$293 Avg/night
Rate and special offer based on Check-in: Jan 3, 2015 Check-out: Jan 6, 2015

The Reef Playacar - All Inclusive - Playa del Carmen

3 stars
Paseo Xaman Ha Sur, PlayaCar, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
59 reviews
best vacation ever!

Everything was wonderful! From the super friendly and fun staff, the wide variety of delicious food... See full review

  • Gizzy mom
  • Jul 31, 2014
Great for families!

We had a great time! Everybody was so kind and helpful there! The entertainment team was amazing! See full review

  • Family5 from Florida
  • Jun 7, 2014
All-inclusive property and villa accommodations in Riviera Maya

The Reef Playacar - All Inclusive - Playa del Carmen invites holidaymakers to posh beachfront accommodations in Riviera Maya. Aside from enjoying a relaxing day at the beach, holidaymakers also try waverunning, catamaran sailing, kayaking and parasailing at PADI dive center. The hotel also arranges excursions going to Chichen Itza and to dolphin tours and ATV rides. Nightly shows, entertainment and activities are also available for kids and adults on site. Guests also rejuvenate by having a soothing massage and treatment at the The Reef Spa on site. The famous 5th avenue in Playa del Carmen is close to the hotel.

3 Reasons To Stay

  • Steps away from 5th avenue in Playa del Carmen
  • Playacar Golf Club across the street
  • Beachfront spaces

The Reef Playacar - All Inclusive - Playa del Carmen Rooms

The Reef Playacar - All Inclusive - Playa del Carmen has 202 guestrooms housed in 18 villas. All units feature a balcony or terrace. Units have refrigerator, TV, air conditioning, ceiling fan, black-out drapes, alarm clock, telephone, en suite bathroom with (tub and shower), make-up/shaving mirror, hairdryer, iron/ ironing board and safe deposit box (fees apply).

Things to Do

  • Playacar Golf Club (0.1 mi/0.2 km)
  • Playa del Carmen Maritime Terminal (0.9 mi/1.4 km)
  • Yucatek Divers (1 mi/1.7 km)
  • Playa del Carmen Main Beach (1.2 mi/2 km)
  • Central Square (1.3 mi/2 km)
  • Nuestra Senora del Carmen Catholic Church (1.4 mi/2.2 km)
  • Pier Navega (1.6 mi/2.6 km)
  • Mamitas Beach Club (1.8 mi/3 km)
  • Guadalupe Church (2.7 mi/4.4 km)
  • Xplor Theme Park (2.8 mi/4.5 km)

The Reef Playacar - All Inclusive - Playa del Carmen Rooms

Garden View with Balcony
Amenities:
  • Spectacular garden view.
  • One king size bed or two double beds.
  • Air conditioning.
  • Private bath room with shower and tub, hair dryer & make up mirror.
  • 32 inch LCD TV.
  • Telephone.
  • Mini Fridge.
  • Alarm Clock.
  • Iron & iron board, safety.
  • Deposit Box ($).
  • Private balcony or terrace all surrounded by exuberant tropical gardens.
  • Alarm Clock.
  • Includes:
    Full service Breakfast, lunch and dinner buffet, 1 A la carte Dinner option in Italian a la carte restaurant (Mexican a la carte restaurant available at a surcharge per person), Snackbar & tea time, Choice of various bars, domestic alcohol and non alcoholic drinks, Kids club, bikes, gym, aerobics, Day and night activities, Non motorized watersports including kayaks, paddle boards, boogie boards, snorkel equipment & scuba dive demo.
    Superior Room
    Amenities:
    Includes the Garden View room amenities, plus extra:
  • Bottle of wine upon arrival.
  • Coffee maker in the room.
  • Bath ropes & upgraded bath room amenities.
  • Safety deposit box free of charge .
  • Choice of two a la carte restaurants without surcharge.
  • 25% discount coupon for the spa .
  • Premium Room
    Amenities:
    Includes the Superior Room amenities, plus extra:
  • Access to our new lounge bar on the beach.
  • Premium drinks in all bars.
  • WiFi.
  • Amenities

    • All inclusive
    • Free parking
    • Outdoor pool
    • No smoking rooms/facilities
    General
    No smoking rooms/facilities
    Concierge
    Activities
    Outdoor pool
    Fitness Center
    Spa
    Golf
    Dining
    All inclusive
    Bar/Lounge
    Restaurant
    Services
    Business center
    Laundry service
    Childcare Service
    In-Room Safe
    Meeting/Banquet facilities
    Barber/Beauty shop
    Conference facilities
    Doctor on call
    Gift shop
    Currency exchange
    Parking
    Free parking

