Dreams Tulum Resort and Spa All Inclusive

4 stars
Carretera Federal 387 KM 234, Km 234, Tulum, 77780
Hotel Overview
Reviewer score
4.3
out of 5
276 reviews
Great Getaway.

Beautiful resort. Ocean is beautiful but rocky. Also, a lot of wildlife can be seen from the shore.... See full review

  • zelno
  • Jun 3, 2013
Dreams Tulum

First time to a resort. Very good choice. The grounds/gardens are kept very well. The room was... See full review

  • First Timer from Illinois
  • Jun 3, 2013
Dreams Tulum Resort and Spa transports guests to a utopia of flourishing gardens, soft sand beaches and high-caliber accommodations. Marble flooring is soothing underfoot as you step out of the Tulum heat, while the modern Mexican hotel decor and ocean- or garden-facing rooms allow for meditative nature-watching. Rejuvenate your skin with treatments at the spa - from facials to exfoliations and massages - before sampling local Mexican dishes at El Patio, one of the hotel's exquisite restaurants. Romantic and indulgent, this resort is great for honeymooners, though the Explorer's Club ensures that little ones also have plenty to do (restrictions apply).
Key facts
  • 432 guestrooms and suites
  • Some adults-only rooms
  • Restaurants: Bordeaux, El Patio, Gohan Restaurant, Himitsu, Portofino Restaurant, Seaside Grill, World Cafe, Barefoot Grill, Coco Cafe
  • Wi-Fi (fees may apply)
  • Ballroom: seats up to 600 people
  • Full-service business center
  • 3 meeting rooms: each seats up to 60 people
  • Fully supervised children's club
  • Spa
Neighborhood
Forgo the crowded popularity of Cancun in favor of the quaint town of Tulum to the south. Dreams Tulum Resort and Spa has its own private, palm-lined beach nestled in acres of lush coastal forest that make for great exploration and hiking. Travel a few brief miles to soak in the sights at historical, walled Tulum, one of the last Mayan cities to survive Spanish colonization. Visit the natural lagoon at Xel-Ha to swim a few laps alongside a friendly dolphin, and observe endangered sea turtles in their natural environment.
Hints and tips
Higher-numbered rooms are closer to the beach at the Dreams Resort, while some of the accommodations offer swim-out entry.

Be sure to inquire about these if you're interested in taking a super-convenient dip.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Dreams Tulum Resort and Spa All Inclusive Rooms

Deluxe Garden or Ocean View Room: 450.9 sq ft.
Standard room hacienda-style with colonial decoration. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower and bidet, garden view, private balcony or terrace with hammock.
Junior Suite Garden or Ocean View Room: 513.3 sq ft
This hacienda-style room with colonial decoration. In addition to all of the above amenities this room offers, a king bed and a separate area with two sofas, bathroom with bath tub and bidet, double sink, garden view and private balcony or terrace with hammock.
Premium Junior Suite Garden View Room: 546.8 sq ft or 564.02 sq ft
In addition to the all of the above amenities, this room offers contemporary decor, king bed or two double beds, separate living area with a sofa, marble bathroom with shower and Jacuzzi bath tub, telephone extension in the bathroom, double sink and a garden or Ocean View.
Preferred Club Hacienda Suite: 622 sq ft
In addition to all of the above amenities this Hacienda Suite, wood floors and authentic colonial decoration, a king bed, bathroom with shower and Jacuzzi bathtub, private concierge service and partial ocean view. These suites are located in the 14th building* of rooms, ideally above the Coco Caf and the preferred club, next to the main plaza and restaurant area.
Preferred Club Junior Suite Ocean Front: 546.8.sq ft
In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and Jacuzzi bath tub, double sink, secrets box for private room service, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are located on the third floor in the 15th a and f building* of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.
Preferred Club Honeymoon Suite: 627.23 sq ft
In addition to all of the above amenities this Preferred Club Honeymoon Suite offers contemporary dcor, king size bed and separate living area with a sofa, in either ocean view and garden view, marble bathroom with shower and Jacuzzi bath tub and telephone extension in the bathroom walking closet, double sink, private concierge service, private balcony or terrace and Secrets box for private room service. Located on the third floor in the 15th a and f building* of rooms facing the pool and beach this section is next to the main plaza and the restaurant area.
Connecting Rooms and Family Suites
Dreams Tulum now offers two great options for families and groups. We have increased our number of connecting rooms in the Deluxe and Junior Suite categories. As a result, we have the ability to confirm connecting rooms in advance. With the largest number of connecting rooms totaling over 200 (100 units), Dreams Tulum is now the best option for families in the destination. In the Premium and Preferred Club sections, all rooms and suites are grouped in clusters. Our new Family Suites provide us with the opportunity to host large families, weddings and small groups in very private settings. Our new Family Suites come in segments of 4, 5, 6, 7, 10 or even 12 rooms. These room segments are accessed through one master door and together they share one large living room area. All external hallways surrounding these Family Suites have been closed to provide privacy and isolation. These Family Suites are available for an additional daily charge.
Preferred Club Junior Suite Garden Swimout
In addition to all of the above amenities this room offers, a king bed and a separate area with two sofas, bathroom with bath tub, double sink, garden view and private balcony or terrace with terrace and a beautiful direct swim-out access to one of the 4 swimming pools that flows to each private patio. Located in the 10th building* of rooms and built in the shape of the old haciendas centering the garden and plaza with a fountain and benches creating a sense of old Mexico.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.2527 -87.4023
Area served
World's second largest barrier reef lies just offshore; Nearby underground rivers, caves and jungles;Attractions at Xel-H; Mayan ruins of Tulum, Coba, Chichen-Itza and Kohunlich; Xcaret Park; Cozumel - ferry from Playa del Carmen
Nearby airports
Cancn International Airport (CUN): Approximate driving time is 75 minutes and distance is 106 km (66 miles).
Area description
Ideally located between Playa del Carmen and Tulum and just a 75-minute drive south of Cancun International Airport, Dreams Tulum is situated along a stretch of magnificent white sandy beach in the Riviera Maya.

