$44 Avg/night
Rate and special offer based on Check-in: Jul 13, 2015 Check-out: Jul 15, 2015

Casa Dona Susana - Adults Only

2 stars
View map of Manuel M Dieguez # 171, Puerto Vallarta, 48380

Hotel Overview

Ratings and reviews for Casa Dona Susana - Adults Only

Overall score

3.7 / 5
5.01.0
101 out of 101
Amenities:
3.4
Cleanliness:
4.3
Hotel staff:
4.4
Comfort:
3.7
Location:
4.7
Value:
4.2

89% would recommend to a friend.

Sort by:
Review of Casa Dona Susana - Adults Only

Reviewer score

5
5.01.0
Anonymous
Business
Fair Oaks, CA.
Jan 2, 2010

Casa Dona Susana

Great location, near downtown and restaurants and bars. Good food at Los Arcos. Fun bar nearby,Andalea's. Excellent beds. Quiet and restful. Helpul staff, especially Lourdes. The ambience of this hotel was wonderful, very old Mexico and charming.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Casa Dona Susana - Adults Only

Reviewer score

5
5.01.0
Anonymous
Business
Fair Oaks, CA.
Jan 2, 2010

Casa Dona Susana

Great location, near downtown and restaurants and bars. Good food at Los Arcos. Fun bar nearby,Andalea's. Excellent beds. Quiet and restful. Helpul staff, especially Lourdes. The ambience of this hotel was wonderful, very old Mexico and charming.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Casa Dona Susana - Adults Only

Reviewer score

4
5.01.0
oldrnwhyzer1
Business
Sacramento, California
Dec 22, 2009

Great Location, and good service... but.

Lovely place, great setting, and facilities, and I enjoyed my stay, overall... except for the following: The rooms all have a window facing the beautiful courtyard, but the staff is not very aware of the noise they cause, starting a bit early in the AM, carts, talking, etc., that comes directly into the rooms. There is a great deal of "condensor/motor" noise on West side of building. Should change the policy, especially in an "adult only setting", that you may have a guest to your room, but take the guests ID, and hold it till they leave. As long as the room is not abused, or the neighbors bothered, what business is it of theirs? Service in the restaurant and on the beach is VERY slow. The "supportive" staff (bussers, room cleaners, maintenance men, security) could smile a bit more, sometimes, too! No outside air connection?

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

La Palapa Restaurant, pricey but EXCELLENT! Also, excellent meal, great service (ask for [...]), and decent pricing, is Coco's Kitchen. Fun food and live entertainment, the new Nacho Daddy!

Review of Casa Dona Susana - Adults Only

Reviewer score

3
5.01.0
Anonymous
Business
Los Angeles, CA
Dec 22, 2009

decent place to put your head down

The hotel Dona Susana is fine, but certainly nothing to write home about. The room was small and uncomfortable and not totally clean. That said, it was a fine place to sleep at night, and the location is perfect!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Long walk from hotel

Repollo Rojo

Review of Casa Dona Susana - Adults Only

Reviewer score

5
5.01.0
vancity
Business
Vancouver,, Canada
Dec 21, 2009

Loved It

Great location if you want to experience the old town of Puerto Vallarta. Rooftop pool is great and you also have access to the sister hotel across the street, located on the beach and its amenities including a larger pool, hot tub, beach chairs/umbrellas, towel service, etc. May be a little noisy for some depending on how light a sleeper you are, I had no problem but there is noise from the nearby school (children playing) and some street noise, more so depending on which side you're located on but if you're staying downtown this is to be expected. Rooms are smaller than average if you're used to sheraton/westin/fairmont etc, and basic (no coffee makers here, maybe in the kitchenette suites) but overall I found the hotel to be a great choice for a boutique hotel in a great location if you want to mix going to the beach and experiencing the city.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Tons of food to be found nearby. Read up on travel review websites for top restaurants to eat at (too may to list) Joe Jacks for fish tacos and Harry's Bar for drinks and good times. Definitely try Casa Isabel's restaurant (they have a website) up on the hill. About a 10-15 walk up towards Hwy 200, across from the Coldwell Banker you'll see a lane that heads up a hill between condos. Head up there and look for signage and the building (sometimes can't see it due to the hill/other buildings) yellow building, thatched roof in parts, red umbrellas. Happy Hour was a great deal with great service and a great view. Also if you're out late there's some great taco stands on the street near the pharmacia (ask the locals for directions). We were regular 2am (or later) diners here. They're usually there in the day too.

Review of Casa Dona Susana - Adults Only

Reviewer score

3
5.01.0
Anonymous
Business
Chicago, IL
Dec 2, 2009

good little hotel

good little hotel. staff was very friendly and helpful. our room on the third floor was a little noisy too early in the morning. the chair on the roof top were dragged every morning. great location though. breakfast buffet was great and worth including it in your package. AC was quiet and worked great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

just blocks away from the beach food gets less expensive and just as good

Review of Casa Dona Susana - Adults Only

Reviewer score

4
5.01.0
anchornm (Will)
Business
Albuquerque, NM
Nov 18, 2009

Quite a pleasant experience

If you are looking for "The Miami Experience" stay in Nuevo Vallarta. If you are looking for the authentic experience -- this is it. Quite a pleasant little botique hotel (part of the Los Arcos group). They run a couple of hotels in the neighborhood, but Casa Dona Susana is the one with the "neighborhood" feel. Great little rooms -- classic Mexican feel - Great employees -- this hotel is the only one of its type with an elevator (to the best of my knowledge). I don't think it could be called "handicap accessable", but it is very old people friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Within a block of Los Muertos beach.

Review of Casa Dona Susana - Adults Only

Reviewer score

5
5.01.0
Anonymous
Business
santa maria, ca
Nov 16, 2009

primo hotel, primo location

Best value in PVR -- romantic & classy hotel, excellent staff, and even more excellent location (i.e. anything-you-want within easy walking distance -- resort-and-beach-across-the-street, all kinds of shopping, gourmet eateries, city bus, etc.etc.).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Casa Dona Susana - Adults Only

Reviewer score

4
5.01.0
Ewunia
Business
Denver, CO
Nov 10, 2009

Good Boutique Hotel

Enjoyed the hotel's Spanish Colonial ambience and closeness to the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Casa Dona Susana - Adults Only

Reviewer score

4
5.01.0
Marro
Business
Wenatchee, WA
Nov 5, 2009

The good the bad and the ugly

We got into our room and the air conditioning was not working they sent someone up to fix. They did not give us the remote to air conditioning did not have a back said they would come back. Did not come back. We complained twice about it. They told us it would cool down. Finally we left to go out to eat. Came back and the air conditioning still not working no fans in room could not open window.Stiffling hot, like a sauna! My husband went to front desk again to complain the air was still not working and they finally moved us at 11:30pm to another room. Other than that very nice property. Just make sure the air conditioning works!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
2
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

"Nacho Daddys" new resraunt on Basilio Badillo very clean, friendly staff,we had great food, and big screen TVs for sports.We highly recommend it. We will go back there again in future.

Back to menu Return to top