$256 Avg/night
Rate and special offer based on Check-in: Dec 18, 2014 Check-out: Dec 19, 2014

The Royal Haciendas Playa del Carmen - All Inclusive

4 stars
Cancun - Playa del Carmen Highway, Km 289+10 Lote2, Mz 70, Playa del Carmen, 77710
Hotel Overview
Reviewer score
4.3
out of 5
43 reviews
Beautification. At Its Best

This resort is absolutely magnificent, the staff was wonderful and highly respectful. When I... See full review

  • Glenny poo
  • Nov 14, 2014
Perfect Relaxing Vacation!

This resort was amazing. The staff was so friendly and helpful. The food was excellent! This was a... See full review

  • Girls' travel planner
  • Aug 1, 2014
Offering elegance in a splendid natural setting, inspired by the grand old haciendas or estates of the Yucatan, The Royal Haciendas is an exceptional All-Inclusive vacation hideaway. Nestled on the shores of a sheltered bay that is perfect for snorkeling and swimming, it is a five-minute drive from Playa del Carmen, at the heart of the Riviera Maya and close to Xcaret Park.

All-Inclusive Details
Food and beverages: breakfast, lunch, dinner and snacks served twice daily; coffee; non-alcoholic drinks, selected beers, cocktails, house wine, liquors and liqueurs; 24-hour room service.
Activities: pools, tennis courts, fitness center, activity program for adults and children, kids club for children aged between 4 and 12 years, sports desk for beach towels, snorkeling gear, sailboats, tennis rackets and golf clubs, non-motorized water sports, evening entertainment.
Amenities: bath amenities, daily maid service and turndown service, Wi-Fi in rooms, suites and public areas of resort, mini bar in room or suite (replenished once a day), coffee maker with regular and decaf coffee.
Access to all-inclusive services and amenities at The Royal Sands in Cancun. Taxes and gratuities also included.
Not included: premium food and beverages, food to go and pizza delivery, spa and beauty treatments, tours, dive center, car rental, shopping, airport transfers, arts and crafts workshops, guest laundry and doctor on call (24 hours).

Policies
  • Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
  • One registered guest in each suite must be at least 25 years of age and willing to accept responsibility for the actions of all suite occupants.

    The Royal Haciendas Playa del Carmen - All Inclusive Rooms

    Two-bedroom Villa with full kitchen
    Two Bedroom Villas have two bedrooms and two bathrooms with double sinks, a fully equipped kitchen, a kitchenette, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    One-bedroom Suite with full kitchen
    One Bedroom Suites have one bedroom with a king bed and one bathroom with double sinks, a fully equipped kitchen, a living area with pull-down Murphy beds, a dining area and a private ocean-view terrace with a whirlpool tub for two, sun beds and seating for four. Amenities include free Wi-Fi, air conditioning, alarm clock, cable / satellite TV, CD player, ceiling fan, DVD player, hairdryer, iron / ironing board, radio, safe in room, 24-hour room service, and telephone. Mini-bar stocked with domestic brands of beer, non-alcoholic drinks and regular and decaf coffee (replenished once a day). In-Room coffee machine and service. Toiletries, Bathrobes, Turndown service and Daily maid service.
    Junior Suite with kitchenette
    Junior Suite with kitchenette offers two twin beds with air conditioning, alarm clock, balcony / terrace, cable / satellite TV, CD player, ceiling fan, DVD player, private bathroom with two sinks, hairdryer, free Wi-Fi, iron / ironing board, radio, 24 hour room service, safe in room, tea and coffee making facilities and telephone.

    Amenities

    • All inclusive
    • Free internet
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Elevators
    Activities
    Outdoor pool
    Fitness center or spa
    Spa
    Game room
    Tennis
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    24 hour room service
    Services
    Laundry service
    Childcare Service
    In-Room Safe
    Tour desk
    Barber/Beauty shop
    Gift shop
    Currency exchange
    Internet
    Free internet
    Parking
    Free parking
    Accessibility
    Handicapped rooms/facilities
    Accessible facilities
    Accessible parking

    Dining

    Los Murales
    Cuisine and art, serving fresh seafood with gourmet flair in a sophisticated setting, live music (5 - 10 pm. Closed Saturdays.
    Sol y Luna
    Serving burgers, wraps, salads and tacos in two poolside locations (11 am - 5 pm, bar hours: 10 am - 6 pm). Weekly events: Saturday: Poolside BBQ.
    La Rotonda Bar
    Sip a tropical cocktail from the beach and pool bars at the resort during the day and for evening entertainment, including sports, music and karaoke.
    Lapa Lapa Express
    Convenient food to go counter in the restaurants at The Royal Haciendas (not included with the All-Inclusive Package). You can order roast chicken, BBQ ribs, salads, fruit platters, bread and a variety of desserts. Open daily: 10 a.m. - 10 p.m. Free villa delivery.
    Bartolos Pizza
    Fresh, piping hot homemade pizza delivered to your villa in no time (not included with the All-Inclusive Package). Hours: 10 am to 10 pm.
    La Palapa del Sol
    Seafood, steaks, Mexican fare and International favorites in a spectacular beachfront setting (7 am - 10 pm). Weekly events : Saturday: Caribbean Night; Sunday: Mexican Night; Monday: BBQ Night; Tuesday: International Night; Wednesday: Italian Night; Thursday: Prime Rib; Friday: Oriental Night.

