The Royal Haciendas Playa del Carmen - All Inclusive ★★★★

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$355
avg/night
Rate and special offer based on
Check-in: Mar 5, 2016 Check-out: Mar 6, 2016

Fun with Friends

Would recommend Tue, Dec 2, 2014
A lovely resort, the food was great and the service was incredible. Loved the swim up bar and all the staff was really great. Lacked only in night time activities. If you are looking for even a little night life this is not the resort for you. We made our own fun and would definitely go back for a wonderful relaxing visit.

| Battle Creek, MI Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Beautification. At Its Best

Would recommend Fri, Nov 14, 2014
This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I arrived 11/9 I was in awe. Talk about the wow factor. The food, beach,pool tthe deco,even down to the cleanliness of the staff. Last but not least them drink were the Bomb. Will be back next year God's willing, and I highly recommend this hotel to everyone.

Dining

Room service is excellent

| Bronx NY Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Beautiful Villa

Would recommend Mon, Sep 29, 2014
Extremely happy with the week that we spent from 9-20-14 thru 9-27-14. Hotel is about 30 min from Cancun airport. Our 1 bedroom villa was beautiful. Extremely clean and plenty of room. Daily maid service and addtional drinks were available. Pool and beach service was great to. 24 hr room service. We did the all-inclusive package and was well worth it. The only negative about this week was the trying to make us attend the "90 min Time share presentation" Be persistant in saying "NO" or you will get sucked in.

Dining

Food is excellent!

| Cape Coral, FL Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Our stay wasn't wonderful

Would not recommend Fri, Aug 29, 2014
Hotel/resort is beautiful. We go to be on the beach and ocean. So disappointed, so much sea weed on the beach you had to get through it to get to the water and the water was also full of seaweed. No waves to play in, water very calm and flat. Resort staff very nice. We were a group of 7 so had 2 suites and they refused to put us near each other that was also very disappointing. too far from town, we paid $50 total to go to town and back, no other options! Probably would not stay here again.

Money saver

transportation from Cancun use USA transports, by far cheapest and best

| Colorado Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 2 /5
  • Value: 3 /5

Perfect Relaxing Vacation!

Would recommend Fri, Aug 1, 2014
This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a girl's trip and reunion and we definitely would come back here to stay. We all had a great time. The only negative thing was that there wasn't more entertainment at night.

Time saver

Don't believe the presentation for the membership is 90 minutes long because we were there 2 hours and had to leave before it was complete because we had an appointment elsewhere

| Conway, South Carolina Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5

Fabulous all inclusive experience

Would recommend Mon, Jul 28, 2014
This place has it all. Plenty of fun for everyone in our group weather it was beach volleyball, relaxing, or dining in one of the great restaurants. The food was fantastic! And the service great. The rooms were big and very clean. Pre ordered room service breakfast arrived right on time every morning. Lots of activities if you want. Beautiful beach with a good area for swimming. Terrific place to take the family. We arrived on a Thursday which is not the typical check in day and the process was extremely slow! This was the only glitch in an otherwise beautiful stay.

Money saver

Book your rent car with the hotel so you can go where you want and save on airport shuttle fees

| San Antonio, TX Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Awesome family fun

Would recommend Fri, Jul 11, 2014
Family of 16 people and we had a great time. We had a whole villa to yourself and we enjoyed our family gathering in our suites as well as having dinner right on the ocean. This place is very clean and service is fantastic.

Nightlife hint

Not much going on at night. Very quite place.

| Denver, co Family

4 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Couldn't ask for more

Would recommend Wed, Jul 9, 2014
I picked this place based on customer reviews. It did not disappoint. Excellent staff, good food, etc. We didn't take the kids this time, but will certainly take them next trip. Seemed very family friendly, which is what we were looking for. We're already looking to go back for a brief escape this winter.

Shopping hint

If you do all inclusive, the local shop owners on 5th know the colors of the armband associated with each hotel (you'll wear an armband to distinguish all-inclusive vs. member of resort). People will claim to be your waiter from the hotel that you happen upon on your shopping trip. It's a scam. We about fell for it.

| Arkansas Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Family Vacation

Would recommend Sun, Jun 22, 2014
The Hotel was beautiful. We had a 2 bedroom villa, the maid service was great, room was kept cleaned. We love the room service being available 24 hrs a day. Staff was friendly. We checked in on a Friday, therefore had to change room Saturday morning. We were not given any assistance at check in. We had to locate our room without an map and the resort is huge. It is a family resort, not a party place. Had a great time and would return.

Attractions

Aquanauts was a great place to go for diving. The owners are wonderful people! My husband got ill after a dive and they took us to the doctor office in Playa Del Carmen. While my husband was having decompression treatment they gave me a ride back to the resort.

| houston Tx Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

It's not a 4 star - it's a horrible timeshare property

Would not recommend Wed, Jun 11, 2014
It was a bad experience from the moment we got to the front desk and tried to check in. When they found out the second person was my 13 yr old son instead of an adult, the ft desk staff person said he had to make a change, and put us in the WORST LOCATION POSSIBLE. It was not just a ground floor room, which I hate, but it was also THE FIRST room as you walked off the lobby, so every single person and cart in the facility goes by the room. He refused to move me and told me if he put me on an upper floor then I would have to move rooms. The site and room selection said it was an all-inclusive, but he told me it was a meal plan and there were upcharges. that wasn't what I understood I bought, but okay, if the surcharge is for lobster and such I'll get over it. They had a surcharge for a hamburger on the dinner menu!!! I asked if that was a mistake - a regular hamburger, with a surcharge? Yes. I took a pic of the menu showing all the surcharges. There "formal" restaurant supposedly completely booked and requiring reservations only on the day of, surprising took reservations in advance, was half empty, and had SCREAMING children with parents too inconsiderate to take them outside. I ordered a scallop dish with a taragon reduction that did NOT have a spec of taragon ever touch it. also had a peppercorn encrusted tuna that was a thin piece with a little pepper on it. Limited uninteresting desserts. Service throughout the place was slow and I had to make repeated requests for coffee and drinks and a server at the pool. Curtain in the room had a 6" gap so couldn't keep the sun out in the morning and sleep in. Do not disturb sign would not stay on the handle. I must have had five knocks on the door each morning to check the frig, clean the room, change the robes #?#, give activity info, and coming back again for the same thing. when we went to the car to put our luggage in the trunk prior to checking out, one of the staff followed us to our car saying we had to have a check out slip, even though I told him we were not yet leaving. The staff was friendly, except for the very unkind man who checked us in and decided we needed to be in the cr_ap room #and said there was no mgr but I could call my travel agent to complain!#, however, they don't know anything about 4 star or resort service. The only good thing was the location and the fresh flavored yougurts in the morning. And there is really only 1 restaurant outside of pool grills/snackbars and those close 6pm or so. What a disappointment.

| Texas Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 2 /5