    Dining

    Cenote
    Enjoy tea time with a tropical twist in this charming outdoor cafe serving tea, flambed coffees, fresh-baked cookies and finger sandwiches. Open 4 - 6 pm
    Chula Vista
    Overlooking the Caribbean, our main buffet restaurant serves breakfast, lunch and dinner. Dress Code: Not allowed to be wet, without a shirt or barefoot. Open 6:30 - 11 am, 12:30 - 3 pm, 6:30 - 10:30 pm
    Botticelli
    This elegant, air-conditioned restaurant with outdoor terrace with ocean view offers an a la carte menu of fresh Italian favorites. Dress code: Not allowed to wear sandals, shorts, pool clothes, hats or shirts without sleeves. Open for dinner, 6:30 - 10:30 pm
    La Terraza Grill
    Dine indoors in air-conditioned comfort or on the elegant outdoor terrace of Terraza Grill, our gourmet restaurant. $6 surcharge (free with superior and superior premium room). Dress code: Not allowed to wear sandals, shorts, pool clothes, hats or shirts without sleeves. Open for dinner only, 6:30 - 10:30 pm. This restaurant is included in the superior and premium room type. There is a surcharge per person per dinner for the standard room type.
    Deli-snack bar
    Located in the pool area, this breezy spot overlooking the beach serves burgers, pizza, chicken wings and other snacks. A special Mexican Taco Style menu is served from 6 p.m. till 2 a.m. Open 11 am - 7 pm, 10:30 pm - 2 am.
    Ice Cream parlour: Ice Cream Parlor
    A favorite later afternoon spot for coffee and ice cream, the outdoor eatery overlooks lush tropical gardens and a natural cenote. Open 4 - 6 pm
    Papo's Bar
    A relaxed atmosphere and friendly bartenders make this a favorite evening stop. Open 6 pm - 2 am
    Azul 48
    Our swim-up pool bar serves ice-cold beer, tropical drinks and non-alcoholic beverages. Open 10 am - 6 pm
    La Cascada
    A relaxing spot in the lobby to enjoy a cocktail almost any time of day. Open 12 pm - 10 pm
    La Chiquita Bar
    Bordering the beach, this sunny and relaxing retreat opens early and serves cocktails until sundown. Open 10 am - 5:30 pm

    Meeting facilities

    Meeting Info
    For further information please contact The Reef Playacar Group Manager

    Hotel Policies

    Check-in:
    1500
    Check-out:
    1200

    Terms and conditions

    Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

    The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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    Guest Reviews (59)

    Ratings and reviews for The Reef Playacar - All Inclusive - Playa del Carmen

    Overall score

    3.8 / 5
    5.01.0
    59 out of 59
    Amenities:
    3.8
    Room cleanliness:
    4.1
    Hotel staff:
    4.1
    Room comfort:
    3.7
    Location:
    4.6
    Value:
    3.9

    75% would recommend to a friend.

    Sort by:
    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    josegonma
    Business
    Merida, Yucatan
    Oct 14, 2013

    Excellent

    No comments, all was perfect, in special all the staff, the barmans, the waithers, entertainment, everything was so good

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    JTovsen
    Business
    St.Paul, MN
    Apr 4, 2014

    Couples getaway!

    It is a very nice 3 star hotel. Layout is awesome, great natural surroundings. Rooms are pretty standard but offer everything you'll need for a week in paradise. Food is on par with most others, the Italian restaurant has some great dishes! The best they offer at The Reef are the people, great staff all very friendly. The evening shows were very entertaining as well. Don't miss The Show International!

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Dining tip: In Hotel

    Try the frozen cocktail (Banana Mama)

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Endwell, NY
    May 30, 2009

    Reef Playacar

    Hotel was very nice...very comfortable and the beach was absolutely beautiful...staff is very friendly as well...rooms very simple but comfortable...food was good and even though it felt like we were eating the same stuff almost all week, it was plenty and we never felt hungry...hotel has a beautiful tropical garden and you can enjoy walking through it on your way to the beach and the restaurant...i would definitely recommend this hotel to my friends

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    5
    Hotel staff:
    5
    Room comfort:
    4
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Chicago, IL
    Mar 30, 2008

    Great hotel...Staff Very Boring!

