$256 Avg/night
Rate and special offer based on Check-in: Dec 9, 2014 Check-out: Dec 11, 2014

The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
42 reviews
Beautification. At Its Best

This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I... See full review

  • Glenny poo
  • Nov 14, 2014
Perfect Relaxing Vacation!

This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a... See full review

  • Girls' travel planner
  • Aug 1, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.

    The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (42)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.3 / 5
    5.01.0
    42 out of 42
    Amenities:
    4.2
    Room cleanliness:
    4.6
    Hotel staff:
    4.4
    Room comfort:
    4.6
    Location:
    4.2
    Value:
    4.4

    88% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Gwen 1994
    Business
    Southern MN
    Mar 9, 2013

    Awesome!

    The Royal Haciendas Resort was very, very clean!! We were told Welcome Home when entering the front lobby to check in! There were 6 travelers in our suite (4 adults and 2 teens) and there was plenty of room for all!! The view from our room was amazing, the pools, the grounds, and our rooms were in such great condition each and every day!! The staff are extremely helpful and friendly, we LOVED Galdino!! Yes the WiFi was so, so but vacation was not to be on our computers the whole time so that was fine! The food was ok....never went hungry and the grill by the pool had the BEST CHICKEN FAJITAS, and excellent beverages both for adults and teens, our fridge was restocked each day if it got low as well! We had no pressure to buy a time share but did take the 20 minute info meeting they gave us.... The only thing that was lacking a bit was the activities for teens...maybe some basketball or water polo as well as the volleyball!! we loved this resort and would highly recommend it to others!! oh...and the beach is AWESOME TOO!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Mary7418
    Business
    Long Island, New York
    Jul 14, 2013

    excellent!!!

    Family trip with my husband, teenage daughter and 11 month old baby girl...it was just perfect, from the moment we arrive till the minute we left, everyone is friendly and ready to assist you in any request, specially for the baby. Food was great and available EVERYWHERE (pool, beach, room, restaurant) and ANYTIME as they have room service (included in price) 24/7!!! we had a great time =D will definitely go back!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Bobbie L
    Business
    Minneapolis, MN
    May 27, 2014

    Wonderful Stay

    We loved staying here. Staff was fantastic, and beach was amazing. Though it was originally a timeshare property (they've recently opened it up for all-inclusive), we didn't feel too pressured to go listen to the 90-minute talk. We enjoyed the food (fish tacos were amazing), the drinks were delicious, and friendliest staff I've encountered. I had a spa, which was very relaxing. The only upsetting part was that my husband reserved a tee-time at the golf course for Friday. He went down (it was a 7am time) and they stated there were no reservations for him. When he talked with the desk, they said they re-scheduled for the next tee-time, but still no shuttle. He waited around for 45 minutes before coming back up to the room, disappointed. Maybe better communication between staff at the hotel and the staff at the golf club house would be more efficient.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    elmyraduff
    Business
    New York, NY
    May 18, 2014

    Great vacation

    Awesome food, great location, new and comfy hotel rooms(the suites with jacuzzi are worth the extra money), very nice staff. Dive center is also handy.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Long walk from hotel

    Spare an afternoon and walk to Playa Del Carmen from the hotel. Very nice beach walk with a rewarding ending.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    JuliesBirthdayTrip
    Business
    NYC
    May 15, 2014

    Great time and place

    Pleasantly surprised how great this was!!! Highly recommend!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Cmoore2
    Business
    Arkansas
    Jul 9, 2014

    Couldn't ask for more

    I picked this place based on customer reviews. It did not disappoint. Excellent staff, good food, etc. We didn't take the kids this time, but will certainly take them next trip. Seemed very family friendly, which is what we were looking for. We're already looking to go back for a brief escape this winter.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    If you do all inclusive, the local shop owners on 5th know the colors of the armband associated with each hotel (you'll wear an armband to distinguish all-inclusive vs. member of resort). People will claim to be your waiter from the hotel that you happen upon on your shopping trip. It's a scam. We about fell for it.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Girls' travel planner
    Business
    Conway, South Carolina
    Aug 1, 2014

    Perfect Relaxing Vacation!

    This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a girl's trip and reunion and we definitely would come back here to stay. We all had a great time. The only negative thing was that there wasn't more entertainment at night.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Time-saving tip: In Hotel

    Don't believe the presentation for the membership is 90 minutes long because we were there 2 hours and had to leave before it was complete because we had an appointment elsewhere

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Glenny poo
    Business
    Bronx NY
    Nov 14, 2014

    Beautification. At Its Best

    This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I arrived 11/9 I was in awe. Talk about the wow factor. The food, beach,pool tthe deco,even down to the cleanliness of the staff. Last but not least them drink were the Bomb. Will be back next year God's willing, and I highly recommend this hotel to everyone.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Dining tip: In Hotel

    Room service is excellent

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Trav101
    Business
    Northern MN
    Feb 10, 2014

    Wonderful Resort, great price!

    This place was beautiful! The rooms were cleaned and restocked multiple times a day. The staff was wonderful, very nice and most spoke some English. The buffet was good, a different theme every night. Only one sit down restaurant and you can order al a cart items at an additional cost. The only downside is that tips are not included and you must charge the tips to your room at every meal or drink service. The beaches were beautiful, well groomed and clean. Very well priced mostly inclusive hotel. I would go back in a heartbeat!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Time-saving tip: Not Applicable

    I DO NOT recommend GreyLine transportation (from the airport and back) , they were late picking us up twice and the hotel staff stated they have a lot of problems with this group.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    karr
    Business
    mass
    Feb 24, 2014

    great hotel with outstanding staff

    beautiful location and resort on a awesome beach. food was good and 1 restaurant was excellent.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    2
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Tulum was a great trip

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