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Hotel Overview
Good, not good enough for 4 stars
The hotel is nice and clean, however not what you would expect for 4 stars. We booked 2 rooms with...
See full review
-
Liz Mx
- May 7, 2012
The hotel has all the necessary amenities for the business traveler as well, such as: Jacuzzi, meeting rooms, business and fitness center, Wireless Internet access in all building and top of the line audio visual equipment.
Casa Cayala Rooms
- STANDARD - ROOM
- Standard Room - One king Size Bed offers: wireless internet, air conditioning, radio-alarm clock, bathroom amenities, cable TV, color TV with remote control, disabled facilities, private bathroom, hairdryer, heating, iron/ironing board, laundry service, mini bar, non smoking rooms, room service, safe in room, tea and coffee maker and telephone with direct dial.
- STANDARD - ROOM
- Standard Room - Two Queen Size bed offers: wireless internet, air conditioning, radio-alarm clock, bathroom amenities, cable TV, color TV with remote control, disabled facilities, private bathroom, hairdryer, heating, iron/ironing board, laundry service, mini bar, non smoking rooms, room service, safe in room, tea and coffee maker and telephone with direct dial.
Hotel Map
- Area served
- Queretaro.
- Nearby airports
- Queretaro's International Airport (QRO).
- Area description
- The Hotel Casa Cayala is located a few steps from Bernardo Quintana Avenue, one of the main streets of colonial Queretaro, with easy access to anywhere in the city: industrial districts, shopping malls and dozens of monuments, objects for which Queretaro's historic center is famous for just 10 minutes away. The airport is 25 minutes from the hotel.
Amenities
- Business center
- Handicapped Rooms/Facilities
- Internet Access
- Restaurant
- Room Service
- Wireless Internet
Dining
- Preta Restaurant
- The hotel offers a restaurant and a bar for your convenience and comfort. The restaurant is open for breakfast and dinner and specializes in international dishes. The bar has a relaxed atmosphere, perfect for a drink or a soda.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1300
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (1)
Ratings and reviews for Casa Cayala
- All travelers (1) 3 / 5
- Friends (1) 3 / 5
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
- Most recent
- Highest score
- Lowest score
Reviewer score
Would not recommend
Liz Mx
Good, not good enough for 4 stars
The hotel is nice and clean, however not what you would expect for 4 stars. We booked 2 rooms with a king size bed, different reservation though, by the time we got to our rooms, one was two double beds and one king size, we asked to correct this, to which we were told the was a mistake, a guest who had been staying there for a while decided to stay a night longer and they changed our reservation, so we had to stay in a double bed room, no one informed us at the check-in and when we asked to fix the situation they seemed upset, when we asked to talk to the person in charge, told us the person in charge was gone and they can't help us but we can fill in a complain form which they would submit later. Really not the kind of service you would expect at a 4 stars hotel.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