    We love everything about The Reef Palyacar, except for the reserved staff. The staff were polite, helpful, and friendly, but not very exciting. They were so reserved and never brought any excitement to the bar, restaurants, by the beach, pool, etc.. It seems they could have really worked a little harder to liven things up. That's really the only complaint we had. The rooms were clean and we usaully had hot water. The rooms are set in a jungle type atmosphere, which was really neat, except the birds always woke us up around 6:00am. The food was great, even the buffet. The drinks were good and the beer was cold. The beach was fantastic and the water was warm. The pool water was a little cool, but once you got moving it was fine. The nice thing about this hotel is the short distance to Playa del Carmen. You could take a 10 minute walk or a short taxi ride for $5.00. If the staff were livlier, I would recommend this hotel to friends, but overall, at least for our group of 30 somethings, the atmosphere was dull.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    5
    Hotel staff:
    2
    Room comfort:
    5
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    USA
    Apr 13, 2008

    Beautiful Setting, Average Food

    The landscaping around the hotel was absolutely gorgeous. The food was somewhat of a disappointment in variety compared to the other all-inclusives we've tried. The staff was very friendly, but we were let down when continually told that we couldn't partake in ANY water activities due to the choppy waters. Granted, this wasn't their fault, but they were pretty unorganized when trying to decipher the conditions each day. It's a quick walk to downtown Playa del Carmen, so that was nice.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    5
    Value:
    4
    Trip purpose:

    Business

    Shopping tip: Short walk from hotel

    If walking to Playa del Carmen, take notice of the little parks along they way. They seem to be the home of quite a few iguanas, and make for great photo ops!

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Richmond, VA
    Mar 27, 2008

    Good Place to Stay

    This was our frist trip to Mexico so we were unsure what to expect. The Reef was a nice treat. Clean and tucked in the jungle this is a good place for the family to stay. The staff was friendly and the food was good. The beach was nice and had great waves. We would stay here again.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Shopping tip: Long walk from hotel

    Nice shopping on 5th Avenue just a short cab ride or long walk.

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Milwaukee, WI
    Mar 29, 2008

    Nice all-inclusive resort

    The Reef Playacar in Playa Del Carmen Mexico was overall a good experience. The staff was very nice and for the most part helpful although sometimes communication is difficult. The food was good, the beach was the best in my opinion in that area but not as big as I'm sure it was at one time. It was close to the town of Playa Del Carmen (within walking distance if you wanted). The walk was in a gated community and felt very safe even if you were walking in the evening. My issues regarding the resort are: the first morning there after arrving we had no hot water, actually no water came out when turning to hot. That was resolved by the end of the day however. Also water pressure was just an issue in general since our toilet plugged the next day and needed maintenance. The other issue is if you need internet access it's on and off. They say they have wireless available but it didn't work well. They have computers in the lobby area that you can use with a prepaid access card but it was hit and miss to get them to log in. There are also no beach front room but this resort is set in a more jungle type setting which was nice once you get used to it. They do have a wonderful spa and probably had the best massage I've ever had. Overall (aside from the minor issues) I would recommend this resort to family and friends. It's always important to remember when traveling outside of the US certain things are going to be different no matter where you go.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    5
    Room cleanliness:
    4
    Hotel staff:
    5
    Room comfort:
    3
    Location:
    4
    Value:
    4
    Trip purpose:

    Business

    Dining tip: Short walk from hotel

    There are many good resturants within walking distance if you choose.

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    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Liberty Lake
    Jul 5, 2008

    Ok stay

    The drinks and food were very disappointing. The drinks are very weak (even when you tip lots). Food had no flavor and even the resturants were pretty bad. Im not very picky with food eaither. They were doing construction at the hotel so things were out of order. We made the best of it and the beach was great. Our room was a 2 min walk from the shore which was great. They also tried pretty hard to sell us time shares (or even go to a meeting). We were on our honeymoon and could barley afford the trip down but they were very persistant.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    2
    Room comfort:
    4
    Location:
    5
    Value:
    3
    Trip purpose:

    Business

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    Thank you for your feedback!
    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    mikeyfish
    Business
    Colorado Springs, CO
    May 22, 2014

    Beach Haven

    The Reef Playacar is just the right size for us. Not to big but large enough to offer everything a larger resort would. the beaches are fantastic allowing you to walk several miles on each side of the resort,

    Hotel features (5 = best, 1 = worst):
    Amenities:
    3
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    3
    Location:
    5
    Value:
    5
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
    Review of The Reef Playacar - All Inclusive - Playa del Carmen

    Reviewer score

    4
    5.01.0
    Anonymous
    Business
    Buffalo, NY
    Apr 23, 2008

    worth the money

    you got what you paid for,the staff needed to speak a little more american. The house leeping was all right, but kept forgetting to leae towels and one day did not come buy at all.

    Hotel features (5 = best, 1 = worst):
    Amenities:
    4
    Room cleanliness:
    4
    Hotel staff:
    4
    Room comfort:
    4
    Location:
    4
    Value:
    5
    Trip purpose:

    Business

    Was this review helpful to you?
    Thank you for your feedback!
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