$292 Avg/night
Rate and special offer based on Check-in: Dec 23, 2014 Check-out: Dec 24, 2014

Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

3 stars
Paseo Xaman-Ha, Lote 1, Mza 1, Frac.Playacar, Q.Roo, Mexico, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.6
out of 5
74 reviews
AMAZING.

My four friends and me celebrated my 30th birthday at Sandos and it was one of the best vacations... See full review

  • Miha
  • Apr 28, 2014
Excelent honey moon!

It was an excelent experience, it just need to improve it's wifi signal since it doesn't work in... See full review

  • mordonez
  • Apr 15, 2014
Private white sand beach in sporty Mexican resort
The Sandos Playacar Beach Resort is ideally located close to the seaside town of Playa del Carmen and not far from Cozumel. The hotel is based around its own idyllic stretch of soft white sand on the Riviera Maya. This is a relaxed family resort where guests have a choice of restaurants on site. The emphasis at the Sandos Playacar Beach Resort is on sports with four tennis courts, swimming pools and access to a nearby championship golf course. Children are also well catered for with their own swimming pool and activities. Situated next to a golf course, the resort awaits you for an unforgettable vacation.
3 Reasons To Stay:
  • All-inclusive resort with its own beautiful private beach
  • Nine swimming pools and lawn tennis courts on site
  • Close to world-class diving destination
Sandos Playacar Beach Resort & Spa Rooms
The 438 bright rooms in the comfortable Sandos Playacar Beach Resort and as an added bonus, children under seven years of age may stay free in parents' accommodation (using existing bedding), making this a real draw for families. Rooms range from standard to Hacienda Royal Elite rooms and suites, which include concierge and private butler services. All rooms have either a terrace or balcony and views of the garden or ocean. Bedrooms are furnished in cool pastel shades and feature ceiling fans and air-conditioning, flat-screen TV, mini bar, work desk, safe deposit box and separate living areas with sofas. Bathrooms have robes and showers, and some come with additional whirlpool bath/Jacuzzi. All rooms have refrigerator. Superior rooms come with complimentary designer toiletries. Internet access is available in public areas (fees apply). 
Dining and Restaurants
The beach resort provides Cupcake Cafe, room service 24 hours a day, and a wide variety of buffet and a la carte restaurants serving everything from casual meals on the beach to elegant gourmet dinners. Visitors at Sandos Playacar can spend free time at the shopping area.
Features

Nestled among lush gardens, Sandos Playacar Beach Resort & Spa All Inclusive features amenities like gym, lighted tennis courts and free bike rental with guided tours. Have fun on the beach and in the pool with water sports, snorkelling, pool basketball and many other activities. The resort also features the Lite Teens Club, a Kids' Club, archery and a miniature golf course, all in an environment surrounded by nature. The entertainment team hosts a wide range of daytime and night time activities for kids, teens and adults for a fun-filled vacation. Vacationers can experience Mayan culture by booking an excursion to the ancient Mayan cities of Tulum and Coba located a few minutes away from Sandos Playacar Beach Experience Resort.

Things To Do:
  • Diving at Cozumel (11.2 mi/18.1 km)
  • Playa del Carmen (1.8 mi/3.3 km) 
  • Xcaret Eco Park (4.6 mi/7.4 km)
Policies and Fees
  • Internet access (fees apply)

