Adonis Tulum Riviera Maya Gay Resort & Spa -All Inclusive Adults Only

This was my first time ever in Mexico and I am so glad we chose this resort, rather than one of the larger touristy resorts. It was just about perfect. I will start with all the good, then add a few areas that could be improved to make the resort truly perfect. There are several "Villas" with maybe 16 suites each. The rooms are gorgeous and extremely large. The pool is also large and gorgeous. The property itself is very beautiful with pathways through well maintained trees, along the ocean, etc. The views are magnificent. The large gazebo is perfect for a couple to claim for lunch. The staff was wonderful as well. There were always a lot of people on staff, so you rarely if ever waited for anything at any time of day. They were personable, helpful, and genuinely seemed to enjoy working there. Overall the food was good. Breakfast was very good. The lunch and snack menus were very good. Dinner was hit and miss (see below). The housekeeping staff was excellent. The spa was also great. Had the 80 minute massage and they were wonderful. A few areas that weren't bad, but definitely could use some attention. The "3 restaurants for dinner" are not really 3 restaurants. It is 1 restaurant, but they have the 3 different types of food available to order (Mexican, Italian, Asian). We were there for a week and dined for dinner twice. The first time was terrible. The second was good. Not great, but good. We received much better food dining out for dinner. The 4 outdoor hot tubs need some attention. They weren't horrible, but need cleaned & maintenanced...or replaced! The music by the pool was repetitive. They could update their playlists. The Spirit Bar was nice, but the pool table and some of the chairs were very cheap and could really use replaced. Overall, a wonderful experience. We rented a car for the week, so did not use the bikes. I am glad we had a car because it allowed us to venture far outside of the resort and on our own time. The Eco Hotel area just south of the resorts is a great place to go for beaches, drinks, food and a little shopping. Very nice!

Everything from security and beautiful natural location. The staff was very helpful, the front desk staff are fluently english, the kitchen so-so. We ordered foodservice during our whole stay mainly because we would arrive late after our adventures in Akumal, Tulum, Chichen Itza and Cenotes, very close to Xel-Ha. Great location where you can bike, walk or take a cab to downtown Tulum. Great food close by. The amenities of the rooms , property and beach views were super great and romantic. Very clean, quiet and peaceful. I traveled with my girlfriend and we both can't wait to come back here we were very happy with this vacation and resort. If you want to relax and just enjoy this resort you can totally have a great time or you can adventure to all different activities in a matter of minutes.

My bf and I went from 2/15 to 2/18, our first vacay after 3yrs! We had a great time from start to finish. The hotel is located on a cliff above the beach and very pretty. Lots of water features that are so nice. Check in was quick and we were given a nice wine cocktail upon arrival, taken to our room and were so impressed. The room was clean, fresh towels and drinks everyday. We could order whatever we wanted, anytime without any questions. The staff is great, friendly and without any attitude. Coming from NYC, this is rare. We enjoyed the food at all times and the delicious margaritas. We sat out by the pool one day and got nice and tips and brown. Chatted with other guests. Lots of gay couples and a few randoms. The place was about 40% full during our stay. We used the bikes two days to get to the beach which is about 10mins on bike and free. You can also go into another hotel and just buy drinks if you want to be on the beach with service. The bikes are rusty and single speed but functional. Might have to put the chain back on a few times which is no biggie. Speaking spanish helps makes things easier. Keep it simple with the waiters because they are confused at times since so many different people come in with such picky things. They aim to please but only know what they know. If you're looking for a great time away from home and aren't a picky weirdo, you won't regret anything.

