El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

5 stars
KM 25, Carretera Cancun-Tulum Punta Brava, Riviera Maya, 77710
Hotel Overview
Reviewer score
4.4
out of 5
166 reviews
Perfect romantic stay....

Fantastic stay and would definitely go back. The staff is wonderful and the facility was amazing!!!... See full review

  • resort evaluator oma
  • Apr 20, 2014
Wonderful Resort

We were referred to this hotel by a co-worker/friend and she did NOT steer us wrong! This was an... See full review

  • Kangull
  • Apr 9, 2014
Experience Paradise on the Yucatan Peninsula
The El Dorado Royale Spa resort on the Mayan Riviera combines the ultimate in stylish accommodations and surroundings with personal service. The attention to detail ensures a memorable vacation, whether for a wedding honeymoon or just that special romantic getaway in an environment designed for adults only. Guests can dine in luxury in one of the seven gourmet restaurants serving fine food and wine from around the world. For that truly unforgettable experience sample the delights of a romantic candlelight dinner on the beach. To tempt guests from their rooms, the AAA Four Diamond resort features a wide range of sports and activities including shooting, archery, mini golf, yoga, water aerobics, water polo and soccer as well as cookery, tennis and Spanish lessons.
3 Reasons To Stay:
  • Energetic days spent in one of the dozens of activities available, followed by romantic candlelight dinners on the beach
  • A special setting for a special occasion or an adult only holiday for two

  • The perfect venue for an intimate romantic getaway

El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive Rooms
Back in the elegant rooms, the El Dorado Royale Spa Resort believes that love really makes the world go round and it does everything possible to ensure guests' happiness. Four-poster beds and a Jacuzzi for two come as standard in all suites and every room also has a hammock, well-stocked minibar, cable TV, ceiling fan and private shower or bath. Suites range from the Jacuzzi Junior suite with garden view through to the sumptuous Presidential Suite. Some suites have a swim up feature linking the terrace to the main swimming pool.
Things To Do:
  • Punta Brava Beach (1mi/1.6km)

  • Playa Del Carmen (18mi/29km)

  • Cancun (22mi/35 km)

  • Mayan Ruins at Tulum (55mi/88km)

