The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
43 reviews
Beautification. At Its Best

This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I... See full review

  • Glenny poo
  • Nov 14, 2014
Perfect Relaxing Vacation!

This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a... See full review

  • Girls' travel planner
  • Aug 1, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.
  • The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Hotel Map

    20.6569 -87.0434
    Area served
    Playa del Carmen, Riviera Maya.
    Nearby airports
    Cancun International Airport (46.1 km / 28.6 miles).
    Area description
    The Royal Haciendas is nestled on the shores of two bays north of Playa del Carmen. The resort is a five-minute drive from Playa del Carmen and just 30 minutes south of Cancun International Airport. The island of Cozumel is only a short ferry ride away.

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (43)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.3 / 5
    5.01.0
    43 out of 43
    Amenities:
    4.2
    Room cleanliness:
    4.7
    Hotel staff:
    4.4
    Room comfort:
    4.6
    Location:
    4.2
    Value:
    4.3

    88% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Asal Sopol
    Business
    California
    Dec 10, 2012

    I am not sure I would go back!

    We booked the suite not knowing it is a timeshare facility!The hotel’s building is a BIG architectural mistake, it is ugly, huge, with lack of attention in the potential of the site and environment, as an architect was not easy to move around and don’t notice it!We had a card from our concierge at the door when we checked out, then a phone call at 9 AM which woke us up and that was all the attention we got from the staff during our stay! The maid doesn’t wash the dishes or clean the kitchen!The front desk didn’t tell us what kind of programs they provide for the guest and basically they don’t understand there is a difference between the time share owners and those who rent the suites! Our dishwasher was not working and one of the chairs in the balcony was torn, they didn’t get fixed during our 9 nights stay! But it is in a good location and close to lovely Playa De Carmen, it has nice pool and towel service and bars!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    2
    Room comfort:
    5
    Location:
    4
    Value:
    3
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Playa De Carmen

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Sorty
    Business
    Michigan
    Dec 11, 2012

    Excellent resort staff!

    It was beautiful overall, with one exception. This place has recently became an all inclusive. Before that it was members only or time share resort. With that being said beware, first because the members really don't like you being there and some will tell you because you are branded by a band, second they try to sell. It was nit high pressured just pestered and looked down/shunned by some of them. A little uncomfortable. With that being said I cannot say enough about the wait staff throughout the resort. They bend over backwards to make you have a wonderful vacation, and they are very grateful people for very small things. I can only name a few but there were many, Rene, Fernando, David, Jaimie, Santos, Rosalina, etc. Those were just a few that touched our life. Food was upscale and we've been coming to Mexico for some 12 yrs. As much as I would love to go back there, a little hesitant due to upper staff trying to sell and residents ticked off with us all inclusive people.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Love Mexico1
    Business
    Canton,CT
    Feb 22, 2013

    February fun

    The Royal Haciendas was overall an excellent value. Great place for families who need extra space. The two bed/two bath villas with full kitchen were exceptionally clean. Property was in a perfect location, close to downtown Playa by taxi and has the most PERECT beach! This is a timeshare property were all-inclusive is available. The food is good. The service is slow. Staff is pleasant.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    5
    Hotel staff:
    3
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Trav101
    Business
    Northern MN
    Feb 10, 2014

    Wonderful Resort, great price!

    This place was beautiful! The rooms were cleaned and restocked multiple times a day. The staff was wonderful, very nice and most spoke some English. The buffet was good, a different theme every night. Only one sit down restaurant and you can order al a cart items at an additional cost. The only downside is that tips are not included and you must charge the tips to your room at every meal or drink service. The beaches were beautiful, well groomed and clean. Very well priced mostly inclusive hotel. I would go back in a heartbeat!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Time-saving tip: Not Applicable

    I DO NOT recommend GreyLine transportation (from the airport and back) , they were late picking us up twice and the hotel staff stated they have a lot of problems with this group.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    karr
    Business
    mass
    Feb 24, 2014

    great hotel with outstanding staff

    beautiful location and resort on a awesome beach. food was good and 1 restaurant was excellent.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    2
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Tulum was a great trip

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    mother of two teenagers
    Business
    minnesota
    Mar 14, 2014

    Great place.

    Trying to run this resort all-inclusive and as a time share is a bit of a challenge. Everything from a bottle of water to a beer at the pool bar must be paid for with a room key which becomes a constant inconvenience. If you are looking for great rooms, great food, great beach and a older crowd this is your place. Not a place for wild spring break action.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Shopping tip: Short drive from hotel

    Playa del Carmen a short drive. 12 dollar taxi ride. Hotel has shuttles which is nice.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Irene Susan
    Business
    Detroit, MI
    Mar 31, 2014

    Fantastic All-Inclusive

    The food, staff, and service was all great at the Royal Haciendas! The resort itself was beautiful and relaxing and there were plenty of things to do. For a first time Mexico visitor, it would have been nice to have more information given on the surrounding areas as I was looking to do a little more site-seeing but with everything we got on the resort, it really wasn't that much of an issue. Great value!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    3
    Value:
    5
    Trip purpose:

    Business

    Dining tip: In Hotel

    The food at Los Murales was fabulous but make sure to call early for reservations, it fills up fast.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    BN Son In Law
    Business
    Colorado
    Jun 1, 2014

    Fun Family Vacation

    Rooms were wonderful, jacuzzi at the balcony was nice. Staff we're very friendly and food was very good.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    RefikandZumreta
    Business
    Chicago
    Jun 1, 2014

    great escape

    Great place for family relax. Very, very clean with nice ocean water. All areas are covered. The staff is very friendly. Great food and drinks. Only: it feels not good that for every meal or drink you need to provide the room number and name, so it is like control how much you eat or drink

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    FifiG
    Business
    NY, NY
    Jun 5, 2014

    Good Hotel, Good Food

    Rooms: The Royal Haciendas caters to their clientele on a Saturday-Saturday basis because the majority of guests are timeshare guests. So be careful if you book any other stay other than Saturday through Saturday, you may be asked to move your room to accommodate the timeshare guests. We were given a room that the staff knew in advance would not need to be changed, we were grateful. The room was very nice, big, cleaned timely once a day, and had all the necessary accommodations. Good plumbing, beer/soda/coffee restocked daily. Hotel Staff: Maids did good job and were very pleasant. Staff at restaurants spoke fluent English and were very very very good and sometime even excellent. Bartenders did a good job making alcoholic, nonalcoholic and hot beverages. Food: Few restaurants, but the resort is small so it makes sense. The fancy restaurant, Los Murales, was very nice with good food and great service. Most of the entres require an additional fee above and beyond the all inclusive package- that was odd. At every eatery, you must ask for the check, give your room card, and sign a $0.00 check (all inclusive package). The main buffet food was regularly good, not excellent. The menu changed daily for lunch and dinner. Breakfast was on the routine side. The buffet space also works as an a la carte restaurant, good food there for sure. The hotel has 6 house wines - more than most others and they were delicious. Pool/Beach: It was unfortunately windy /raining so we didn't enjoy it as much as we would have liked. An abundance of beach chairs and pool chairs with shade. No complaints. Entertainment: Poor. There were shows on Mon/Wed/Fri. One show was cancelled because theatre is outdoors and there was a downpour. No on attended the night time disco. It may have been the crowd, but there was minimal effort by hotel staff to fun things up. Very nice accommodations, good food, good beach, not too far from Cancun Airport (45min-1hour drive), but on the dull side.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    3
    Value:
    4
    Trip purpose:

    Business

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