Blue Bay Grand Esmeralda - All Inclusive

The resort is nothing special. Beware that the location is in Playa Del Carmen and not in Cancun like the website says it is. The food is ok, the pool is nice, but the beach is terrible.

this place is a joke !!! they wouldnt even give us a straw. they also wanted to charge us 12.00 for roomservice. never again.!!!!!!!

We stayed at the resort for 10 days. In addition to the buffet, there are six restaurants that are a part of the all-inclusive (Steakhouse, Seafood, Italian, French, Oriental, and Mexican). Although the food at the buffet was ok, the food and service at the other restaurants were exceptional. Unfortunately, the problem in eating at the restaurants was the fact that you have to make reservations a day in advance and the number of people they serve are very limited. Food service and the food were the only good things about this resort.As for Hotel and Guest Services, we got locked out of our room on three separate occasions (faulty doorlock). Each time we waited an average of one hour for maintainance/security. They offered no compenstion for the time we wasted and only offered to change our room after I demanded it. [...].The rooms were very plain and only fairly clean. The mini bar was an absolute joke and the extras (internet and spa packages) are ridicules. I spoke to many other guest during my stay and they all complained about the level of service. As I said before, NEVER AGAIN!!!

We had a decent experience here although it would have been helpful to know long pants are required for most resteraunts except the buffets. Rooms were good but the ocean view was from a long ways away and we had all booked king beds and ended up with double beds in each room. The staff is very nice, the food is average buffet and the beach was horrible with everything covered in seaweed for most of the day until it was cleaned up usually around 4pm when the sun was going down. The water was warm but very rocky and again alot of seaweed. If your looking for a great experience this is not the spot to go. All restaraunts require reservations and the earliest we could get in was 9:30pm every night we tried to book

This resort was very disappointing. The beach was very small, the ocean was filled with kelp and you could not swim in the ocean. The hotel rooms were run down and the place in general was poorly taken care of. We changed hotels and refused to stay even a night at this resort. There are so many beautiful hotels in this area but this is not one of them.

Arrival: Had to wait 20 minutes until our luggage was delivered to the room. We did not want to wait so we walked. We were not offered a ride, etc. Room: Good, expect for the bathroom-Shower had mold, cracked tile. Mirror- was worn from all the moisture. Pool: Probably the best part apart from the sports bar Beach: Looks bad with the sand bags. Walked along the beach it was all the same at other hotels

never come back again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Nice, but could be better....

[...]. There wasn't any kind of welcome drink or smile. We were talked into the "90 min." sales pitch by our building Concierge for becoming "Club Members" it took 6 hours of telling them NO only to be called fools for not signing. A wasted second day.The third day, the building ran out of water for 30 min. and electricity for 10min. The last day the electrical key had us locked out for 30 min. The restaurant food was good, not great. The Mexican restaurant was the best more than you can eat portions and flavorful; the "sexy Coffee" was entertaining and yummy! The Seafood and Steak restaurants were good but nothing outstanding there. The Italian, were very small portions even for a small appetite. The place was clean, very clean. The beach was narrow, and is sand bagged until the beach restoration is finished. Security was handled well when individuals didn't know when to stop drinking. There is a 1/4+ walking distance from the Lobby and buildings 7&8, and 3 of the 5 specialty restaurants to the beach, large pool area and the other 2 specialty restaurants. There are electrical carts to transport you run during the evening hours but keep alert so you don't get hit! Except for the check-in clerk, the others were friendly enough.Heads up, they don't change your coffee cups, they're washed in the room. We had the same cracked cup all week. And twice we received water bottles in the mini bar that had been opened.

Would not stay again as you could stay down the beach at a better resort for the same price. Be careful of the time share people as they act like your concierge but are really just there to sell and once you tell them no good luck getting any help.We booked through [...] and check-in was a fight to get the Ocean View we had paid for up-front--kept pushing the upgrade swim up suite. We like to travel light and saw on [...] that they provided bath robs (simple request right) the answer we got was not with your package--What package was that? I paid for all inclusive with an upgrade to ocean view.We speak Spanish and learned from the workers that they prefer to work at other resorts because the tips are better so the resort has high turnover.On the plus side the Buffet was not bad and the Mexican and French restaurants were really good.We have been to Riviera Maya numerous times and love the area but would not recommend this resort.