Blue Bay Grand Esmeralda - All Inclusive

4 stars
View map of Carretera Federal Chetumal - Puerto Juarez Km. 300, Riviera Maya, 77710

Hotel Overview

3.8/5

Overall score

82%

Would recommend

Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.1
Location:
3.8
Value:
4.2
The Blue Bay Group's Mayan Riviera resort, the Blue Bay Grand Esmeralda, places guests in a Mexican-Caribbean paradise, framed by Mayan-style thatched roofs with decorative wood carvings accenting the rooms. Amazingly blue water flows up to meet rugged inlets and white sand beaches directly in front of the Blue Bay Grand, where guests can enjoy the equally clear water of the oceanfront pool, or opt for more intense activities like horse-riding, archery or kayaking. Grownups can dine in peace on traditional Mexican pozole at Don Isi restaurant, while little ones have their video-gaming and playground needs met at the Kids Club.
Key facts
  • 986 guestrooms
  • 5 restaurants: Festival Restaurant, L'Atelier, Don Isi, Di Rossi, Jaal-Haa
  • Lounge bar
  • Pool
  • Fitness center
  • Spa
  • Free Wi-Fi 
  • Conference and event facilities: up to 650 people
Neighborhood
The all-inclusive Blue Bay Grand Esmeralda is located eight miles north of the town of Playa del Carmen on the Riviera Maya coast of Mexico. Drive a few minutes north of the resort to Tres Rios Ecopark to witness, firsthand, lush mangroves, sink-hole caves and untouched coastline characteristic of the Riviera Maya. When the sun sets, visitors can head down to Playa del Carmen to sample the Latino-infused sounds of hotspots like Mambo Cafe.
Hints and tips
If you have a day to spare, take a trip out to one of the Riviera's islands, such as Cozumel, off the coast of Playa del Carmen.

One of the best snorkeling destinations in the Caribbean, this island is also home to the ancient Mayan ruins of San Gervasio, and the colonial architecture of the island's capital, San Miguel.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Blue Bay Grand Esmeralda - All Inclusive Rooms

Emerald Deluxe Swim up Suite
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Super Saver Category
1 king bed or 2 double beds. 32 square meters (344 square feet). Furnished balcony or terrace. LCD TV with U.S. channels and pay movies. Wireless Internet access (surcharge). Direct-dial phone with voice mail. Bathrobes, hair dryer, and makeup/shaving mirror. Ceiling fan and air conditioning. Coffee/tea maker. Safe.
Emerald Deluxe Jacuzzi Suite Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Emerald Deluxe Jacuzzi Suite Ocean View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Complimentary bottled water. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.
Superior Deluxe Garden View
1 king bed or 2 double beds. Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control. Private and personalizad check in, personalizad welcome letter from the General Manager, fruit plate upon arrival, fresh Beach towels in the room upon arrival, daily stocked mini bar and 5% discount on all Spa treatments only (not products and no combinable).
Superior Deluxe Partial Ocean View
1 king bed or 2 double beds. 32 square meters (344 square feet). Balcony. Patio. In-room safe. LCD television. Cable/satellite television channels. Pay movies. Direct-dial phone. Voice mail. Clock radio. Coffee/tea maker. Makeup/shaving mirror. Bathrobes. Hair dryer. Complimentary toiletries. Iron/ironing board. Blackout drapes/curtains. Turndown service. Air conditioning. Ceiling fan. Climate control.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.7003 -87.0132
Area served
BlueBay Grand Esmeralda is located on the Mayan Riviera, close to the town of Playa del Carmen.
Nearby airports
45-minute drive south of Cancun International Airport (CUN).
Area description
Blue Bay Grand Esmeralda, is a hotel in Playa del Carmen, just 10 minutes by car to Playa del Carmen city and 50 minutes from Cancun downtown. The Resort is on the Yucatan Peninsula, close to some of Mexico's most important archaeological sites, allows guests the opportunity to explore the ruins at Chichen Itza, Tulum, Akumal, and Cob. Xcaret. Day trips and diving excursions to the nearby island of Cozumel can also be arranged.

Dining

Festival Restaurant
Offers nightly themed buffet dinners.
L'Atelier
Is an haute dining restaurant featuring French and Mediterranean cuisine with live cooking demonstrations in an open kitchen (dinner only).
Don Isi
Specializes in traditional Mexican cuisine (dinner only).
Di Rossi
Features creative Italian specialties (dinner only)
Jaal-Ha
Offers an extensive buffet with a sampling of international culinary options (breakfast and lunch).
Lounge Bar
Offers a pleasant setting to enjoy fine cocktails.

Meeting facilities

Meeting Info
A brand new 2000 feet convention center is under construction and scheduled to open in December 2007. The new facility will be able to accommodate up to 700 guests in a flexible space that can be subdivided into up to three different rooms. In addition, a modern auditorium whit more than 2.700 feet will accommodate up to 1.000 guests.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (330)

Ratings and reviews for Blue Bay Grand Esmeralda - All Inclusive

Overall score

3.8 / 5
5.01.0
330 out of 330
Amenities:
3.8
Cleanliness:
4.2
Hotel staff:
4.3
Comfort:
4.1
Location:
3.8
Value:
4.2

82% would recommend to a friend.

