Abbey Hotel - Gay Only

*The location is great and if you get a room facing the beach (the hotel is NOT on the beach), then there's a chance the view is spectacular--better the higher up. If you get a backside room, however...well, you won't be using that balcony. *The staff is mixed. There are a couple of fantastic people, one who is a bit bipolar, and a couple of odd ones. Housekeeping doesn't always get the job done. *I've stayed here many times and always something doesn't work--the toilet, the safe, the tv, the air conditioner, etc. This time when I reported the broken toilet, they suggested that I fix it myself. Some things get fixed when they get around to it, and others remain broken for the duration of your stay. *Don't expect any of the rooms to get cold, but some units will not cool at all. *There's little in the way of amenities, but they do have wifi, which was working great this time. Unlike other hotels in Mexico, there are no breakfast, coffee, water bottles, etc. included. They do, however, have beach towels to check out, which is great. *The price is good with the package discount, but if you want cheaper, there are lots of places...not places you might want to stay, but they exist. If you want nicer, you can get that, too...if you shell out more money. If you can roll with the punches (see broken items above) and be assertive when things aren't right (I'm paying fix my own toilet?), then your stay here should be fine.

wish they had wifi. Great breakfast in the restauraant

I would love to write a good review for this hotel because it is in a very good location, short walk to all, and the majority of the staff was really really nice. However the beds were extremely hard - so hard that I am in an indescribable pain from sleeping on it for 10 nights - it had NO PADDING or cushion whatsoever!!!! The pillow was tiny and felt like a small bag of marshmallows! I have asked the front desk about the mattress, and they decided to place a foam padding on one of the beds (my roommate’s), but not mine!!! I have complained twice to the manager and he was immensely sarcastic to me, he chose not to action, and he even blamed me for not telling him earlier, among other things!! Additionally, be VERY VERY careful when you book: I have booked online with the use of an online tool- I tried to indicate that there were two people staying in the room, indeed got a room with two beds. I *even* called the hotel directly to confirm that the price was for two people. Well for some reason the reservation went through for one person (with two beds). Then, when I got the bill at the very end, they added a mysterious "FEE" for my roommate!!! Can you imagine?? Asked the manager about that, once again he was not only sarcastic, he blamed me for not having the agreement in writing, he also went so far as to question my ethics, and he even had the audacity to ask for cash only for that fee. One question that he never answered however: why would a customer like me book a room with two beds with the intent to only use one? I noticed that other hotels close by had MUCH better quality beds.

-great location, -average decor, uncomfortable sofa -overall friendly staff, but indifferent -problems with internet access -never tried the restaurant, didn't seem inviting

This hotel provides just the basics and is a decent choice for a gay traveler. There is nothing very modern or luxurious. There are definitely nicer hotels you can stay at for the same price or even less. However, I can't really complain about the place. They provided what they said the would.

From the moment we entered the hotel, you forgot that you were in the middle of the hustle and bustle of the historic center of the city. From the beautiful tiffany glass ceilings, to the exquisite roof top restaurant, to the modern and spacious room, the entire stay was wonderful! The staff was very friendly and helpful, at all hours of the day.

Staff is friendly & helpful, needs to relax a little on the rules a friend had to stay in lobby while we got ready in our rooms 2 rooms and 10 days same friend everyday ( no I.D ) Other than that silly rule everythin was fine

This was my second time in Puerto Vallarta. My partner and I are from the east coast, and we dropped in for 5 days. The hotel is beautiful for Puerto Vallarta standards in the Romantic Zone where everything is old and rugged. They have a nice pool and hot tub, and everything is very clean. The staff, with the exception of one overly dramatic queen who thinks he's the best thing on earth, was extremely friendly. Apparently, the whole town feels the same way about him from what we heard. Anyway, [...] was absolutely excellent - extremely knowledgeable, super friendly. There was an excellent view from our balcony, and the room was extremely spacious with a balcony and partial ocean view. We were also thankful the room had a safe, reliable maid service, and a very nice bathroom. A bad thing about the room is there wasn't a refrigerator. Fair enough – that amenity is not listed on their website, but it would have made the experience much more enjoyable…especially since everyone is drinking beer constantly, and hello it's Mexico – you have to buy bottled water all the time. It would have been nice to keep it cold. I don't know if they even have an ice machine. They never told us nor did I see one. The beds are one of the worst things about this hotel. The beds are horribly hard as a rock. I like a firm mattress…but this place is straight up like sleeping on stone. I think all the beds are simply old as the walls themselves. Also, the elevator was broken the last 4 days of our stay. This hotel has seven flights so imagine how annoying that can be. Granted, we stayed over a holiday weekend where it would be hard to have someone come and fix the elevator during that time but the fact of the matter is still that it was broken, period. All in all, you could do better than the Abbey Hotel, but if you're looking for a great time in a great area and want to feel at home with the LGBT community, the Abbey will work for you. It totally better than Blue Chairs any day.

Incredibly wonderful and helpful staff. Thin walls...felt like the snorer next door was in our bedroom. So bring earplugs.

Puerto Vallarta, Mexico always great weather, awsome food and wunderfull people, Beach is so clean and services are great. Puerto Vallarta is a safe Mexican town but remember it is still Mexico and be aware. Great night life and friendly town full of shopping. Enjoy and be safe.......