Blue Bay Grand Esmeralda - All Inclusive ★★★★

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$276
avg/night
Rate and special offer based on
Check-in: Mar 1, 2016 Check-out: Mar 4, 2016

Fun in the sun

Would recommend Fri, Feb 11, 2011
This was our 7th trip to Cancun and we thought it was the best as far as dining and 2nd best for entertainment. Our room was very nice, beds were just right and bathroom was great! (2 sinks) Everything was very clean. It was kinda a pain to get the restaurant reservations, but it is definitely better than standing in line, which we have done at different resorts. The beach was not great but that did not bother us, the pools were great and we went for sun and nice weather.

| PA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

good for a budget traveler

Would recommend Sat, Feb 5, 2011
The hotel was fine, nice grounds and decent sized rooms in good repair. The rooms were noisy; you could hear everything happening in the hall and rooms next door (I had an adjoining room, dividing door was closed and it was like they were in the room with me).The pools and oceanfront were very nice, a little crowded but great place to spend time with friends. The buffets and restaurants were fine (enjoyed the steak and Italian restaurants). Nightlife was a little slow for a group of singles but Playa Del Carmen is a quick fifteen-dollar cab ride away.My complaints were that my friends were in rooms near the beech and I was in a room at the back of the resort, it was a good ten-minuet walk. The hotel would not do anything to accommodate me. Also the [...] airport shuttle picked me up four and a half hours before my flight- I was in the airport waiting fro three and a half hours before my flight.Our [...] Representative was difficult to get in touch with, he was not in the resort at the times we were told he would be. When we did get to speak to him he was helpful and recommended a good excursion, cave diving and swimming with sea turtles.Overall this is a good place to go if you are traveling with a group of friends, service and hotel was O.K. I would go back if I got a good deal.

| chicago il Friends

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 4 /5

not much !!!!

Would not recommend Wed, Jan 26, 2011
this place is a joke !!! they wouldnt even give us a straw. they also wanted to charge us 12.00 for roomservice. never again.!!!!!!!

| hazard ky Couples

2 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 1 /5

Incedible

Would recommend Sat, Jan 22, 2011
Incredible service, excelent food, good drink selection.

| Miami, fl Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Once in a Lifetime Trip to Riviera Maya

Would recommend Thu, Jan 20, 2011
Before I tell you about my hotel, I would like to let you know what I had to deal with at the airport. Not only was it raining when we arrived in the Cancun airport, but we were scammed by a time share representative. We had been forwarned about the time share people, but this individual appeared to be our shuttle contact. He was dressed in the same attire as what the workers in the hotel wore, khaki pants and white shirt, and he appeared to be the individual we needed to talk to about our shuttle to our hotel. Asked to see our vouchers, etc. Truly posed as someone he was not. To make a long story, short he wound up scamming us out of $50 each. When we realized from our real shuttle driver what happened we found the individual again, and threatened to call the police on him, so he did give our money back--something we learned later was a rare event!When arriving at the Blue Bay Grand Esmeraldo and going to my hotel room, I was extremely disappointed to see nothing but trees overlooking my balcony. The only reason I booked this hotel in the first place was because they promised an ocean view deluxe room. That was my main priority--an ocean view from balcony. I had to fight with them and had to stay the first night in the room they gave me, but they said I could have a suite the next day with a view of the ocean. When I went to get the key the next day for the suite, I had to deal with a run around again. I did not get the suite, but I did get a very nice room that had a beautiful view of the pool and a side view of the ocean. Because it was a corner room, it was a beautiful view. But what a hassle. I didn't want to do that on my vacation. I proabably will not return to Mexico on my next trip because I constantly had the feeling I would be scammed by the Mexican people after my experiences.

Dining

The all inclusive was absolutely terrific. Food was delicious and so were the drinks.

| pittsburgh, pa Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Good Vacation

Would recommend Wed, Jan 5, 2011
Nice resort, good food, resort was spread out and kinda hidden had to do a bit of walking.

Time saver

resort was spread out

| Ghent, MN Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

beach to far away

Would not recommend Mon, Jan 3, 2011
hotel was nice,good food but the beach is to far away from the garden view building.

| texas Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great for party

Would recommend Sun, Jan 2, 2011
The hotel and the rooms are nice. There's a gigantic pool. The beach however was disappointing compared to the beautiful beaches in this area. The hotel staff is always smiling and the service is great. The food was OK. The major downside was that it got very noisy at night because of drunk people (you're in a all inclusive after all) making a fuss in the hallways for hours, and there was no staff member at night in the buildings to quiet them. We woke up very early almost everyday to go and visit Mayan ruins, so at the end we didn't get much sleep.

Shopping hint

In Playa del Carmen, on the 5 avenue, you'll find a very nice mexican folkart shop, "Caracol". Very good quality and authentic products (textiles, wood objects...) compared to all the other shops on this avenue that sell low quality, supposedly "handmade", souvenirs to tourists.

| San Francisco, CA Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 3 /5

Worst Resort Service in Mexico

Would not recommend Sun, Jan 2, 2011
The facilities here are nice enough, and the food is passable. I would have been happy with this except for the horribly bad service. We were told it was policy we could only have ONE key car per room, so my wife an I could never go out separately the entire week. I even offered to pay for one, but they refused. One day we booked a scuba diving trip with a great shop in Playa del Carmen, but when they arrived at the hotel they were not allowed to enter the gate, despite us verifying who they were. Instead the hotel manager made us TAKE A TAXI FROM THE LOBBY TO THE FRONT GATE to transport our gear - a 45 second ride that cost $5! The hotel claimed liability issues, but the dive shop confirmed that no other resort does this. It was clearly a 'screw you' tax on us for booking ahead of time with someone we know rather than through their aggressive on-site agencies. We generally tip all staff while on vacation - when we asked the front desk for change so we could tip waiters, bellboys, housekeeping, etc... the front desk literally said "No. Do you think we're a bank? We're not a bank." We wanted change in order to give their employees more money, and they refused! One day they gave us white pool towels that looked similar to the room towels. When the housekeepers mistakenly took them, rather than apologize they treated us like criminals and made us waste over 30 minutes to hunt down the maid and confirm that she had them and we were not thieves (this great way to get return customers - accuse a group of 8 doctors and lawyers spending thousands of dollar of stealing a $2 towel and wasting part of their vacation!) And forget the "free" water activities - the two catamarans are broken down and barely safe to sail. I am an experienced sailor, sailed the catamaran one morning, then and wanted to take my brother in law out on one of the boats. They said he had to pass a catamaran sailing proficiency test or of course he could buy some lessons... even though he was just going to be a PASSENGER. Also, I left a new $100 scuba mask at the shop for less than 5 minutes and it promptly disappeared. These are just a few of the examples of terrible service that accumulated to ruin the vacation for the whole family.

Money saver

Bring everything you could possibly need, and do not count on the hotel for anything.

| New York, NY Family

1 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 2 /5
  • Value: 1 /5

Great deal for price

Would recommend Wed, Dec 29, 2010
Great weekend, very good food and excelent all inclusive beverages. Recommend highly this Resort.

Dining

Don Isis, mexican restaurant in the Resort is great

| San Juan, PR Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5