEZ ISABELLE
Our signature French restaurant, is as alluring as a night in Paris. You'll feel transported from the Riviera Maya to the Left Bank as you choose among savory hors d'oeuvres, mouth-watering entrees and desserts that live up to the French culinary reputation. Open for Dinner
BARCELONA
We serve breakfast and lunch on buffet, and for dinner you will be able to taste the world famous mediterranean cusine. A la carte for dinner. No reservation required. BREAKFAST Dress code: Shorts, bermuda, wrap and undershirt with sleeve cuts. It is not permitted the access with sleeveless undershirt (tank shirt), in bathing suit and humid clothes; Obligatory the use of shoes semi closed, slippers or sandals. LUNCH Dress Code: Shorts, bermuda, wrap and undershirts with sleeve cuts. It is not permitted the access in sleeveless undershirt (tank shirt), in bathing suit and with humid clothes; obligatory the use of shoes semi closed, slippers or sandals. DINNER Dress code: Gentlemen-casual elegance: Use of long pants is required, shirt with sleeves and neck, shoes closed or dress sandals; Ladies-casual elegance: It is required long pants or skirt, night shoes or elegant sandals; It is not permitted the access to the restaurant in shorts, or undershirt with or sleeveless.
THE GRILL
For lunch, The Grill at Excellence Riviera Cancun serves up an a la carte menu of hearty salads, sandwiches, burgers and wraps in a giant thatch-roof palapa. For alfresco dinner, the sizzle of prime steaks, chicken and shrimp searing on an open flame tips you off that you're in for an exceptional meal. Lunch open from noon - 6:00 pm Dinner open from 6:30 pm - 11:00 pm
THE LOBSTER HOUSE
The Lobster House serves up tasty breakfast and lunch with tableside service. For dinner, the glow of soft lanterns and reflection of our meandering pool turns the restaurant into a wonderful atmosphere for all things lobster. This is the place on the Riviera Maya for exquisite shellfish dishes prepared to your tastes. Breakfast open from 9:00 am - noon Lunch open from 12:30 pm - 3:00 pm Dinner open from 6:30 pm - 11:00pm
SPICE
Step into the world of pan-Asian delights with exotic specialties from Japan, China, Vietnam and Thailand. If you like Japanese iron griddle cooking, cozy Teppanyaki rooms are the place to delight your senses as talented chefs prepare your meal right in front of you. Open for Dinner
TOSCANA
Buon Appetito at Toscana Restaurant, where the wondrous flavors of Italy come alive. You'll discover inventive spins on traditional favorites. Breakfast and lunch are served buffet-style. For dinner, enjoy pasta selections, prepared as you like them.... and meat and seafood dishes infused with fresh ingredients and artfully prepared to five star standards. Save room for dessert. Breakfast open from 7 am - 11 am Lunch open from noon - 4:00 pm Dinner open from 6:00 pm - 10:30 pm
AGAVE
Enjoy authentic Mexican specialties grilled, sauted or marinated. Your choice of romantic indoor seating or outdoors under the moonlight in our hacienda-style courtyard. Tableside mariachi entertainment completes your perfect Mexican evening. Open for Dinner
BASMATI
Riviera Cancun's newest resort restaurant. Basmati specializes in the regional dishes of India's North-West frontier, mixing up tangy herbs, spices and cooking techniques against a dramatic backdrop. Open for Dinner
LAS OLAS
Enjoy the ocean, sun and a bite at Las Olas snack grill. Located on the beach with selection of fast food, salads, wood-oven pizzas and grilled favorites. Open for Lunch

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (444)

Ratings and reviews for Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Overall score

4.7 / 5
5.01.0
444 out of 444
Amenities:
4.7
Room cleanliness:
4.8
Hotel staff:
4.8
Room comfort:
4.6
Location:
4.6
Value:
4.5

95% would recommend to a friend.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Adam H.
Business
Chicago
Dec 23, 2014

