Blue Bay Grand Esmeralda - All Inclusive ★★★★

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$276
avg/night
Rate and special offer based on
Check-in: Mar 1, 2016 Check-out: Mar 4, 2016

OK resort but not 4 star !

Would not recommend Tue, Sep 16, 2014
Rooms are small , the resort is very large and spread out. lots of walking ! pools are big and very nice but the beach is worthless ! it cost a lot for ride to resort from the airport ! I will never use for transportation ! Its a 30 minute ride and cost $232, This was thru and I will never use their service again either !! They wont let me use names so this is the best I can do !!

| Ohio, USA Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 2 /5
  • Value: 3 /5

my experience

Would recommend Sat, Sep 6, 2014
very good hotel, a little far from the airport, but not a big deal. the food was very good, and they have a lot to chose from. the peopleat the hotel, very kind, the beach, was kind of narrow, but the pool was very nice. overall I was happy thanks

| naples florida USA Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

good experience

Would recommend Sun, Aug 31, 2014
We had a very good time. The food was excellent. The cleaning staff was really good as the room was always clean and well-maintained. There were many fun activities which always kept us busy. The shows were ok. The only things that could have been improved were the maintenance of the beach and the bar services.

Attractions

The Laguna is a great attraction which is only a five minute walk up the beach. It is worth going up to take pictures and exploring the area.

| Stamford ct Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

good experience

Would recommend Sun, Aug 31, 2014
We had a great time and experience. The dining as well as the room cleaning service were good. The beach and bars could be improved.

Attractions

The laguna is something worth seeing and is only a 5 minute walk down the beach.

| Stamford ct Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Good stay

Would recommend Sat, Aug 23, 2014
I really enjoyed staying at this hotel! We stayed in a garden room which was really close to the beach and the pool. The hotel was just the right size and offered plenty to do inside the hotel. While I enjoyed the hotel, I would say watch out for the mosquitoes and def bring bug spray as I often got bitten in my room, even with the air conditioning and ceiling fan on. Food options at the hotel were wonderful and staff were polite and helpful. Spa was really nice! They have different shows each evening which make for good entertainment. They also have a tour and rental car company in the lobby which can help facilitate additional activities if needed.

Dining

If you are doing an all inclusive package, call in advance to schedule dinner at one of their 5 different restaurants (Mexican, Italian, French, Oriental, and Seafood). This way when you get there the first night, you can have food reservations already set up. The reservations for these places fill up a day in advance. If you don't get a reservation, it is ok as well, you can eat at their general buffet but if you want to eat there, call in advance.

| Atlanta, GA Singles

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

get away

Would recommend Thu, Aug 14, 2014
We arrived and were greeted by very friendly staff. Jorge at the front desk was amazing. There is no a/c in the lobby and some of the restaurants, but our room was very cool. The spa was amazing and Luisa was so gracious as she showed us around. The resort is very large, so this is not a good spot for the elderly or very young. Requires a lot of walking, and waiting on the trams can take up to 20 minutes. the food is great and, Aurelio at the Mexican restaurant is an amazing waiter. All pools were only4 ft deep, so they were all really hot. Good value but not 5 star.

Attractions

Definitely go to the lagoon, just a short walk up the beach. It's beautiful, and the resorts beach is pitiful.

| Philadelphia,PA Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

good fun

Would not recommend Wed, Aug 13, 2014
Okay but after the shower drain and bathroom drain wouldn't drain for two days, you think they would have fixed it or moved us to another room.

Shopping hint

Buy your booze off the resort. All drinks are watered down

| mesa, az Friends

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 3 /5

Not good

Would not recommend Thu, Aug 7, 2014
Room was poor and front desk not helpful. Pool and beach crowded. Walk is 5-10 min to beach from non VIP buildings. Food is good but most areas not air conditioned. Staff in restaurants very nice. Evening shows not great and space is very hot.

Attractions

French restaurant is great

| Ohio Family

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 2 /5

Beautiful Place But...

Would recommend Tue, Aug 5, 2014
Our experience overall was very pleasant. The staff was AMAZING!!! Hands down some of the nicest, most attentive staff I've experienced. The grounds were beautiful and were manicured well. The food was good and so were the pools. There were two drawbacks, though. I came with my boyfriend and the Blue Bay definitely caters more to families. There were no activities on the grounds that catered to people our age ( we're both in our 20s). At times, we were a little bored. But if you just want to get away and relax, this place is PERFECT. The other drawback was the beach. It was murky and there was a TON of sea things (seaweed, sea urchins , rocks, etc) along the shore. Definitely not the picturesque beach I was hoping for. But the pools were nice and plentiful so it wasn't that bad. We stayed in the Emerald Suite with the private pool right off the room and that was amazing. It came with a beautiful breakfast spread delivered by room service, free mini bar and bottles of alcohol (restocked daily), and spa discounts. It was a beautiful room. I'd say it was a great value! PS: DO BRING BUG SPRAY!!!! YOU WILL NEED IT!!!!

| Atlanta, Georgia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 5 /5

Great facilities, staff not great

Would not recommend Fri, Jul 11, 2014
I stayed at this hotel years ago when it had not long opened and so was really excited about going back with my partner. Unfortunately it didn't match up to expectations this time round, it got off to a bad start when we arrived and was checked in by Emmanual who was extremely rude. The rooms were as I remembered, clean and to a good standard, and the pool areas were nice, although the pool itself could of done with a bit of a clean lots of bits and pieces floating in the water, the food options are great and the buffet restaurant has a good selection. The hotel has somewhat tired since the last time I went and I think this lets it down, I didn't expect it to be as pristine as it was when it first opened but I also didn't expect it to look as worn out as it did in places. Unfortunately the gym/spa and sports bar had burnt down the weekend before we arrived which affected our stay as well. Finally we unfortunately got checked out by Emmanual who was rude again, obviously took a disliking to us from the moment we arrived for whatever reason. I think majority of the staff could do with some customer service training, we had a bad experience with guest services as well when we reported our AC unit leaking all over the floor, it took 5 phonecalls to guest services, being hung up on twice and in the end an extremely angry visit to concierge to speak to the manager before it was resolved and the water cleaned up. I think this lets the hotel down somewhat. I have to say that Luiza around the pool area was amazing though and we did have some pleasant staff during our stay.

Nightlife hint

Must spend a night out in Playa Del Carmen, lots going on and a great atmosphere, would recommend Blue Parrot.

| London Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5