El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive Rooms

Junior Suite Garden View with Jacuzzi, Terrace
The decoration of our Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size or double beds, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every balcony or terrace brings chairs and a hammockthere is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
Swim Up Jacuzzi Junior Suite
Step right into a lazy river that crosses in front of your Jacuzzi suite's patio. The decoration of our Swim Up Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size bed only, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every terrace brings chairs and a hammockthere is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
Casita Suite with Jacuzzi, Terrace
The romantically designed Ocean Front Casita Suites feature a roofless shower (see the stars and the moon while having a shower), high ceilings, palapa roof, double sink, full bath and shower, private room for the toilet, ocean view jacuzzi, an oversized balcony with breathtaking views of the Caribbean sea. Ocean Front Casita Suites special treats include: DVD & CD library, upgraded amenities kit, bathrobes, daily stocked minibar (juices, beer, light beer, soft drinks, water), 24 hours room service, bathrobes, DVD/CD recorder, safety deposit box, direct dialing telephone, a bottle of champagne upon arrival, Aromatherapy & Pillow Menu, exclusive concierge service available between 8.00 am-5.30 pm, lounge, turn down service and Butler service between 09:00 a.m. to 05:00 p.m (on the beach and pools). Non Smoking Rooms available upon request. Subject to availability.
InfinityPool SwimUp Casit Suite
The Swim-Up Infinity Casitas Suites come with all the luxury of our casitas suites and that much more. With is own private plunge pool leading into the lazy river, convenience has taken on new grandiose. These casitas also feature their own wet solarium for the ultimate relaxation, a roofless shower, high ceilings, palapa roof, double sink, private room for the toilet, ocean view Jacuzzi, an oversized balcony with breathtaking views of the Caribbean sea Swim-up Infinity Casitas special treats include: DVD & CD library, upgraded amenities kit, bathrobes, daily stocked mini-bar (juices, beer, light beer, soft drinks, water), 24 hours room service, bathrobes, DVD/CD recorder, safety deposit box, direct dialing telephone, a bottle of champagne upon arrival, Aromatherapy & Pillow Menu, exclusive concierge service available between, lounge, turn down service. Non Smoking Rooms available upon request. Subject to availability.
Junior Suite Ocean with Jacuzzi, Terrace
All just a step away from a beautiful beach and great views of the Caribbean The decoration of our Ocean Front and Ocean View Jacuzzi Junior Suites was inspired by local Mexican motifs, providing for a wonderfully balanced atmosphere. Each of the suites has indoor Jacuzzis so you can extend your soaking pleasure into the privacy of your accommodations. All rooms feature lovely wooden furniture including king size or double beds, nightstands, and desk. To cool down from the warm tropical breeze, each room has individually controlled air conditioning and a ceiling fan. Other conveniences include a radio and alarm clock, safety deposit box, private bath or shower, color cable TV, amenity kit, ironing board with iron, minibar and coffee maker. Finally, every balcony or terrace brings chairs and a hammockthere is nothing quite as relaxing as being swung softly by a gentle on-shore breeze.
Individual Casita Suite
The romantically designed Ocean Front Individual Casita Suites feature a roofless shower (see the stars and the moon while having a shower), high ceilings, palapa roof, double sink, full bath and shower, private room for the toilet, ocean view jacuzzi, an oversized balcony with breathtaking views of the Caribbean sea. Ocean Front Individual Casita Suites special treats include: DVD & CD library, upgraded amenities kit, bathrobes, daily stocked minibar (juices, beer, light beer, soft drinks, water), 24 hours room service, bathrobes, DVD/CD recorder, safety deposit box, direct dialing telephone, a bottle of champagne upon arrival, Aromatherapy & Pillow Menu, exclusive concierge service available between 8.00 am-8.00 pm, lounge, turn down service and Butler service between 09:00 a.m. to 05:00 p.m (on the beach and pools). Non - Smoking Rooms available upon request. Subject to availability.
Infinity Pool Casita Suite
The Infinity Casita Suites enjoy ultimate privacy, stunning views of the Caribbean sea from the 2nd level and their own private infinity pool. A cascading effect at the edge of the pool brings the ocean to life and seemingly at the tip of your fingers. They also feature a roofless shower, high ceilings, palapa roof, double sink, private room for the toilet, ocean view Jacuzzi, an oversized balcony with breathtaking views of the Caribbean sea Infinity Casita Suites special treats include: DVD & CD library, upgraded amenities kit, bathrobes, daily stocked mini-bar (juices, beer, light beer, soft drinks, water), 24 hours room service, bathrobes, DVD/CD recorder, safety deposit box, direct dialing telephone, a bottle of champagne upon arrival, Aromatherapy & Pillow Menu, exclusive concierge service available,lounge, turn down service. Non Smoking Rooms available upon request. Subject to availability.
Swim Up Casita Suite
The romantically designed Ocean Front Casita Suites feature a roofless shower (see the stars and the moon while having a shower), high ceilings, palapa roof, double sink, full bath and shower, private room for the toilet, ocean view jacuzzi, an oversized balcony with breathtaking views of the Caribbean sea. Ocean Front Casita Suites special treats include: DVD & CD library, upgraded amenities kit, bathrobes, daily stocked minibar (juices, beer, light beer, soft drinks, water), 24 hours room service, bathrobes, DVD/CD recorder, safety deposit box, direct dialing telephone, a bottle of champagne upon arrival, Aromatherapy & Pillow Menu, exclusive concierge service available between 8.00 am-5.30 pm, lounge, turn down service and Butler service between 09:00 a.m. to 05:00 p.m (on the beach and pools). Non Smoking Rooms available upon request. Subject to availability.

