$200 Avg/night
Rate and special offer based on Check-in: Aug 11, 2014 Check-out: Aug 14, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
443 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

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Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (443)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
443 out of 443
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.2
Location:
3.9
Value:
4.2

84% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

5
5.01.0
RVR TRAVELERS
MIAMI, FL
Sep 11, 2012

FAMILY VACACIONES

GREAT RESORT TO BE IN VACATION, VERY RELAXING, GOOD FOOD AND DRINKS ARE SUPER.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Raleigh NC
Dec 17, 2010

Blue Bay was gray

The food was very good, and there was access to the specialty restaurants. If you stayed near the beach, the closest pool was loud. In the morning, starting at 8:00AM the maids would have their carts out on the tile floors, and it sounded like they were bowling right outside of your room. Do not expect to sleep in. The water in the ocean was cloudy and had a lot of sea grass

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Dining tip: Not Applicable

Make reservations the day before at the specialty restaurants

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Mexico, D.F.
Sep 17, 2009

Nice, but could be better....

Nice, but could be better....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
3
Value:
3
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Winston22
Texas
Mar 28, 2014

Just OK

Sandy beach was nice but not the nice clear water we were hoping for. Shows were not great. We stopped going after the third night. No nice lobby bar! Although we really enjoyed our suite, my husband cut his foot almost immediately after stepping in our swim up pool on a broken tile. We tried to see the Dr. but she was busy and suggested the staff may have bandages. They were kind but did not have anything that would hold the large cut tightly closed. A kind gentleman on the beach had just the right strong tape for us. We only swam in our swim up pool a few more times after that with our sandals on....:(. The Mosquitos were terrible and the food, although edible, just nothing really great.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Kimberly from Willis
Riviera Maya Mexico
Mar 25, 2013

Burnt to a crisp

The room was comfy, except for the mosquitos. The food was good. The opening show was cheesy, but food was good. Be prepared to sit with people who don't speak English. The resort was too spread out, requiring a lot of walking. The shuttles were always going the opposite way we were. Would recommend it for the price we paid. We got a great deal.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Not Applicable

The snorkeling excursion by catamaran was fun, but not exactly as described.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
F&B
Canada
Apr 4, 2010

Nice for the price

Food was really pretty good. The sand at the beach was white and soft but the beach/water was just OK. Seaweed and rocks made the water look "dirty" instead of the clear blue you will find at other beaches in this area. Grounds where very pretty and lush but the water used for irrigation smelled like it came from the ponds on the property. Not a good smell. Bring the strongest insect spray you can buy and use at all times. The bugs are REALLY hungry and YOU are the meal. YIKES!! The staff works hard to keep everything clean and the service was good. Remember that the tips are not included so bring some small bills and tip when served drinks and dinner.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Weegee
Santa Fe
Jan 10, 2014

Average resort, pathetic beach, good food

First, the good: the cooking is above par for this level of resort; the buffets are well above average, the restaurants are pretty good, but with the expected limited menu. The pool is gorgeous, the rooms are clean and the service is good. The bad: the beach sucks. The resort is built on a mangrove swamp, with trucked-in sand that currently is mostly washed away with sandbags shoring up the edge. The "swim area" is roped off, knee-to-thigh deep and floored with irregular loose rock. If you swim outside it the salvavidas will blow their whistles till you come back to be chastised. Although they advertise "free internet" you are limited to a single device per room of slower-than-3g connection, though you can pay extra for "high-speed internet". While we were there, the week of new year's, the reservation-only restaurants were booked so quickly that there was little choice. For a Eurocentric resort it was amazing there is no dance club... Bonus: cute packs of coatis roam around. Fun!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
3
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Raleigh NC
Dec 17, 2010

Blue Bay was gray

The food was very good, and there was access to the specialty restaurants. If you stayed near the beach, the closest pool was loud. In the morning, starting at 8:00AM the maids would have their carts out on the tile floors, and it sounded like they were bowling right outside of your room. Do not expect to sleep in. The water in the ocean was cloudy and had a lot of sea grass

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
4
Dining tip: Not Applicable

Make reservations the day before at the specialty restaurants

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
dhg1
Atlanta, GA, USA
Jan 4, 2012

blue bay riviera maya

Overall great vacation for the money! Good points are the friendly and hard-working staff, the food, the nice pools, and location of hotel. Bad points: Stayed in Tulum building it was very noisy and loud, the bathroom was very run-down, sink did not work well, and it is to be remodeled. Also, the concierges spend everyday trying to sell you something. They are relentless in trying to get you to get back to Blue Bay and buy into their VIP option.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
4
Dining tip: In Hotel

The French restaurant has the best food.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Dfw
Jul 30, 2011

Free Internet not

Free Internet and free parking was my search option which Return Blue Bay. I did not expect to park at my room but did expect free Internet Anywhere not just at the lobby and main dinning room The property beach was not restored since Wilma hit But a few resort down offer good beach The walk to the beach maybe far and long depending on your Room location Mosquitos is an issue since the property is surrounded by swamp mangrove Lemur and Frog could be seen and heard and the occational racoon The wait staff was excellent

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Money-saving tip: In Hotel

Do not request beach view upgrade since you may not be able to see the room offer

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Anonymous
chicago il
Feb 5, 2011

good for a budget traveler

The hotel was fine, nice grounds and decent sized rooms in good repair. The rooms were noisy; you could hear everything happening in the hall and rooms next door (I had an adjoining room, dividing door was closed and it was like they were in the room with me).The pools and oceanfront were very nice, a little crowded but great place to spend time with friends. The buffets and restaurants were fine (enjoyed the steak and Italian restaurants). Nightlife was a little slow for a group of singles but Playa Del Carmen is a quick fifteen-dollar cab ride away.My complaints were that my friends were in rooms near the beech and I was in a room at the back of the resort, it was a good ten-minuet walk. The hotel would not do anything to accommodate me. Also the [...] airport shuttle picked me up four and a half hours before my flight- I was in the airport waiting fro three and a half hours before my flight.Our [...] Representative was difficult to get in touch with, he was not in the resort at the times we were told he would be. When we did get to speak to him he was helpful and recommended a good excursion, cave diving and swimming with sea turtles.Overall this is a good place to go if you are traveling with a group of friends, service and hotel was O.K. I would go back if I got a good deal.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
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