Dining

Portofino
(Italian Cuisine) - la carte -Exploring the flavors of the Mediterranean and Italian cuisine. -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 102 -Dinner only, la Carte from 6:00 p.m. -10:30 p.m.
Seaside Grill
- la carte -Casual attire -Located directly on the beach, offering a light snack to a full meal during the day and an la carte steak house menu in the evening. -Approximate seating capacity - 80 Daily breakfast la carte 8:00 a.m. - 11:00 a.m. (seasonally) Daily lunch 12:00 a.m - 5:00 p.m Dinner la carte 6:30 p.m. - 10:30 p.m.
Desires Music Lounge
-Located in the main lobby, enjoy the night in a sports bar lounge ambience, serving international and national beverages. Adults only, 18 years of age and older. -Casual attire -Hours: 10:00 p.m. - 12:30 a.m.
Coco Cafe
-Premium coffee and deli snacks in a casual and relaxed atmosphere. -Open daily from 7 am to 9 pm -Dress code: Casual
Manatee Bar
(Swim-up bar at the main pool) -Located in the main pool, our swim-up bar offers tropical drinks and wait service in the pool area. -Hours: 10:00 a.m. - 5:00 p.m. -Beach attire
World Caf
-Continental and Mexican cuisine with a variety of international specialty items and classics. -Approximate seating capacity - 340 -Special kids corner in the buffet section. -Casual attire Continental breakfast - 6:30 a.m - 7:00 a.m Breakfast - buffet style - 7:00 a.m -11:00 a.m. Lunch - buffet style - 12:30 p.m. - 3:00 p.m. Dinner - buffet style - 6:30 p.m. - 10:30 p.m.
Barracuda Bar
-Located between Himitsu and Bordeaux, guests will enjoy a variety of drinks. A perfect place to enjoy a drink or cocktail before or after dinner. -Hours: 6:00 p.m. - 11:00 p.m.
Himitsu & Gohan Restaurant
HIMITSU RESTAURANT - la carte -Specializing in Asian cuisine (Chinese - Thai) -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 98 -Dinner only, la Carte from 6:00 p.m. - 10:30 p.m. GOHAN RESTAURANT (Sushi Bar) - la carte -Neat attire - Long pants for men -Non-smoking restaurant -Approximate seating capacity - 24 -Dinner only, la carte from 6:00 p.m. - 10:30 p.m.
Rendezvous
-Located in the main lobby offers international and national drinks including tropical drinks and wait service. -Hours: 10:00 a.m. - 1:00 a.m.
Sugar Reef Bar & Revive Bar
SUGAR REEF BAR -Guests can relax in the sun or shade at the main bar while enjoying cool cocktails including international and national brands, juices and soft drinks. Wait service is provided at the pool deck. -Hours: 10:00 a.m. - 1:00 a.m. REVIVE BAR -Guests can enjoy cool and natural drinks while relaxing at the spa after a wonderful treatment -Hours: 9:00 a.m. - 8:00 p.m.
El Patio
- la carte -Casual attire -Offering a light snack to a full meal during the day and specializing in la carte Mexican cuisine in the evening. -Approximate seating capacity - 90 Daily lunch 11:00 a.m - 5:00 p.m Dinner la carte from 6:30 p.m. - 10:30 p.m.
Bordeaux
Restaurant (French Cuisine) - la carte -Neat attire, long pants for men -Romantic setting -Adults only restaurant -Approximate seating capacity - 52 Dinner only, la carte 6:00 p.m. - 10:30 p.m.

