$207 Avg/night
Rate and special offer based on Check-in: Oct 15, 2014 Check-out: Oct 17, 2014

Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

3 stars
Paseo Xaman-Ha, Lote 1, Mza 1, Frac.Playacar, Q.Roo, Mexico, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.6
out of 5
74 reviews
AMAZING.

My four friends and me celebrated my 30th birthday at Sandos and it was one of the best vacations... See full review

  • Miha
  • Apr 28, 2014
Excelent honey moon!

It was an excelent experience, it just need to improve it's wifi signal since it doesn't work in... See full review

  • mordonez
  • Apr 15, 2014
Private white sand beach in sporty Mexican resort
The Sandos Playacar Beach Resort is ideally located close to the seaside town of Playa del Carmen and not far from Cozumel. The hotel is based around its own idyllic stretch of soft white sand on the Riviera Maya. This is a relaxed family resort where guests have a choice of restaurants on site. The emphasis at the Sandos Playacar Beach Resort is on sports with four tennis courts, swimming pools and access to a nearby championship golf course. Children are also well catered for with their own swimming pool and activities. Situated next to a golf course, the resort awaits you for an unforgettable vacation.
3 Reasons To Stay:
  • All-inclusive resort with its own beautiful private beach
  • Nine swimming pools and lawn tennis courts on site
  • Close to world-class diving destination
Sandos Playacar Beach Resort & Spa Rooms
The 438 bright rooms in the comfortable Sandos Playacar Beach Resort and as an added bonus, children under seven years of age may stay free in parents' accommodation (using existing bedding), making this a real draw for families. Rooms range from standard to Hacienda Royal Elite rooms and suites, which include concierge and private butler services. All rooms have either a terrace or balcony and views of the garden or ocean. Bedrooms are furnished in cool pastel shades and feature ceiling fans and air-conditioning, flat-screen TV, mini bar, work desk, safe deposit box and separate living areas with sofas. Bathrooms have robes and showers, and some come with additional whirlpool bath/Jacuzzi. All rooms have refrigerator. Superior rooms come with complimentary designer toiletries. Internet access is available in public areas (fees apply). 
Dining and Restaurants
The beach resort provides Cupcake Cafe, room service 24 hours a day, and a wide variety of buffet and a la carte restaurants serving everything from casual meals on the beach to elegant gourmet dinners. Visitors at Sandos Playacar can spend free time at the shopping area.
Features

Nestled among lush gardens, Sandos Playacar Beach Resort & Spa All Inclusive features amenities like gym, lighted tennis courts and free bike rental with guided tours. Have fun on the beach and in the pool with water sports, snorkelling, pool basketball and many other activities. The resort also features the Lite Teens Club, a Kids' Club, archery and a miniature golf course, all in an environment surrounded by nature. The entertainment team hosts a wide range of daytime and night time activities for kids, teens and adults for a fun-filled vacation. Vacationers can experience Mayan culture by booking an excursion to the ancient Mayan cities of Tulum and Coba located a few minutes away from Sandos Playacar Beach Experience Resort.

Things To Do:
  • Diving at Cozumel (11.2 mi/18.1 km)
  • Playa del Carmen (1.8 mi/3.3 km) 
  • Xcaret Eco Park (4.6 mi/7.4 km)
Policies and Fees
  • Internet access (fees apply)

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6025 -87.0944
Area served
Playa del Carmen, Solidaridad.
Nearby airports
Cancun International Airport (CUN).
Area description
Located within a short distance from the quaint town of Playa del Carmen and the world-class dive destination Cozumel.

Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen Rooms

Standard Balcony with Garden View or Pool or Partial Ocean
Two double beds or one King size bed. Private deluxe Bathroom with shower, Hair dryer, Air Conditioning, Color TV, Phone, Mini Bar with water, soft drinks and beer, Sitting Area, Coffee Maker, Safe, Balcony / Terrace, ceiling fan, Garden or Pool view.
Junior Suite Riviera with Jacuzzi Balcony with Pool
Spacious Junior Suites with 2 double beds or 1 king size bed, integrated living room area with a sofa bed, terrace or balcony, bathroom, toilet, double view vanity mirror, hair dryer, Jacuzzi bathtub and separate shower. Air conditioning, plasma satellite TV, telephone, safe, ceiling fan, alarm clock radio, coffee maker, iron and ironing board. Mini Bar with water, sodas, beer and 24hrs room service. With garden or pool view.
Hacienda Junior Suite with Balcony Pool View or Garden View
Spacious Junior Suite, with two double beds or one king size bed, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, duvet covers on beds, luxury private bathroom with shower, hair dryer, bathrobes to use during their stay, 24hrs room service, coffee maker, iron, ironing board, air conditioning, 42 Plasma satellite TV, telephone, Mini Bar with mineral water, soft drinks, beer, and safety box. Option of adjoining rooms for families (subject to availability)
Superior Ocean Front Adults Only
King Size bed, private luxury bathroom with shower, hair dryer, vanity mirror, 24hr room service, bath robes for use during stay in the hotel, shower cap, body lotion, safe, air conditioning, satellite Plasma TV, VIP mini bar (mineral water, natural water, soft drinks and beer, welcome fruit basket. Radio / alarm clock, ceiling fan, coffee maker, iron and ironing board, Terrace or balcony with sea view. VIP Bracelet for access to Select Club Adults Only services and the Premium Lounge at the lobby.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Golf
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Festival Grand Buffet
Main Restaurant, Breakfast: 7:00 to 10:30 Hrs. Lunch: 12:30 to 15:30 Hrs. Dinner: 18:30 to 22:30 Hrs. Dress Code: Shirt & Shoes are Mandatory
Iztapalapa
Pool Buffet & Snack Bar, Drinks: 08:00 to 22:00 Hrs. Breakfast: 08:00 to 10:30 Hrs. Lunch: 12:00 to 17:00 Hrs. Dress Code: Shirt & Shoes are mandatory
Riviera Blue Pool Snack Bar
Drinks: 10:00 to 18:00 Hrs. Lunch: 11:00 to 17:00 Hrs Dress Code: Shirt & Shoes are mandatory
Il Piemonte Buffet
Italian Buffet, Dinner: 18.30 to 22.30 Hrs. Dress Code: Casual, no beach wear
Asiana Restaurant
Oriental Restaurant Dinner: 18:00 to 21.30hrs. Dress Code: Casual, no beach wear. Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Gourmet Restaurant
French Restaurant (adults only). Dinner: 18:00 to 21:30 Hrs. Dress Code:Formal Wear (Closed toe shoes, gentleman long trousers) Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
El Gaucho Restaurant
Argentinean Stake House Dinner: 18:00 to 21:30 Hrs. Dress Code:Casual, no beach wear Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Fogo de Janeiro Restaurant
Brazilian Rodizio Restaurant Dinner: 18:00 to 21:30 Hrs. Dress Code: Casual, no beach wear. Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Mediterranean Restaurant
Mediterranean Cuisine Dinner: 18:00 to 21:30 Hrs. Dress Code: Casual, no beach wear Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Riviera Maya Restaurant
Mexican Restaurant Dinner: 18:00 to 21: 30 Hrs. Dress Code: Casual, no beach wear

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (74)

Ratings and reviews for Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Overall score

3.6 / 5
5.01.0
74 out of 74
Amenities:
3.9
Room cleanliness:
4
Hotel staff:
4.1
Room comfort:
3.6
Location:
4.4
Value:
3.9

77% would recommend to a friend.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Brassmonkey
Denver Colorado
May 7, 2012

Great for the price

Room was not cleaned when we went in so went to front desk and showed the cell phone pictures of the dirty room. It took about an hour but they put us in a Jr. suite with jacuzzi and gave us an upgraded wrist band. The room was great but beds are hard. The beach, food, and service were all Great !!! We had a good time and will go back to the Sandos Playacar again. The neighborhood is very safe. Went for a bike ride to shopping center and had NO high pressure sales people. Remember to tip the workers at hotel they work hard for very little pay

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Time-saving tip: Not Applicable

Booked a private van shuttle from airport to hotel and back it was 30 dollars more than a shared ride well worth it.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
sands
Castle Rock, CO, USA
Nov 10, 2011

Wedding/Vacation

We had a wonderful stay at Sandos Playacar. The staff was so nice and friendly and the service was excellent. Very clean! Overall great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
fantom
playa del carmen ,mexico
Sep 30, 2011

nice quite place

We spend one week as couple had great time and good vacation.Strongly recommended .

