The Reef Playacar - All Inclusive - Playa del Carmen

3 stars
Paseo Xaman Ha Sur, PlayaCar, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
58 reviews
best vacation ever!

Everything was wonderful! From the super friendly and fun staff, the wide variety of delicious food... See full review

  • Gizzy mom
  • Jul 31, 2014
Great for families!

We had a great time! Everybody was so kind and helpful there! The entertainment team was amazing! See full review

  • Family5 from Florida
  • Jun 7, 2014
All-inclusive property and villa accommodations in Riviera Maya

The Reef Playacar - All Inclusive - Playa del Carmen invites holidaymakers to posh beachfront accommodations in Riviera Maya. Aside from enjoying a relaxing day at the beach, holidaymakers also try waverunning, catamaran sailing, kayaking and parasailing at PADI dive center. The hotel also arranges excursions going to Chichen Itza and to dolphin tours and ATV rides. Nightly shows, entertainment and activities are also available for kids and adults on site. Guests also rejuvenate by having a soothing massage and treatment at the The Reef Spa on site.

3 Reasons To Stay

  • Private Jacuzzi in some rooms
  • Villa-type units
  • Tour arrangements

The Reef Playacar - All Inclusive - Playa del Carmen Rooms

The Reef Playacar - All Inclusive - Playa del Carmen has 202 guestrooms housed in 18 villas. All units feature a balcony or terrace. Units have refrigerator, TV, air conditioning, ceiling fan, black-out drapes, alarm clock, telephone, en suite bathroom with (tub and shower), make-up/shaving mirror, hairdryer, iron/ ironing board and safe deposit box (fees apply). Some villas have a private Jacuzzi in-room.

Things to Do

  • Playacar Golf Club (0.1 mi/0.2 km)
  • Playa del Carmen Maritime Terminal (0.9 mi/1.4 km)
  • Yucatek Divers (1 mi/1.7 km)
  • Playa del Carmen Main Beach (1.2 mi/2 km)
  • Central Square (1.3 mi/2 km)
  • Nuestra Senora del Carmen Catholic Church (1.4 mi/2.2 km)
  • Pier Navega (1.6 mi/2.6 km)
  • Mamitas Beach Club (1.8 mi/3 km)
  • Guadalupe Church (2.7 mi/4.4 km)
  • Xplor Theme Park (2.8 mi/4.5 km)

The Reef Playacar - All Inclusive - Playa del Carmen Rooms

Garden View with Balcony
Garden view with balcony: All rooms offer a spectacular garden view, one king size bed or two double beds, air conditioning, private bath room with shower and tub, hair dryer, make up mirror, TV, telephone, mini fridge, alarm clock, iron & iron board, safety deposit box ($) and a private balcony or terrace all surrounded by exuberant tropical gardens
Superior Room
Includes the Garden View room plus a bottle of wine upon arrival, a coffee maker, mini-bar stocked daily, bath ropes, upgraded amenities, deposit box free of charge and choice of two a la carte restaurants without surcharge.
Superior Premium Room
Includes the Superior room amenities, plus Access to our new lounge bar on the beach and this room includes premium drinks in all bars of the resort.

Amenities

  • All inclusive
  • Free parking
  • Outdoor pool
General
Concierge
Activities
Outdoor pool
Spa
Golf
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Parking
Free parking

Hotel Map

20.6126 -87.0857
Area served
Playa de Carmen.
Nearby airports
CUN-Cancun International Airport
Area description
40 miles/ 60kms south of Cancun (45 minutes by car). Address: The Reef Playacar Resort & Spa, Paseo Xaman-Ha, Retorno Sayil, s/n Fracc. Playacar Playa del Carmen,Quintana-Roo Mexico, CP 77710

Meeting facilities

Meeting Info
For further information please contact our Group Manager at groupsales@thereefplayacar.com

Dining

Chula Vista
The main restaurant with 3 a la minute buffet areas for international delights for breakfast, lunch and dinner with a spectacular view of the Caribbean Sea.
Botticelli
Italian a la carte restaurant: Freshly prepared Italian dishes in an elegant atmosphere with A/C. Dress code: Casual elegance (men: Long pants, shoes and sleeved shirt).
La Terraza Grill
Great variety of grilled mexican dishes prepared on the grill served in very exclusive decorated restaurant with A/C. Reservation required, no limitations. Dress Code: Casual-Elegant Attire. No Shorts. Hours: 18:30 - 22:30
Deli-snack bar
Located in the pool area, close to the beach. Light meals & snacks such as pizzas, burgers, French fries, and chicken wings served from late morning until sunset; A special Mexican Taco Style menu is served from 6 p.m. till 2 a.m.
Ice Cream parlour: Ice Cream Parlor
Enjoy any of our coffee services or a fresh made ice cream delight next to our natural cenote surrounded by lush tropical gardens. Cenote: Enjoy our tea time & special flambed coffees, accompanied by delicious fresh baked cookies and finger sandwiches.
Papo's Bar
A great evening entertainment area for njoying
Azul 48
An attractive swim up bar with a tropical atmosphere.
La Cascada
A welcoming lobby bar decorated in Mediterranean style.
La Chiquita Bar
Beach bar that serves drinks until late afternoon.
Nicos lounge Bar
Exclusive new lounge bar including an ocean view jacuzzi, located on the beach. This bar is available at a surcharge for standard and superior room clients.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (58)

Ratings and reviews for The Reef Playacar - All Inclusive - Playa del Carmen

Overall score

3.8 / 5
5.01.0
58 out of 58
Amenities:
3.8
Room cleanliness:
4.2
Hotel staff:
4.1
Room comfort:
3.7
Location:
4.6
Value:
3.9

76% would recommend to a friend.

