Dreams Tulum Resort and Spa All Inclusive

4 stars
View map of Carretera Federal 387 KM 234, Km 234, Tulum, 77780

Hotel Overview

4.3/5

Overall score

88%

Would recommend

Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.3
Location:
4.3
Value:
4.4
Dreams Tulum Resort and Spa transports guests to a utopia of flourishing gardens, soft sand beaches and high-caliber accommodations. Marble flooring is soothing underfoot as you step out of the Tulum heat, while the modern Mexican hotel decor and ocean- or garden-facing rooms allow for meditative nature-watching. Rejuvenate your skin with treatments at the spa - from facials to exfoliations and massages - before sampling local Mexican dishes at El Patio, one of the hotel's exquisite restaurants. Romantic and indulgent, this resort is great for honeymooners, though the Explorer's Club ensures that little ones also have plenty to do (restrictions apply).
Key facts
  • 432 guestrooms and suites
  • Some adults-only rooms
  • Restaurants: Bordeaux, El Patio, Gohan Restaurant, Himitsu, Portofino Restaurant, Seaside Grill, World Cafe, Barefoot Grill, Coco Cafe
  • Wi-Fi (fees may apply)
  • Ballroom: seats up to 600 people
  • Full-service business center
  • 3 meeting rooms: each seats up to 60 people
  • Fully supervised children's club
  • Spa
Neighborhood
Forgo the crowded popularity of Cancun in favor of the quaint town of Tulum to the south. Dreams Tulum Resort and Spa has its own private, palm-lined beach nestled in acres of lush coastal forest that make for great exploration and hiking. Travel a few brief miles to soak in the sights at historical, walled Tulum, one of the last Mayan cities to survive Spanish colonization. Visit the natural lagoon at Xel-Ha to swim a few laps alongside a friendly dolphin, and observe endangered sea turtles in their natural environment.
Hints and tips
Higher-numbered rooms are closer to the beach at the Dreams Resort, while some of the accommodations offer swim-out entry.

Be sure to inquire about these if you're interested in taking a super-convenient dip.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Dreams Tulum Resort and Spa All Inclusive Rooms

Deluxe Garden or Ocean View Room: 450.9 sq ft.
Standard room hacienda-style with colonial decoration. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower and bidet, garden view, private balcony or terrace with hammock.
Junior Suite Garden or Ocean View Room: 513.3 sq ft
This hacienda-style room with colonial decoration. In addition to all of the above amenities this room offers, a king bed and a separate area with two sofas, bathroom with bath tub and bidet, double sink, garden view and private balcony or terrace with hammock.
Premium Junior Suite Garden View Room: 546.8 sq ft or 564.02 sq ft
In addition to the all of the above amenities, this room offers contemporary decor, king bed or two double beds, separate living area with a sofa, marble bathroom with shower and Jacuzzi bath tub, telephone extension in the bathroom, double sink and a garden or Ocean View.
Preferred Club Hacienda Suite: 622 sq ft
In addition to all of the above amenities this Hacienda Suite, wood floors and authentic colonial decoration, a king bed, bathroom with shower and Jacuzzi bathtub, private concierge service and partial ocean view. These suites are located in the 14th building* of rooms, ideally above the Coco Caf and the preferred club, next to the main plaza and restaurant area.
Preferred Club Junior Suite Ocean Front: 546.8.sq ft
In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and Jacuzzi bath tub, double sink, secrets box for private room service, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are located on the third floor in the 15th a and f building* of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.
Preferred Club Honeymoon Suite: 627.23 sq ft
In addition to all of the above amenities this Preferred Club Honeymoon Suite offers contemporary dcor, king size bed and separate living area with a sofa, in either ocean view and garden view, marble bathroom with shower and Jacuzzi bath tub and telephone extension in the bathroom walking closet, double sink, private concierge service, private balcony or terrace and Secrets box for private room service. Located on the third floor in the 15th a and f building* of rooms facing the pool and beach this section is next to the main plaza and the restaurant area.
Connecting Rooms and Family Suites
Dreams Tulum now offers two great options for families and groups. We have increased our number of connecting rooms in the Deluxe and Junior Suite categories. As a result, we have the ability to confirm connecting rooms in advance. With the largest number of connecting rooms totaling over 200 (100 units), Dreams Tulum is now the best option for families in the destination. In the Premium and Preferred Club sections, all rooms and suites are grouped in clusters. Our new Family Suites provide us with the opportunity to host large families, weddings and small groups in very private settings. Our new Family Suites come in segments of 4, 5, 6, 7, 10 or even 12 rooms. These room segments are accessed through one master door and together they share one large living room area. All external hallways surrounding these Family Suites have been closed to provide privacy and isolation. These Family Suites are available for an additional daily charge.
Preferred Club Junior Suite Garden Swimout
In addition to all of the above amenities this room offers, a king bed and a separate area with two sofas, bathroom with bath tub, double sink, garden view and private balcony or terrace with terrace and a beautiful direct swim-out access to one of the 4 swimming pools that flows to each private patio. Located in the 10th building* of rooms and built in the shape of the old haciendas centering the garden and plaza with a fountain and benches creating a sense of old Mexico.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.2527 -87.4023
Area served
World's second largest barrier reef lies just offshore; Nearby underground rivers, caves and jungles;Attractions at Xel-H; Mayan ruins of Tulum, Coba, Chichen-Itza and Kohunlich; Xcaret Park; Cozumel - ferry from Playa del Carmen
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 75 minutes and distance is 106 km (66 miles).
Area description
Ideally located between Playa del Carmen and Tulum and just a 75-minute drive south of Cancun International Airport, Dreams Tulum is situated along a stretch of magnificent white sandy beach in the Riviera Maya.

