Blue Bay Grand Esmeralda - All Inclusive ★★★★

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$283
avg/night
Rate and special offer based on
Check-in: Feb 27, 2016 Check-out: Feb 29, 2016

OK

Would not recommend Sun, Nov 13, 2011
OK hotel, but no more. Clean, food alright, although you should try to always eat in the restaurants, which are better than the buffet.

Time saver

Forget about O-rbitz G-rey L-ine airport shuttle, they pick you up almost 5h before your flight. We ended up waiting almost 4h for our flight at the airport. Take a taxi, it's only a couple of buck more (and lot less if you are more than 1 in your party)

| Gatineau, Quebec, Canada Singles

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Not a 5* more like a 3*

Would not recommend Tue, Nov 8, 2011
Lets start by saying and letting people know that this had not been the first time to travel, we have been 4 times to Dominican Republic, and 4 times to Mexico, staying at all-inclusive resorts. This resort is not a 5 star resort by any means; it is more like a 3 star. Check in: we had to wait about 1 hour for our rooms to get done, in the mean time we went to the buffet. There were 5 of us traveling with 2 rooms. Rooms: They were going to put us in building 1 but I asked to be moved to building 5 since I heard it was close to the beach and pool and that means less mosquitos (from other reviews we read). They have moved us but our rooms were not close at all. Our room was 5436 with double beds and somewhat had a view of the ocean/pool which we did not ask for. My parents were in room 5405 which they had a king bed and view of the swamp/garden. Rooms were always cleaned/super cleaned and no complains about the rooms. Restaurants/Buffet: We only ate at the Italian, and it was ok, good food but small quantity. Buffet, there is only one opened even if there are 2 buffets at the resort. They had ok food, we were there for 10days so we got tired of the same food, and not too many to choose from. My son 4 years old had a hard time with food, all he ate was eggs, pasta and soups, very limited for kids. You can still find something to eat if you aren't a picky eater. Pools: Water was always cold and that’s probably because out of 10 days, 7 days we had rain. Always clean and had plenty of chairs, but that’s because there weren't many people at the resort. We traveled Oct.25th through Nov.3rd and that’s when hurricane Rina decided to form. Our vacation was ruined by all the rain but that’s not up to us. Also it would have been nice if the resort has a Jacuzzi, many other resorts have them but this one doesn't. Bars: Only 2 bars for the entire resort, swing bar and sports bar. NOOOO swim up bar, which was very disappointing, what resort does not have a swim up bar, really. Resort: Resort in general was very well kept, clean and don't have anything to complain about the resort itself. Staff: No complain, they are nice hard working people that deserve to get tips even if it is an all-inclusive resort. They don't get paid much and they work very hard so tip them. Ocean: Very, very, very disappointing. Sand bags put everywhere, not because of the hurricane, they have these sand bags year round and it ruins the aspect of the beach. Water very murky and lots of rocks, again not a fault of the hurricane that’s just the way it is. This is where this resort gets only a 3 star instead of 5 because of the beach. All in all it was an ok vacation, we got away from Michigan but we could have had a lot better even for the money that we have paid. I would not recommend this resort, find something better.

| Michigan Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 3 /5

second time in the resort

Would recommend Fri, Nov 4, 2011
the first time 2008 was the best,it was not the same this time.All inclusive before with internet and room service.Now my package was all inclusive!! but it was not, the charge for internet 60 dollar for 2 weeks or 6 dollar per hr,Room service 120 pesos each time you call.Because is low season snack bar is closed,swiming pool closed 7pm and only one restaurant open or you have to make reservation.The bed sheets look very old and pillows too, We really like the resort ,no the service this time.the best building is #5 Palenque

Attractions

Puerto Morelos ,Tulum,

| Canada Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 3 /5

Excellent Resort

Would recommend Sat, Oct 29, 2011
Hurricane Rina arrived while we were at the resort. We didn't have to move to another location b/c the resort was safe enough. The resort management kept everybody well informed.

| Miami,FL Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

ONE YEAR ANNIVERSERY

Would recommend Fri, Sep 23, 2011
If you are looking for entertainment, this is the place to go. They have activities from early morning to late at night. The food is delicious and the pool area is very comforable. One negative thing is that they have tile in the halls which magnifies any nose outside of room and makes it difficult to sleep in especially if you're a lite sleeper.

