Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
314 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (314)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
314 out of 314
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.9
Value:
4.2

83% would recommend to a friend.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Patti and Ted
Michigan
May 19, 2013

Amazing get away

Husband and I totally enjoyed our stay . The swim up suite was completely worth it. The food was great. The whole resort was very well maintained . Met wonderfully friendly staff and other guests . Everything is no problem. Didn't get a bath robe when I requested one they said those are for resort members only . So if you usually wear one you should bring yours from home

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Shopping tip: In Hotel

Ok playa del Carmen is fun the resort has a shuttle that goes there every couple of hours use it for this destination it's $5 pp each way we paid 20 dollars round trip. Cab is 40. Round trip. Also the gifts at resort store are a good going rate with no bartering and relaxed atmosphere FYI I'd ask for the 10% discount when u spend 50 dollars

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
shashasha travel
mexico
May 12, 2013

great hotel, but the staff not

great location, the room was clean and full confort, the food was enought good but the staff is not friendly and in a bad mood, but in general the hotel is great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
shashasha travel
mexico
May 12, 2013

great location

great hotel whit a good location, nice rooms and very clean but the staff is not friendly, even the hotel was great

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
4
Location:
4
Value:
3
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

5
5.01.0
RVR TRAVELERS
MIAMI, FL
Apr 24, 2013

family vacation

super, fantastic place, foo super, the service is the best

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
villewolf
Orange County,CA
Apr 24, 2013

Great location!

Loved everything about this hotel, that's as good as it gets.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Meg Drew
New Jersey
Apr 9, 2013

In the middle of everything

This hotel is great if you rent a car. You are in the middle of Cancun and Tulum. There are activities to participate in at the main pool if you want to stay at the resort, but we went to explore the area. We wanted to get to ruins and dive at Cancun so the location was perfect. The food was pretty good, but my husband was upset with the fact that at some of the restaurants you needed to wear closed toe shoes if you are a man and long pants in 90 degree weather. He had to wear sneakers with dress pants which looked ridiculous! You also can not walk through the buffet and grab food if you are not dressed which was a little annoying at times since you are out by the pool relaxing and can't grab a quick bite to eat. The hotel was really big and a very long walk from the parking lot to the beach (almost a mile). They do have golf carts to drive you, but you have to wait for them and it wasn't really worth the wait. Luckily, since we were diving most days, we were closer to the parking lot than the beach, which was still a hike with all of our dive gear. My husband was sick from the food or water after the second day, but I was good until the last day of our 10 day vacation. We ate almost the same thing every night, so I guess it is just how sensitive your stomach is, and that will happen anywhere in Mexico. There were cute animals all over the park, so that was really enjoyable to see everyday. There is so much to do in Mexico in that area that the trip was great and well worth it. Overall the hotel was pretty good. There were very few things that were a little disappointing, but that would happen anywhere. I would recommend the hotel for people wanting to explore what Cancun, Riviera Maya, Playa Del Carmen, and South of that has to offer.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short drive from hotel

Many cenotes are very close and very cheap if you have a car and your own snorkle gear. It is well worth renting a car and doing a little research as to where you want to visit.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

5
5.01.0
Lucy and Eddy
Montreal, QC, Canada
Apr 9, 2013

it's fantastic

just come back on monday. it is a great hotel. i went to ocean maya last year(just beside blue bay). i like more blue bay than ocean maya. food is good, room is comfortable, and kids activiy is really fun. I will go back again defnitely.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
mark from buffalo
Buffalo, NY
Apr 3, 2013

Solid 4*

Just got back yesterday. Liked this resort a lot. Food is excellent and of high quality. Room very comfortable and quiet. Only problem is the beach, water is black and too many rocks for comfort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
1
Value:
5
Time-saving tip: Short walk from hotel

lagoon to the left or north of resort, bring snorkeling gear.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
jcbibi
Ontario
Apr 1, 2013

very nice vacation

Good hotel, staff were attentive and prompt in response. Beach has not been the greatest however it was OK. Very good place for a family vacation. Easy access for restaurants booking.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
5
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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

5
5.01.0
Spring Break 604
Vancouver, BC
Mar 31, 2013

Great Spring Break Trip

We stayed at this resort during the last week of March. This resort was the best 4-star I have stayed at in Mexico. It was clean, comfortable, and the food was great! The location was also nice because it was a short trip to Cancun and a short trip to Playa del Carmen. I would recommend this resort to others!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: In Hotel

Make reservations at the MANY a la carte restaurants... the food is delicious!

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