The hotel is nice and clean, however not what you would expect for 4 stars. We booked 2 rooms with... See full review
May 7, 2012
This exclusive hotel offers modern facilities surrounded by a casual atmosphere and provides first class service to travelers. The Hotel Casa Cayala is located a few steps from Bernardo Quintana Avenue, one of the main streets of colonial Queretaro, with easy access to anywhere in the city: industrial districts, shopping malls and dozens of monuments, objects for which Queretaros historic center is famous for just 10 minutes away.
The hotel has all the necessary amenities for the business traveler as well, such as: meeting rooms, business and fitness center,Bell Boy, Docking Station, Check Inn Express, Wireless Internet access in all building and top of the line audio visual equipment.
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Standard Room - One king Size Bed offers: Docking Station (iphone & Ipad) wireless internet, air conditioning, radio alarm clock, bathroom amenities, LCD Screen with cable, bathroom, hairdryer, heating, iron/ironing board, laundry service, mini bar, non smoking rooms, room service, safe in room, tea and coffee maker and telephone with direct dial.
STANDARD - ROOM
Standard Room - Two Queen Size bed offers:Docking Station (iphone & Ipad) wireless internet, air conditioning, radio-alarm clock, bathroom amenities,LCD Screen with cable , disabled facilities, private bathroom, hairdryer, heating, iron/ironing board, laundry service, mini bar, non smoking rooms, room service, safe in room, tea and coffee maker and telephone with direct dial.
The hotel offers a restaurant and a bar for your convenience and comfort. The restaurant is open for breakfast and dinner and specializes in international dishes. The bar has a relaxed atmosphere, perfect for a drink or a soda.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
The hotel is nice and clean, however not what you would expect for 4 stars. We booked 2 rooms with a king size bed, different reservation though, by the time we got to our rooms, one was two double beds and one king size, we asked to correct this,
to which we were told the was a mistake, a guest who had been staying there for a while decided to stay a night longer and they changed our reservation, so we had to stay in a double bed room, no one informed us at the check-in and when we asked to fix the situation they seemed upset, when we asked to talk to the person in charge, told us the person in charge was gone and they can't help us but we can fill in a complain form which they would submit later. Really not the kind of service you would expect at a 4 stars hotel.