Barcelo Riviera Maya All Inclusive Complex

We were there on spring break and the only complaint I have is I wish there were more pool activities. A good pool entertainment staff would have made this trip excellent and slowed down some of the drinking.

love the place. have been back several times and looking forward to returning again

There are actually 5 "hotels" to choose from in this resort. We chose the Caribe for the price, but when I go again, I will stay at the Tropical. The rooms at the Caribe were bare minimum rooms and not cleaned daily. We hung out at the Tropical pool and resturant most days. That is where the action is!

I read several reviews of this hotel and decided to visit it. One important note that this site doesn't clear is that this Barcelo Riviera complex contains 5 different hotels, 2 are lower end ( Beach and Caribe) 2 higher end ( Tropical and Colonial) and the premium one called Palace, The layout is divided in the first 2 in one small bay, and the last 3 in the greater bay. We arrived to the Colonial and was a wonderful experience, prepare to bring some dollars for tipping that is common and all the staff will do an incredible job to make you feel comfortable. As we stayed 4 days, we got 2 access to the premium restaurants, I suggest reserving for this service the day you arrive and I recommend the Japanese restaurant and the seafood one.

Wonderful location! Only down side was the room-bed was very hard and room had an odor to it, Other than this it was perfect! Would go back again!!!!!!

Best restaurant is the sea food , I wont recommend the steak house ,buffet is very good and depending who you get for the fresh juice they are amazing , no service in the beach area but overall it is a very nice resort very clean the shows at night are very nice , I will come back to Barcelo Maya Tropical \ Oh wake up early and before anything reserve a chair by the beach

Have stayed at this resort several times over the years and we are never disappointed. The resort continues to be well maintained, staff very friendly and helpful and amenities excellent

We were upgraded from Barcelo Maya Tropical to Barcelo Maya. It was a fantastic experience. They did an excellent job. No annoying people walking on the beach and selling services or products. Everything is managed by hotel. Beaches are beautiful. Very nice lounges with enough shade. Rooms, hotel itself , and the pools including children's water parks are clean and spotless. Enough activities for everybody. Food is excellent, restaurants are presentable - Italian, Seafood, Japanese, and French - more available in other hotels that are right next door. This was 5-star experience. You can have a great walk on the beach or you can see other 4 hotels next door. Rooms were great size. Bathroom suits, yes, suits, offered bathrobes, slippers, aroma candles, bathtubs with aroma salts, and next to it was another shower; double sink with all toiletry you can think of - and refilled daily. Refrigerator was refilled daily too. We loved Coral grill for our lunches - fantastic view of the sea. The most valuable are people working for this hotel. They are smiling and trying to please you even some of the tourist have no limits in what to expect or ask for.... Now a few other facts: the hotel is an about 70 km away from the airport (50 min to 1 hr drive) - but it went by quickly even with our 18 months toddler. Prepare for a longer check in or check out - this is not expected from 5 star hotel. But we went to Pop Movies Disney World hotels in Orlando, and the checkin time was even longer - but it is 3 star hotel, that's true. Hotels offers free bottled water - great feature. I have to mention one more thing - it can get very noisy at night because of the building structure that can create echo. Don't get me wrong, buildings and middle grounds are spectacular, but once some wedding guest gets drunk, you can hear him for a long time till he gets to his room.One night a drunk person knocked on our door 4x. You can also hear noise from outside : late disco and plus rolling wheelcarts that carry towels and other stuff all night. We heard it all since nights were colder than usually in February, and we turned AC off . I guess once AC is on, you re good:)) overall, we enjoyed our vacation and were pleased by hotel, it's services, and beaches.

Great Hotel, beach, and services. We would have like to have had some ballroom dance music.

Upon arrival, we learned the Tropical resort, which we reserved, was full. So, we were upgraded to the Palace... which made us ecstatic of course! Our entire experience overall was amazing... the staff was extremely friendly and helpful. It was nice to have the feeling of being taken care of with any request we had! The only negative comment we have is that our room was missing a coffee maker, an ice bucket and the foam pad on our bed. However, when I called the front desk to request these things, our request was immediately taken care of! We were very impressed on the cleanliness of our room... when we'd return from being out all day, we'd come back to an emaculate room! Regarding our stay overall, it was a very relaxing trip, but also fun to see the planned activities throughout the day. It was great to have such a selection for shopping around the resort. The food at each restaurant was delicious; as well as the buffet food. We had the buffet every day for breakfast and lunch and were happy with such a wide selection and choices for the food! It was a wonderful experience and we would definitely return!