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

First thing you arrive book an restaurant. Asian restaurant bad service. Sorry?

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
cbailey
Indiana, USA
Oct 25, 2011

Excellent Trip

Thomasso the concierge, made our trip. He upgraded us to select because it was our second time at the resort. Our room had a view of the ocean and was about 200 yards from the beach and pool. Great quick vacation. Everything went perfect.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
mexicofun
Hartland WI
Apr 17, 2012

Fun spring break

The hotel is beautiful. Everything is always clean. The beach is amazing! the staff is friendly and willing to help. Claudia met all our requests. Thank You! The only thing we have liked better at other resorts is the swim up bar being in or close to the activities pool. Always a fun place to hang out meet people, even for us beach lovers. This swim up bar is in the adult only pool which is a 10 minute walk from the beach. With children that is just too far, and too quiet.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Time-saving tip: Not Applicable

use a private transfer from and back to the airport. Javier at AGI is wonderful!

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
bkess
Minneapolis, MN, USA
Jan 22, 2012

Sandos was great!!

We had a great time at Sandos. Everything was beautiful, they had a great beach location. A few things I would change would be the very uncomfortable hard beds and pillows, the food was so so. We were in a villa and the hot tub never worked the whole week. Overall our experience was great! The entertainment team did a great job and we loved the adult only swim up pool bar.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
4
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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
VS15
Denver, Colorado
Feb 27, 2014

Everything is just right

We've been there in November 2013. It was our 7th or 8th time at this hotel. Every time we are there they add something new. The last surprise was a little cafe where you can get a piece of cake with a cup of tea or coffee. It's open all day. Very nice! We like everything about it. The food is always very good - nothing special, but tasty. It seems they have a good chef. The beach is the best - wide open and clean, the ocean is perfect. The entertainment is sometimes too loud to our taste, but I guess it's the name of the game. We'll go there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Terry from Philadelphia
Philadelphia, PA
Jul 8, 2013

Relaxing beach holiday

Hotel was great. Rooms clean and nicely decorated. Food surprisingly good. Beach outstanding. Staff was very, very nice and accomodating. Would recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: In Hotel

Mediterranean Restaurant was our favorite.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
AlexOks
Glenview Illinois
Jan 8, 2012

Family vacation

When we arrived at the hotel we had lots of trouble. All of the things orbiz said they would give to us were not given to us. But all of the great entertainment got us through all of that.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
4
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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
lemkin
Chicago, IL
Apr 8, 2012

Good overall value

We stayed here during the first week of April 2012. Easy check-in, switched rooms happily when we didn't like the first one. Stayed in an Hacienda suite, lowest priced. Good location in the resort, and first-floor Haciendas walk out directly to a private pool (shared with 7 other units). This was very convenient with 2 small kids. The room itself was clean, sized like a regular hotel room. Average bathroom. Bed very hard and pillows were motel-quality (bed and pillows were the lowest points of the entire resort--take that as you will!). For all I know, the upper-level suites had better beds and pillows. Although I doubt it (saw through the windows). The larger pools were nice, with lots of kid features, and about 4 feet deep at all points. Water was good temp throughout our stay (76-78F). No lap pool for adult exercise, but there is a separate adult pool and hot tub in the Spa (although still no lap pool). Beach access is good, with beach chairs easily available. Entertainment staff was always around, offering Volleyball, sand castle building, trivia, water polo, always something, if anyone is interested. Kids club was nice, too--age stratified, multilingual, with a separate pool in the kids club, movies, a Disney show the kids put on once a week, and almost-daily tennis lesson.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
4
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