Amenities

  • All inclusive
  • High-speed internet
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
High-speed internet
Parking
Free parking

Hotel Map

20.7872 -86.9397
Area served
Riviera Maya, Mexico
Nearby airports
CUN - Cancun International Airport
Area description
El Dorado Royale, A Spa Resort,is located in the heart of the Riviera Maya, facing the beautiful Mexican Caribbean, 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, 20 minutes away from the "Playacar Golf Club" and numerous wonderful Cenotes, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.

Meeting facilities

Meeting Info
Two meeting rooms plus over 10,000 sq ft Ballroom. Perfect for Groups and Incentives. A/V equipment available ($)

Dining

Bar Las Guacamayas
5.00pm to 2.00am Bar with swings. Located next by the Wedding Chapel for cold Mexican beers, cheladas, exotic cocktails or aged tequila with live music.
Las Fuentes Restaurant
Honored in 2008 with the Wine Spectator's revered Awards of Excellence. Fuentes is a culinary theater-style restaurant that offers an inside peek into how each dish is prepared. With five open kitchens and live presentations on the restaurant's flat screen televisions, guests will not only savor traditional Mexican dishes, but also will be entertained as they view Chef Christian Monchatre and his highly skilled team prepare artistic culinary creations. Furthermore, Wine Director Carlos Alberto Flores and Sommelier Rafael Dominguez have created a stunning selection of wine that truly complements each delectably gourmet dish. Breakfast open from 7:00am to 11:00am. Dinner open from 6:00pm to 10:00pm Reservation non required. Non Smoking Restaurant
Le Fondue Restaurant
Dinner from 5:30pm - 10:00pm. Try One of many Gourmet Fondues while sipping away a splendid glass of wine. Non smoking restaurant. Dress code required: semi-formal pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Reservation non required.
Healthy Corner
Open from 8:00am to 4:00pm. Serving fresh fruits, whole-wheat sandwiches, and smoothies.
Cocotal Restaurant
Elegant air conditioned. Serving a la Carte breakfast from 7:00am - 11:00am, and dinner a la Carte from 5.30pm - 10:00 pm. -Non Smoking Restaurant Chef's menu. Reservation is not required Dress code required: semi-formal pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Sample menu: Salad oven roasted duck fresh herbal garden greens roquefort cheese dressing/Slow roasted pork prime rib, sliced romero potatoes, yogurt provencal sauce/Capellini pasta, peas, black olives sauteed in trouffle oil, parmesan shavings & tomato compote/Jasmin enhanced creme brulee grapefruit & almond croquant.
La Isla Restaurant
A la carte Internacional Cuisine. Open air Palapa restaurant. Features continental breakfast from 6:00am - 7:00am and international breakfast from 7:00am -11:00am, lunch 12.30pm-3.30pm. Dinner 6:00pm to 10:00pm Mediterranean Cuisine. Non Smoking restaurant. Dress code required: semi-formal pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Reservation is not required.
D'Italia Restaurant
Contemporary Italian Cuisine. Open for dinner a la Carte from 5.30pm - 10.00pm. Stylish air conditioned Specialty restaurant. Non smoking restaurant. Dress code required: semi-formal pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Reservation is not required. Sample menu: Mediterranean bruschetta, crispy bread with grilled vegetables in pesto and sun-dried tomatoes/Lobster lasagna/Filet mignon with roasted sweet potatoe puree, ragout of green beans and pattypan squash with a grape reduction.
Rincon Mexicano
Open form 12:00pm TO 5:00pm Authentic Mexican delicacies
Lobby Bar Martinis
Serving premium brands beverage selection. Spectacular view of the Caribbean sea. Open from 12:00pm to 2:00am
La Cabana Pizza
Served from 12:00 AM - 5:00 PM. Wood oven pizzas served to order with your choice of toppings, and a selection of angus burgers, Kosher hot dogs and freshly tossed caesar salad. Reservation is not required. Non Smoking Restaurant
Jo Jo's Caribbean Seaside Grill
Lunch services and afternoon grills. Lunch and dinner served from 11:30 AM - 10:00 PM. Caribbean delights served from 7:00 PM - 10:00 PM. Non Smoking Restaurant. Dress code required: pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Reservation is not required
Kampai Restaurant
Fine oriental cuisine, outdoor dining, open for breakfast from 7:00am to 11:00am, lunch from 12.:30pm to 3:30pm and dinner from 5:30pm - 10:00 PM. Non smoking restaurant. Dress code required: semi-formal pants or Bermudas, t-shirt with sleeves, any kind of shoes except beach sandals. Reservation is not required. Sample menu: Breakfast:Toasted bagel with cold smoked salmon & cream cheese/French toast cream cheese filled with almonds & mango sauce. Lunch: Home cured salmon wrap with wasabi mayonnaise/Teriyaki beef tenderloin with sweet curry potatoes & tofu. Dinner: Californian roll au gratin with scallops, mushrooms, masago and mayonnaise/Wok fried rice noodles with shrimps, tamarind soybeans fried eggs and peanuts/Chicken Tonkatsu-crispy chicken breast over steamed jasmine rice topped with a fruitful tonkatsu sauce.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (166)

