Sandos Caracol Select Club Adults Only All Inclusive

4 stars
Carretera Chetumal Puerto Juarez Km. 295 Hotel Sandos Caracol, Col. Centro, Playa del Carmen, 77710
Hotel Overview
Reviewer score
3.7
out of 5
17 reviews
It could not have been any better!

This is my second time at this facility. This means that I liked it the first time and after the... See full review

  • Dom the Traveler
  • Nov 25, 2014
GREAT weekend getaway

My experience was great from the 1st day to last day. See full review

  • Bivi10
  • Oct 7, 2014
Stylish comforts in the heart of Riviera Maya
Ideal for romantic vacation or weekend getaway, Sandos Caracol Select Club Adults Only All Inclusive offers sophisticated and stylish accommodations in the heart of Riviera Maya. This luxurious resort provides easy access to the turquoise waters of the Caribbean Sea and pristine beach area exclusively for adults the features hammocks and waiter. Guests can play at the tennis courts or have fun with nightly entertainment at the theater. 

At Sandos Caracol Select Club Adults Only All Inclusive, patrons enjoy the variety of appetizing Brazilian cuisine at Fogo du Brasil and enjoy a la carte breakfast and luch at La Jungla snack bar on site. Visitors can rejuvenate with pampering treatments at Spa Sandos on site with diverse temperature pools, hydrotherapy area, sauna and steam bath and work out at the fitness center. 
3 Reasons To Stay
Beach area with hammocks and waiterIn-house restaurant serving Brazilian cuisineExcellent spa facilities including diverse temperature pools
Sandos Caracol Select Club Adults Only All Inclusive Rooms
Sandos Caracol Select Club Adults Only All Inclusive offers elegant suites nestled into a quiet jungle area. Each unit is appointed with individual climate control, satellite 42-inch plasma TV, wireless Internet access, safe deposit box, iron and board, mini bar, hair dryer and balcony/terrace that opens to garden, pool or jungle views. Select accommodations have living area and balcony with Jacuzzi. 
Things To Do
  • Mamitas Beach Club (2.7 mi/4.3 km)
  • Riviera Art Gallery (2.9 mi/4.7 km)
  • 5th avenue art gallery (3.1 mi/5.0 km)
  • Silver Shine Art Gallery (3.5 mi/5.6 km)
  • Playacar Golf Club (4.7 mi/7.5 km)
  • Playa Paintball Park (5.9 mi/9.5 km)

Sandos Caracol Select Club Adults Only All Inclusive Rooms

Suite Superior Select Club Adults Only + 21
Suite Superior Select Club Adults Only + 21 offers one king bed or two double bed with air conditioning individual control, alarm clock, balcony / terrace, bathrobe, bathroom amenities, cable / satellite TV, ceiling fan, 42 " color flat screen TV, disabled facilities, hairdryer, turn down service, premium liquor bottles, wi fi internet, iron / ironing board, laundry service, mini bar, radio, bathrobes, hot and cold water dispenser, room service 24 hours, digital safe in room, tea and coffee making facilities, telephone, Ipod player, vanity mirror, fine pillows and linen and smoke detector. Suite Superior Select Club Adults Only + 21 years old balcony or terrace with garden or pool view, Wardrobe, Pillows and Fine linens - Bathrobes.
Suite Deluxe Select Club Adults Only + 21
Deluxe Suite with 1 king size bed and double sofa bed, for Adults over 21 years old, balcony with garden or pool view, Jacuzzi in the room - Flat Screen TV/ Cable - Air Conditioning with individual control - 24/Room Service - Smoke Detector - Safety Box - Hairdryer - Bathroom amenities - All Inclusive Minibar - Iron and Ironing Board - Fan - Vanity Mirror - Hot and Cold Water Dispenser - Premium Liquor Bottles - Tea and Coffee amenities - Turn Down Service - Ipod Player - Wi Fi Internet - Pillows and Fine linens - Bathrobes - - Wardrobe
Suite Penthouse Select Club Adults Only + 21
Penthouse Suite with 1 King Size Bed and 1 double sofa bed, for Adults over 21 years old, with Jacuzzi on the terrace with garden or pool view - Flat Screen TV/ Cable - Air Conditioning with individual control - 24/Room Service - Smoke Detector - Safety Box - Hairdryer - Bathroom amenities - All Inclusive Minibar - Iron and Ironing Board - Fan - Vanity Mirror - Hot and Cold Water Dispenser - Premium Liquor Bottles - Tea and Coffee amenities - Turn Down Service - Ipod Player - Wi Fi Internet - Pillows and Fine linens - Bathrobes - Wardrobe