Meeting facilities

Meeting Info
Dreams Tulum provides a beautiful new convention center with 6 meeting rooms for up to 600 people. Av equipment available for rent as well as top of the art facilities for banquets, meetings and show performances. with 4 breakouts, a magnificent foyer and a gourmet cuisine. The Chichen Itza Ballroom hosts 400 people in Banquet style and up to 600 for cocktail.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (276)

Ratings and reviews for Dreams Tulum Resort and Spa All Inclusive

Overall score

4.3 / 5
5.01.0
276 out of 276
Amenities:
4.3
Room cleanliness:
4.5
Hotel staff:
4.6
Room comfort:
4.3
Location:
4.3
Value:
4.4

88% would recommend to a friend.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Midwest, USA
Apr 24, 2010

Dreams Tulum (5th Return)

Dreams Tulum was always my first choice when traveling to the Yucatan. I've been going to Dreams since it was the called the Sunscape. However, it has dropped a few notches in service and food quality. By and large, Dreams is a good value for the price for the average American tourist; it is just that they are cutting corners to save money and are catering to a different demographic of customer. 1. Rooms - Fantastic and clean2. Service - Dependent on the person. Most of the staff was great. ([...] in the lobby bar) However, I had a few instances where it was obvious that the staff was more interested in ending their shift than seeing that I was cared for. (i.e. [...] in the lobby bar) The front desk and concierge was thorough and professional. The head Bell-Boy [...] is one of the reasons I looked forward to return to Dreams. (Sort of like seeing an old friend)3. Food Quality - The restaurant food was very nicely prepared. The buffet preparation and presentation was sloppy. All potato dishes were not cooked. (This is amazing since I know that the management staff eat there) Also, no one knows how to properly cook an omelet. The chef should be ashamed of serving the dried out, jerky like, sausages for breakfast. 4. Ambiance - I have been coming to the Yucatan for over 20 years to escape crowds. When Cancun became wild I went to Playa Del Carmen. When Playa became crowded I went further south to Tulum. Now Dreams has lost it's quiet charm with all of the weddings.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
1st Time Mexico Visitor
Business
Denver, Colorado
Apr 21, 2010

Awesome Mexico Vacation Resort!

We stayed at Tulum to attend a wedding, which was awesome. The food was good with the French restaurant being our favorite. Can't beat the ice cream either! The hotel and grounds were immaculate. The beach did have some broken glass in spots that were beyond the resort boundary, so recommend wearing flip flops. Rather than taking a shuttle that stops at other resorts along the way, our group rented a limo and it was very cost effective as well as more time efficient. There were always plenty of beach lounges and the 2 hour snorkeling trip off the shore was great. We saw some beautiful parts of the reef, lots of fish and even spotted a sea turtle. The fire dancing show was really entertaining - the performers were amazing!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

Rent a private car (limo type service) vs. taking a shuttle that stops at the many resorts along the way. Our friends who got stuck doing that said it made the trip to the hotel and back to the airport very long. The limo we rented was no more expensive than taking a shuttle.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

3
5.01.0
Needed Peace
Business
Washington, D.C.
Apr 19, 2010

Surprisingly not Dream-like

Two friends and I just spent a week at the resort, and were generally disappointed in the experience. Overall, it's an upscale resort: the room was nice (flat screen TV, DVD player, IPod speakers, big granite bathroom, clean), the staff was very friendly, the food was excellent, comfy beach chairs, etc. We had hoped for a quiet, restful vacation, where we could spend most of our time on the beach with a few activities -- and were willing to travel a little further off the beaten path and pay extra for it. But the resort attracts a big drinking, party crowd. One of two pools is packed with 20-somethings standing around drinking, playing music (and it's immediately adjacent to the other pool so you cannot avoid it). For example, one of the activities during the day is pool volleyball, where people who miss have to take a shot of tequila. And this is in addition to the music being played by the resort itself starting at 7 a.m. every day, including in all the dining rooms. The beach and resort is just not big enough to escape the music and activities, so it was hard to find a peaceful, relaxing spot. Oh, and be sure to keep all of your valuables in the room safe -- someone from housekeeping stole my friend's diamond studs, which she had set on the bedside table for an afternoon (and the hotel's response was to do nothing). If you are going with family or with a big group of friends and just want to drink, this is your place (although you could get this atmosphere in Cancun or Playa for cheaper). You will get a great room and great food, but if you are trying to escape it all, I'd try some of the other resorts in the area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
2
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Tot mom
Business
Salinas, California
Apr 12, 2010

