Crown Paradise Club Puerto Vallarta - All Inclusive

This hotel is basic and comfortable. The event staff were great! The room had a broken drawer and a few ants but a view of the main pool. We were very happy with the hotel compared to the rate we paid. We were there in an off week so didn't have problems with lines at the buffet. There was a variety of good foods in the buffet and the reservations restaurants were good too. Our kids, 4 & 6, had a great time, enjoyed the childcare and kids pool. Almost all the other children spoke only Spanish which was a bit of a barrier to our kids making playmates. Our room was great and in the wing between the 2 adult pools. Evening shows were campy and fun.

Coming to this hotel for almost 30 years. The very friendly staff is what makes this hotel a pleasant place to stay. It has a very Mexican feel and has 2 superior restaurants and daily snack bar as well as a buffet. Worth the bucks.

We enjoy this hotel as we have been staying there for many years. We got bands to the hotel next door as many of our staff frends were working there,it was great. If all go's well we will be going back next Nov.

We have been staying here for over 30 years. Love the staff, and the service. We will be returning in June.

Disappointed with our treatment after staying there so many times previously. (about 20-25) We asked for a first floor room, told there weren't any and to come back tomorrow. Went down and were told to bring luggage down by 12:00 and could have room at 3:00. Went back and were told still no availability and to come again tomorrow. Went back following day and were offered a room across from the kiddy daycare and right by kiddy pool and playground. (we did not bring any children so we declined that room for noise reasons) We did not go back and ask again. ( we were on the top floor and seperated from our travel companions). By Sun. our travel companions decided to move next door to the adult only sister hotel at a cost of $300. We chose to not move (our cost would have been $550 to complete our 2 weeks) Weekends seem to be overbooked with more than 4 guests per room. They ran out of beach towels, room towels, straws, some liqours, and steak . For 3 nights they had a group of students as guests that knocked on doors, made loud noise in rooms and hallways, and called other rooms from 12:00a.m.- 5:00 a.m. After complaining tto the front desk the knocking and the noisiness did improve. Many times on the weekend trying to get a drink at the beach bar was difficult, but we did have a beach server who did a good job. The hotel seems to have a great staff of doormen, waitstaff, maids, and bartenders, though at times (weekends) they could really use more of them.

Well... when we first arrived for our 2 week stay, we were ready to switch hotels within minutes, even if it meant paying for a new hotel. The place was very crowded with guests, vendors, kids. I've never seen this many vendors in one place. We had to wait a long time to be helped at the front desk. Combination of heat, crowd,etc.. just did not help create a good first impression. My wife suggested we give the hotel a couple of days and then decide if we want to change hotels. So.. we ended up staying the 2 weeks and actually had a good time, but I would not stay here again for the following reasons: DISTANCE: When I was preparing for this trip and read all the reviews, I thought being close to the marina and town was a good thing. Not so! The closer you are to the marina and town, the more vendors you'll see. The first few days, we must have said "no thank you" to vendors few hundred times a day. sometimes to the same vendors. I have never in my life seen so many vendors in one place. The second reason we wanted to stay close to town is to be able to go to town whenever we wanted to. We went to town twice. Not worth being close. So, if being close to town is important to you, think hard!! FOOD: There are 3 specialty restaurants ,one buffet and a beach snack place. The Japanese and Italian restaurants leave a lot to be desired. On a scale of 1-10, I would give the Japanese a 2 and the Italian a 4. The buffet needs some serious change of menu. It felt like they had the same foods every day, and it was Mexican food for breakfast, lunch and dinner everyday. I realize we're in Mexico, but a little change wouldn't hurt. The Beach snack is good, and the French restaurant is excellent. a 9 on a scale of 1 to 10. One inconvenient thing for the specialty restaurants is that every time you made reservations to one of these restaurants, you had to go to the front desk after 5pm to pick up a ticket to present when you go eat. Just seemed silly and often inconvenient. KIDS: If you don't have kids this is not the place for you. Been to Mexico 6 times, and I have never seen this many kids in one resort. They definitely cater to kids. Our 12 year old had a great time. They have a pool room with video games. He met a lot of kids and made friends. They have hot dogs and hamburger stands throughout the place. They do a lot of shows and activities that revolve around kids. Again, if you don't kids or don't like being around kids, this place is not for you. Pools and Bars. Well.. this is an area that also needs major improvement. They have 2 pools and one large warm jacuzzi. All are small and often overcrowded. The pools have no shaded area or anywhere to hide from the sun if you're in the water. There are 3 bars in the resort and only one of them is pool side. it's in the jacuzzi which is for adults only. So, if your kid likes to order his non alcoholic drink poolside, he won't be able to do that here. STAFF: The activity staff is super friendly. The front desk staff was Ok. not overly friendly. We often had to wait for customer service. they always seemed to be super busy at the front desk. Also not a lot of English speaking staff overall. Overall we had a good time, but it's not a place I would recommend to a friend or return to.

we have stayed here for many many years...over 30. We keep going back because of the wonderful people who work there. They do their best to make sure you have everything you need. They are like family.

This was our 5th trip to Mexico and the most dissatisfying hotel we have stayed at to date. We returned 3 days ago. First, I would give this hotel a 1 -2 star US rating. The rooms were old and out dated. No refrig, no drinks in the room. TV had horrible reception. Had to check out the remote at the front desk! Was assigned a towel card per guest and the towel desk closed at 7 so if u didn't get a towel before then u couldn't!!! The pool was disappointing bc it was small! Not all bars were opened so lines for food and drinks were long!! Sometimes over 50 people waiting!!! The drink glasses for all drinks were small plastic cups equivalent to juice glasses here in the states. Do not go! There is no waitress service either- must go wait in Line at the bar!

Hotel is nice, but customer service is OK. Front dest person was not friendly, and not much helpful. Other staff member like bell boy are really nice.

IF YOU CAN TAKE THE KIDS IT IS A GREAT VALUE. VERY RELAXING. IF NOT STAY NEXT DOOR AT THE GOLDEN CROWN