Excellence Riviera Cancun Luxury Adults Only - All Inclusive

Beautiful room with the best service possible! I would recommend this resort to everyone.

As expected, this was a relaxing vacation in a wonderful setting. Excellent staff and good food. Efrain on the beach was wonderful at keeping our drinks filled. I think the only thing that could be better is if you are not at the beach or pool early in the morning you may have a hard time finding a spot even though there is a no reserving loungers policy. Not much ofnan issue for my group since we are early risers.

We are frequent travelers and The Excellence Riviera Cancun is the best place we have ever stayed, with the Valentin Imperial Maya a close second. We had a swim up room in building 2. It was unbelieveably peaceful and quiet. All guests were respectful of others. There is a pool that encircles all the Spa rooms (6 buildings in a circle and the spa is in the middle with the pool winding in between.) There was relaxing instrumental music playing from the spa which made liunging in our private chairs or floating on a raft in the pool so enjoyable. The food was exceptional with a wonderful breakfast and lunch buffet, or you can be served in a couple of restaurants if you'd rather. There is also a daily beach bbq for lunch. Dinners are served in any of the many restaurants. Our favorites were Chez isabelle (French), The Grill (open air steakhouse around one of the many pools), and Tiscana (Italian). We don't prefer Indian food nor the Asian fare, but heard those restaurants are nice, too. There is also a mexican restaurant (Agave) but we did not try that as nothing on themenu appealed to us. Although I love seafood, we did not eat at the lobster house because we are from Maine, and cold water seafood is far superior to the warm water variety. However, we know many peiople liked these restaurants we did not eat at, so depending on your taste, you can choose for yourself. The beach was beautiful. We swam in the ocean on a few days and always took a 90 minute walk along the beach, heading south, after breakfast (with all we ate, we needed to walk some of it off! The staff is very friendly. We are more the type of guests who prefer to eat, relax by and in the pool, walk the beach. Our lawn area at our swim up room was large in size compared to some, and we had sun from morning right through to late afternoon. By mid afternoon, we had plenty of sun, but also a lot of shade closer to our patio, so we could pull the chairs up to the shade and enjoy a book when we had enouigh sun. Everything about this trip was perfect, and although we have never returned to the same place on our many trips, this place will be one we definitely return to. Two big thumbs up to the Excellence!

Just returned from a stay at Excellence Riviera Cancun and was thoroughly impressed. The staff was excellent, the food superb, and the grounds immaculate. Treat yourself!

Food was ok, but not especial, expensive for what I paid. Alcohol was available but average quality. I had to pay extra for average wine. They have to have more activities beside curio key and alcohol .

My husband and I have just returned from a short trip to Mexico and stayed at Excellence Riviera Maya. Once your arrive you are greeted with champagne and a cold towel. Like all other reviews we were given a buzzer to notify us when our room would be ready and we waited about 3 hours for a room. We waited patiently because when on vacation we never complain. The hotel grounds are beautiful, well kept and clean. The staff is extremely friendly and helpful. We have stayed at multiple resorts in Mexico and the staff all exceeded our expectations. The rooms are very comfortable and have all the necessary amenities and more. There are many restaurant choices and the food is overall good, small portions are served so if your looking for big overfilled dishes you wont find that here. The entertainment and resort activities are plentiful and actually entertaining. If you’re a beach person the beach was not that great, maybe now during the winter months it was not clear and a lot of seaweed due to a reef being close by. The pools are awesome and very spaced out. There is a pool within ever corner of the resort that goes round and round for leisure on the floaters provided. Even though they state they don’t tolerate chairs being reserved this is not true our last day there we had a hard time finding chairs by any pool, each one had towels and a book placed somewhere. We stayed by the pool for 4 hours that day and multiple chairs were still unoccupied. Our mini-fridge was not stocked during our stay either but once again we never complained so you have to be verbalize to them when you don’t receive services. The bars are awesome and staff is always coming around for drink orders at the beach, pool, sitting areas and theater. We did not book a more expensive room to use the money as extra tip money and the staff well deserves it. A lot of Europeans and others did not tip ever and one thing here they don’t expect it at all and are very thankful and respectful for the generosity when tipped. Once checking out I was surprised not to even be asked how was your stay!! To be honest that made me upset because there were a few issues but once again never verbalized them and not to be asked a question but all we got was you have no extra charges and wait outside for your pickup when ready, uhh the concierge is the only unfriendly staff there. For a relaxing vacation this is a nice place and for a clean and well kept place, and if you’re a pool person this is the place for you.

Over all it was very nice. The grounds are beautiful. Nice rooms, bed was not as comfortable as I would like, great jacuzzi in room. Pools could be warmer especially since there aren't many hot tubs. Spa treatment was nice.

It was a great time. the hotel and grounds were extremely well kept and manicured. the staff I can't say enough about. They were the best anywhere I've ever been. One example I'd like to share I witnessed with another guest. My wife and I were lounging by one of the more secluded pools and this guy was walking around looking for his passport and asked if we had seen one, which we hadn't. He also told us he had $1000.00 USD in it as well. One of the grounds keepers found it and turend it in to hotel security with every penny still in it. Any place else I've been it would have been long gone. I was extremely impressed with that kind of honesty, which is pretty rare these day at least in my part of the world. The food at the hotel was hit or miss. some of it was top notch and some was severely over cooked. I was really looking forward to try some new things and it turned out to be a let down. I visited the area almost 20 yrs ago and the food was about the same then as well. Not impressed.

Our 2nd trip to an Excellence (prior was Playa Mujeres in '08). Service wonderful as we expected, food/drink/room service always prompt and curtious. Love the "no reservation" policy and food was the best we have had at an AI resort. Would recommend Toscana for bolangnese, veal, and carpaccio. Agave for lobster tacos and Chez Isabelle for the escargot and creme brûlée! Would recommend getting to beach BBQs early b/c food gets cold/not so tasty quickly, or avoid all together. Pools clean and spacious, plenty of loungers in any area you choose: near bar, beach, pool, quiet areas or near the action of activities, and waiters everywhere to bring drinks. Much more beautiful beach than Playa Mujeres, but much larger and older resort +\-. The rooms are spacious and beautiful, but I felt as though they were "straightened" each day day vs cleaned thoroughly during our stay. Fresh towels each day of course.

Our eleventh stay in Cancun; first time at the Excellence Riviera Cancun, and we were not disappointed at all. We have also stayed at the Excellence Playa Mujeres. At each resort, we took advantage of the Club level. Both resorts are similar with Playa Mujeres being newer I believe. At Riviera Cancun, the beach for the club level was steps from the pool area - nice - and the lounging options were varied and quite cozy. A minor negative was the abundance of seaweed. Plus, perhaps because of the location, the water was not as blue nor as wavy as it is at other resorts where we've stayed. The staff went out of their way to cater to every need. I was traveling with my elderly parents, and the staff tended to them with genuine care. Oh, and the food. Let's just say we all came home with a few extra pounds!