Fiesta Americana Puerto Vallarta

Everything went great, except for a bumpy start that we were assigned to a room which had not been cleaned. After that we had an excelent experience. I would go back

We have returned to the Fiesta Americana in PVR for the last 7 years over the Thanksgiving holiday. We usually stay for 10 days on the Fiesta Club floor which includes continental breakfast in the morning and appetizers and drinks in the evening. The rooms are very spacious, clean and have a fabulous view. The hotel is in a great location with a nice beach plus all the amenities you need. One of the nicest reasons we return is because they have an experienced staff that we enjoy seeing year after year.

This is our 4th stay at this hotel and each year it gets better. The staff goes above and beyond special thanks to Martin for overall care. Ana who get our rooms perfect The entire breakfast staff is the best! Pool area thanks to Rafael ,Marcus and Enrique and for all their help we were never in need of anytning. Abel was also soo helpful.

As nothing was included in the price (breakfast, internet) it became expensive to eat at the hotel. There are no restaurants in walking distance. But it wasn't bad

Things were ok, upgraded to Club Floor (9) where you had to have room on floor for elevator to stop, used room key. Sat. night went out for a nice dinner about 7pm - came back about 8:30 and could see room light was on, which was ok as maid turned down bed in evenings. When I used the room key to open the door a guy appears in our room, we were startled to say the least, he says our room was robbed and our safe was open and that he was with security, (no ID), and that the maid had accessed our room twice that night. Money was gone from and evelope and my wife's wallet in a safe I HAD LOCKED when we left. Anyway no contact from management, we had to contact them the next morning. They did not want to call police and gave us the money we lost, a free meal, and said sorry. At one of the other hotels we went to for breakfast staff said they had heard that this was happening at Fiesta Americana. We still wonder why the security guy, who is suppose to be the head guy, was in our room with the door locked behind him!!! They accused the maid on Sat night and she did not show up for work on Sunday, - wonder why - did she do it or someone else. Access to floor is restricted to those staying on the floor plus staff.

Only hotel I have traveled to for vacation that immediately gave me a negative impression. It's first directive to the hotel guest? Don't bring food or beverages!!!! Even before you get to the front lobby or to your room you are reminded constantly not to bring food on premises!!! Odd rule since no other hotel that I have traveled to in Mexico, Europe, or the USA has welcomed their guest with such a ridiculous limitation. Beyond that the hotel is an average hotel 3 Stars in my book at best. The rooms are comforatable but in need of some TLC, like paining the the walls & fixing tiles. Walls are very thin. If you booked this with the $125 credit the staff seems to forget when you are settling your bill!!! Oh, you had a credit? Can I see your voucher? Come on!!! You mean you don't know which package/rate I bokked??? Had to spend 15-20 with the front desk getting my credit!!! Careful with the concierge, AKA timeshare staff!!! I will avoid this place.

It was average. Room had mold and was musty. The location was in the hotel zone which was fine but we prefer staying at the Marina. My husband speaks Spanish and the staff was just not very engage. Maybe it was because it was a skow time of the year.

Excellent hotel,friendly staff, excellent food, great beach and pool.

I would stay at this hotel again. The staff was friendly and helpful.

I thought this hotel was very elegant, clean, quiet and located only minutes away from the airport. The only thing to be aware of is the pushy staff that tries to convince you to purchase time share. May is the perfect time to visit Puerta Vallarta because it's not too busy and the weather is absolutely beautiful.