$403 Avg/night
Rate and special offer based on Check-in: Jan 17, 2015 Check-out: Jan 19, 2015

Grand Riviera Princess All Suites Resort and Spa All Inclusive

4 stars
Punta Bete Km 296, Carretera Chetumal Puerto Juarez, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
107 reviews
good resort

great resort, excellent services, needs improvement on the beach, See full review

  • luis mtz
  • Oct 26, 2014
Dream Vacation!

The Resort was awesome! It is so large that they have shuttles to get you to where you want to go!... See full review

  • Maddog
  • Oct 20, 2014
The Mayan Riviera offers gorgeous surroundings and an incredible variety of landscapes to explore the ancient history of the area, and the Grand Riviera Princess All-Suites Resort lets guests take full advantage of that. Hundreds of palm trees line the resort to enhance the natural setting, but the beach is the main attraction, keeping honeymooners and other guests coming back. Enjoy one of the 12 pools scattered around the property, or take a free scuba lesson to prepare for later excursions in the crystal-clear ocean. The all-Inclusive tag of the Grand Riviera Princess means that meals, drinks and selected activities are included when you book a stay.
Key facts
  • All-inclusive room packages
  • 12 pools
  • Fitness center
  • Teen club
  • Water sports
  • 6 tennis courts
  • Scuba lessons
  • Banquet and meeting facilities
  • 24-hour room service
Neighborhood
The Grand Riviera Princess is located just minutes from the beach and all the shops, restaurants and amenities of the resort. There's a trolley service for those who want to rest tired legs after walking in the Mexican heat.
Hints and tips
Overall, the resort is quite large. Search a map online before booking your stay, and decide what you want to be near so that you can choose a room accordingly.

Staying in the center of the resort will be a short walk to restaurants and the beach. If you select a swim-out room, make sure to book one in front of the pools where the sunshine warms the water.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Grand Riviera Princess All Suites Resort and Spa All Inclusive Rooms

Grand Yucatn Deluxe Junior Suite
Grand Yucatn Deluxe Junior Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Grand Yucatn Deluxe Junior Suite - Pool View
Grand Yucatn Deluxe Junior Suite - Pool View offers the same accomodations as in the Grand Yucatn Deluxe Junior Suite, with a direct acces to the pool from the balcony
Deluxe Junior Suite - Pool View
Deluxe Junior Suite - Pool View offers the same accomodations as in the Deluxe Junior Suite, with a direct acces to the pool from the balcony
Platinum Suite
Plaitnum Suite offers one king bed or two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 32' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.
Junior Suite
Junior Suite offers one king bed or two double beds air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, ceiling fan, color TV, hairdryer, iron / ironing board, laundry service, mini bar, room service, safe in room, telephone and tea and coffee making facilities.
Junior Suite Deluxe
Junior Suite Deluxe offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV, Mini Bar with water, soft drink, beer, stocked daily. Balcony or terrace.
Laguna Villa Suite
Laguna Villa Suite offers one king bed, two double beds, sofa bed, full bathroom with Jacuzzi, hair Dryer and Vanity Mirror, Telefhone in room and bathroom, Iron and board, safety deposit box, air conditioning and ceiling fan, coffee market, satelite 26' plasma TV,In room Premium bar, Mini Bar with water, soft drink, beer, stocked daily. DVD Library available in Platinum lounge, Pillow Menu in Platinum Lounge, 24hrs. room service, Private pool with butler service, International Newspaper located in Platinum Lounge, Nightly turn down service, Use of bathrobes during entire stay, Free internet unlimited at Platinum Lounge as well as free wireless internet in rooms, Private Check in with cold towel on arrival and welcome drink, 1 special dinner, 1 water circuit at the Spa (per adult, per week), special amenities in room.

Amenities

  • All inclusive
  • WiFi
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Accessibility
Handicapped rooms/facilities

Dining

Riviera
International Main Buffet.
Sunset
International Main Buffet.
Mamma Mia
Italian.
La Vaqueria
Grill.
Las Olas
Seafood.
La Hacienda
Mexican.
Miso
Asian.
Le Fleur
International Gourmet.
La Fondue
Swiss.
Chill Out Beach Club & Restaurant
Restaurant.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (107)

Ratings and reviews for Grand Riviera Princess All Suites Resort and Spa All Inclusive

Overall score

3.8 / 5
5.01.0
107 out of 107
Amenities:
4
Room cleanliness:
4.1
Hotel staff:
4.1
Room comfort:
4
Location:
4
Value:
4

74% would recommend to a friend.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
shenno
Business
miami, Fl
Dec 1, 2014

nice experience

That was my first time going to Cancun...we had a great time there but i was expecting more as for shows snd kids activities...but overall it was a nice experience..the resort is beautiful and well designed

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Wee Man
Business
Playa del Carmen
Nov 25, 2014

Lovely

5 ***** great location and food choice plenty pools and bars

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
FranciscoG
Business
Chicago
Nov 21, 2014

Beautiful hotel, a bit understaffed.