Ratings and reviews for El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Overall score

4.4 / 5
5.01.0
166 out of 166
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.5
Room comfort:
4.5
Location:
4.5
Value:
4.2

84% would recommend to a friend.

Sort by:
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

4
5.01.0
Anonymous
Manassas, VA
Dec 20, 2009

Incredible Family Vacation

We spent the entire vacation either relaxing on the beach, enjoying an incredible four course meal, or hanging out at one of the fabulous bars. This was a great adult get away. It was never crowded, the wait times at the restaurants were always minimal, and the service was perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

4
5.01.0
Anonymous
Manassas, VA
Dec 20, 2009

Incredible Family Vacation

We spent the entire vacation either relaxing on the beach, enjoying an incredible four course meal, or hanging out at one of the fabulous bars. This was a great adult get away. It was never crowded, the wait times at the restaurants were always minimal, and the service was perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

1
5.01.0
Anonymous
Dallas, Texas
Nov 13, 2009

El Dorado Royale was a true mistake.....

The rooms shown on the website are not what you will reciceve upon arrival. The site also says that it is a gourmet resort. That couldnt be further from the truth. The food was terrible along with the staff. We left after one day and moved to a new resort. The rooms where so bad. The bed was truly a disappointment as well. The room was never cleaned and the staff didnt care at all that we were leaving and didnt even ask if they could do anything to make it better. We were there for our honeymoon and were treated terrible. The food was so bad, overall I give this resort a F.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

1
5.01.0
Anonymous
Dallas, Texas
Nov 13, 2009

El Dorado Royale was a true mistake.....

The rooms shown on the website are not what you will reciceve upon arrival. The site also says that it is a gourmet resort. That couldnt be further from the truth. The food was terrible along with the staff. We left after one day and moved to a new resort. The rooms where so bad. The bed was truly a disappointment as well. The room was never cleaned and the staff didnt care at all that we were leaving and didnt even ask if they could do anything to make it better. We were there for our honeymoon and were treated terrible. The food was so bad, overall I give this resort a F.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

5
5.01.0
Anonymous
Omaha, NE
Sep 26, 2009

Heaven on Earth!!

This resort is absolutely wonderful for couples! So romantic! We came here 5 years ago for our honeymoon and it was so perfect and enchanting we promised each other we would come back for our 5-year anniversary-- and we did! And it was even better the second time! It is still a very clean resort and the service is impecable. I would not even think of going to any other resort in Mexico except this one. Hands down, it is absolutely the best. Relaxing, quiet, beautiful landscaping and rooms. Several restaurants and pools make for a good variety of choices. The food is all gourmet, and Faboulous. And the staff were amazing people who know how to serve. Plan on spending at least a week here. You will not want to leave! It is pure bliss...Heaven on Earth!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

5
5.01.0
Anonymous
Omaha, NE
Sep 26, 2009

Heaven on Earth!!

