The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
36 reviews
Wonderful Stay

We loved staying here. Staff was fantastic, and beach was amazing. Though it was originally a... See full review

  • Bobbie L
  • May 27, 2014
Great vacation

Awesome food, great location, new and comfy hotel rooms(the suites with jacuzzi are worth the extra... See full review

  • elmyraduff
  • May 18, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.
  • The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Hotel Map

    20.6569 -87.0434
    Area served
    Playa del Carmen, Riviera Maya.
    Nearby airports
    Cancun International Airport (46.1 km / 28.6 miles).
    Area description
    The Royal Haciendas is nestled on the shores of two bays north of Playa del Carmen. The resort is a five-minute drive from Playa del Carmen and just 30 minutes south of Cancun International Airport. The island of Cozumel is only a short ferry ride away.

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (36)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.3 / 5
    5.01.0
    36 out of 36
    Amenities:
    4.2
    Room cleanliness:
    4.6
    Hotel staff:
    4.4
    Room comfort:
    4.6
    Location:
    4.3
    Value:
    4.3

    89% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Gerrit G
    Wisconsin
    Apr 18, 2014

    Beautiful and relaxing!

    It was just what we needed! A fantastic get away at a slow paced resort outside of the hustle and bustle of daily life. We loved the weather in Mexico but will return because of the friendly staff!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Bobbie L
    Minneapolis, MN
    May 27, 2014

    Wonderful Stay

    We loved staying here. Staff was fantastic, and beach was amazing. Though it was originally a timeshare property (they've recently opened it up for all-inclusive), we didn't feel too pressured to go listen to the 90-minute talk. We enjoyed the food (fish tacos were amazing), the drinks were delicious, and friendliest staff I've encountered. I had a spa, which was very relaxing. The only upsetting part was that my husband reserved a tee-time at the golf course for Friday. He went down (it was a 7am time) and they stated there were no reservations for him. When he talked with the desk, they said they re-scheduled for the next tee-time, but still no shuttle. He waited around for 45 minutes before coming back up to the room, disappointed. Maybe better communication between staff at the hotel and the staff at the golf club house would be more efficient.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    elmyraduff
    New York, NY
    May 18, 2014

    Great vacation

    Awesome food, great location, new and comfy hotel rooms(the suites with jacuzzi are worth the extra money), very nice staff. Dive center is also handy.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Sightseeing tip: Long walk from hotel

    Spare an afternoon and walk to Playa Del Carmen from the hotel. Very nice beach walk with a rewarding ending.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    anna traveling mom
    Toronto, Canada
    Mar 15, 2014

    fantastic family getaway

    We found the property to be very clean, and the staff was very attentive. The complex is quite large and there is plenty of room in either the multiply pools or the beach area. Waiter were always around the pool and beach area to see if you needed anything. The sleeping arrangements were excellent, large and plenty of room for a family of 5 like us. You basically get your own little apartment, which is a pleasant treat for those of us who travel a lot and spend time in hotel rooms. Maid service and room service was excellent. Will definitely recommend to friends, and we are definitely going back again in the future.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Sightseeing tip: Short drive from hotel

    Down Town Playa del Carmen is very nice. Hotel has a shuttle that goes there there several times a day. It is about a 15 min. drive. We would suggest is to go in the evening after the cruise ships that stop over in Cozumel leave. It is also cooler and less people. Plenty of places to eat and shop while there.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Renovationguy2
    Minneapolis, MN
    Jan 28, 2014

    As good as it gets.

    We have stayed at several "all-inclusives" in Mexico. This one takes the cake! The food was awesome. Much better than any other all inclusive. The seafood restaurant is one that you cannot miss! We hope to bring our kids back next year.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Asal Sopol
    California
    Dec 10, 2012

    I am not sure I would go back!

    We booked the suite not knowing it is a timeshare facility!The hotel’s building is a BIG architectural mistake, it is ugly, huge, with lack of attention in the potential of the site and environment, as an architect was not easy to move around and don’t notice it!We had a card from our concierge at the door when we checked out, then a phone call at 9 AM which woke us up and that was all the attention we got from the staff during our stay! The maid doesn’t wash the dishes or clean the kitchen!The front desk didn’t tell us what kind of programs they provide for the guest and basically they don’t understand there is a difference between the time share owners and those who rent the suites! Our dishwasher was not working and one of the chairs in the balcony was torn, they didn’t get fixed during our 9 nights stay! But it is in a good location and close to lovely Playa De Carmen, it has nice pool and towel service and bars!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    2
    Room comfort:
    5
    Location:
    4
    Value:
    3
    Sightseeing tip: Short drive from hotel

    Playa De Carmen

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    mother of two teenagers
    minnesota
    Mar 14, 2014

    Great place.

    Trying to run this resort all-inclusive and as a time share is a bit of a challenge. Everything from a bottle of water to a beer at the pool bar must be paid for with a room key which becomes a constant inconvenience. If you are looking for great rooms, great food, great beach and a older crowd this is your place. Not a place for wild spring break action.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Shopping tip: Short drive from hotel

    Playa del Carmen a short drive. 12 dollar taxi ride. Hotel has shuttles which is nice.

    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Maria la Gringa
    Queens, NY
    Aug 13, 2012

    Nice place to visit...

    The resort was very nice and the rooms were always very clean. The staff were always pleasant. Although the area is very large, you never had to walk much to get to a pool or a bar. The suites were great for families as the kitchens were well stocked with most utensils you would need. La Palapa restaurant was not the best, but the pricer Los Murales served a wonderful array of interesting seafood dishes, some prepared at your table.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    RefikandZumreta
    Chicago
    Jun 1, 2014

    great escape

    Great place for family relax. Very, very clean with nice ocean water. All areas are covered. The staff is very friendly. Great food and drinks. Only: it feels not good that for every meal or drink you need to provide the room number and name, so it is like control how much you eat or drink

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    4
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Trav101
    Northern MN
    Feb 10, 2014

    Wonderful Resort, great price!

    This place was beautiful! The rooms were cleaned and restocked multiple times a day. The staff was wonderful, very nice and most spoke some English. The buffet was good, a different theme every night. Only one sit down restaurant and you can order al a cart items at an additional cost. The only downside is that tips are not included and you must charge the tips to your room at every meal or drink service. The beaches were beautiful, well groomed and clean. Very well priced mostly inclusive hotel. I would go back in a heartbeat!!!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Time-saving tip: Not Applicable

    I DO NOT recommend GreyLine transportation (from the airport and back) , they were late picking us up twice and the hotel staff stated they have a lot of problems with this group.

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