$195 Avg/night
Rate and special offer based on Check-in: Aug 3, 2014 Check-out: Aug 6, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
438 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

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Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (438)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.9 / 5
5.01.0
20 out of 438
Amenities:
4.2
Room cleanliness:
4.5
Hotel staff:
4.7
Room comfort:
4.5
Location:
4.1
Value:
4.5

85% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
USA
Dec 21, 2010

Great room and grounds,, Lousy Beach,

I went here single (not a good place for singles). The property and the room were excellent. IMO, the food was mediocre and not as good as the 3 star Wyndham Maya's I went to 3 times in the area (also the Wyndham had a much better beach). The beach was awful and basically unswimmable. The staff was competent but not nearly as friendly as the Wyndham, and there was a 30 dollar charge for a lost towel card, which was outrageous Great deal for what I paid though. This is not a good place to go if you are single (mostly all families and couples. Getting to Playa del Carmen was a pain and far. Very relaxing though, Might consider going back, but not much more than the 722 I played for trip and everything. Seems that the place has a bit of an identity crisis about being a top place and a mediocre place.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
4
Money-saving tip: Long walk from hotel

If you like a quiet intimate place with a nice beach, great food, close to Playa and a friendly staff go elsewhere. If you are a family or a couple on a tight budget it is a good deal.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
pboisso
Gatineau, Quebec, Canada
Nov 13, 2011

OK

OK hotel, but no more. Clean, food alright, although you should try to always eat in the restaurants, which are better than the buffet.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Time-saving tip: In Hotel

Forget about O-rbitz G-rey L-ine airport shuttle, they pick you up almost 5h before your flight. We ended up waiting almost 4h for our flight at the airport. Take a taxi, it's only a couple of buck more (and lot less if you are more than 1 in your party)

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
OLE OLE
New York New York
Aug 23, 2010

OLE OLE

Relaxed by pool, ate, drink, and enjoyed the corny but entertaining shows The hotel shuttles could have been more frequent

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
OLE OLE
New York New York
Aug 23, 2010

OLE OLE

Relaxed by pool, ate, drink, and enjoyed the corny but entertaining shows The hotel shuttles could have been more frequent

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
USA
Dec 21, 2010

Great room and grounds,, Lousy Beach,

I went here single (not a good place for singles). The property and the room were excellent. IMO, the food was mediocre and not as good as the 3 star Wyndham Maya's I went to 3 times in the area (also the Wyndham had a much better beach). The beach was awful and basically unswimmable. The staff was competent but not nearly as friendly as the Wyndham, and there was a 30 dollar charge for a lost towel card, which was outrageous Great deal for what I paid though. This is not a good place to go if you are single (mostly all families and couples. Getting to Playa del Carmen was a pain and far. Very relaxing though, Might consider going back, but not much more than the 722 I played for trip and everything. Seems that the place has a bit of an identity crisis about being a top place and a mediocre place.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
4
Money-saving tip: Long walk from hotel

If you like a quiet intimate place with a nice beach, great food, close to Playa and a friendly staff go elsewhere. If you are a family or a couple on a tight budget it is a good deal.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
derf151
Wisconsin
Oct 26, 2012

Very Relaxing

I stayed here for my 30th birthday. The first 2 days I was barely there except to sleep and eat dinner. But the third day I spent all day there it was very relaxing by the poolside one thing to note The pool is only 4ft deep great for kids but, kind boring if you want to dive or anything. The wait staff by the pool for drinks weren't the most efficient but at the bars I never had empty drink or at the dinner table.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

Wake up early and find a good spot on the beach and the sunrise is fantastic.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Houston, TX
Feb 22, 2010

Blue Ribon for Blue Bay Esmeralda

Beautiful resort, very modern and chic! The staff is very very friendly. The food is great and abundant!Easy access to drinks/alcohol. We had a great experience with the hotel. The only complaint we have is the beaches are not as pretty considering it's Playa!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Iowa
Jun 13, 2011

Great getaway

Great grounds, pools and rooms. Entertaiment was very average. Food was good but not great. Italian was the best. Would like more air conditioning in the public spaces such as the sports bar. Probably like to crusie better but would do this again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Long walk from hotel

Pools and pool service were great.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Flagstaff Az
Dec 9, 2010

Blue bay Grand Esmeralda

wonderful staff, comfortable rooms, amazing food...you have to walk a bit but it helps to walk off all that good food. very eco friendly...go visit Chichen itza

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Sightseeing tip: Short drive from hotel

learn about the mayan culture

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Houston, TX
Feb 22, 2010

Blue Ribon for Blue Bay Esmeralda

Beautiful resort, very modern and chic! The staff is very very friendly. The food is great and abundant!Easy access to drinks/alcohol. We had a great experience with the hotel. The only complaint we have is the beaches are not as pretty considering it's Playa!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
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