Awesome Accomodations!

We really enjoyed the location of the beach and the accessible pool. The food was great! I value the idea of not having to make reservations for my dinner every night. The only thing I disliked were all the weddings. At times I was hanging out by the beach while the hotel staff was setting up for a wedding. That was not very relaxing. I really had no choice but to leave the area when a wedding was taking place in that same location. Other than that the area is absolutely beautiful

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
good vacation
Business
portales, nm
Mar 29, 2010

Great couples and family scene

Awesome staff and great entertainment. Would definitely go again. 7 restaurants which all had great food. Many activities on the beach and at night. Great yet small nightlife scene.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Frequent Mexican Traveler
Business
New York, NY
Mar 29, 2010

Looooooooove the Dreams Tulum!!!

What an amazing resort! Love the Dreams all-inclusive service: no reservations at many a la carte restaurants, no towel cards, mid & some top shelf liquor, unlimited champagne.... need I go on? Beautiful grounds with lots of wildlife and a fantastic spa too. If we did it over again we'd definitely hire a taxi to and from the airport. Will cost roughly $1,000 pesos or $100 (the taxi $ conversion is $10 to $1 - much higher than the resort exchange). Very safe and the same price as a shuttle that will make stops 2-3 times which turns the 1.5 hour trip to the resort into 3 hours.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

A $7 cab ride will bring you to the Tulum ruins where the admission is $5 per person. No need to pay a tour company $40USD per person to bring you there. Also for a few dollars more you can get to the town of Tulum. Not very notable and a little overpriced in the shops but far less expensive then on the resort.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Massachusetts
Mar 28, 2010

Amazing all inclusive

This resort is amazing. There is no way anyone could write a bad review about this place. The food in the restaurants was excellent, the buffet had something for everyone, and the resort staff was extremely polite and courteous. The only flaw, which didn't bother me, but might bother some people, was that you could not make reservations at any of the restaurants, so you had a little wait if the restaurant was full. I would definately go back to this resort, we had an amazing time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Get to the restaurant 5-10 minutes before they open in order to avoid a 45 minute wait while the first customers are served. Otherwise, grab a drink from the bar and wait patiently.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Fresno CA
Mar 26, 2010

Great vacation but too short!

Great experience. Wish that they would serve tea/coffee all day in their restaurants but that was a difficulty. Also not all were open all day so it was a bit limited but everything else was lovely. The rooms are not insulated so you can hear your neighbors upstairs. The hotel was not a party spot so quieted down by 11pm. That was nice for sleep, however housekeeping is up early and will come in at the crack of dawn.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Xel-hua and X-caret are both an awesome experience and all day experience. Also go see some ruins... worth it! Don't need to exchange anything into paseos.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

5
5.01.0
sckcjc
Business
Atlanta Georgia
Mar 24, 2010

Dreams Tulum Review

We walked from the resort to the Tulum ruins. The walk took about 2 hours one way. We did walk in a leisurely pace. The beach past the resort grounds were flithy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

No tourist attractions near resort, must drive or take tour to see.

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Review of Dreams Tulum Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Angela T.
Business
New York
Mar 22, 2010

Great Value - Wonderful trip

My husband and I went to Dreams, Tulum for our anniversary. We stayed for 5 nights and were extremely impressed with the service. We previously stayed at Sandals resorts and were not sure what to expect, given the drastic price difference. We were pleasantly surprised. This was also our first time at a non-couples only resort. There were not an excessive amount of children, and the ones who were there were kept busy by the "explorers club." I loved the location. Although it was a long drive from the airport, it was worth it when we visited the Mayan Ruins at Chichen Itza. Most other people we picked up on the way were on the bus for 1 hour already when we were picked up! I highly recommend booking the ruins tour through [...], as the couples who booked through other places were on a larger tour group and not as nice of a bus. Dreams is A+!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

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