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

3
5.01.0
Camelbak
Business
Texas
Nov 19, 2014

Summer Vacation

Staff is beyond great! The bartenders are friendly and everyone makes you feel at home. Amenities at hotel could be better, the beds are a little hard and the bathroom needed a little remodeling. You usually don't spend a lot of time in your room anyway but it could have used a little help. The swimming pool, the Italian restaurant and buffet restaurant were good. The best part is that the beach is a few steps away and that takes away any bad amenity there is... The ocean is beautiful and perfect!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

3
5.01.0
Wife with kids
Business
North Hollywood, California
Nov 17, 2014

Cozy hotel for family to enjoy- needs to improve cleanliness

This was a family reunion vacation. There was a total of 20 of us. We all arrived at different times. 3 of us reserved King sized bedrooms but only one got what was reserved. I traveled with my husband, mom and kids and had asked for connecting rooms or a room close to each other. That didn't happen. Fortunately, the next day a room with a king sized bed became available right next door. I want to point out that this happened because I followed up. There was no initiative from the staff to make sure it happened. The concierge staff was not welcoming as in other hotels that we've stayed on previous vacations. I gave a rate of 4 because the other staff provided an excellent service. The exterior of the hotel is beautiful. It's a small hotel but super cozy. The rooms are dated and housekeeping needs to do a better job in cleaning the rooms and making sure they wash the bedding daily. There is a lot of humidity and so everything felt and smelled wet so changing out the sheets daily should be a must. The pool and exterior was always clean. The beach is beautiful and part of the hotel. The food was delicious but the menu doesn't really change. I loves the daily shows and performances. There is activities that everyone can enjoy. They have a kids club for the kiddies and adult activities like club outings, bars. I was really happy that there was something for everyone. For me, I don't mind that the rooms were dated but cleanliness is a MUST. They need to improve and make sure that rooms are cleaned and sheets are changed I. Not daily at least every other day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

If you're a family of 4 or more and plan on doing activities I would strongly recommend that you rent a car. Otherwise your money will go on TAXI. It gets really pricey.

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
RoadTripTraveler
Business
Houston, Texas, EEUU
Oct 31, 2014

Nice place in The middle of the rainforest.

The hotel has beautiful gardens who actually is parts of the rainforest the rooms are not awesome and the staff.... Let's say average you find really fun people like the bartenders and not so fine like the security... But really nice place to stay, the beach was perfect, and the pools were fine, some of the bars are closing early and you have to walk a lot to another bar if you want to get more to drink, only two beers at the room per day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Miss Lavi
Business
NYC
Sep 8, 2014

Great !

This hotel is a perfect combination of great location and clean relaxed atmosphere! You can't beat the price and staff was very accommodating. Only con is that the food wasn't up to par besides that I would stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Eat at the restaurant Mi Pueblo!

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
dgqlink
Business
ct
Sep 7, 2014

family vacation.

I stayed at the reef the first week of September. Bottom line, the place is located in a lovely beach and the grounds are clean. I enjoyed my trip for the most part and would recommend it to a friend. The only thing that vexed me was that you had to pay extra to eat at the Mexican restaurant and could not access a bar unless you paid extra. Also one more tip, I am bilingual in Spanish and English , but I suggest speaking to them in English because you will get better treatment. For some odd reason when I approached staff in Spanish I would be treated like I was second class. Finally, tip the bartenders on occasion, it goes a long way.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Take the ado bus from airport to 5 th ave..and than taxi to hotel.it will save you about 100 dollars

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
RM370
Business
Illinois
Sep 4, 2014

Reef Playacar

Very friendly and helpful staff. Beautiful location. Definitely will return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

3
5.01.0
MD DMC
Business
MEX CITY
Aug 27, 2014

really questioning if i would stay there again.

Didn't help us with staff problem. Booked an amazing trip ended up with an "ok" trip (didn't get money back). They charge extra for everything (even the lock from the security box). Taxi to 5th av 90 PESOS or more. BE PREPARED TO TIP!! thats the only way to get real service. Hotel is really pretty in general, food ok, alcohol not so good.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Be careful they tend to over charge foreigners

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

2
5.01.0
oneguy
Business
Atlanta, Georgia
Aug 6, 2014

niceguy

I should have believed some of the other reviews. The hotel is definitely in need of repair. The room is not that bad but the food is not good. Coming from a non picky family, that is saying a lot. Everything is cooked / fried with lots of oil, and butter (not good for the stomach). The Italian restaurant was alright but nothing to boast about. Drinks at the bar are very watered down and bar is not staffed accordingly. Too bad this place is located on a beautiful beach and water is very clear. If you are thinking of this place for your vacation, spend a little more money and find another place at Playa Del Carmen. The beach is definitely nice just not the Hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
1
Trip purpose:

Business

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Gizzy mom
Business
Lynchburg, Virginia
Jul 31, 2014

best vacation ever!

Everything was wonderful! From the super friendly and fun staff, the wide variety of delicious food and the stunning location, it was just perfect!! My best friend and I couldn't have had a more perfect vacation. We can't believe what we got for the price!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: Not Applicable

Know taxi cab fares before you go. Ask hotel staff or research on internet. Confirm price with driver and pay in pesos.

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Review of The Reef Playacar - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
MtnGatty
Business
Colorado
Jul 26, 2014

Great Couples Getaway!

We recently stayed four nights at this property and it exceeded our expectations. The room was super clean, the staff very friendly and the overall experience amazing. The food was fine and we found the two restaurants had amazing dinners. We were a little skeptical based on the great price, but our worries subsided upon arrival. We are already planning a trip back next summer.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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