The Reef Playacar - All Inclusive - Playa del Carmen ★★★

La Prisienne

Would not recommend Mon, Jun 2, 2014
The bathrooms need to be updated - Very old and moldy. Jonathan at the front desk needs to learn how to smile. Not friendly. When I told him about my first room, uncomfortable, noisy, facing the parking a lot, and getting fumes from the balcony he told me that he can update the room for me for an extra $ 30.00 when I paid alsmost $ 1700.00 for this trip. Then I was charged for the safe and I had to carry with me all the time the stupid key. Was afraid to loose it swimming. Finally an other person offered me another room first floor but at night I had a lot of visitors "raccoons" couldn't use my patio. At 7:00 am construction started on the roof. Couldn't sleep late and couldn't nap after lunch because it was hot to stay at the beach. The staff at the restaurant and beach are very nice and polite.

Dining

Didn't use any

| Denver, CO Singles

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 2 /5

OUTSTANDING VACATION

Would recommend Thu, May 29, 2014
We loved this place, it's location and the staff, who were simply outstanding, friendly and happy allll the time! is really close to downtown Playa.It's in a gated community so feel more secluded. Property is surrounded w/trees which is cool. Coffee bar at 4pm is a must do, tacos @snackbar from 10p to 2am is a blessing. Other resorts should do this! David, Nayeli, Paulino (smiley)' , Amburto, Oscar and many others were awesome. Met some new friends who we r still in contact with. A must see! Upgrade for a little more, it's worth it.

Shopping hint

Downtown (5th ave) walk the sidewalk or beach about 10 min. Cab $7bucks. The other direction walking the sidewalk about 5 min but there is absolutely no harassment and they have exactly same things as downtown, just no restaurants.

| Chicago Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Beach Haven

Would recommend Thu, May 22, 2014
The Reef Playacar is just the right size for us. Not to big but large enough to offer everything a larger resort would. the beaches are fantastic allowing you to walk several miles on each side of the resort,

| Colorado Springs, CO Couples

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 5 /5

Couples getaway!

Would recommend Fri, Apr 4, 2014
It is a very nice 3 star hotel. Layout is awesome, great natural surroundings. Rooms are pretty standard but offer everything you'll need for a week in paradise. Food is on par with most others, the Italian restaurant has some great dishes! The best they offer at The Reef are the people, great staff all very friendly. The evening shows were very entertaining as well. Don't miss The Show International!

Dining

Try the frozen cocktail (Banana Mama)

| St.Paul, MN Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Average

Would recommend Mon, Mar 24, 2014
Just got back from a stay at the Reef. The location of this hotel is great. A 10 min walk to downtown which you can do via the beach or use the sidewalks. The staff there was good, but Willy and Felix were AWESOME! The two of them certainly made our stay better! We purchased a premium room, which wasn't needed. However, we did get the option of top shelf liquor, so if that's what your after, go that route. Plus you get to use the bar close to the beach, where Felix was working! The premium package didn't give us that view of the beach we were after, we were towards the back of the hotel, ground level room. The minibar was only stocked with a few pops and one beer per person per day. Though we had to complain twice to get the mini "fridge" stocked with our beer before it finally happened. The food was average. Nothing special. I must admit though, we never stayed at the hotel for dinner, so I cant say anything about their dinners. The beach was amazing! Though, you get that anywhere in Playacar. However, it wasn't packed at this hotel like the other hotels we noticed. Could get a perfect spot basically any time of the day. Overall, this hotel is average. A bit dated and could use some touching up, but its not like we were in the rooms much anyways. Would I stay again? It was all depend of price. It was a perfect hotel for sun, drinks, and going out on the town at night. And the price was right in our range.

Dining

10 min walk to town, so many great places to eat on 5th ave. I'd prefer that to eating the buffets.

| Minneapolis, MN Friends

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 4 /5

Good deal for the money

Would recommend Fri, Nov 8, 2013
The grounds are very tropical and pretty.. The rooms were ok. We did have a few ants and bugs over the 11 days we stayed. The AC quit working the last day, but they fixed it right away. For an all-Inclusive, they nickel and dime you on several things. The beach is great! Lots of walking to get around..the food was good, but could have been hotter..good variety..the wait staff in the dining area was very helpful and friendly. The front desk help was very unfriendly and not helpful. The bellboys were very friendly. It worked for our needs, but doubt that we return for a second visit....

| ILL. Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

Excellent

Would recommend Mon, Oct 14, 2013
No comments, all was perfect, in special all the staff, the barmans, the waithers, entertainment, everything was so good

| Merida, Yucatan Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

great location-facility a little dated

Would not recommend Mon, Jun 10, 2013
The first room we where given was in a not renovated building, not good at all. Gap in the window frame of the bathroom window, mildew in the grout of the floor tile, 2nd night there had a torrential downpour outside woke up to 1/2" of water on floor. Vita the manager was great !! gave us a upgraded room at no charge, 2nd room was awesome location is good if you walk down to the beach and look to the left you can see a ferry dock, that is where 5th avenue begin, its about a 15 minute walk. if you walk to the right you go past about 5 or 6 resorts then there is a area not developed with natural beachfront and vegetation, really nice to see. if you go out the front door and make a left there is a shopping area about 5 minutes walk with a Starbucks you can get WiFi there with a purchase. WiFi cost $15 a day at resort. we took no Pesos everybody takes USD, everything pretty much is priced in USD, Euros, and pesos. 2 pools top one has swim up bar, nice beach in front of resort. This resort is small so not a lot of amenities a larger resort would have. Staff very nice and they worked very hard. Buffet OK, sometimes stuff was not warm, sometimes could find no glasses for drinks, decent variety and quality. Would not go back again not for an one reason, just would spend a little more and go to a nicer place

Shopping hint

be prepared when you go to 5th avenue, you will be bombarded with people wanting you to go into there stores, They know where you are staying by your wristband so people will come up to you and say they work at your resort, come look at my stuff, we had 3 people do this in one afternoon, overall it is safe to go there though

| pittsburgh,pa Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Reef Playacar

Would recommend Sat, May 30, 2009
Hotel was very nice...very comfortable and the beach was absolutely beautiful...staff is very friendly as well...rooms very simple but comfortable...food was good and even though it felt like we were eating the same stuff almost all week, it was plenty and we never felt hungry...hotel has a beautiful tropical garden and you can enjoy walking through it on your way to the beach and the restaurant...i would definitely recommend this hotel to my friends

| Endwell, NY Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Reef Playacar

Would recommend Sat, Apr 25, 2009
Hotel was okay, restaurants were very predictable and never changed their menus. Got very bored with the food. Lots of noisy neighbors who came in at night - had to call security more than once.....

| Northern Iowa Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5