    Hotel Policies

    Check-in:
    1600
    Check-out:
    1100

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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    Guest Reviews (43)

    Ratings and reviews for The Royal Haciendas Playa del Carmen - All Inclusive

    Overall score

    4.7 / 5
    5.01.0
    12 out of 43
    Amenities:
    4.7
    Room cleanliness:
    4.8
    Hotel staff:
    4.7
    Room comfort:
    4.7
    Location:
    4.7
    Value:
    4.7

    92% would recommend to a friend.

    Sort by:
    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Cape Coral
    Business
    Cape Coral, FL
    Sep 29, 2014

    Beautiful Villa

    Extremely happy with the week that we spent from 9-20-14 thru 9-27-14. Hotel is about 30 min from Cancun airport. Our 1 bedroom villa was beautiful. Extremely clean and plenty of room. Daily maid service and addtional drinks were available. Pool and beach service was great to. 24 hr room service. We did the all-inclusive package and was well worth it. The only negative about this week was the trying to make us attend the "90 min Time share presentation" Be persistant in saying "NO" or you will get sucked in.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    5
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Dining tip: In Hotel

    Food is excellent!

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Cmoore2
    Business
    Arkansas
    Jul 9, 2014

    Couldn't ask for more

    I picked this place based on customer reviews. It did not disappoint. Excellent staff, good food, etc. We didn't take the kids this time, but will certainly take them next trip. Seemed very family friendly, which is what we were looking for. We're already looking to go back for a brief escape this winter.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    If you do all inclusive, the local shop owners on 5th know the colors of the armband associated with each hotel (you'll wear an armband to distinguish all-inclusive vs. member of resort). People will claim to be your waiter from the hotel that you happen upon on your shopping trip. It's a scam. We about fell for it.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Bobbie L
    Business
    Minneapolis, MN
    May 27, 2014

    Wonderful Stay

    We loved staying here. Staff was fantastic, and beach was amazing. Though it was originally a timeshare property (they've recently opened it up for all-inclusive), we didn't feel too pressured to go listen to the 90-minute talk. We enjoyed the food (fish tacos were amazing), the drinks were delicious, and friendliest staff I've encountered. I had a spa, which was very relaxing. The only upsetting part was that my husband reserved a tee-time at the golf course for Friday. He went down (it was a 7am time) and they stated there were no reservations for him. When he talked with the desk, they said they re-scheduled for the next tee-time, but still no shuttle. He waited around for 45 minutes before coming back up to the room, disappointed. Maybe better communication between staff at the hotel and the staff at the golf club house would be more efficient.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    elmyraduff
    Business
    New York, NY
    May 18, 2014

    Great vacation

    Awesome food, great location, new and comfy hotel rooms(the suites with jacuzzi are worth the extra money), very nice staff. Dive center is also handy.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Long walk from hotel

    Spare an afternoon and walk to Playa Del Carmen from the hotel. Very nice beach walk with a rewarding ending.

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    JuliesBirthdayTrip
    Business
    NYC
    May 15, 2014

    Great time and place

    Pleasantly surprised how great this was!!! Highly recommend!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    warm lover
    Business
    Fort Wayne, In.
    Mar 16, 2014

    Great relaxing vacation

    It was very clean, the staff were all very friendly and happy. It was a wonderful, relaxing, beautiful stay!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    karr
    Business
    mass
    Feb 24, 2014

    great hotel with outstanding staff

    beautiful location and resort on a awesome beach. food was good and 1 restaurant was excellent.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    2
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Tulum was a great trip

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    5
    5.01.0
    Renovationguy2
    Business
    Minneapolis, MN
    Jan 28, 2014

    As good as it gets.

    We have stayed at several "all-inclusives" in Mexico. This one takes the cake! The food was awesome. Much better than any other all inclusive. The seafood restaurant is one that you cannot miss! We hope to bring our kids back next year.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Sorty
    Business
    Michigan
    Dec 11, 2012

    Excellent resort staff!

    It was beautiful overall, with one exception. This place has recently became an all inclusive. Before that it was members only or time share resort. With that being said beware, first because the members really don't like you being there and some will tell you because you are branded by a band, second they try to sell. It was nit high pressured just pestered and looked down/shunned by some of them. A little uncomfortable. With that being said I cannot say enough about the wait staff throughout the resort. They bend over backwards to make you have a wonderful vacation, and they are very grateful people for very small things. I can only name a few but there were many, Rene, Fernando, David, Jaimie, Santos, Rosalina, etc. Those were just a few that touched our life. Food was upscale and we've been coming to Mexico for some 12 yrs. As much as I would love to go back there, a little hesitant due to upper staff trying to sell and residents ticked off with us all inclusive people.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    5
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

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    Review of The Royal Haciendas Playa del Carmen - All Inclusive

    Reviewer score

    4
    5.01.0
    Asal Sopol
    Business
    California
    Dec 10, 2012

    I am not sure I would go back!

    We booked the suite not knowing it is a timeshare facility!The hotel’s building is a BIG architectural mistake, it is ugly, huge, with lack of attention in the potential of the site and environment, as an architect was not easy to move around and don’t notice it!We had a card from our concierge at the door when we checked out, then a phone call at 9 AM which woke us up and that was all the attention we got from the staff during our stay! The maid doesn’t wash the dishes or clean the kitchen!The front desk didn’t tell us what kind of programs they provide for the guest and basically they don’t understand there is a difference between the time share owners and those who rent the suites! Our dishwasher was not working and one of the chairs in the balcony was torn, they didn’t get fixed during our 9 nights stay! But it is in a good location and close to lovely Playa De Carmen, it has nice pool and towel service and bars!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    2
    Room comfort:
    5
    Location:
    4
    Value:
    3
    Trip purpose:

    Business

    Sightseeing tip: Short drive from hotel

    Playa De Carmen

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