$200 Avg/night
Rate and special offer based on Check-in: Aug 14, 2014 Check-out: Aug 17, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
443 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (443)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
443 out of 443
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.2
Location:
3.9
Value:
4.2

84% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Norton, Kansas
Jul 22, 2011

Great hotel! Excellent service.

Our hotel was wonderful, we stayed in bldg. 4 which was close to the seafood/steak restaurant, beach and lower pool. One room in our block was kind of smelly, we asked our concierge for a change and next room was perfect. Food was excellent, we did seafood, steak and mexican. Tried to do French but it was booked for the day we wanted. We also went to CocoBongo which was so much fun. Had read other reviews about tipping, made our stay so great. Would travel there again, would stay at BBGE also. People that are giving BBGE a poor review must have been expecting to stay at the TajMaHal! Second trip to mexico, stayed at another 5Star the first time, this was very comparable.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Sightseeing tip: Not Applicable

Coco Bongo was a great time, very safe in downtown Cancun. Bring your own sunscreen and wear it, dont fall for any of the "great deal/free deals" that Grey Line offers, they are terrible.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Sergio super dad
Miami, Florida
Sep 4, 2013

Great place to relax and have a great vacation

It is an extraordinary hotel. The staff is very friendly, food is great even at the buffets. The pool is awesome. The only thing not so great is the beach at this hotel. The sea water color is not blue or green as it is in Cancun and playa del Carmen. It is very close to 3 rivers which produce this effect on the water, even though the water of the rivers is crystalline.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short walk from hotel

Reserve a day in advance for the fancy restaurants at the hotel. They have great food.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Bobby Brady
Chicago IL
Jun 14, 2011

Blue Bay - A good spot to vacation

We really enjoyed this all inclusive resort. We had 7 family members and were celebrating my sister's 50th b-day. It truly is all inclusive. You do not spend a penny once you are there except to tip. Be warned...it gets HOT! Few placed are air conditioned. Your rooms and some of the restaurants have air. Wear light clothing. You will need pants to go to dinner. I could recommend doing the Italian and the French restaurant. The night time shows are hit or miss. Some were outstanding, but others were like you were watching a junior high musical production. The staff is so friendly and the food is great for an all inclusive. We normally take cruises and this was very similiar to a cruise on land. You can go snorkeling and para sailing for a charge. They also have half and full day trips you can take for a charge. If you like to shop, the town is a $5 hotel shuttle away. I would totally go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short walk from hotel

There are restaurants all over. However, you need to make dinner reservation. You can't make them until the day before. Get to the reservation station between 7 and 8 am or you may not get the place or time you want. The French and Italian places were outstnding. The Oriental and the Stake House are outdoors and because it get really hot - you may want to avoid those.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Superman & Kat Lady
Markesan, WI
Mar 21, 2010

Something for everyone!

The BBGE is a very well run resort. The pride in having a well run, and maintained resort is obvious around every corner. The BBGE is how ever a resort I would not recommend to someone who has difficulties walk any distance. As for the rest of us, with all of the eating, drinking, and laying around, the walking is a good thing!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Ala Carte Restaurants are a must do at the BBGE, as the food is wonderful. You will need to make your reservations early for the following evening if you want to get seating.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Lansing Michelle
Lansing, MI, USA
Apr 4, 2012

Great Resort

Loved this resort, had a great time! The buffet was good at every meal, but the ala cartes were touch and go. The steakhouse was nearly inedible, the seafood was ok, but the French was so delicious we went back three times! They pour well drinks unless you ask for the good stuff, but they'll give you what you ask for with no problem. If you're a tequila drinker, they have a great resposado out of sight in most of the coolers if you ask for it!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Shopping tip: Short drive from hotel

Playa del Carmen was a cool city, but the man strip was like Cancun, with all trying to outbid each other. The little shops off of 5th avenue were much cooler with better wares and less pressure. The taxi is $20US one way, or the hotel offers a shuttle for $5US per person.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Panaflyer
Hollywood, Fl
Nov 17, 2012

We had a great vacation.

Awesome Hotel, very clean, all facilities were as expected. The staff couldn't be any friendlier. Food was OK, all inclusive style, nothing Gourmet unless you reserve for a VIP dinner which was Great. Rent a car and and travel on your time to all the Mayan destinations. Simply Great.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Short drive from hotel

Visit the Explore adventure park for extreme outdoor fun.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Chicago, IL
Jan 2, 2010

Great

Very high class service. Overall great. Only bad part was the unclean room.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Katarzina
New Jersey, USA
Feb 13, 2012

Fabilous getaway

We were a bit skeptical about this hotel, especially after reading the reviews, however, the hotel was amazing!! Do not believe all is written...The food was great, the staff went above and beyond to make sure our stay was a memorable one especially Adrian (bldg 7 concierge). The beach was not all that great, but the next hotel over had a beautiful bay with crystal clear water , where we ended up almost everyday. We definitely recommend this hotel to everyone!!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Short walk from hotel

Bay at the Three rivers hotels great for snorkeling and relaxing :-)

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
muma
mexico
Jun 14, 2010

incredible!!!!

i had a great time

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Illinois
Jun 7, 2011

bluebay

This is the second time I have been to this resort and definitely got what I paid for. I would go back a third time. The service is great, everyone is really kind.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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