$167 Avg/night
Rate and special offer based on Check-in: Oct 24, 2014 Check-out: Oct 26, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
320 reviews
Great experience! Would definitely go back!

We upgraded our room to the swim up pool room and it couldn't get any better. Room was big, clean... See full review

  • Regi jersey girl
  • Oct 3, 2014
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
A luxury all-inclusive property located on 180-acres of beachfront overlooking the clear, azure waters of Mexico's beautiful Mayan Riviera, BlueBay Grand Esmeralda combines elegant Mayan details with contemporary design and a wide range of services that are certain to please the most discerning traveller.

BlueBay Grand Esmeralda provides a serene environment for vacationers. The resort's accommodations are scattered in 4 of three and four-story buildings and 1 presidential suite designed in clean and modern lines, with whitewashed facades, glass walls, cream colour marble, and thatched Mayan roofs. Interiors exude a sense of relaxed luxury with warm and inviting earth tones, cozy wood details, and casual contemporary furnishings.

BlueBay Grand Esmeralda sits on an exclusive stretch of white sand beach overlooking the partial clear waters of the Caribbean. Guests can unwind on oversized canopy beds on the beach or in the resort's two swimming pools that extend over 30.000 square feet (with a special area reserved for children). Designer chaise lounges are located around the swimming pool perimeter as well as inside the pool along the edge where the water is shallow, for guests to enjoy refreshing relief from the hot Caribbean sun. Fitness conscious guests can keep in shape with aquatic spinning classes offered on spinning bikes placed inside the pool or play swimming pool volleyball. The resort also offers a fully equipped gym with state of the arc trainer cardio and weight training equipment. For parents wanting to enjoy some down time on their vacation, BlueBay Grand Esmeralda offers babysitting service and a supervised children's club with traditional games, video games, special sports activities and a mini-cafeteria. The resort also offers ping pong, a billiard table, a giant chess board by the swimming pool, beauty salon, theatre, and internet access.

The resort currently offers 294 spacious and finely appointed guest rooms and suites, all equipped with satellite television, a well stocked mini-bar, and a private terrace. BlueBay Grand Esmeralda's suites also offer a private Jacuzzi on the terrace or private patio with a swim-up pool on the ground floor and two flat LCD screen with satellite television.

A state-of-the-art spa with 7,200 feet facility offer 8 individual treatment rooms, 4 double treatment rooms, sauna, steam bath, and beauty salon.

Guests at BlueBay Grand Esmeralda can choose from a wide array of sports offered on property or in the surrounding area. Windsurfing, kayaking and sailing are offered right off the property's beach. The resort also has two tennis courts and beach volleyball court. Scuba diving and snorkeling are widely available in the resort's surrounding area.

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

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Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (320)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
320 out of 320
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.3
Room comfort:
4.1
Location:
3.8
Value:
4.2

82% would recommend to a friend.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Dr. Pink
Business
Ft. lauderdale FL
Nov 3, 2009

Be prepared to be disapointed!

The room was filthy and smelled. Room 2 clean but smelled musty. Spoke to manager, very unhelpful said that there was nothing he could do [...] Upsold us on room with Ocean view. Room had little to no view of ocean, had a great view of mangrove. They say they have 5 resturants. Its only 2 per night. And you can't get a reservation. After we were about to leave the manager made reservations for us. Resturants were good but hardly full. Food was good but servers acted like we were bothering them. Great service in buffet. Poor in Dining room. Entertainment was low budget. If you like spanish TV...it was alot like that. The pool and grounds are beautiful just like pictures. Bartenders very friendly. Over all I give it 2 stars out of 5. Or rate it a 6 out of 10 over all.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
1
Hotel staff:
1
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

book ahead of arival.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Polep
Business
Mexico City
Jun 25, 2014

Terrible service

From day one, the service was terriible. The restaurants were full, cups at the bar were dirty. Not one member of the staff tried to help in providing more informstion about services included. You can hear everything from your room, which made it very difficult to rest and sleep. The cleaning lady would knock on your door every morning and make a lot of noise with the cart.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

