$227 Avg/night
Rate and special offer based on Check-in: Sep 23, 2014 Check-out: Sep 24, 2014

The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
40 reviews
Perfect Relaxing Vacation!

This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a... See full review

  • Girls' travel planner
  • Aug 1, 2014
Couldn't ask for more

I picked this place based on customer reviews. It did not disappoint. Excellent staff, good food,... See full review

  • Cmoore2
  • Jul 9, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.
  • Hotel Map

    20.6569 -87.0434
    Area served
    Playa del Carmen, Riviera Maya.
    Nearby airports
    Cancun International Airport (46.1 km / 28.6 miles).
    Area description
    The Royal Haciendas is nestled on the shores of two bays north of Playa del Carmen. The resort is a five-minute drive from Playa del Carmen and just 30 minutes south of Cancun International Airport. The island of Cozumel is only a short ferry ride away.

    The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (40)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.3 / 5
    5.01.0
    40 out of 40
    Amenities:
    4.2
    Room cleanliness:
    4.7
    Hotel staff:
    4.4
    Room comfort:
    4.6
    Location:
    4.3
    Value:
    4.3

    88% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Recent grads
    Denver, Colorado
    Oct 3, 2012

    Awesome getaway

    They really think of everything here! We were so impressed with the friendliness of the staff, the rooms, grounds, and beach. Upbeat with plenty of things to do and explore. Highly recommended

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Entertainment tip: Short drive from hotel

    If you have an extra day, venture out on a scooter in Cozumel. A nice ferry ride from playa del Carmen

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Valley Girl74
    California
    Jun 9, 2014

    Relaxing

    The hotel and the pools were nice. The guests are a bit older or families and the bars are not open past 11:00. We still had a great time!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    3
    Value:
    3
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Irene Susan
    Detroit, MI
    Mar 31, 2014

    Fantastic All-Inclusive

    The food, staff, and service was all great at the Royal Haciendas! The resort itself was beautiful and relaxing and there were plenty of things to do. For a first time Mexico visitor, it would have been nice to have more information given on the surrounding areas as I was looking to do a little more site-seeing but with everything we got on the resort, it really wasn't that much of an issue. Great value!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    3
    Value:
    5
    Dining tip: In Hotel

    The food at Los Murales was fabulous but make sure to call early for reservations, it fills up fast.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Chitown Boy
    Chicago
    Nov 4, 2012

    Relaxing getaway with great views

    Our villa (facing the beach) was absolutely wonderful; with plenty of space and great views of the ocean. We loved having separate bedrooms, bath, and living, and dining space. October was the perfect time of year to go because the resort wasn't overly crowded; and it felt like we had the resort to ourselves. The staff was friendly and helpful. The grounds were kept very clean and beautiful. The food was ok. If you dont like to leave the resort you may want more options for meals, but if you enjoy exploring, there's plenty of options in Play del Carmen. Two things to know before booking... This is a timeshare resort. Timeshare members come and leave on Saturday, so you likely be transferred to another room if the member comes during your stay. Also, they started a mandatory all inclusive fee (according to the front desk staff) of $100 per day per person, if you're not a member. We were not told this at the time of booking, so thank goodness for Orbtz staff who worked with the resort manager to waive this for us.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Nicholas Alexander
    Denver, co
    Jul 11, 2014

    Awesome family fun

    Family of 16 people and we had a great time. We had a whole villa to yourself and we enjoyed our family gathering in our suites as well as having dinner right on the ocean. This place is very clean and service is fantastic.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    2
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Nightlife tip: Not Applicable

    Not much going on at night. Very quite place.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    J Allen
    houston Tx
    Jun 22, 2014

    Great Family Vacation

    The Hotel was beautiful. We had a 2 bedroom villa, the maid service was great, room was kept cleaned. We love the room service being available 24 hrs a day. Staff was friendly. We checked in on a Friday, therefore had to change room Saturday morning. We were not given any assistance at check in. We had to locate our room without an map and the resort is huge. It is a family resort, not a party place. Had a great time and would return.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    5
    Sightseeing tip: Short drive from hotel

    Aquanauts was a great place to go for diving. The owners are wonderful people! My husband got ill after a dive and they took us to the doctor office in Playa Del Carmen. While my husband was having decompression treatment they gave me a ride back to the resort.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    DAB family
    Allen, Texas
    Jul 22, 2012

    Summer Vacation

    The resort was beautiful. Great pools and beaches.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Shopping tip: Short drive from hotel

    Rent a car. Transportation is very expensive. The store and restaurants were convenient but very expensive. Go into Playa de Carmen and shop for groceries at Walmart or Mega if you plan to cook or eat out. Watch out for the "no pressure" time share sales people, they will come to your room or call your room daily.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Love Mexico1
    Canton,CT
    Feb 22, 2013

    February fun

    The Royal Haciendas was overall an excellent value. Great place for families who need extra space. The two bed/two bath villas with full kitchen were exceptionally clean. Property was in a perfect location, close to downtown Playa by taxi and has the most PERECT beach! This is a timeshare property were all-inclusive is available. The food is good. The service is slow. Staff is pleasant.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    BN Son In Law
    Colorado
    Jun 1, 2014

    Fun Family Vacation

    Rooms were wonderful, jacuzzi at the balcony was nice. Staff we're very friendly and food was very good.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Sorty
    Michigan
    Dec 11, 2012

    Excellent resort staff!

    It was beautiful overall, with one exception. This place has recently became an all inclusive. Before that it was members only or time share resort. With that being said beware, first because the members really don't like you being there and some will tell you because you are branded by a band, second they try to sell. It was nit high pressured just pestered and looked down/shunned by some of them. A little uncomfortable. With that being said I cannot say enough about the wait staff throughout the resort. They bend over backwards to make you have a wonderful vacation, and they are very grateful people for very small things. I can only name a few but there were many, Rene, Fernando, David, Jaimie, Santos, Rosalina, etc. Those were just a few that touched our life. Food was upscale and we've been coming to Mexico for some 12 yrs. As much as I would love to go back there, a little hesitant due to upper staff trying to sell and residents ticked off with us all inclusive people.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Raytay
    Kingwood TX
    Jul 12, 2012

    Great Place to Relax

    Second time to stay at the Haciendas. This is a beautiful hotel/time share. Rooms all have kitchens that are well equipped, huge showers and comfortable beds. If you rent the entire room it will sleep six in beds. We dined a couple of times in the hotel restaurants and the food was great. The bars at the pools serve great lunches, and they will bring it to your palapa on the beach. It an easy cab ride into Playa del Carmen for shopping and dining using a new road that skips all the traffic. Went to Xplor one day for zip lines and cave swimming, really worth doing but expect a lot of walking and climbing.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Sightseeing tip: Short drive from hotel

    If you know you want to go to Xplor, buy your tickets on line before you go to save money.

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