$48 Avg/night
Rate and special offer based on Check-in: Sep 26, 2014 Check-out: Sep 27, 2014

Best Western Real de Puebla

2 stars
Calle 5 Poniente # 2522 Col. La Paz, Col. La Paz, Puebla, 72160
Hotel Overview
Reviewer score
1.8
out of 5
9 reviews
Elevator

Needs to change beds and have to do something with their elevator, it's unconfortable have to run... See full review

  • Zarzuela
  • Aug 11, 2014
Worst Hotel in town

Do not book this hotel. When I arrived they didnt have my reservation, and had overbooked the... See full review

  • Ana Dissapointed traveler
  • Jul 28, 2014
Excellent location, on one side of Juarez Avenue, located in the heart of the main financial, shopping and dining district, just 5 minutes from historic downtown.
An ideal place for those traveling on business or pleasure. Around the hotel there are a variety of tourist attractions to visit.

At the Best Western Real de Puebla, you will find the best service and attention in beautiful cosmopolitan Puebla and colonial city of Puebla. For your business trips or vacations, the Best Western Real de Puebla offers you 189 deluxe rooms, restaurant, bar, auditorium and two fully equipped meeting rooms.

Located on the sixth level of the hotel with 38 rooms and suites offer Executive Floor service for those seeking more privacy and personalized attention.

The Executive floor room has a TV and a private lounge area for breakfast, lunch or dinner.
Services:
-Continental Breakfast
-hors d'oeuvres in the afternoon
-Bathrobe
-Free Newspaper
-Valet
-High-speed access to Internet
-Welcome cocktail
-Cable TV
-ironing clothes
-Video game available for rent
-Coffee maker, hair dryer and minibar
-Luggage
-Computer available Internet connection
-Shoe cleaning

To insure a good service the pool will be under renovation from September to November 2014

Hotel Map

19.0577 -98.2213
Area served
Puebla, closest places of interest around:
10 minutes of industrial parks
10 minutes Convention Center
40 minutes at Africam Safari
Nearby airports
International Airport: Airport 2 hours from Mexico City
Domestic Airport: Airport 30 minutes from the city of Puebla
Area description
Best Western Real de Puebla has a superb central location, to one side of Avenida Juarez, located in the heart of the main financial, shopping and dining district, just 5 minutes from historic downtown.

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Reviewer score 4.0 out of 5
Reviewer score 3.0 out of 5
Reviewer score 3.4 out of 5

Best Western Real de Puebla Rooms

Standard Room
We have 132 standard rooms with a king size bed or two double beds, nonsmoking rooms available, safety box, carpet, telephone, cable TV, wireless internet service and ceiling fan.
Executive Room
Located on the sixth level of the hotel with 38 rooms and suites offer Executive Floor service for those seeking more privacy and personalized attention.
The Executive floor room has a TV and a private lounge area for breakfast, lunch or dinner.
Services: Continental Breakfast, hors d'oeuvres in the afternoon, Bathrobe, Free Newspaper, Valet, High-speed access to Internet, Welcome cocktail, Cable TV, ironing clothes, Video game available for rent, Coffee maker, hair dryer and minibar, Luggage, Computer, available Internet connection, Shoe cleaning
Junior Suite
The hotel offers 12 Junior suites with a king size bed or two double beds, cable TV, carpet, wireless internet service, safe, living room, bathroom with tub, coffee and dryer, ceiling fan.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Elevators
Activities
Outdoor pool
Fitness center or spa
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Parking

Dining

Talavera Restaurant
Restaurant "TALAVERA" with a delicious selection of traditional dishes and international cuisine Poblana.
Among the most famous dishes include, mole poblano and chiles in walnut sauce, not to mention the exquisite boats, molotes, gorditas, slippers, tlacoyos, escamoles, green pee, maguey worms a rich variety of international dishes.
Breakfast service from Monday to Sunday buffet, served from 6:30 to 13:00 hrs.
La Galeria Bar
Bar "La Galeria" a space for daily fun enjoying the best videos and live music, located in the lobby area.
Service from 18:00 to 24:00 hrs.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (9)

Ratings and reviews for Best Western Real de Puebla

Overall score

1.8 / 5
5.01.0
9 out of 9
Amenities:
2
Room cleanliness:
2.6
Hotel staff:
2.9
Room comfort:
1.8
Location:
4
Value:
2.2

22% would recommend to a friend.