Playa del carmen offers better meals and services neraby

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
fredstein frank's brother
Business
NY
Jul 7, 2014

happy to now be home

The concept is nice of all inclusive but it did not cut it. On checkin I was told to return the next day to get my second room key for apparently there was a shortage. The shortage was noted at all restaurants where the staff was lovely but stretched to the limit so waiting for water took forever. The shortage was also noted with insufficient room towels. The worst was in my family of 4, 3 had severe diarrhea as well as many friends who traveled with us. Take immodium with you if you visit

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
MMFF
Business
Ohio
Aug 7, 2014

Not good

Room was poor and front desk not helpful. Pool and beach crowded. Walk is 5-10 min to beach from non VIP buildings. Food is good but most areas not air conditioned. Staff in restaurants very nice. Evening shows not great and space is very hot.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
3
Room comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Sightseeing tip: In Hotel

French restaurant is great

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Ale10
Business
NJ
Aug 26, 2014

a couple get away

I just went for 4 nights, the room was fine was clean room service no problem, but the drinks were horrible taste like gasoline the most cheap kind of bottles that you can imagine, food quality was OK but can improve a lot the pool is 4 feet deep and the shore is OK. There Is No Fun At all.....Specially A Night time. I don't recommend this hotel for anybody.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Coco bongo

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Weegee
Business
Santa Fe
Jan 10, 2014

Average resort, pathetic beach, good food

First, the good: the cooking is above par for this level of resort; the buffets are well above average, the restaurants are pretty good, but with the expected limited menu. The pool is gorgeous, the rooms are clean and the service is good. The bad: the beach sucks. The resort is built on a mangrove swamp, with trucked-in sand that currently is mostly washed away with sandbags shoring up the edge. The "swim area" is roped off, knee-to-thigh deep and floored with irregular loose rock. If you swim outside it the salvavidas will blow their whistles till you come back to be chastised. Although they advertise "free internet" you are limited to a single device per room of slower-than-3g connection, though you can pay extra for "high-speed internet". While we were there, the week of new year's, the reservation-only restaurants were booked so quickly that there was little choice. For a Eurocentric resort it was amazing there is no dance club... Bonus: cute packs of coatis roam around. Fun!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
3
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Mrsmulls
Business
Michigan
Feb 20, 2014

Could have been better could have been worse

I rate this hotel average. Had many problems with the room ants and water leaking notified the front desk and nothing was ever done to resolve issues. Food was good in buffets we were pleasantly surprised. Servers were extremely friendly and attentive.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Explor park was amazing extremely fun day!! Gray value for your money and endless adventures through out the day.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Winston22
Business
Texas
Mar 28, 2014

Just OK

Sandy beach was nice but not the nice clear water we were hoping for. Shows were not great. We stopped going after the third night. No nice lobby bar! Although we really enjoyed our suite, my husband cut his foot almost immediately after stepping in our swim up pool on a broken tile. We tried to see the Dr. but she was busy and suggested the staff may have bandages. They were kind but did not have anything that would hold the large cut tightly closed. A kind gentleman on the beach had just the right strong tape for us. We only swam in our swim up pool a few more times after that with our sandals on....:(. The Mosquitos were terrible and the food, although edible, just nothing really great.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
black barbie
Business
cypress, ca
Jul 12, 2011

Good Time

This hotel needs to improve security because i have lost my ipod touch in my room. People need to put your valuable stuff in your safety box. Hard time to reserve restaurant. My build 5 was smelly and have a lot mosquito. Be repair.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Regh
Business
Canada
Nov 4, 2011

second time in the resort

the first time 2008 was the best,it was not the same this time.All inclusive before with internet and room service.Now my package was all inclusive!! but it was not, the charge for internet 60 dollar for 2 weeks or 6 dollar per hr,Room service 120 pesos each time you call.Because is low season snack bar is closed,swiming pool closed 7pm and only one restaurant open or you have to make reservation.The bed sheets look very old and pillows too, We really like the resort ,no the service this time.the best building is #5 Palenque

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Puerto Morelos ,Tulum,

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