Viva Wyndham Maya Resort - All Inclusive - Playa del Carmen

REALLY NICE PEOPLE! COZY PLACE. WE LOVED IT!

I took my daughter and a friend here as a graduation present. The food on the buffet was really pretty bad. Still you could find something to eat like the pasta. The snake bar and 3 restaurants on site had decent food. Upon check in our air conditioner didn't work. This is a must in 95° weather. Waited over 3 hours in the room to get it fixed so this started the trip out badly. The grounds were well maintained and beautiful. The entertainment was the best part of the resort in my opinion. The picture staff was not only rude but very unfriendly and needs to be replaced. Even though the pictures were very expensive we wanted to buy some but we could never get anyone to help us. They always told us to come back in 1 or 2 hours even when they were standing around shouting the breeze. So needless to say we never purchased any. The housekeeping staff and waiters were all very friendly and helpful. The front desk staff not very helpful asked for a clock on our first, second, third and fourth day and never received one. Finally just gave up, came on vacation to relax not to be frustrated. We have been to Cancun 2 times and this was our first and last time we go to this part of Mexico.

We asked for king bed no smoking! got 2 queen beds in a smoking room. Also we booked a garden view room and got an drive way view. We give it 1 1/2 stars over all.

when I got there ,they told me it wasnt rooms available ,so they send me to a different hotel,wich it was Riu playacar and was wonderful

Average vacation in Mexico, nothing bad to say,but next time we'll go to different hotel, no AC in buffet area, food nothing special,very loud evening events,if you are looking for early time to go sleep, get a room as far as possible from the beach area, or music will be there with you whole night. 3 stars Vacation and You get what You paid for

beatifull ocean, great location, food was good

The hotel was great! Everyone was helpful and super friendly. Rooms are standard but perfectly comfortable. Great atmosphere and location. Make sure to check out the market right outside the hotel gates. Xel-Ha and Coco Bongo are musts!! Coco Bongo was the best club I have ever been too and you can get tickets at the hotel desk. Ask for the waiter William, he ruled! I would go back in a heart beat!

We love this place, all the staff make us feel like family. We get hugs and kisses when we arrive and when we leave....everyone is just one big happy family at this resort. The beach is amazing. Where can you go and open your slider and put your toes right in beach sand??? It is amazing as is the food. Never hungry at this resort and if you are there is a problem as we have gone with many a picky eater and they have loved it.

My sister and I spent our yearly vacation together at the Viva Maya, Playa Del Carmen and this is our view of the resort, region and activities.First the Resort-It is beautiful and well kept. The staff is professional and willing to accommodate if possible. [...] at the front desk was a wonderful help and a super sweet lady. The best bartender is [...]...makes excellent Mojitos and ALWAYS with a big wonderful smile. The maids are very willing to get you what you need. No many of them DO NOT speak english...but really how many maids in America speak a second language?? We are visiting THEIR country, so deal with it. The entertainmant and shows are great, the comedy and disney shows were our favorites. Some of the dancing shows were a little boring to us but to each their own. The drinks were mixed just fine not watered down as I had read on here. One thing we really liked was that there was a bloody mary bar at breakfast where we could make our own. The pool was tyically keep clean daily. The ocean was unbelieveably beautiful! One word of warning....If the flag is RED enter the water at your own risk, the waves can be killers! the buffet food is average and yes it does get old after while, we were a little disappointed there was not more seafood offered. The rooms were cleaned very well daily, we would go to breakfast and come back to a clean room. Only 1 day out of seven was it cleaned in the afternoon. The one down side is that they are not real good at restocking the mini fridge. Everyday we called to the front desk to get a restock. our beds were NOT hard at all, very comfy. The court yard, patio area and covered walkways are gorgeous. I think anyone booking here needs to remember this is NOT America or Europe...it's MEXICO...NOT a 1st world country so do not expect first world rating...keep it in perspective. These people work very hard to entertain and accommodate YOU.Now for Playa del Carmen and outside activities...Playa is beautiful and safe...day or night so please explore this wonderful area! We took the ferry over to Cozumel and rented a jeep to drive around the island with. What a fantastic experience. I would recommend stopping at Rasta's Beach Bar...AWESOME! The National parks right on the coast are amazing with huge crashing waves on the rock...you don't want to miss that! Coconuts is a fun bar to stop at also...it's on a cliff so you can see a lot of the shoreline from an elevated view. the one guided excursion we took was to see the Mayan ruins at Tulum. We booked with grayline and the one thing that we were told was that we got to swim in an underground river...well NOT exactly...it was a pond. We still had great fun and got to jump off cliffs into the water if we wanted. The one real complaint we had is we were not warned of the excessive walking involved. I would say we walked a good 5 miles between the ruins, jeep ride through the jungle,zipline, lunch, swimming and back to the bus. All this in 90 degree weather,so be prepared. All in all we enjoyed the vacation very much. We hope you find this helpful in your travels! Michelle & Debbie

Initially Given really bad room, not close to resembling what we booked online. Staff was great and gave us a far better room. Grounds were great, room we ended up with was very nice, pools and bars were also very good. Only down side is the food. Very bad food, buffets are what they are, but this was pretty bad overall. We ate at 3 of their a la carte spots and 2 were also bad, only one was good (Italian. Aside from the food, the resort was great. Nice value for the money.