$197 Avg/night
Rate and special offer based on Check-in: May 31, 2015 Check-out: Jun 3, 2015

Allegro Playacar - All Inclusive Resort - Playa del Carmen

3 stars
View map of Lote hotelero No.7, Manzana No. Desarrollo, Riviera Maya, 77710

Hotel Overview

Reviewer score
3.3
out of 5
57 reviews
GOOD PLACE TO STAY

i've stayed at Allegro Playacar many times and have yet to be dissatisfied as a whole. The staff is... See full review

  • Debbie
  • Apr 10, 2015
GOOD PLACE TO STAY

i've stayed at Allegro Playacar many times and have yet to be dissatisfied as a whole. The staff is... See full review

  • Debbie
  • Apr 10, 2015
Polynesian-style bungalows near Playa del Carmen in Riviera Maya
The Allegro Playacar resort features two-story, Polynesian-style bungalow houses and newly redesigned guestrooms in an intimate setting. A large stretch of beach gives way to Allegro's 286 rooms, all-purpose convention center and world-class restaurants and bars. There are three pools -- one for relaxation, one for action and one for kids. The all-inclusive resort provides Wi-Fi Internet access in the lobby. The Allegro Playacar is located 45 minutes from Cancun's International Airport and close to downtown Playa del Carmen.
Highlights:
  • Rooms at Allegro Playacar are set in Polynesian-style bungalow houses
  • Three themed pools for relaxation, action and children
  • Kids Club open from 9 a.m. to 5 p.m. with video game center
Rooms:

Expect bright colors in the Allegro Playacar's 286 tropical-themed rooms, which are situated in Polynesian-style bungalows, each with a private balcony or terrace. Rooms feature yellow walls and orange accents, all new furniture and modern amenities. Cool tile floors and thatched roofs combine with airy accessories to create an idyllic vacation setting. Each room includes air conditioning, mini-fridge, ceiling fan, satellite TV, full bath, iron and ironing board, coffee maker and safe. Cribs are available upon request.

Features:

Allegro Playacar boasts three pools for whatever your mood -- one for relaxing, one for activities and one just for kids. For a unique experience, guests can tour the chef's selection of fresh chilies in the "Chilarium." The all-inclusive package features water sports including kayaking, snorkeling, boogie boarding, sailing and windsurfing. Athletic guests will appreciate the volleyball, tennis and basketball courts while gamers enjoy ping-pong, darts and billiards. At night, themed parties such as Boogie Dreams allow you to dance the night away. For kids, a mini disco with piñatas and games keeps everyone entertained. For a fee, guests at Allegro Playacar can head out on a Scuba or deep-sea fishing excursion, or relax in the spa or on the golf course.

Transportation
  • Cancun International Airport (45 minutes)
Attractions
  • Playa del Carmen (0.2 mi/1.5 km)
  • Xel-Ha (21 mi/35 km)
Business­
  • An on-site theater and convention center seats up to 400 guests
  • Wi-Fi Internet is available (fees may apply)
  • A full concierge and convention staff is available for hire

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Allegro Playacar - All Inclusive Resort - Playa del Carmen Rooms

Superior Room
Guest room includes one king or two double beds. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.
Superior Premium
Guest room includes one king or two double beds and are closer to the beach or swimming pool. All rooms have individually controlled air conditioning, ceiling fan, color satellite TV, private bathroom with tub and shower, iron and ironing board, coffee pot and safety deposit box. Cribs available upon request.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Business center
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
The Allegro Playacar offers guests in need of meeting or convention facilities a roofed theater with a capacity of 400 persons. The property's attentive and experienced staff can effortlessly accommodate guests' needs to create a memorable event.

Dining

The Mexican
The Mexican features authentic a la carte Mexican fare in a festive environment. Imagine a warm Caribbean evening, authentic Mexican fare and cold "cervezas" - can life get any better?

Reservations are required for both The Mexican and The Italian restaurants.
Aqua Bar
The resort's popular swim-up bar.
Lobby Bar
Casual nightly meeting place.
The Pizzeria
Pizzeria is situated poolside serving delicious pizza and assorted sandwiches
The Disco
Night Club, Disco Bar featuring a pool table, televisions, sport videos and international music.
The Buffet
Breakfast, lunch and dinner buffet. Air-conditioned and renovated in 2006.
The Italian Restaurant
The Italian restaurant offers exquisite a la carte Italian dishes in a stylish atmosphere. Dining experiences are enhanced by a selection of fine vintages from the Italian wine menu.

Reservations are required for both The Mexican and The Italian restaurants.

Hotel Policies

Check-in:
1:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Allegro Playacar - All Inclusive Resort - Playa del Carmen

Overall score

3.3 / 5
5.01.0
57 out of 57
Amenities:
3.4
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3
Location:
4.3
Value:
3.6

67% would recommend to a friend.