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen Rooms

Standard Balcony with Garden View or Pool or Partial Ocean
Two double beds or one King size bed. Private deluxe Bathroom with shower, Hair dryer, Air Conditioning, Color TV, Phone, Mini Bar with water, soft drinks and beer, Sitting Area, Coffee Maker, Safe, Balcony / Terrace, ceiling fan, Garden or Pool view.
Junior Suite Riviera with Jacuzzi Balcony with Pool
Spacious Junior Suites with 2 double beds or 1 king size bed, integrated living room area with a sofa bed, terrace or balcony, bathroom, toilet, double view vanity mirror, hair dryer, Jacuzzi bathtub and separate shower. Air conditioning, plasma satellite TV, telephone, safe, ceiling fan, alarm clock radio, coffee maker, iron and ironing board. Mini Bar with water, sodas, beer and 24hrs room service. With garden or pool view.
Hacienda Junior Suite with Balcony Pool View or Garden View
Spacious Junior Suite, with two double beds or one king size bed, integrated living room area with a sofa bed, elegant modern rattan furniture on balcony or terrace, overlooking the lush tropical flora, duvet covers on beds, luxury private bathroom with shower, hair dryer, bathrobes to use during their stay, 24hrs room service, coffee maker, iron, ironing board, air conditioning, 42 Plasma satellite TV, telephone, Mini Bar with mineral water, soft drinks, beer, and safety box. Option of adjoining rooms for families (subject to availability)
Superior Ocean Front Adults Only
King Size bed, private luxury bathroom with shower, hair dryer, vanity mirror, 24hr room service, bath robes for use during stay in the hotel, shower cap, body lotion, safe, air conditioning, satellite Plasma TV, VIP mini bar (mineral water, natural water, soft drinks and beer, welcome fruit basket. Radio / alarm clock, ceiling fan, coffee maker, iron and ironing board, Terrace or balcony with sea view. VIP Bracelet for access to Select Club Adults Only services and the Premium Lounge at the lobby.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Golf
Game room
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Festival Grand Buffet
Main Restaurant, Breakfast: 7:00 to 10:30 Hrs. Lunch: 12:30 to 15:30 Hrs. Dinner: 18:30 to 22:30 Hrs. Dress Code: Shirt & Shoes are Mandatory
Iztapalapa
Pool Buffet & Snack Bar, Drinks: 08:00 to 22:00 Hrs. Breakfast: 08:00 to 10:30 Hrs. Lunch: 12:00 to 17:00 Hrs. Dress Code: Shirt & Shoes are mandatory
Riviera Blue Pool Snack Bar
Drinks: 10:00 to 18:00 Hrs. Lunch: 11:00 to 17:00 Hrs Dress Code: Shirt & Shoes are mandatory
Il Piemonte Buffet
Italian Buffet, Dinner: 18.30 to 22.30 Hrs. Dress Code: Casual, no beach wear
Asiana Restaurant
Oriental Restaurant Dinner: 18:00 to 21.30hrs. Dress Code: Casual, no beach wear. Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Gourmet Restaurant
French Restaurant (adults only). Dinner: 18:00 to 21:30 Hrs. Dress Code:Formal Wear (Closed toe shoes, gentleman long trousers) Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
El Gaucho Restaurant
Argentinean Stake House Dinner: 18:00 to 21:30 Hrs. Dress Code:Casual, no beach wear Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Fogo de Janeiro Restaurant
Brazilian Rodizio Restaurant Dinner: 18:00 to 21:30 Hrs. Dress Code: Casual, no beach wear. Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Mediterranean Restaurant
Mediterranean Cuisine Dinner: 18:00 to 21:30 Hrs. Dress Code: Casual, no beach wear Previous reservation, subject to availability, restrictions apply: 7 Night Stay: 3 Reservations for Dinner 4-6 Nights 2 reservations 2-3Nights 1 reservation
Riviera Maya Restaurant
Mexican Restaurant Dinner: 18:00 to 21: 30 Hrs. Dress Code: Casual, no beach wear

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (74)

Ratings and reviews for Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Overall score

3.6 / 5
5.01.0
74 out of 74
Amenities:
3.9
Room cleanliness:
4
Hotel staff:
4.1
Room comfort:
3.6
Location:
4.4
Value:
3.9

77% would recommend to a friend.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
triplett20
Business
lima, ohio
Jul 24, 2014

beautiful honeymoon

Wonderful hotel. Lots of different excursions to do also that were close to the resort. Sandos did a great job making a wide array of activities available to people. Great trip. Beautiful resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

Go to 5th street. Bargain them down. Swim with the dolphins. Amazing experience.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
Casarod
Business
Chicago
Jun 21, 2014

Great location

Everything in this hotel was great, the staff were very friendly but understaffed.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: In Hotel

Attractions are also close by

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

2
5.01.0
Kuffy
Business
Australia
May 27, 2014

Poor quality bedding and poor availability at restaurants

The beds and pillows were extremely hard and uncomfortable. This was very disappointing as it was hard to get a good sleep. It's very difficult booking into the restaurants even when booking days ahead . We were there 5 days and only managed to secure one restaurant booking, Not good enough in my opinion. Only other alternative was buffet restaurant and food there was very average. Service at the bars was very slow.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
2
Trip purpose:

Business

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

3
5.01.0
Kandacekay
Business
Colorado Springs, CO
May 19, 2014

Beautiful beaches, family oriented and private haciendas and a lot of culture.

