Viva Wyndham Maya Resort - All Inclusive - Playa del Carmen

I like the location, very clean, beautiful views of the Ocean, and the food was good too. Lost of activities scheduled to do during the day, nice shows at night. Over all it was a good place to stay. The only complain I have is the Front Desk people; very un polite. The room was not ready for us after 4 PM, even though check in was at 3PM (we arrived at about 1:30 PM) nobody took the time to explain the activities, nor what to do while we waited for the room, besides a restaurant and the bathroom. One of the ladies who sits in the front of the reception did not acknowledge us even though we were siting right in front of her, we just wanted to ask questions about a reservation for a restaurant. I suggest the reception should have activities for those who wait for their rooms, and bathrooms with showers to refresh and get changed. We would not have minded the wait if there was a bit more of direction... The rest of the stuff was really great, very helpful and polite.

The best experience for ever, the food, the beach, the shows, excellent service! Thanks!!

My wife and I truly enjoyed this Hotel. Everything was perfect, and we'll gladly book another trip soon..

It was our second time at this resort. It was as good as our first visit but the daily charge for the room safe annoyed me somewhat. The ala carte restaurants were all very good.

2nd time at the viva maya playa del carmen. Love,love,love, the location and beach is awesome. Front desk could be a little friendlier, escpecially because it is your first impression. Resort store help not so friendly also. They are very picky on the money they take, not sure why. Bills with write marks on them or small tears they will not accept. The market across the street is more accomodating. Entertainment staff and bartenders awesome. Restaurant food is awesome buffet is average. There is something for everyone. My big complaint was the dampness and odor in our room. Tried to regulate the air with the fan, but didn't always help. Felt very safe at this hotel. Lots to do but we chose to just lay on the beach, it was great.

The hotel staff was very friendly and so efficient. The second I was done eating something, they'd take away my dirty plate. They didn't need to be THAT efficient, but it was really nice being catered to. Kayaking, paddle boarding, beach volleyball, and all the fun activities were great and included in the fee. The location is absolutely beautiful since it's a beach front property. The Mayan restaurant at the sister resort is super delicious and I highly recommend it. The only downside I think is that you can only reserve 3 of the resort's restaurants for a 7 night stay. It's okay though since the menu for the buffet changes every night (i.e. Monday - Mexican, Tuesday - Italian, etc) Unfortunately, they don't have a shuttle going to Playa Del Carmen or Cancun. A taxi to Cancun would cost $55, so that's $110 round trip plus tax and so we didn't go there. We were told that it was only a 10 minute walk to Playa del Carmen but that was a ridiculous underestimation since the walk is 30-40 minutes. I know that since we did this round trip walk 4 out of the 7 nights we were there. Overall though, the experience was excellent. The beach was beautiful, the waitstaff friendly, and the food delicious.

Don't know what others have written about this place, but it is in a perfect location--GREAT beach to walk all the way up to Playa del Carmen or in the other direction to the jungle. Staff is very friendly & helpful. Food in all restaurants was good or very good. Big variety that changed even on the buffet. There are 2 pools; one that allows kids & another that is somewhat hidden for adults only. Alot of European travelers where here when we were here.

We have been to this property over 12 times. It's location works well for us.

This is our 6th visit to the Playacar area and we absolutely love it. We stayed at Wyndham Maya about 5 years ago (we did not choose the hotel, it was through a tour/group), and since then have stayed at their sister hotel, Viva Wyndham Azteca and other hotels in this area. We went back to the Wyndham Maya because of the location and the price. We were pleasantly surprised to see that the hotel has maintained its clean and extremely friendly atmosphere. The rooms now have central air (before it was the wall mounted air conditioning), they have partially enclosed the pool bar and grill to protect against rain/wind. Only complaint is the beds are very hard !!! Seems to be that way in every hotel. The staff is extremely friendly and always say "Hola" when then pass you in the halls. The kids in charge of daytime entertainment are very energetic and friendly. There is always something to do from yoga/stretching, water aerobics, dance lessons (right by the pool), darts, beach games (coconut bowling), volley ball etc. There are Hobie Cats, kayaks and boogie boards. For a price you can parasail or rent wave runners. The hotel has cute activity for children too. There are plenty of chairs by the pool and on the beach. Best of all, the quality of the food has improved so much!! There is something for everyone and every culture. The specialty restaurants were amazing ! We were never disappointed. You must make reservations early because they fill up fast. While we were there we visited Xplor and Xcaret. Xplor has 14 zip lines, underground rivers to swim or raft in, and amphibious vehicles you drive above and underground. Xcaret is a zoo but not like the zoo's in the US. Its more for animal protection and conservation, very interesting and informative. The best part of Xcaret is the Mayan show they do every night. It is spectacular and a must see. Other places we have visited in the past include Chichen Itza, Tulum, Xel-Ha, and Coba. You're only about 1 mile from the ferry that takes you over to Cozumel where you can snorkle, scuba dive, or rent scooters and check out the island. We've also snorkeled at Akamal and a little-known place called Yal-Ku. I would definately recommend this hotel to friends and family. Its not a 5 star by any means but it's very clean and the atmosphere is welcoming. The beach is beautiful and the area is very safe. Playacar is a gated community.

We booked this trip for our honeymoon...big mistake!! The hotel must have been falsely advertised. The beach was not even visible from our "ocean-view" room. Our room was just outside a stage where obnoxious loud music was playing until at least 3 a.m. Our room was no better than that of a cheap motel and it was hardly kept clean. The balcony was small and dirty. Our special "honeymoon package" included a "free photo," which we had to spend $50 to ever see. Our welcome snack was 3 pieces of ham and rotten fruit. The food was terrible. All of the meat was questionable and reservations had to be made far in advance for any of the decent restaurants. We tried to call home but the hotel would not unlock our phone. We offered to pay the fee but they still did not unlock our phone until the following morning. We sent our room number to our parents via email, hoping they would call so they could help us get out of there. We waited by the phone, listening to children screaming and running down the halls all night. During the night, the door to our room was even opened. The whole trip was a total bust. The beach is full of drug dealings and most of the activities are run by people who will not even help you. Would not ever go back.