Sort by:
Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

5
5.01.0
Debbie
Business
Magnolia
Apr 10, 2015

GOOD PLACE TO STAY

i've stayed at Allegro Playacar many times and have yet to be dissatisfied as a whole. The staff is totally amazing - front desk, office, bell boys and maid service. However, bartenders here, once they know you and understand what you are asking go out of their way to please you.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

5
5.01.0
Debbie
Business
Magnolia
Apr 10, 2015

GOOD PLACE TO STAY

i've stayed at Allegro Playacar many times and have yet to be dissatisfied as a whole. The staff is totally amazing - front desk, office, bell boys and maid service. However, bartenders here, once they know you and understand what you are asking go out of their way to please you.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Thank you for your feedback!
Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

5
5.01.0
Rollie
Business
Janesville
Mar 10, 2015

Best vacation I have had yet

The hotel staff were very helpful and friendly. The food and buffet were very well stocked with a wide variety of food and beverage choices. The only downfall to our stay is the heavy downpour of rain on the second floor roofs that all leak. Your stuff will get wet so I recommend a first floor room.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

3
5.01.0
Brenda
Business
Green Bay
Feb 13, 2015

Family trip

The staff is awesome!! Decent food. A/c did not work in 3 out of 4 rooms we had. Nightly entertainment very good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

2
5.01.0
Mojito 29
Business
New York
Jan 12, 2015

Must be closed for a full renovation.

The rooms are depressing - horrible.The base of the beds are made of concrete Awful mattress very hard. (Flintstones bed). Poor TV reception and channels - No flat screen TVs. Mold in the bathroom - shower. Some of the staff were rude. Great beach location. The grounds were nice and clean. Close to 5th Ave. Never again !!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

5
5.01.0
william R.
Business
San Antonio
Jan 7, 2015

I love this place!!!

We have been going to this hotel 2 times a year for the past 3 years and love the service and the price!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

1
5.01.0
Immulandia
Business
N/A
Jan 6, 2015

terrible!

terrible hotel & terrible experience, the ceiling was leaking on top of my head!!!!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

4
5.01.0
Happy Hamel
Business
Quesnel, BC
Nov 18, 2014

Repeat Traveller

Love this place. I've been privilaged to stay here twice now. It's a nice size resort in a great location. The staff are excellent from the maid service to the entertainment staff, bartenders, waiters and front office. Only complaint is the sound that carry's in the upper rooms. Not much you can do about it, but the thatched roofs allow alot of noise from the birds on the roof and noisy neighbours. A great holiday none the less. Location is perfect. Walking distance to Playa along the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Shopping tip: Short walk from hotel

Right across the way is a great market for shopping. Also..be sure to go deeper into the stores for the "local priced" items. IE.. $1.00 beers..lol

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

1
5.01.0
Melinda Colorado
Business
Denver, Colorado
Aug 25, 2014

Not what we expected

First off we Love the Rivièra Maya area, Playacar and Playa del Carmen. The appearance of the Allegro as you arrive is good as well as the grounds. The rooms are horrible. Room one: the door (to outside)would not secure, air conditioning not working properly ceiling leaked and the refrigerator shocked us bad when you touched it. We moved to room two: no a/c, bad smell off to room three: a/c barely worked, ceiling fan only worked in reverse and the pillows smelled like someone died on them long ago. We had the maid swap pillows an bedding an stayed just to tired of wasting our vacation packing an moving. We will not stay here again an do not recommend this place. They have health an safety concerns that need addressing. We spoke with other people at the beach an pool who had the same or similar issues that the staff never properly addressed. Spend a little more an go elsewhere!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Review of Allegro Playacar - All Inclusive Resort - Playa del Carmen

Reviewer score

1
5.01.0
Zorro2121
Business
California
Aug 19, 2014

What a Disappointment! Do not Stay at Allegro Playacar

We had great hopes for Allegro Playacar and wanted not to believe all the bad reviews. We were wrong. Even though the service, food, beach and pools were good, what did it for us was the lack of attention of the room we stayed. Let me start by sharing that the beds we got had cement box springs. That's right - CEMENT BOX SPRINGS. They were hard like a rock. The mattresses were old and ripped when we lifted the sheets. We complained with front desk staff and they brought "mattress tops". Well, let me tell you, the "mattress tops" were old and ripped too. Needless to say, my and wife's back were in pain for a week. The AC units are old and noisy. Front desk staff are not trained to problem solve or make room changes. You have to wait for a manager who is not always available. In conclusion, we will never return to Allegro Playacar. This is definitely not a 3 star hotel. Also, right when you arrive, when you're tired from your flight, they have concierge staff that want you to buy their "member' s only" and are like sharks pushing you to go to the presentation. I got tired of these people. Do yourself a favor, and find another hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
1
Location:
3
Value:
3
Trip purpose:

Business

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