This resort is absolutely wonderful for couples! So romantic! We came here 5 years ago for our honeymoon and it was so perfect and enchanting we promised each other we would come back for our 5-year anniversary-- and we did! And it was even better the second time! It is still a very clean resort and the service is impecable. I would not even think of going to any other resort in Mexico except this one. Hands down, it is absolutely the best. Relaxing, quiet, beautiful landscaping and rooms. Several restaurants and pools make for a good variety of choices. The food is all gourmet, and Faboulous. And the staff were amazing people who know how to serve. Plan on spending at least a week here. You will not want to leave! It is pure bliss...Heaven on Earth!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

3
5.01.0
Anonymous
Nashville
Aug 4, 2009

The good, the bad, and the ugly

Let me give you a synopsis of the experience of my 3rd year anniversary trip. Pros: The activities and entertainment on site were wonderful. My spouse and I sweated for the first 3 nights because the live entertainment was so great. You did not have to leave the hotel for activities. Included in the stay was a bike and boat tour, tennis lessons, basketball, dance lessons, towel figure making,etc.. And they also provided other activities like parasailing, arts and crafts for a fee. The staff was very personable and friendly. The hotel is designed to make you feel like you are a part of the elements. We often dined at a resturant that was located near the beach. This was very refreshing and relaxing as long as the local birds were not fighting for your bread. The food was above average. My husband enjoyed the food more than I did. I never ate so much grouper in my life. Some of the dishes were a little to fancy for me but I must give the hotel an A for presentation. The breakfast was great! The grounds were clean and neat. Cons: The disappointment was with the room and restaurant selections. The hot water in our garden suite was BROWN!! OMG!! The room had an old stuffy smell to it like an attic. I slept with my t-shirt over my head for 4 nights because I did not want to breathe in the smell or irritants. The white drapery for the canopy styled bed was filthy!Come on! The lighting was horrible. The cable went out twice. The tub had the shower in it. I was expecting a shower only room. Upon our arrival a worker was plastering one of the columns outside of our room. How romantic? There was a lot or construction going on arouund the central spot of the hotel. The construction stole some of the ambiance. The gym was not available and 2 of the restaurants were closed which limited our dining selections. The drinks were AWFUL!(They drinks tasted as though they were watered down)I am not a drinker so I can tell the difference between a cocktail and sweetened water. I requested wine most of the time and I don't like wine. Finally, I could not take the room accomodations and went to the front desk to request a room change from the garden to the ocean view suite. There was no additional charge. This suite was a lot better than the original one. It had upgraded amenities like a modern shower, remote control, and better ligting. The air quality was better and the view was beautiful. Unfortunately, there was an infestation of small ants in the bathroom near the sink. They gave us a coupon to use for our next visit. I will not visit the hotel again and I plan on writing a letter of complaint to headquarters. My husband and I have visited another hotel in the area for around the same price, so the lack of cleanliness was unaccepatable for this hotel. Bottom line they gave us a room that apparently no one had been in for months and if I had not demanded another room they would have allowed us to stay in it. This made us feel like we were not valued as customers. The hassle at the airports is enough for someone to abandon flying as an option of transportation but we braved it to get to this location and was given a room that no one should have been staying in. And our clothes smelled of the old room. DIGUSTING!The entertainment and activities were the only reason we did request a partial reimbursement from the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

