Blue Bay Grand Esmeralda - All Inclusive ★★★★

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$350
avg/night
Rate and special offer based on
Check-in: Mar 1, 2016 Check-out: Mar 4, 2016

great location

Would recommend Sun, May 12, 2013
great hotel whit a good location, nice rooms and very clean but the staff is not friendly, even the hotel was great

| mexico Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Great location!

Would recommend Wed, Apr 24, 2013
Loved everything about this hotel, that's as good as it gets.

| Orange County,CA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

In the middle of everything

Would recommend Tue, Apr 9, 2013
This hotel is great if you rent a car. You are in the middle of Cancun and Tulum. There are activities to participate in at the main pool if you want to stay at the resort, but we went to explore the area. We wanted to get to ruins and dive at Cancun so the location was perfect. The food was pretty good, but my husband was upset with the fact that at some of the restaurants you needed to wear closed toe shoes if you are a man and long pants in 90 degree weather. He had to wear sneakers with dress pants which looked ridiculous! You also can not walk through the buffet and grab food if you are not dressed which was a little annoying at times since you are out by the pool relaxing and can't grab a quick bite to eat. The hotel was really big and a very long walk from the parking lot to the beach (almost a mile). They do have golf carts to drive you, but you have to wait for them and it wasn't really worth the wait. Luckily, since we were diving most days, we were closer to the parking lot than the beach, which was still a hike with all of our dive gear. My husband was sick from the food or water after the second day, but I was good until the last day of our 10 day vacation. We ate almost the same thing every night, so I guess it is just how sensitive your stomach is, and that will happen anywhere in Mexico. There were cute animals all over the park, so that was really enjoyable to see everyday. There is so much to do in Mexico in that area that the trip was great and well worth it. Overall the hotel was pretty good. There were very few things that were a little disappointing, but that would happen anywhere. I would recommend the hotel for people wanting to explore what Cancun, Riviera Maya, Playa Del Carmen, and South of that has to offer.

Money saver

Many cenotes are very close and very cheap if you have a car and your own snorkle gear. It is well worth renting a car and doing a little research as to where you want to visit.

| New Jersey Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Solid 4*

Would not recommend Wed, Apr 3, 2013
Just got back yesterday. Liked this resort a lot. Food is excellent and of high quality. Room very comfortable and quiet. Only problem is the beach, water is black and too many rocks for comfort.

Time saver

lagoon to the left or north of resort, bring snorkeling gear.

| Buffalo, NY Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 1 /5
  • Value: 5 /5

very nice vacation

Would recommend Mon, Apr 1, 2013
Good hotel, staff were attentive and prompt in response. Beach has not been the greatest however it was OK. Very good place for a family vacation. Easy access for restaurants booking.

| Ontario Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 5 /5

Great Spring Break Trip

Would recommend Sun, Mar 31, 2013
We stayed at this resort during the last week of March. This resort was the best 4-star I have stayed at in Mexico. It was clean, comfortable, and the food was great! The location was also nice because it was a short trip to Cancun and a short trip to Playa del Carmen. I would recommend this resort to others!

Dining

Make reservations at the MANY a la carte restaurants... the food is delicious!

| Vancouver, BC Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Burnt to a crisp

Would recommend Mon, Mar 25, 2013
The room was comfy, except for the mosquitos. The food was good. The opening show was cheesy, but food was good. Be prepared to sit with people who don't speak English. The resort was too spread out, requiring a lot of walking. The shuttles were always going the opposite way we were. Would recommend it for the price we paid. We got a great deal.

Attractions

The snorkeling excursion by catamaran was fun, but not exactly as described.

| Riviera Maya Mexico Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Good not Great

Would not recommend Mon, Mar 11, 2013
Great staff, excellent food ( in the buffet) the a la cartes left a lot to be desired. Our biggest complaint was the lack of entertainment after dinner, with no disco and a beach party that had a DJ who didnt want to be there and it showed. There was no place but the stinky sweaty sports bar that was understaffed due to the large numbers of guests that were forced to gather here for lack of anywhere to go. Other than that it was excellent. Easy to find chairs by the pool or beach on the busiest of days. Staff seemed to really care (with the exception of the DJ) Buffets were always good and never much of a wait. Sometimes a little difficult to get a drink but only when it was really busy. Great trip overall, can't say I would return to this hotel. Location for sure.

Entertainment hint

If you are looking to stay up late, have a few drinks, dance or hang out..... keep looking. This hotel is perfect for people who want to head back to their room after dinner.

| Edmonton, Alberta Couples

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

Good and Bad

Would recommend Mon, Mar 4, 2013
Some rooms/building are updated with LCDs and new bathrooms, while others need a lot of TLC. Building 1's walls seem paper thin and noise is definitely an issue. Rooms overall need to be refurbished or repaired (in keeping with the luxury hotel feel), but the bed is comfortable. Food is hit or miss, but cleanliness seems to be taken fairly seriously. No family members got sick on our trip, nor did I hear any horror stories from others. The Staff is AMAZING (with the exception of the front desk), and will truly make you feel welcome. If you tire of the hotel's many amenities, day trips to Cozumel, Tulum, or Isla Mujures are cheap and well worth your time. The grounds are spectacular and well-maintained -- just wish the same was true of the hotel rooms. I'm still convinced this is better than 75% of the options in Riviera Maya, especially re: value.

Dining

The French Restaurant is by far the best.

| New England Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 3 /5

Wonderful week spent with my spouse.

Would recommend Mon, Mar 4, 2013
We loved the whole experience. Restaurants were excellent and the staff was wonderful. We would go back again in a heartbeat. What a great way to relax with your spouse for a week!

| Hermantown, MN Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5