The Westin Resort & Spa, Puerto Vallarta

Slightly dated but good. The hardwood accents to the room were beautiful. The fresh fruit at breakfast wasn't as tasty as it can be.

Westin is just right for the money. I will recommend this hotel to anyone who comes to PVR , It is very spacious and comfortable.

Pros: ~Staff friendly and helpful ~Fitness center huge with tons of new equipment ~In a gorgeous location and within walking distance to ~Marina (shops & restaurants) ~Pools relaxing (although music horrible 80s love songs) ~Food quality is excellent (breakfast buffet a little pricey, but you can get anything imaginable for breakfast) ~Safe neighborhood ~Short ride to/from airport, and still did not hear air traffic ~Issues handled promptly by housekeeping ~Pool lounge chairs easy to come by, same with beach lounge chairs, cabanas, etc ~Great water pressure in showers & beds are comfy Westin Hotel Beds ~Tennis courts with instructors if you want them Cons: *ABC gum found in hotel room in 2 different spots (which housekeeping quickly removed upon us calling them) *Room was quite dark--not enough lighting--just 4 lamps in main area *No fan in bathroom, so mirrors fogged up quickly and took a long time to be able to see to get ready b/c couldn't see mirror *Taxi or bus ride needed to get into el Malecon/downtown area--but prices reasonable for either *Hotel is past its prime--needs a good update and outside of hotel needs a power-wash and repainting! Lampshades dirty, decor out of style. *Room service slow.

Our annual return to Westin was again worth the cross-country trip. The pool scene is tropical and relaxed, with top-notch service for food and margharitas from friendly wait staff. The room was well appointed with a 7th floor balcony with plush views of the sea below, and downtown Vallarta and the mountains off to the distance. The hotel is in walking distance to the marina, which offers nice restaurants with beautiful views of the boats. See ya next year!

We stayed on the 11th floor and had an excellent view of the ocean. Overall had a great time at the hotel and felt very safe. The greeter at the entrance was so friendly, felt welcome from the moment arrived until we left.

Unrequested upgrade to face the beautiful ocean on the balcony. Beach and 2 pools right there, but uncrowded and accessible. Close to airport but not so close as to have any noise. Nice Marina nearby, with restaurants, nice spas, etc. Food at breakfast and at pool quite nice. Everybody very nice. Finally, the travel agent at the hotel was great.

Great staff, clean rooms; location (Marina) a bit far from downtown, but accessible easily via public transport for 65 cents. OXXO (like a 7-11) across the street. Not much immediately around the hotel; Marina restaurants are touristy/expensive. NO time share salepeople anywhere around the resort--big plus!

Customer service was terrible and extreamly slow. One eg: Had complained about the cordless phone not working which was never fixed in our 4 day trip.

Generally, staff was perfect--although the followup calls (did you get your dinner) on room service were a bit annoying. But 1. The room was not cleaned or picked up the second day of my stay. 2. Calls to unlock the mini-bar went unanswered on days 1 and 2. 3. Charges were made for bottled water (outside the fridge) and coffee which generally in American hotels and motels, at least the coffee are complimentary.

The City is safe, exciting and very accommodating to tourists. The Westin Hotel at the Marina is an excellent, well located resort with all the amenities, staff and comfort that one could ask for. The beach, fittness center and restaurants are among the best I have enjoyed as a tourist.