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Fitness center or spa
Spa
Night club
Golf
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Services
Laundry service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

20.6616 -87.0399
Area served
Playa del Carmen, Solidaridad.
Nearby airports
Cancun International Airport (CUN). This airport is 45 km from the hotel.
Area description
Sandos Caracol Select Club Adults Only is located 10 minutes from the famous 5th Avenue, and only 45 minutes from the International Cancun airport, in the Mayan Riviera, next to the Sandos Caracol Eco - Resort and Spa. The hotel is located in the Luxurious Residential Complex " Grand Coral " where is the 18 holes Golf Course " Grand Coral Golf Course" designed by Nick Price.

Dining

Restaurant
La Laguna - International Buffet, La Toscana - Italiano, Las Mascaras - Buffet Mexicano, El templo - Oriental, La Riviera - Mediterranean, El Gaucho - Grill - Steak House, Fogo du Brasil - Rodizio, Vegetariano - Gourmet Vegetariano , La Jungla - Snack Bar and El Nido - Snack 24 hrs.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (17)

Ratings and reviews for Sandos Caracol Select Club Adults Only All Inclusive

Overall score

3.7 / 5
5.01.0
17 out of 17
Amenities:
3.9
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3.9

71% would recommend to a friend.

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

5
5.01.0
Dom the Traveler
Business
Massachusetts
Nov 25, 2014

It could not have been any better!

This is my second time at this facility. This means that I liked it the first time and after the second time, I still feel the same! The whole staff deserves all the accolades...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Do not leave home without aqua shoes. The beach is very rocky.

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

3
5.01.0
eshghitude
Business
Washington, DC
Oct 23, 2014

Not bad, but a far cry from great

It's quiet, the hotel is nice, and we appreciated the amenities. But, apart from that, I can't say much more positive. The food was next to awful. The service was even worse. My wife and I ordered the same drink all week and never received the same drink twice. Perhaps it was off season for them, so the hotel was not running at full capacity, but I have no desire to visit any other hotels under the Sandos brand. Don't get me wrong, it was great for a honeymoon on which we really only wanted to decompress, but the rock-hard mattress, poor food, drink, and service don't leave any desire to return.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

5
5.01.0
Bivi10
Business
dallas,tx
Oct 7, 2014

GREAT weekend getaway

My experience was great from the 1st day to last day.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Great food everywhere in hotel no need to step out the resort.

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

3
5.01.0
wd00
Business
New Jersey
Sep 8, 2014

OK place for families

Overall the trip was good. This place is really good for kids. It has a kids water park and activities. Like other large resorts in PdC it's a trip to leave the resort. We prefer Cancun where you can walk outside of the hotel easily. Like everyone says bring water shoes for the ocean. The resort is large and has incorporated the jungle into the resort very well. Rooms were good. The adult select rooms are newer and nicer so if you can spring for them. Food is just OK. I was a little disappointed in the rodizo dinner where they only give you one rotation of meat and they didn't tell us that til it was over. We also never got the romantic dinner we paid for and the front desk staff refused to help us set it up. The timeshare offer lasts 3+ hours so just be aware. Not sure I would return here without kids. With kids I might.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