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

1
5.01.0
Erica O.
Business
Columbus
Jan 5, 2015

Terrible hotel

The service was terrible, the food was not good and the entertainment is a joke. The only thing that was good was the pool. Everything is very far, they don't have enough waitresses, they do a lot of noise with carts that they push to clean the rooms, you never can take a nap. Before going to the hotel I read the bad reviews and though that it could not be so bad, but it is. Just don't go. The beach is terrible and I never had the courage to leave my kid on the kids club. Worst experience in hotel in my whole life.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
2
Value:
1
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Vlad from Michigan
Business
Michigan
Jan 10, 2014

Serious health issue

Everything would be great with this place if they would not consider to use their mosquito repellent chemicals one day without warning their guests. The compound is notorious for having a strong odor, an oily feel — and an ability to melt plastic! The pipe was under our porch (it was the first floor corner room) so it went straight into the room and looked and smell like after fire at the gas station! We were not able to open the door because it was first floor room and the smoke was still coming from under the foundation. We called several times to the guest service but all we got was that they sprayed our room (again!) with other chemicals to eliminate an odor. The weather wasn't great - rainy and cold - so we just spent our last two days (!) in the lobby or in the restaurant and slept with the outside door open (as we were recommended...) My wife cried - because we felt helpless and because the odor was so strong that tears were coming anyways...

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

French restaurant

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Jarry.S
Business
Michigan
May 1, 2014

There should be a lot improved

Rooms on the first floor had ants and spiders. The employees were very polite and handworker , except the front desk that was the worst unit. Receptionists had no more right to solve problems that tourists have. For everything they need to ask someone else in a room adjacent to the reception. They only give absurd answers like their job was to lie customer. The food was very good, and all the restaurants were clean. I think the rooms need update. Only restaurants are for 4 stars. The rest of the service is for 2 star. The location is good but just for people that need to use poll. This is not for people that going to use ocean

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
2
Value:
3
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
volleyball
Business
Montana, USA
Feb 20, 2012

Bluebay 2012

We had a decent experience here although it would have been helpful to know long pants are required for most resteraunts except the buffets. Rooms were good but the ocean view was from a long ways away and we had all booked king beds and ended up with double beds in each room. The staff is very nice, the food is average buffet and the beach was horrible with everything covered in seaweed for most of the day until it was cleaned up usually around 4pm when the sun was going down. The water was warm but very rocky and again alot of seaweed. If your looking for a great experience this is not the spot to go. All restaraunts require reservations and the earliest we could get in was 9:30pm every night we tried to book

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
CassieOne
Business
Playa del Carmen, Quintana Roo, Mexico
Mar 30, 2012

Would not recommend

This resort was very disappointing. The beach was very small, the ocean was filled with kelp and you could not swim in the ocean. The hotel rooms were run down and the place in general was poorly taken care of. We changed hotels and refused to stay even a night at this resort. There are so many beautiful hotels in this area but this is not one of them.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
ONeill
Business
Wash DC
Nov 26, 2012

Great Value

Arrival: Had to wait 20 minutes until our luggage was delivered to the room. We did not want to wait so we walked. We were not offered a ride, etc. Room: Good, expect for the bathroom-Shower had mold, cracked tile. Mirror- was worn from all the moisture. Pool: Probably the best part apart from the sports bar Beach: Looks bad with the sand bags. Walked along the beach it was all the same at other hotels

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
4
Location:
2
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Viturally everyone from the time you arrive to the airport has their hand out and wants a tip. "Amigo, Amiga"..they gently lead you to where they want. Don't fall for it keep your money only a few deserve a tip

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
WesCh
Business
NewJersey
Feb 10, 2013

Not for family

never come back again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
Brooklyn, NY
Jan 5, 2010

Blue Bay Grand Esmeralda

The hotel accomodations were terrible. They don't clean your room until 4 5 pm. They don't allow you more than 1 towel for the beach. And most of all the food is terrible.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
2
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
hazard ky
Jan 26, 2011

not much !!!!

this place is a joke !!! they wouldnt even give us a straw. they also wanted to charge us 12.00 for roomservice. never again.!!!!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of Blue Bay Grand Esmeralda - All Inclusive

Reviewer score

2
5.01.0
Anonymous
Business
Diamond Bar
Jul 12, 2011

Great Food, Horrible Service

We stayed at the resort for 10 days. In addition to the buffet, there are six restaurants that are a part of the all-inclusive (Steakhouse, Seafood, Italian, French, Oriental, and Mexican). Although the food at the buffet was ok, the food and service at the other restaurants were exceptional. Unfortunately, the problem in eating at the restaurants was the fact that you have to make reservations a day in advance and the number of people they serve are very limited. Food service and the food were the only good things about this resort.As for Hotel and Guest Services, we got locked out of our room on three separate occasions (faulty doorlock). Each time we waited an average of one hour for maintainance/security. They offered no compenstion for the time we wasted and only offered to change our room after I demanded it. [...].The rooms were very plain and only fairly clean. The mini bar was an absolute joke and the extras (internet and spa packages) are ridicules. I spoke to many other guest during my stay and they all complained about the level of service. As I said before, NEVER AGAIN!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
3
Comfort:
2
Location:
3
Value:
3
Trip purpose:

Business

Dining tip: Not Applicable

Plan ahead.

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