We didn't know this hotel before our trip,it is in a good position in Quinta avenida,where you can... See full review
Jul 19, 2014
Simple and Good
Hotel is in a perfect location, walking distance to all.
Room is very simple, just your bed, towel,... See full review
Apr 7, 2014
The TUKAN HOTEL & BEACH CLUB is situated right in the heart of Playa del Carmen, only 45 minutes from the Cancun International Airport. Desirably located on the famous 5th Avenue, the Tukans guests are only steps away from the beach, duty free shopping, restaurants, cafs, lounges and entertainment. The hotel has 157 rooms in one main complex and three annex buildings all surrounded by lush tropical vegetation, creating a relaxing oasis for guests to enjoy. All rooms are fully equipped A/C, ceiling fan, safety box ($), flat screen cable TV, bathroom with shower, 1 queen or 2 double beds, private balcony or terrace and FREE WIFI. Guests can choose the meal plan that best suits their needs, including Room Only (EP), Breakfast Buffet BB (at La Ceiba restaurant), Full Pension Plus (FPP)/ Full American Plan (FAP) (Breakfast, Lunch and Dinner at La Ceiba restaurant with domestic non-premium beverages), or All Inclusive (AI) (meals at Kool Breakfast Buffet, Tulipanes a la carte Restaurant, Legends Sport Bar & Grill, La Ceiba Buffet Restaurant, and Living, also includes Premium (domestic and international) beverages at all bars & restaurants, as well as at the Kool Beach Club). Our main restaurant LA CEIBA BAR & BUFFET offers breakfast, lunch and dinner buffet-style and can accommodate up to 120 people. It is located just in front of the main building of the hotel and provides air conditioned or outdoor seating. The A-la-Carte restaurant LOS TULIPANES BAR & CENOTE is located directly on the 5th Avenue and offers a variety of traditional Mexican and International dishes for breakfast, lunch and dinner. The LIVING GARDEN BAR overlooks the 5th Avenue and offers all kind of drinks, coffee, tea and a variety of snacks, as well as a Big Screen to watch the best sporting events.LEGENDS SPORT BAR & GRILL is a great place for couples, friends and the entire family to enjoy an extensive menu and variety of drinks. It is your ultimate place to watch any major sporting event on one of our eight LCD 50 TVS or High-Definition Big Screens with air conditioned and outdoor seating. KOOL BEACH CLUB BAR & RESTAURANT Offers outdoor or indoor beachfront seating for up to 140 guests. The extensive lunch and snack menu offer an authentic fusion of flavors, all prepared with the freshest local ingredients selected especially by the Chef. Guests of the Tukan Hotel can enjoy the Kool Beach Club, open daily from 08:00 to 18:00 , offering lounge chair, sun bed & umbrella rental (complimentary for guests with All Inclusive and Kool Elite Meal Plans, subject to availability), an extensive food & beverage menu, swimming pool, and great music. The beach club is only a 10 minute walk from the hotel and a complimentary shuttle service runs at pre-established times throughout day. Hotel parking is subject to availability and Public Pay Parking is available close by.
Playa del Carmen.
Cancun International Airport.
The city of Playa del Carmen is a 45 minute car ride away from the international airport of Cancun.
Tukan Hotel and Beach Club Rooms
Located in the central building, these rooms have a charming design with tropical colors and Mexican decor. They are equipped with A/C, ceiling fan, bath with shower, one queen size or two double beds, cable TV, safety box ($), private balcony or terrace and free WiFi.
Newly remodeled suites with a contemporary decor and modern design, located in the central or adjacent building. Offering one queen size or two double beds, one bath with shower, A/C, ceiling fan, safety box ($), flat screen cable TV, private balcony or terrace and free WiFi.
Two Bedroom Suite
Located in the central building, these rooms have a charming design with tropical colors and Mexican decor. They are equipped with A/C, ceiling fan, bath with shower, two separate bedrooms with one queen size or two double beds, cable TV, safety box ($), private balcony or terrace and free WiFi.
Free internet in room
Doctor on call
Free internet in room
La Ceiba Bar & Buffet
Main restaurant. Offers breakfast, lunch and dinner buffet style and can accommodate up to 120 people. It is located just in front of the main building of the hotel and provides air conditioned or outdoor seating.
Los Tulipanes Bar & Cenote
A la Carte restaurant is located directly on the 5th Avenue and offers a variety of traditional Mexican and International dishes for breakfast, lunch and dinner.
Living Garden Bar
Overlooks the 5th Avenue and offers all kind of drinks, coffee, tea and a variety of snacks, as well as a Big Screen to watch the best sporting events.
Legends Sport Bar & Grill
is a great place for couples, friends and the entire family to enjoy an extensive menu and variety of drinks. It is your ultimate place to watch any major sporting event on one of our eight LCD 50 TVS or High Definition Big Screens with air conditioned and outdoor seating.
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Street performers set up outside hotel, late nite party goers noisy on return to hotel in wee morning hours, staff was loud and their conversations via walkie talkies didn't help. Hotel charges for room safe, hot tub was never hot and rooms
smelled moldy with limited hot water for showers. Beach access was a good half mile from hotel. The breakfast buffet for $3 was the best value.
Hotel features (5 = best, 1 = worst):
$3 breakfast buffet
Review of Tukan Hotel and Beach Club
Would not recommend
Los Angeles, CA
Dec 12, 2011
Just returned from 10 days stay in El Tukan; unfortunately I wouldn’t recommend it to anybody!
I didn’t expect too much from this place, I go to PDC mostly for scuba diving, and selected this hotel because of its good location. It was convenient
and close to everything. The Hotel was very basic but not bad, grounds were well kept, pool was little but clean. Rooms were very basic also, no fridge, no phone, no clock but clean, food was just OK for the money. However, there was very little hot water, not enough for a full shower ever. One evening there was no electricity, complete darkness, I had to use my diving light to walk around the room…. Most of the stuff was unprofessional with poor communication skills.
My major problem was that my phone was stolen in the first day of my stay ( I suspect by a staff member when they switched me to another room.) It took me two days figure out how to suspend service on my stolen phone. The stuff was absolutely unhelpful. Most of the stuff speak very little English/ or no English at all, not sure if they really understood me. I asked for a manager multiple times but never got any respond back. Customer service does NOT exist at this hotel!
I so some others reviews complaining about stolen iPhones, cameras, etc.. I t looks like security is a real issue at this place. Think twice before choosing this hotel
And dear management, please do not reply to me with a “click and paste” letter with bad spelling.
You had enough time to do so in person.