Sort by:
Review of Best Western Real de Puebla

Reviewer score

2
5.01.0
Zarzuela
Mexico
Aug 11, 2014

Elevator

Needs to change beds and have to do something with their elevator, it's unconfortable have to run 'cause the door could hurt us.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
3
Review of Best Western Real de Puebla

Reviewer score

1
5.01.0
Ana Dissapointed traveler
Mexico
Jul 28, 2014

Worst Hotel in town

Do not book this hotel. When I arrived they didnt have my reservation, and had overbooked the hotel. It was midnight and the staff didnt care that they had left me with no place to stay, they were rude, uncaring, unprepared and I will never stay at a hotel of this chain in my life. They didnt take any responsability blaming this website and saying it was not their problem that I made a reservation, payed for a room BUT GOT NO ROOM TO STAY.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Review of Best Western Real de Puebla

Reviewer score

2
5.01.0
cfhasbun
Washington, DC, USA
Aug 15, 2011

American Hotel chain, un-American standards

The Best Western Hotel in Puebla could be very deceiving for an American traveler. Being an American chain, the Best Western Hotel in Puebla lacks typical American hotel standards, such as A//C in rooms, T.V. remote control, iron/iron board to name a few. The hotel badly need some renovation, and room upgrades. It is affordable but not the best option. we stayed for only one night, so it was okay, but would have stayed at another place if I was thinking of staying for longer than that.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
2
Sightseeing tip: Not Applicable

You might want to start by taking the Turibus in Puebla, at the main plaza (Zocalo). It would give you a good idea where to go, get off. If you want to go to the Loreto Fortress (Fuetre de Loreto), just take the Turibus and get off there.

Review of Best Western Real de Puebla

Reviewer score

1
5.01.0
ENJOYWEEKENDS
DETROIT MICHIGAN
Mar 2, 2011

BAD MATTRESS

There is no real good reason to stay here.The mattress was so bad it was like you were sleeping on only the boxspring.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
4
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
1
Review of Best Western Real de Puebla

Reviewer score

3
5.01.0
Spaniard Traveling
Business
Miami, USA
Oct 24, 2010

Regular Hotel

Regular hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Convenient and cheap hotel. don't expect all the amenities. You are in Mexico and the hotel is not that expensive.

Review of Best Western Real de Puebla

Reviewer score

3
5.01.0
Spaniard Traveling
Business
Miami, USA
Oct 9, 2010

Review Hotel Best Western Real de Puebla

When you travel to Mexico and your budget is limited, you just want a room, bathroom, perhaps a TV and most important INTERNET CONNECTION. Eventhough Internet in this hotel is included, the system failed many times and as you know we get really nervous when we are not connected, but overall the price is correct for what you pay for. And always have in mind that when staying in this hotel you are in Mexico. this is a Best Western (USA controled Hotel) but it is still located in Mexico with Mexican people and ran by Mexican People, so just calm down and relax...things take time to get done down here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Short walk to restaurants.

Review of Best Western Real de Puebla

Reviewer score

2
5.01.0
Rojas_adolfo
Mexico City
Jul 19, 2010

"Just to sleep Hotel"

Nice location, cheap.. Just to sleep hotel. Otherwise I never recommend it

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
1
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
4
Nightlife tip: Short walk from hotel

Near Av Juarez

Review of Best Western Real de Puebla

Reviewer score

1
5.01.0
Michelle White
Grantie City, Illinois
Mar 13, 2010

Hotel Real de Puebla

This is by far the WORSE Best Western I have ever come across. The staff was rude, they have no experience with online reservations, customer service was beyond deplorable, electrical outlets were not only faulty, they were dangerous. The bathrooms were very small shower stalls. Did I mention the rude staff. It is unbelievable that Best Western could ever endorse such a horrible Hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
1
Review of Best Western Real de Puebla

Reviewer score

1
5.01.0
Great Place to Stay
Columbus, Ohio
Aug 26, 2009

Horrible Experience- Fire Hazard

I went to this hotel because it had excellent revies, nevertheless the Best Western Hotel did not have adecuate measures in place to deal with emergencies. During my stay there was a minor fire in the hotel which turned out to be a major ordeal due to the negligence of the staff. The hotel staff did NOT alert the guests of the fire and did not sound the fire alarm. The majority of the guests became aware of the fire only after smoked had entered their rooms. The hotel staff did not give out any information as to what was happening and as a result a very minor incident ended up causing panic. I would NOT recommed this hotel to ANYONE. The hotel itself was located in a good area and had nice rooms, however I would NEVER again stay in a hotel that failed to offer minimal guidance to its guests during an emergency. Also, the hotel promised to refund the money for that night and did not do so.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
5
Value:
1
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