Nightlife hint

Don't miss out on the shows!

| Portland, Oregon Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

Best Vacation I've ever had!

Would recommend Thu, Sep 22, 2011
The BBGE was amazing. My wife and I went for our 5th year wedding anniv. and we could not have had a better experience. We stayed in a swim-up suite, and the room was spacious (two bathrooms, flat screen TVs, and king size bed). Our private pool outside the suite was 4 feet deep and a great way to relax. The food was amazing, except for the oriental restaurant which wasn't great. The staff did not stop working and were very helpful. The only downside to this resort is for anyone who goes on vacation purely for the ocean itself. I like to walk by the ocean occasionally but would rather be by the pool and the bar. The ocean at BBGE is only a small area and it is filled with seaweed. This probably was because of the location of the hotel and not because of the quality of the hotel. I didn't really care about this, but if you are a fan of going into the ocean everyday, that would be the only reason not to try the BBGE. We went snorkeling through "Aquatic Expeditions by Emilio". If you want to see Mexico outside of the resort, I would recommend this excursion. We ate at a local restaurant, and Emilio was the most insightful tour guide we have ever had. I would highly recommend this excursion and resort and look forward to returning in the future.

| Greenville, SC Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

BEST RESORT IN MEXICO

Would recommend Fri, Sep 16, 2011
Please don't listen to the bad reviews. Go and see for yourself.

| Parking, ATL (ATL), 6000 N Terminal Pkwy, Atlanta, GA 30320, USA Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Place to Relax

Would recommend Tue, Aug 9, 2011
Very friendly and nice staff. The food was great and delicious.

| Parker, CO Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Free Internet not

Would recommend Sat, Jul 30, 2011
Free Internet and free parking was my search option which Return Blue Bay. I did not expect to park at my room but did expect free Internet Anywhere not just at the lobby and main dinning room The property beach was not restored since Wilma hit But a few resort down offer good beach The walk to the beach maybe far and long depending on your Room location Mosquitos is an issue since the property is surrounded by swamp mangrove Lemur and Frog could be seen and heard and the occational racoon The wait staff was excellent

Money saver

Do not request beach view upgrade since you may not be able to see the room offer

| Dfw Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 3 /5

Thieves In Hotel

Would not recommend Tue, Jul 26, 2011
We were staying at the Blue Bay Grand Esmeralda Hotel in Cancun for a relative's wedding. One of the guests (staying at Bldg 8) discovered someone entered their hotel room while she was at the event and stole her wedding ring and other jewelry from her purse (they took their time digging through her stuff). Although she was immediately blamed by hotel staff that it was her own fault, because she didn't put her valuables in the hotel safe, she still wanted to advise the hotel security of the thief. The hotel staff was not helpful, but immediately put blame on her regardless that someone was able to enter her room. On my last night at the hotel, at 2 am while I was in the shower, someone entered our room (we were in Bldg 5) and stole my roommate's small bag containing her passport, identification, credit cards and money from our hotel room safe. Beware, make sure you're with someone at all times and double bolt the doors. Someone was able to have access to a master key card and able to enter our room. The thieves were bold enough to enter the room regardless if the guest were in the room or not. They're going into your rooms while you're sound asleep. The front desk told us later that missing bag was discovered by a cleaning woman two floors above us, everything was in there except the money. I'm pretty sure we are not the only one to report things missing from this hotel room other than the wedding guests and us. This hotel is lacking in security and it's your fault if your things are stolen. The security staff and front desk will not help you, because their employees are the thieves. They will give you the run around so that you're frustrated and give up. The hotel staffs are the only ones with the master key card, besides the cleaning person. These thieves are hoping you're asleep while they sneak into your room (while your safe is opened when you're in the room) and steal your valuables. Read other blogs (travelpost,google other website) about this hotel, you will notice others have complained about stolen properties and best part is... their security staff are the thieves. Be very careful of your valuables. I would not recommend this hotel, you could be the next victim.

| Los Angeles, CA Friends

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 1 /5