Blue Bay Grand Esmeralda - All Inclusive

4 stars
View map of Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710

Hotel Overview

3.8 /5
Overall score
83%
Would recommend
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.1
Location:
3.9
Value:
4.2
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Location
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Highlights
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Policies
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

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Blue Bay Grand Esmeralda - All Inclusive Rooms

Deluxe Garden View
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Gold Deluxe Garden View Room
1 king bed or 2 double beds.32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Direct-dial phone with voice mail. Hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe. Private and personalized check in, personalized welcome letter from the General Manager, 1 bottle of red wine upon arrival, fruit plate upon arrival, fresh beach towels in the room upon arrival, daily stocked mini bar, complimentary WiFi access for the entire stay, 15% discount on all SPA treatments only (no products and not combinable), 1 complimentary access to the water circuit of the SPA (per person per stay, not combinable) and farewell courtesy from the Management.
Gold Deluxe Partial Ocean View Room
1 king bed or 2 double beds.32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Direct-dial phone with voice mail. Hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe. Private and personalized check in, personalized welcome letter from the General Manager, 1 bottle of red wine upon arrival, fruit plate upon arrival, fresh beach towels in the room upon arrival, daily stocked mini bar, complimentary WiFi access for the entire stay, 15% discount on all SPA treatments only (no products and not combinable), 1 complimentary access to the water circuit of the SPA (per person per stay, not combinable) and farewell courtesy from the Management.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (368)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
368 out of 368
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.1
Location:
3.9
Value:
4.2

83% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Riviera Maya, Mexico
May 12, 2010

Ok

We mostly hung out by the swing bar (which had actual swings) and by the pool, the pool was nice, would of liked to have had a lazy river somewhere on the resort, the beach was kinda icky, too mushy when you walked in the water, the room was cleaned at all different times during the day and the carts the rolled around the hotel were so noisy, they woke me up every morning...all in all I guess you get what you pay for, since we didn't pay much for the trip...

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
USA
Dec 21, 2010

Great room and grounds,, Lousy Beach,

I went here single (not a good place for singles). The property and the room were excellent. IMO, the food was mediocre and not as good as the 3 star Wyndham Maya's I went to 3 times in the area (also the Wyndham had a much better beach). The beach was awful and basically unswimmable. The staff was competent but not nearly as friendly as the Wyndham, and there was a 30 dollar charge for a lost towel card, which was outrageous Great deal for what I paid though. This is not a good place to go if you are single (mostly all families and couples. Getting to Playa del Carmen was a pain and far. Very relaxing though, Might consider going back, but not much more than the 722 I played for trip and everything. Seems that the place has a bit of an identity crisis about being a top place and a mediocre place.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Long walk from hotel

If you like a quiet intimate place with a nice beach, great food, close to Playa and a friendly staff go elsewhere. If you are a family or a couple on a tight budget it is a good deal.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Dfw
Jul 30, 2011

Free Internet not

Free Internet and free parking was my search option which Return Blue Bay. I did not expect to park at my room but did expect free Internet Anywhere not just at the lobby and main dinning room The property beach was not restored since Wilma hit But a few resort down offer good beach The walk to the beach maybe far and long depending on your Room location Mosquitos is an issue since the property is surrounded by swamp mangrove Lemur and Frog could be seen and heard and the occational racoon The wait staff was excellent

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Money-saving tip: In Hotel

Do not request beach view upgrade since you may not be able to see the room offer

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
coastaltraveler
Business
Maine
Apr 20, 2011

O.K for the money

All the reviews are pretty much right on the money.Food was pretty good, drinks were weak, timeshare guy at building 4 was rude and a pest..We would go again but the price would have to be LOW.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

If you plan to go on a excursion you can forget getting a dinner reservation if your excursion leaves early

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Dallas, TX
Apr 17, 2010

Good Vacation

We liked the hotel. The food was good, the pool was beautiful and we had an awesome ocean view room. Unfortunately, it rained the majority of the time we were there so we were not able to enjoy everything as much as we could have. One major disappointment was the quality of the alcohol served throughout the hotel. It was barely drinkable. The only drink we liked was the Coco Loco and the beer was alright. Because of the rain we tried to do a lot of indoor things, like drink and watch the shows. The entertainment staff is very good. They put on a different show every night at 9:30pm. If you have kids, they do fun things for the kids on stage at around 8:30pm. The concierge staff throughout the hotel is not the friendliest. I would suggest researching activities you want to do online before hand and not use them for anything. Also, I heard from another couple at the resort that once you meet with them they practically force you to go to a time share presentation. Luckily, we were able to avoid this.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

We visited the Mayan ruins at Tulum and had a wonderful time. Luckily, it didn't rain while we were there! The ruins are amazing and the beach there is stunning. We chose Tulum over Chichen-Itza due to time constraints. Tulum is about an hour away from this hotel while Chichen-Itza is about 3 hours away. The Chichen-Itza ruins however, are larger than the Tulum ruins. A taxi driver outside of the resort gave us a better deal than the hotel was giving us and he even waited for us while we toured the ruins. I would suggest researching using shuttles or "collectivos" which is their public transportation system. It's way cheaper.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
OLE OLE
Business
New York New York
Aug 23, 2010

OLE OLE

Relaxed by pool, ate, drink, and enjoyed the corny but entertaining shows The hotel shuttles could have been more frequent

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
Mexico, D.F.
Sep 17, 2009

Nice, but could be better....

Nice, but could be better....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
5
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
aramos714
Business
Miami, FL
Jul 1, 2010

Ok for the price

Great time with the animation team... great food A la CARTE restaurants. The Transportation company GREY LINE took 45 minuts to pick up from the airport. Tehy supposed to refund us..but I wil not used that company any more

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Avid Traveler from Dallas
Business
Dallas, TX
Jun 13, 2011

Good not Great Hotel

The resort is average compared to other all-inclusive resorts I have been to. The food is good, but a warning for a la carte restaurants, it takes about 2 hours or more for your food to come out. The beach in front of the hotel was absolutely horrible. Would recommend you go downtown playa to the beach there. Staff is very friendly and helpful. The spa was my favorite out of all the amenities of the resort.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
2
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Everything is pretty far away from the resort. Have to take a shuttle/taxi everywhere.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Business
usa
Apr 24, 2010

The good

Beach is not good

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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