Meeting facilities

Meeting Info
Dreams Tulum provides a beautiful new convention center with 6 meeting rooms for up to 600 people. Av equipment available for rent as well as top of the art facilities for banquets, meetings and show performances. with 4 breakouts, a magnificent foyer and a gourmet cuisine. The Chichen Itza Ballroom hosts 400 people in Banquet style and up to 600 for cocktail.

Dining

Portofino
(Italian Cuisine) - la carte -Exploring the flavors of the Mediterranean and Italian cuisine. -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 102 -Dinner only, la Carte from 6:00 p.m. -10:30 p.m.
Seaside Grill
- la carte -Casual attire -Located directly on the beach, offering a light snack to a full meal during the day and an la carte steak house menu in the evening. -Approximate seating capacity - 80 Daily breakfast la carte 8:00 a.m. - 11:00 a.m. (seasonally) Daily lunch 12:00 a.m - 5:00 p.m Dinner la carte 6:30 p.m. - 10:30 p.m.
Desires Music Lounge
-Located in the main lobby, enjoy the night in a sports bar lounge ambience, serving international and national beverages. Adults only, 18 years of age and older. -Casual attire -Hours: 10:00 p.m. - 12:30 a.m.
Coco Cafe
-Premium coffee and deli snacks in a casual and relaxed atmosphere. -Open daily from 7 am to 9 pm -Dress code: Casual
Manatee Bar
(Swim-up bar at the main pool) -Located in the main pool, our swim-up bar offers tropical drinks and wait service in the pool area. -Hours: 10:00 a.m. - 5:00 p.m. -Beach attire
World Caf
-Continental and Mexican cuisine with a variety of international specialty items and classics. -Approximate seating capacity - 340 -Special kids corner in the buffet section. -Casual attire Continental breakfast - 6:30 a.m - 7:00 a.m Breakfast - buffet style - 7:00 a.m -11:00 a.m. Lunch - buffet style - 12:30 p.m. - 3:00 p.m. Dinner - buffet style - 6:30 p.m. - 10:30 p.m.
Barracuda Bar
-Located between Himitsu and Bordeaux, guests will enjoy a variety of drinks. A perfect place to enjoy a drink or cocktail before or after dinner. -Hours: 6:00 p.m. - 11:00 p.m.
Himitsu & Gohan Restaurant
HIMITSU RESTAURANT - la carte -Specializing in Asian cuisine (Chinese - Thai) -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 98 -Dinner only, la Carte from 6:00 p.m. - 10:30 p.m. GOHAN RESTAURANT (Sushi Bar) - la carte -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 24 -Dinner only, la carte from 6:00 p.m. - 10:30 p.m.
Rendezvous
-Located in the main lobby offers international and national drinks including tropical drinks and wait service. -Hours: 10:00 a.m. - 1:00 a.m.
Sugar Reef Bar & Revive Bar
SUGAR REEF BAR -Guests can relax in the sun or shade at the main bar while enjoying cool cocktails including international and national brands, juices and soft drinks. Wait service is provided at the pool deck. -Hours: 10:00 a.m. - 1:00 a.m. REVIVE BAR -Guests can enjoy cool and natural drinks while relaxing at the spa after a wonderful treatment -Hours: 9:00 a.m. - 8:00 p.m.
El Patio
- la carte -Casual attire -Offering a light snack to a full meal during the day and specializing in la carte Mexican cuisine in the evening. -Approximate seating capacity - 90 Daily lunch 11:00 a.m - 5:00 p.m Dinner la carte from 6:30 p.m. - 10:30 p.m.
Bordeaux
Restaurant (French Cuisine) - la carte -Neat attire, long pants for men -Romantic setting -Adults only restaurant -Approximate seating capacity - 52 Dinner only, la carte 6:00 p.m. - 10:30 p.m.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (305)

