$298 Avg/night
Rate and special offer based on Check-in: Jan 4, 2015 Check-out: Jan 5, 2015

The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
43 reviews
Beautification. At Its Best

This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I... See full review

  • Glenny poo
  • Nov 14, 2014
Perfect Relaxing Vacation!

This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a... See full review

  • Girls' travel planner
  • Aug 1, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.

    The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (43)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.3 / 5
    5.01.0
    43 out of 43
    Amenities:
    4.2
    Room cleanliness:
    4.7
    Hotel staff:
    4.4
    Room comfort:
    4.6
    Location:
    4.2
    Value:
    4.3

    88% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    1
    5.01.0
    badly disappointed
    Business
    Texas
    Jun 11, 2014

    It's not a 4 star - it's a horrible timeshare property

    It was a bad experience from the moment we got to the front desk and tried to check in. When they found out the second person was my 13 yr old son instead of an adult, the ft desk staff person said he had to make a change, and put us in the WORST LOCATION POSSIBLE. It was not just a ground floor room, which I hate, but it was also THE FIRST room as you walked off the lobby, so every single person and cart in the facility goes by the room. He refused to move me and told me if he put me on an upper floor then I would have to move rooms. The site and room selection said it was an all-inclusive, but he told me it was a meal plan and there were upcharges. that wasn't what I understood I bought, but okay, if the surcharge is for lobster and such I'll get over it. They had a surcharge for a hamburger on the dinner menu!!! I asked if that was a mistake - a regular hamburger, with a surcharge? Yes. I took a pic of the menu showing all the surcharges. There "formal" restaurant supposedly completely booked and requiring reservations only on the day of, surprising took reservations in advance, was half empty, and had SCREAMING children with parents too inconsiderate to take them outside. I ordered a scallop dish with a taragon reduction that did NOT have a spec of taragon ever touch it. also had a peppercorn encrusted tuna that was a thin piece with a little pepper on it. Limited uninteresting desserts. Service throughout the place was slow and I had to make repeated requests for coffee and drinks and a server at the pool. Curtain in the room had a 6" gap so couldn't keep the sun out in the morning and sleep in. Do not disturb sign would not stay on the handle. I must have had five knocks on the door each morning to check the frig, clean the room, change the robes #?#, give activity info, and coming back again for the same thing. when we went to the car to put our luggage in the trunk prior to checking out, one of the staff followed us to our car saying we had to have a check out slip, even though I told him we were not yet leaving. The staff was friendly, except for the very unkind man who checked us in and decided we needed to be in the cr_ap room #and said there was no mgr but I could call my travel agent to complain!#, however, they don't know anything about 4 star or resort service. The only good thing was the location and the fresh flavored yougurts in the morning. And there is really only 1 restaurant outside of pool grills/snackbars and those close 6pm or so. What a disappointment.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    1
    Room cleanliness:
    3
    Hotel staff:
    2
    Room comfort:
    3
    Location:
    3
    Value:
    2
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    3
    5.01.0
    kimchivivi
    Business
    playa del carmen mexico
    Sep 3, 2012

    its huge but theres nothings else to do.

    first. its a little far from downtown. there are few shuttle buses going to downtown everyday except saturday. but after 6pm you have to get a taxi. and it cost like 12dollars.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    3
    Hotel staff:
    3
    Room comfort:
    3
    Location:
    1
    Value:
    2
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    3
    5.01.0
    kimchivivi
    Business
    playa del carmen mexico
    Sep 13, 2012

    far from everywhere

    hotel was nice but it was far from everywhere. very inconvinient to get to downtown

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    3
    Hotel staff:
    4
    Room comfort:
    3
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    3
    5.01.0
    Danny102787
    Business
    Playa Del Carmen, Mx
    May 26, 2014

    Beautiful place with hits and misses

    Hotel grounds- beautiful Beach-beautiful Food-limited choice of restaurants/places to eat Nightlife--non existent on property Pool - great but closes at 6 Staff- not very helpful

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    3
    Room comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Use Catamaya when booking a snorkel trip! It was worth every penny and more! This excursion can be booked through the hotel.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    3
    5.01.0
    pad1
    Business
    Colorado
    Aug 29, 2014

    Our stay wasn't wonderful

    Hotel/resort is beautiful. We go to be on the beach and ocean. So disappointed, so much sea weed on the beach you had to get through it to get to the water and the water was also full of seaweed. No waves to play in, water very calm and flat. Resort staff very nice. We were a group of 7 so had 2 suites and they refused to put us near each other that was also very disappointing. too far from town, we paid $50 total to go to town and back, no other options! Probably would not stay here again.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    2
    Value:
    3
    Trip purpose:

    Business

    Money-saving tip: Not Applicable

    transportation from Cancun use USA transports, by far cheapest and best

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    NCAA
    Business
    Minneapolis, MN, USA
    Apr 7, 2012

    Clean, safe and great for kids

    We had a wonderful time. Lots to do at the hotel and in the area.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Raytay
    Business
    Kingwood TX
    Jul 12, 2012

    Great Place to Relax

    Second time to stay at the Haciendas. This is a beautiful hotel/time share. Rooms all have kitchens that are well equipped, huge showers and comfortable beds. If you rent the entire room it will sleep six in beds. We dined a couple of times in the hotel restaurants and the food was great. The bars at the pools serve great lunches, and they will bring it to your palapa on the beach. It an easy cab ride into Playa del Carmen for shopping and dining using a new road that skips all the traffic. Went to Xplor one day for zip lines and cave swimming, really worth doing but expect a lot of walking and climbing.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    If you know you want to go to Xplor, buy your tickets on line before you go to save money.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    DAB family
    Business
    Allen, Texas
    Jul 22, 2012

    Summer Vacation

    The resort was beautiful. Great pools and beaches.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Shopping tip: Short drive from hotel

    Rent a car. Transportation is very expensive. The store and restaurants were convenient but very expensive. Go into Playa de Carmen and shop for groceries at Walmart or Mega if you plan to cook or eat out. Watch out for the "no pressure" time share sales people, they will come to your room or call your room daily.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Maria la Gringa
    Business
    Queens, NY
    Aug 13, 2012

    Nice place to visit...

    The resort was very nice and the rooms were always very clean. The staff were always pleasant. Although the area is very large, you never had to walk much to get to a pool or a bar. The suites were great for families as the kitchens were well stocked with most utensils you would need. La Palapa restaurant was not the best, but the pricer Los Murales served a wonderful array of interesting seafood dishes, some prepared at your table.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Chitown Boy
    Business
    Chicago
    Nov 4, 2012

    Relaxing getaway with great views

    Our villa (facing the beach) was absolutely wonderful; with plenty of space and great views of the ocean. We loved having separate bedrooms, bath, and living, and dining space. October was the perfect time of year to go because the resort wasn't overly crowded; and it felt like we had the resort to ourselves. The staff was friendly and helpful. The grounds were kept very clean and beautiful. The food was ok. If you dont like to leave the resort you may want more options for meals, but if you enjoy exploring, there's plenty of options in Play del Carmen. Two things to know before booking... This is a timeshare resort. Timeshare members come and leave on Saturday, so you likely be transferred to another room if the member comes during your stay. Also, they started a mandatory all inclusive fee (according to the front desk staff) of $100 per day per person, if you're not a member. We were not told this at the time of booking, so thank goodness for Orbtz staff who worked with the resort manager to waive this for us.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
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