Fitting name

This is an excellent resort - and in my opinion a very good value for the money. The rooms are all suites, even the cheapest options have a indoor sitting area and outdoor deck. The resort is not huge so nothing is a long walk. Food is good, not great but better than your average all-inclusive. Staff is very friendly and helpful. Enough activities to do if you want to be engaged or plenty of quiet spots to just lounge around and enjoy the sun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Adam H.
Business
Chicago
Dec 22, 2014

Fitting name

This is an excellent resort - and in my opinion a very good value for the money. The rooms are all suites, even the cheapest options have a indoor sitting area and outdoor deck. The resort is not huge so nothing is a long walk. Food is good, not great but better than your average all-inclusive. Staff is very friendly and helpful. Enough activities to do if you want to be engaged or plenty of quiet spots to just lounge around and enjoy the sun.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Tommyg2005
Business
Burlington
Dec 17, 2014

Nice place to be

I've been in this hotel 4 times already and I will probably visit again. Nice beach and pools, good food and drinks, daily activities and nightly entertainment. Adults only is a bonus. Could be pricy depending on the season.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Clarkston
Dec 16, 2014

Wonderful Trip Except for Renovations

We have stayed at EPM several times and was looking to see how EC compared to the relaxing and courteous service we had experienced at EPM. EC could have made the grade except for how they handled the renovations to their Lobster House during our stay. There was no notification of the closing although they tried to use Barcelona as a way to accommodate those looking for the Lobster House and the Grill. The big disappointment was the lack of a sit down breakfast during the renovation. The menu at the breakfast buffet was the same every day and the service at the specialty stations was terrible. The true test of an outstanding resort is how they handle the disappointments and inconveniences. EC did not appear to go out of the way to accommodate the changes that the return guests noticeably encountered. We will probably try EPM one more time and see if this chain can redeem itself.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

4
5.01.0
IndianaPat
Business
Highland, In
Dec 8, 2014

A pleasure

The restraints are excellent. Bar serves to shelf and staff great service. Nightly shows were sometimes excellent other times fair. Facility breath taking. Pool was chilly. Beach was just ok, old piling from dock needs to be removed. Lots of sea weed in the morning.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Save your appetite for dinner. All are 6 star.

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
hammock14
Business
baltimore, MD
Dec 3, 2014

Awesome!

This place was amazing. Our first all inclusive and it doesn't get any better. The staff were friendly and helpful and the property was great. The food was excellent and we never got bored with of the selections. Best breakfast buffet I have ever seen. Great entertainment, great beach, I just don't have anything bad to say. If you are on the fence just book it and go. The wife and I will be back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
L n E
Business
Dayton, NJ, USA
Nov 27, 2014

awesome getaway

Love this place it's just awesome!! Staff go above and beyond. The food is amazing. Would and will go back!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

4
5.01.0
rich1234567
Business
long island, new york
Nov 23, 2014

can't control the weather!!!

Well, this was one of many stays at Excellence facilities, and we've always loved our stays as evidenced by our repeated returns. Sad to say that the sun part of the vacation was a little dampened (literally) as the skies opened up one afternoon and continued throughout the next day. The wind blew, and well, let's face it : weather is weather! The best weather day, sadly, was on our day of departure! That being said, the service, the staff, the ambiance are superb. The transformation from working stiff in the USA to feeling almost like royalty by your staff is, well, nothing short of excellence! So, to you, your multiple staffs, and your entire organization, a heartfelt thank you, and we look forward to staying with you again. And now, we hear you're opening up new facilities as well in Mexico and Jamaica. Can't wait to try them out!!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Navy Chick
Business
Virginia Beach, Virginia
Nov 20, 2014

Can You say AMAZING

This was a birthday gift from my boyfriend and we had never been to a resort before. The trip was so AMAZING, from the room, to the food , the entertainment and the SPA & DINNER Package that he got for me. We will never go to any other resort. This is OUR SPOT!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

We went swimming with the Dolphins and purchased the trip at the resort

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Review of Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Reviewer score

5
5.01.0
Bernie6008
Business
Las Vegas, NV
Nov 17, 2014

No complain

Very good & comfortable stay! We would love to go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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