Ratings and reviews for Dreams Tulum Resort and Spa All Inclusive

Overall score

4.3 / 5
5.01.0
305 out of 305
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.6
Comfort:
4.3
Location:
4.3
Value:
4.4

88% would recommend to a friend.

Sort by:
Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Watts
Business
NWA
Jul 26, 2010

Heaven

Everything about the Dreams Tulum was perfect. The staff was super friendly, helpful, and waiting to give great service. The food was amazing. The drinks were perfect. The room was 10x better then I expected. If you are going to Mexico, this is the place to stay!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short drive from hotel

use the city bus when traveling everywhere except to and from the airport.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Watts
Business
NWA
Jul 26, 2010

Heaven

Everything about the Dreams Tulum was perfect. The staff was super friendly, helpful, and waiting to give great service. The food was amazing. The drinks were perfect. The room was 10x better then I expected. If you are going to Mexico, this is the place to stay!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Short drive from hotel

use the city bus when traveling everywhere except to and from the airport.

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Thank you for your feedback!
Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Joe 'Sucker'
Business
Michigan
Jul 13, 2010

Dreams/Nightmare!

Hurricane Alex passed through during our four night stay. Constant rain/clouds wind...8'+ surf...sand blowing in food at open restaurants. At least two of the four restaurants were closed each day. Wedding on beach was disaster...wind blowing sand everywhere. To add to our problems...my wife and I were ROBBED on the way back to the Cancun airport. We were forcefully stopped on the highway in our rental car by a "Bogus" Police Officer who demanded 2000 pesos to recover my drivers license. This occurred on 30 June, at 11:00am between Xcaret and Playa del Carmen. This was reported to Mexican border authorities but they basically said I was lucky to only have $200.00 taken from us and not everything in my wallet confiscated or something worse! Never had an experience like this in over 30 years of traveling throughout the Carribean. I'll NEVER return to Mexico after that experience!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
1
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

Find out restrictions and availability before walking 500 yards from room to open restaurants. Walking in rain on slippery tile walkways was extremely dangerous.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
san francisco
Jul 13, 2010

Good location for relaxation

I was mostly there for relaxation, so I spent a lot of time on the beach and the pool area. They had a lot of activities to choose from, the beach was gorgeous. The food could have been a little better and more authentic, however the service was great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Portland, OR
Jun 26, 2010

Excelente!

