$200 Avg/night
Rate and special offer based on Check-in: Aug 14, 2014 Check-out: Aug 17, 2014

Blue Bay Grand Esmeralda - All Inclusive

4 stars
Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710
Hotel Overview
Reviewer score
3.8
out of 5
443 reviews
almost perfect

The personnel is very welcome, exelent food and beautiful pools including the SPA zone the only two... See full review

  • gabopani
  • Jun 3, 2014
family vacation

super, fantastic place, foo super, the service is the best See full review

  • RVR TRAVELERS
  • Apr 24, 2013
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (443)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
443 out of 443
Amenities:
3.9
Room cleanliness:
4.3
Hotel staff:
4.3
Room comfort:
4.2
Location:
3.9
Value:
4.2

84% would recommend to a friend.

Sort by:
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Just Toronto dad
Toronto, Canada
Mar 18, 2014

Great value for the price

Nice hotel with good pools and good food. The staff were very friendly and we didn't care that the activities were minimal. The beach is just fine with white sand but the water is not the crystal blue of other resorts. Been to many resorts and for the money, this one ranks high. Our teenagers met many people and love it.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
5
Nightlife tip: Short drive from hotel

Take the time to drive into Playa del Carmen. Its worthy of at least one visit - especially in the evening.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Erin and George
Manchester, NH
Mar 6, 2014

fantastic getaway!

Only complain is that there should be an adults only pool and the drinks were very weak.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
3
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Sunny Mexico
Green Bay, WI
Mar 2, 2014

Fantastic getaway vacation

I would recommend Blue Bay Grand Esmeralda as a great value. The resort was clean and the staff was friendly, curtious and helpful. The food was excellent in the buffet and specialty restaurants. The pools were clean and the water was warm

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: In Hotel

The specialty restaurants have great food

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Mrsmulls
Michigan
Feb 20, 2014

Could have been better could have been worse

I rate this hotel average. Had many problems with the room ants and water leaking notified the front desk and nothing was ever done to resolve issues. Food was good in buffets we were pleasantly surprised. Servers were extremely friendly and attentive.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Sightseeing tip: Short drive from hotel

Explor park was amazing extremely fun day!! Gray value for your money and endless adventures through out the day.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Vlad from Michigan
Michigan
Jan 10, 2014

Serious health issue

Everything would be great with this place if they would not consider to use their mosquito repellent chemicals one day without warning their guests. The compound is notorious for having a strong odor, an oily feel — and an ability to melt plastic! The pipe was under our porch (it was the first floor corner room) so it went straight into the room and looked and smell like after fire at the gas station! We were not able to open the door because it was first floor room and the smoke was still coming from under the foundation. We called several times to the guest service but all we got was that they sprayed our room (again!) with other chemicals to eliminate an odor. The weather wasn't great - rainy and cold - so we just spent our last two days (!) in the lobby or in the restaurant and slept with the outside door open (as we were recommended...) My wife cried - because we felt helpless and because the odor was so strong that tears were coming anyways...

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
2
Dining tip: In Hotel

French restaurant

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Weegee
Santa Fe
Jan 10, 2014

Average resort, pathetic beach, good food

First, the good: the cooking is above par for this level of resort; the buffets are well above average, the restaurants are pretty good, but with the expected limited menu. The pool is gorgeous, the rooms are clean and the service is good. The bad: the beach sucks. The resort is built on a mangrove swamp, with trucked-in sand that currently is mostly washed away with sandbags shoring up the edge. The "swim area" is roped off, knee-to-thigh deep and floored with irregular loose rock. If you swim outside it the salvavidas will blow their whistles till you come back to be chastised. Although they advertise "free internet" you are limited to a single device per room of slower-than-3g connection, though you can pay extra for "high-speed internet". While we were there, the week of new year's, the reservation-only restaurants were booked so quickly that there was little choice. For a Eurocentric resort it was amazing there is no dance club... Bonus: cute packs of coatis roam around. Fun!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
2
Value:
3
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Lara B
Atlanta,GA
Oct 24, 2013

good vacation

Very good buildings and very clean rooms.Food is good . Perfect for family vacation .Only not a lot of entertainment

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Jill K
Lansing, Michigan
Sep 16, 2013

Very Nice Place for Short Stay

Very Safe/Gated, Beautiful and Clean, Great Food, Great Service Overall BUT..... The rooms are very hot and humid making it a little diff to sleep. We adjusted our fan to the highest setting and it was still hot in the room and they would not help us to change it and acted a little annoyed at us for asking. If it is not nice enough to lay by the beach or pool then there is Not much to do at all. There is a nightly stage show in the bar area (some were good/some mediocre) other than that there is 1 ping pong, 1 air hockey, and 1 pool table for a resort w over 900 rooms. We were therefor a week during a somewhat rainy season so it was a really good thing we scheduled 2 excursions. However, if you don't schedule your excursions through Blue Bay (like we didn't) then they will not shuttle you down to the main gate to meet your ride and they will not let your tour bus come inside the gated area to pick you up. It was about a mile or so to walk from the main gate to the front door of the resort so we paid a taxi to take us down there and back each time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
5
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

4
5.01.0
Sergio super dad
Miami, Florida
Sep 4, 2013

Great place to relax and have a great vacation

It is an extraordinary hotel. The staff is very friendly, food is great even at the buffets. The pool is awesome. The only thing not so great is the beach at this hotel. The sea water color is not blue or green as it is in Cancun and playa del Carmen. It is very close to 3 rivers which produce this effect on the water, even though the water of the rivers is crystalline.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short walk from hotel

Reserve a day in advance for the fancy restaurants at the hotel. They have great food.

Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

3
5.01.0
Carvel
Danville, Pa.
Aug 12, 2013

This resort is fine for families

Service other than check-in was very good for the most part. The beach is not the best, nor the swimming area in the sea. The beach area is the area where we spend the most time, and this area was disappointing. Water is murky, not real clear. Pool area is nice. Food was surprisingly good for the cost of the resort. Grounds and buildings were well cared for. Area for entertainment was hot and smoky.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
2
Value:
3
Dining tip: Long walk from hotel

This is a large resort with some shuttle service to get you around, but it's often not running frequently enough to take advantage of it when going to the restaurants or pool or beach areas.

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