5
5.01.0
Noottamnitram
Business
Los Angeles , CA
Jul 29, 2014

Dream honeymoon

My wife and I stayed here for our honeymoon and we had a blast! We stayed for 7 days in July and didn't get bored once! The food was delicious and they did not skimp on the drinks (we actually had to ask for them to make our drinks weaker cause pretty much all their drinks were doubles by default). The resort is massive and we were still finding new things to do up till the day we left. They have Mayan ruins on site which were really cool to see but if that's something you're really interested in, an excursion to chichen itza may be in order. The snorkeling is the same, fun and they have a decent variety of fish, but if that's something you love then an excision may be a better bet. The resort really has a bit of everything, including it's own cinote and you could spend your entire vacation there and be happy. We did have one issue with the housekeeping coming in whole the do not disturb sign was out and spilling something on our clothes that made then stink. We talked to the customer service desk and they were extremely apologetic and accommodating, offering complementary laundry service and an additional dinner reservation for a romantic dinner. We were completely satisfied with how the issue was amended and had no other issues for the rest of our stay. All in all we had the honeymoon of our dreams and would go back in a heartbeat. The resort was worth every penny and we have highly recommended it to everyone willing to listen!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

4
5.01.0
wd00
Business
New Jersey
Jun 7, 2014

Overall a good experience, Excellent for Kids

As the title states, overall it was a good experience. Travelled with extended family and their kids. Kids really liked the animals everywhere as well as the pools and the beach. Food was ok, some of the dinners were good, but we were disappointed with the Brazilian rodizio as the meat wasn't very good and you only get one round, they don't keep going like most places so get multiple pieces in case you like one of them! We had an adult select club deluxe room which is a little nicer than the standard rooms, but also gives you access to the adults only sections of the resort, which is probably better if you don't have any kids. They had really good shows at night which the kids loved. As everyone stated the beach is rocky, so bring water shoes and you'll be fine. They will try to sell you a timeshare package so just be aware. Its up to you whether the gifts they offer in return are worth the 3-4 hours of your time (even though they say its 1-2 hours#. My biggest complaint is with some of the staff. The reservation system there is very sketchy. When they give you the paper when you make your reservation, don't loose it as they have no other record that you even had a reservation. We forgot ours and no one had any record of our reservation anywhere. They also said they were booked full and they couldn't accommodate our group of six. After the 10 min round trip walk back to the room #yes the resort is quite large# we gave the reservation paper to them and then everything was OK. Funny thing is we walked in and there were like 5 other people in the restaurant. Booked full? I think not. Also we booked the romantic package for my gf and I. The room was decorated nicely when we got there #with just married tshirts too!# but no one could find that detail on our reservation when we tried to book our romantic dinner package. When we finally did find someone to book our romantic dinner, the restaurant never got the memo and we just had a regular dinner. Complaining to the front desk/reservations people fell upon deaf ears, as they couldn't confirm we had the romantic package booked and refused to rebook our dinner or offer any else in lieu of the dinner. I would not recommend getting this package as it seems to be a hassle to get what you pay for. I've stayed at many different resorts in Cancun, and while this resort is really good for kids #special pool areas, water park, shows, buffets, animals, etc.) I think the service, food options and beaches are better in most parts of Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

3
5.01.0
Amusins
Business
New York
Jun 5, 2014

Not a perfect place.....

Definitely go for Select Club if traveling without kids. If you like swimming in the sea, this place is not for you........

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

4
5.01.0
GipperChip
Business
Phx, AZ
May 28, 2014

Overall a great experience!

So what, some bugs, people ask if you want to do trips and things like that... so much to do, food was great and the beach was nice. Lots of animals too!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

5
5.01.0
Abrilita
Business
Chicago IL
May 2, 2014

Amazing Anniversary!

We had an amazing time! Thank you for such an awesome experience!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Delicious ! Delicious ! Delicious !

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Review of Sandos Caracol Select Club Adults Only All Inclusive

Reviewer score

4
5.01.0
Resort Lovers
Business
Syracuse, NY
Jan 18, 2014

Adult Only was excellent

Great Resort, tons of stuff to do. Lots of children, but a great adult only section, I would highly recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
5
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Coco Bongo was very packed and uncomfortable. If you go try and get a private table and bottle service. Other wise you will never get a drink.

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