The Grand Riviera Princess is a beautiful expansive resort with all of the amenities one could ask for. I would definitely recommend upgrading to the Platinum or Laguna Suites as the extra amenities are definitely worth the cost. The only downside for me was the quality of service. While the staff was very friendly and helpful when they could be, the resort is simply just too big for the amount of staff on site. With so many people to take care of, you are almost always waiting for something you need. Whether its checking in or trying to make a dinner reservation get ready to do a lot of standing around. Also, the resort isn't exactly next door to the center of town so if you want to enjoy life outside of the resort get ready to spend $20 bucks on cab rides back and forth. That being said, still had a wonderful time and met a lot of nice people. Would recommend a stay.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
sm1234
Business
north jersey
Nov 18, 2014

great hotel for the price

Without traffic, the hotel was only a 30 minute taxi ride from the airport. The hotel staff were all very pleasant - from front desk check in to the cleaning staff for the rooms. The hotel grounds were beautiful and well maintained. Food was average, but for the price I paid for airfare and the all inclusive feature it was well worth it. Overall I would highly recommend this hotel and would return again myself.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

Selvatica - awesome day trip for zip lines and other adventures. About a 40 min drive from hotel.

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

4
5.01.0
Pao1982
Business
Waldorf, md
Nov 8, 2014

Great vacations

The staff were nice and helpful. Great place to relax and eat. The beach was great! I totally recommend it. We went to the 5 th ave at night and it was nice.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
4
Trip purpose:

Business

Nightlife tip: Short drive from hotel

5 the avenue

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

1
5.01.0
UnhappyTraveling
Business
Denver,CO
Oct 27, 2014

Horrible experience

This is my 7th time visiting Mexico and I have always been impressed. Unfortunately this was the worst vacation I have ever experienced. Upon arrival there was no one greeting or offering beverages like every other hotel in Mexico. We had to wait in line and once we final reached the counter there was no friendly greeting and they spent 30 minutes staring at a screen before they told us there was no reservation. I showed all my reservation confirmations and proof of payment from my account but she told us the only way we cound get a room would be to give her a Credit card. I did, just wanting to settle in after a long day of travel. Once that was finished she told us the room would not be ready for 2 hours. 3 hours later we come to check into our room to be told it is still not ready but the manager would check to see soon. They ended up putting us in an alternative room until ours was finished 7 hours after arriving only to find a room that was not ready and under construction. We at that point realized the reason it took so long was because the Family section was under construction - incuding no bunk beds as promised, no alarm clock, only one twin bed for 2 children, a shower that leaked all over the floor both inside and outside of the shower, a safe that broke with all our belongings inside including our cash and passports, sheets that were not changed out, I had to call for room service, and a TV that was not even hooked up to cable. You can imagine the frustration at this point. We also had to go back up to the check in counter 2 additional times before they finally found our original reservation (this was on the last day of our 8 day vacation). We were only 1 of 7 families staying in this new section of the resort therefore - no consierge, no kids play area - as both were promised, and since it was under constructions lots on noise and banging to complete all other rooms early in the morning. I wish I would have know or I would have choosing another room. Next I want to comment on the service, no one seems happy or excited to work here, no one says hello or smiles as they pass you, when you do request something or need assistance they refer you to someone else and typically that requires another long walk just to find out no one is there. The Food was Horrible at the buffets, the Specialty restaurants were ok of you could get a reservation. There was not one day that passed that we did not have something terrible wrong happen. The ocean also has a sulfar spring right in the center so water is red, super salty and stinky. This is the first vacation I have ever had where my entire family was ready to go home days prior to the end of our trip. I would not recommend this hotel to anyone as it was a very bad experience.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

2
5.01.0
alenat
Business
Las Vegas, Nevada, USA
Oct 27, 2014

All inclusive doesn't really means what it is day in this hotel

This hotel remains me of a cheap airline, which is trying to get every nickel and dime from you on your way to your destination. Room and the internet services are not included in the price (try to define ALL INCLUSIVE” there), but if you upgrade to a more expensive villa or a "PLATINUM" section of the hotel you’ll get some of it. Villa does make a difference for an extra $190 per night, but "platinum” section of the hotel is a total waste of money. You may get a burrito late at night after waiting for at least an hour and a lousy internet service "for free" but that's about it. The sheer ambiance in this hotel is not as four star hotels are. My wife, my daughter, and her boyfriend rated this place on par of some Vegas motels where you see a sign "ELVIS SLEPT HERE". In Mexico, I guess it would sound "A JOSE SLEPT HERE", just to explain which one.. I would not recommend this place to anyone and it is on my 'NO TO STAY" list of the Riviera Hotels

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
1
Trip purpose:

Business

Time-saving tip: Short drive from hotel

Another Hotel

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
luis mtz
Business
el paso texas
Oct 26, 2014

good resort

great resort, excellent services, needs improvement on the beach,

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
Maddog
Business
Riverside, CA, USA
Oct 20, 2014

Dream Vacation!

The Resort was awesome! It is so large that they have shuttles to get you to where you want to go! The food very good with a wide variety of "Specialty Restaurants" to make reservations for! There was a "Bar" around every corner which came in handy!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Do not fall for the "Dollar Rent-A-Car" Fraud for $39! If it sounds to good to be true... it isn't true!!! After all of the "Mandatory Extras," it would have cost me over $300 for the $39 rental!!! Then we had to find transportation to the Resort because we thought we would have a "Rental Car!" Three hours later, and $100 poorer, we got to the Resort! Better to just book ground transportation!!!

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Review of Grand Riviera Princess All Suites Resort and Spa All Inclusive

Reviewer score

5
5.01.0
ss2h
Business
South Plainfield, NJ
Oct 15, 2014

Great trip!

We stayed 3 nights and everything was perfect, great food and strong wifi.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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