Multiple cultures travel here and that was an intriguing experience. It was very family oriented and had multiple activities. Most of the rooms are a good walk away from the beach. They have a common area near the beach with rooms but this is very loud and busy. I recommend the furthest away haciendas or the rooms near the lobby if you want quiet and relaxing. I felt very safe here and well taken care of by the staff. There is quite a bit of walking to get from point A to point B.The food buffets had a wide variety but average and a bit bland. You can eat at 3 restaurants. The Asian and Brazil steak house were very good but the Mediterranean was poor. We were disappointed with the food for the most part. They did have an amazing cupcake cafe with coffees that we couldn't stay out of. They had a really cool arcade room as well. The gift shops are of course way over priced so save your shopping for 5th Ave. The excursions were reasonably priced. We didn't do the spa due to over pricing but they had daily specials that were better priced. The staff worked hard and were the best part of the resort.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

Pay attention to the exchange rates wherever you go. I recommend the big souvenir shops like Playa mart. One restaurant charged us a 15% tax on our bill which is weird. Their prices are very fair along with exchange rate. I would find out right away if a shop or restaurant allows credit card. I would ask for a cash receipt on everything you buy!! Monitor and calculate everything that goes on your credit card.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Miha
Business
nyc
Apr 28, 2014

AMAZING.

My four friends and me celebrated my 30th birthday at Sandos and it was one of the best vacations we've ever had. The beach is absolutely beautiful. No rocks. Clear water and very clean. The service is great. Everyone is so nice! Yasmin by the beach was one of our all time favorites. Plenty of pools. Plenty of food. The only negatives would be the lack of wifi in all areas and the average age was a bit "mature". Would definitely go back!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

$5 bus takes you to Tulum to see the ruins.

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
mordonez
Business
Peru
Apr 15, 2014

Excelent honey moon!

It was an excelent experience, it just need to improve it's wifi signal since it doesn't work in every place in the hotel. The first room they gave us had a weird smell but they change it as soon as they can and the next one was way better and in front of the pool. It was a nice a experience, the beach is amazing, we will def go back!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

5
5.01.0
Ladydia530
Business
Cameron park, ca
Apr 3, 2014

excellent access for disabled

Great place to go when I broke my leg and had to use my knee scooter. Staff was excellent to provide extra assistance for me to get around. They were very friendly !

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
VS15
Business
Denver, Colorado
Feb 27, 2014

Everything is just right

We've been there in November 2013. It was our 7th or 8th time at this hotel. Every time we are there they add something new. The last surprise was a little cafe where you can get a piece of cake with a cup of tea or coffee. It's open all day. Very nice! We like everything about it. The food is always very good - nothing special, but tasty. It seems they have a good chef. The beach is the best - wide open and clean, the ocean is perfect. The entertainment is sometimes too loud to our taste, but I guess it's the name of the game. We'll go there again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

1
5.01.0
First time in Mexico
Business
México
Jan 18, 2014

Awful!

To be fair the only nice thing about this hotel is the beach and the beach bar! The rest is awful!! The rooms have got mojld on the walls and they look like some cheap hostel rooms! Food is tasteless and although they have loads of restaurants you only can book them twice a week! Drinks are watered down and tastless too! I would never stay there again or recommend it to anyone I care about! The only time you would get a nice room or get to see the nice side of the hotel is when you join the royal elite club! Which is another annoying thing in this hotel !

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Sandos Playacar Beach Experience Resort and Spa - All Inclusive - Playa del Carmen

Reviewer score

4
5.01.0
philphilphil
Business
Canada
Jan 14, 2014

Great time for a laid back vacation

The location provided an easy 20 min walk via the beach into town.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Asiana restaurant was really enjoyable

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