The hotel is about 1.5 hours from the airport. I arranged transportation from a private company and was pleased to have a direct ride to and from airport. The food was really good for an all inclusive hotel! However, the last night we attempted to dine at the Sushi Bar and we waited one hr to be seated and waited 45 mins to an hr for our food. I was at a table of 3 so I didn't expect such a slow dining experience. The World Buffet is great and I had many great meals there (breakfast, lunch and dinner). There can be a wait in the morning to be seated for breakfast. I also really enjoyed the room service. It is included with the package and was available 24 hrs! I had an Ocean View room and loved it! The location was right off the beach. I would like to stay in the same section again. The beds were pretty firm and so were the pillows. I realized my last day that I could have requested different pillows from the front desk but I was used to them by that point. The housekeepers come in twice a day! If you get the resort credits of $200 for wine and spa, my friends and I were disappointed and nobody used the credits because they were for bottles of wine (you can get most wines free) and SELECT SPA TREATMENTS that were priced over a certain amt and did not include 30 minute services. It also did not count on hair or nails, which is what we went to the Spa and Salon for. Overall I had a great time! The only thing holding me back from a 5 stars (muy excelente) is the distance from the airport and the rockiness of the beach!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

1
5.01.0
one bad bmw
Business
ny,ny
Jun 21, 2010

sting ray bit me

my room was a master suite. 2nd day they turned off my water because someone else wanted the room and were willing to pay more , so un fair. so i had no water or bathroom . they wanted to down grade me to a regular room, i argued until they turn back the water. the food was very bad, plus the bar & club at the hotel closed at midnight, it sucked...stay away!!!!!!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
Philadelphia, PA
Jun 16, 2010

Dreams Tulum Review

I was very dissapointed by my stay at Dreams Tulum. The food was barely edible and there were not enough restaurants open each night. The wine was worst than box wine. The beer in our hotel room was skunked. The adults only pool was not adults only. The beds were uncomfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Not Applicable

Definitely leave the resort for meals.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

1
5.01.0
Rebel Spirit
Business
Dallas, TX USA
Jun 2, 2010

We love Tulum but not this resort.

Our first exposure to an "All inclusive" resort was Secrets Excellence between Playa and Cancun and because we were exceptionally pleased with that trip, we had little worries about this trip. Due to travel, we arrived very late, the desk staff was minimally attentive continuing to count money while we stood in front of them exhausted and hungry. Upon arrival to our room we were very disappointed. On vacation one of the most important things to us is the comfort of the bed and linens. Without going into the details I can just say that a Motel 6 would have been a far better choice than this room. For some strange reason the room next to us must have been a designated break room for employees because there was not a single ten minute time during our entire stay that someone was not moving chairs and furniture around. The food...well, a joke. Many of the 7 restaurants were closed the majority of the time. There was nothing gourmet about anything. The best meal we had during this trip was a tuna sandwich at Senor Frogs when we went into Playa for the day. The good news? Even though we drank like fish, we still lost weight. Although there were attempts at fun events, (i.e. "Movie on the beach" every night), the facility just couldn't pull it off. The pirated movies would jump from the beginning to the end and then back to the middle. It was a complete joke and very frustrating. Don't fall for the $200 worth of free spa services either. We started to book two massages and were then informed that only $40 could be used toward the massage. Their 50 minute massage was $130. Go figure. The best attribute was the beach. The beach was beautiful, the scenery spectacular....and the wait staff, although minimal, did their best to attend to your drink requests. Based upon this experience I doubt we will ever book an all-inclusive again. We would not recommend this resort. We would have rather stayed home.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
3
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
the mother in law
Business
El paso, TX
Jun 1, 2010

exellent location for the price

Went for my son's wedding everything was perfect including the weather, the staff was very helpful, the food in the Italian, Japanese & French restaurants was superb,delicious!!!!! I was surprised being an all inclusive.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

I didn't have time to go shopping

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
EL PASO TX
May 31, 2010

FANTASTIC

SWIM AT THE BEACH

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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