3
5.01.0
Anonymous
Nashville
Aug 4, 2009

The good, the bad, and the ugly

Let me give you a synopsis of the experience of my 3rd year anniversary trip. Pros: The activities and entertainment on site were wonderful. My spouse and I sweated for the first 3 nights because the live entertainment was so great. You did not have to leave the hotel for activities. Included in the stay was a bike and boat tour, tennis lessons, basketball, dance lessons, towel figure making,etc.. And they also provided other activities like parasailing, arts and crafts for a fee. The staff was very personable and friendly. The hotel is designed to make you feel like you are a part of the elements. We often dined at a resturant that was located near the beach. This was very refreshing and relaxing as long as the local birds were not fighting for your bread. The food was above average. My husband enjoyed the food more than I did. I never ate so much grouper in my life. Some of the dishes were a little to fancy for me but I must give the hotel an A for presentation. The breakfast was great! The grounds were clean and neat. Cons: The disappointment was with the room and restaurant selections. The hot water in our garden suite was BROWN!! OMG!! The room had an old stuffy smell to it like an attic. I slept with my t-shirt over my head for 4 nights because I did not want to breathe in the smell or irritants. The white drapery for the canopy styled bed was filthy!Come on! The lighting was horrible. The cable went out twice. The tub had the shower in it. I was expecting a shower only room. Upon our arrival a worker was plastering one of the columns outside of our room. How romantic? There was a lot or construction going on arouund the central spot of the hotel. The construction stole some of the ambiance. The gym was not available and 2 of the restaurants were closed which limited our dining selections. The drinks were AWFUL!(They drinks tasted as though they were watered down)I am not a drinker so I can tell the difference between a cocktail and sweetened water. I requested wine most of the time and I don't like wine. Finally, I could not take the room accomodations and went to the front desk to request a room change from the garden to the ocean view suite. There was no additional charge. This suite was a lot better than the original one. It had upgraded amenities like a modern shower, remote control, and better ligting. The air quality was better and the view was beautiful. Unfortunately, there was an infestation of small ants in the bathroom near the sink. They gave us a coupon to use for our next visit. I will not visit the hotel again and I plan on writing a letter of complaint to headquarters. My husband and I have visited another hotel in the area for around the same price, so the lack of cleanliness was unaccepatable for this hotel. Bottom line they gave us a room that apparently no one had been in for months and if I had not demanded another room they would have allowed us to stay in it. This made us feel like we were not valued as customers. The hassle at the airports is enough for someone to abandon flying as an option of transportation but we braved it to get to this location and was given a room that no one should have been staying in. And our clothes smelled of the old room. DIGUSTING!The entertainment and activities were the only reason we did request a partial reimbursement from the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

4
5.01.0
LoveMy5Kids
Illinois
Jul 27, 2009

Overall Good

We traveled with a group to El Dorado Royale for a wedding. The resort is Adult Only. The staff was friendly. The hotel offered luxury services. The one complaint that sums up a few issues we had was that the resort seemed understaffed. We traveled there in July so our group was assuming that the lack of staff was due to the "offseason". For example, our mini bar did not get refilled daily. We found out that if you called them, they would come and refill it, but don't wait because it took about an hour. There were carts going around, but not often enough. At the wedding reception, we needed bug spray. The staff was so nice and offered to get some. We couldn't stand it any longer so we ran to the lobby about a 30 second jog and bought some. The staff never brought the bug spray to us. This resort is beautiful. The food was delicious. The Spa was fabulous. The staff was nice and friendly. The rooms were beautiful and clean. I would recommend this resort, but maybe not in the offseason.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Review of El Dorado Royale and Casitas Royale, A Spa Resort, Gourmet - Adults Only All Inclusive

Reviewer score

4
5.01.0
LoveMy5Kids
Illinois
Jul 27, 2009

Overall Good

We traveled with a group to El Dorado Royale for a wedding. The resort is Adult Only. The staff was friendly. The hotel offered luxury services. The one complaint that sums up a few issues we had was that the resort seemed understaffed. We traveled there in July so our group was assuming that the lack of staff was due to the "offseason". For example, our mini bar did not get refilled daily. We found out that if you called them, they would come and refill it, but don't wait because it took about an hour. There were carts going around, but not often enough. At the wedding reception, we needed bug spray. The staff was so nice and offered to get some. We couldn't stand it any longer so we ran to the lobby about a 30 second jog and bought some. The staff never brought the bug spray to us. This resort is beautiful. The food was delicious. The Spa was fabulous. The staff was nice and friendly. The rooms were beautiful and clean. I would recommend this resort, but maybe not in the offseason.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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