This place is good if you like the resort feel. The rooms are very big, modern and clean. There is no access to the beach though which is very annoying to me. The food while it is included in the price - it is not that good. Lots of microwave food... While it advertises itself as a gay resort - it barely has any gay men en masse like one would imagine if this hotel was located in Cancun or Playa del Carmen. I think its suitable for straight families too. It is very safe and you will feel like you have the place all to yourself. Advice: Get up early (7am) and get the free bikes provided at the guard's desk and bike to the Tulum ruins- you will beat the crowds - trust me. There is nothing like it... bring your beach stuff cause there is swimming to be had :)

My 6 nights were a total disapointment at this resort. The rooms were great and spacious, the staff tried to accomodate you and was friendly, they got your request correct 50% of the time. If it werent for some of the awsum fun people we met it would have been a total disapointment. The 3 restaurants and the all inclusive food plan was totally unacceptable. The first night we went for mexican, there was nothing mexican on the menu. The second night the restaurants were closed and they offered a buffet. The 3rd night they again made their own agenda with no menu available at 6 pm when the restaurant opened at 6pm. At 630 they finally offered 3 choices in celebration of the mexican halloween. Ok so the next morning I call room service 5 times to get breakfast and they never answered so i had to go out to the retaurant,. 3 days at 1030 am they had no bacon. Ok enough of the food it was totally not what I paid for. Room service gave you new towels and made the bed they cleaned nothing, they did not refill our mini bar until we asked. We went to use our jacuzzi and the drain was broken, we had to have maintenance come and repair it. Our tv remote had to be replaced 2 times. There was four outdoor jacuzzis at any given day 1 was hot, the last 3 days they were broken, they did not have the part to replace it. The last day after me complaining a manager came and talked to us, he offered us a room upgrade, we did not accept it as it would be more of an inconvenience to pack up and move for 1 day. They gave us a bottle of champagne in our room ... whoopie.@@!? the staff is 99% straight. The drinks sucked ok enough... dont go with high expectations.

Great hotel, i went with my boyfriend and we had a great time. this is def. a hotel for gay couples! everyone at the hotel was extremely nice and accomodating, food was great (at night eat at the mexican restaurant, the asian and italian are NOT that great). Overall we had a great time, beautiful hotel, we'll def. go back. The hotel will give you bikes to go to the beach - its a fun ride (Bikes could def. use some TLC). J&B

Our week at Adonis was beyond our expectations. The rooms, staff, and location were incredible. We met some great people and we all hope to return the following year. It's perfect if you're looking for a quiet and relaxing spot to do nothing. You can also venture out to the beaches and ruins if you need a rest from resting. We loved every minute of it!!

We recently returned from a week at Adonis Tulum starting on New Years Eve. We are a gay male couple and we traveled with a lesbian couple - we liked that the resort is gay friendly but mixed with singles and straight couples and we felt totally comfortable. The first part of the stay started with the hotel trying to charge again for the booking already paid online and it took getting a manager to reverse the charges and 15 minutes to convince them that yes, we actually had already paid. We paid extra for the ocean view suite and were put in a garden view suite "because they were fully booked" - I complained and asked to be moved and we were assured we would get the type of room we booked in 1 or 2 days. I left feeling okay about the discussion and was assured that we would be taken care of the next day. The rooms on the first night were not clean and had been stripped (by the previous guests I assume) of remote batteries, hangers, soaps, mini-bar and it wasn't very clean. We were very dissatisfied but decided to make the best of it and go to dinner. Well - it got worse from there. 2 examples: 1) It took over an hour to get dinner the first night - no one was around to even tell us what was available and what their special plan for dinner was... 2) At breakfast the first morning - it actually took 30 minutes to get coffee in a cup and another 15 to get milk for the coffee - the wait staff are completely untrained in how to provide basic meal service - they try hard and are nice, but poor training and management is obvious. In general, the take away was similar service the rest of the week, including flat out lies by the front desk about our room booking that required some strong arguing and resulted in a general attitude for the rest of the stay by Saul, the desk manager, is that there is TERRIBLE management and little hospitality training for the very nice staff. The people are great, they just aren't equipped with strong and experienced managers who can teach them to deliver great service. Until management changes - Adonis will really struggle and we can't recommend it. We would love to return, but until some major changes occur to train the well meaning and generally hard working staff (efficiency, process etc.) this will be no where near a 4 star. The management and service just drags it down unfortunately. I hope they figure it out because the locations, rooms and most of the staff are well meaning and try hard. Hope to hear some managers get replaced soon and Adonis can live up to the clear potential.