$193 Avg/night
Rate and special offer based on Check-in: Sep 25, 2014 Check-out: Sep 28, 2014

RIU Yucatan - All Inclusive

3 stars
Avenida Xaman-Ha M 3, Lote NR-1, Fracc.Playacar, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
39 reviews
July 21 - July 26 2014 Trip

Great place. Food, service, people, location and entertainment very good. Only problem was the bed... See full review

  • Mike 10
  • Jul 27, 2014
Amazing honeymoon

Upon arrival we were upgraded to the palace Mayan Riveria so I can't give a review of the Riu... See full review

  • Honeymooners222
  • Mar 5, 2014
Family-friendly resort near Playa del Carmen with lots of activities
The RIU Yucatan is in the Playacar resort, a 10 minute walk from the streets of Playa del Carmen. The all-inclusive, 507-room complex features three restaurants and six bars -- including two swim-up bars -- two Jacuzzis, two pools and a children's swimming pool. Families appreciate RIULand, a supervised activity center for children with games and fun all day long. Active travelers can enjoy the three tennis courts, table tennis, gym, volleyball, windsurfing, catamarans, kayaking, body boarding and snorkeling.
Highlights:
  • Guests at RIU Yucatan can walk to town of Playa del Carmen
  • Three restaurants and six bars, including two swim-up bars
  • RIULand, a supervised activity center for kids
  • Activities include tennis, windsurfing, catamarans, kayaking and snorkeling
Rooms:

Expect standard rooms with Mayan accents and Mexican hacienda-style architecture. All 507 suites at the RIU Yucatan include a bathroom with shower, phone, central AC, ceiling fan, mini-bar, liquor dispenser, satellite TV, in-room safe and private balcony or terrace. Suites are available with bathtub and bidet as well as adjoining living room. Free LAN Internet and fee-based wireless high-speed Internet are available in all suites at RIU Yucatan.

Features:

Kids at RIU Yucatan enjoy the RIULand, a supervised activity center with games and fun all day long. With the kids taken care of, parents and adults lounge by the pool, participate in the daily entertainment or use the on-site sports amenities. Active travelers at RIU Yucatan will appreciate the three tennis courts, table tennis, gym, volleyball, sauna, Jacuzzi, windsurfing, catamarans, kayaking, body boarding and snorkeling. An introductory scuba lesson in the pool is available. At night, guests gain complimentary access to La Pinata nightclub. For a fee, motorized water sports and an adjacent 18-hole golf course are available.

Transportation
  • Cancun International Airport (55 minutes)
Attractions
  • Playa del Carmen (5 mi/8.5 km)
  • Tulum (42 mi/70 km)
Business­
  • Wi-Fi Internet access is available (fees may apply)
Policies and fees
  • The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
  • No student groups under 21 years old or spring breakers are accepted.
  • The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
  • Children under 2 years old stay and eat free. Their age must be specified in the booking.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6053 -87.0923
Area served
Av. Xaman-Ha # 1. Playacar, Playa Del Carmen, Quintana Roo. Mxico
Nearby airports
Cancun International Airport (CUN)
Area description
Located in Playa Del Carmen which is a farming and fishing village on the coast of Mexico.

RIU Yucatan - All Inclusive Rooms

Double Room
Accommodations are tastefully furnished with conveniences including two double beds or 1 king size bed. All rooms include: Bathroom with bath, shower, hairdryer, telephone, central air-conditioning, ventilator, mini bar, in room safe, balcony or terrace, ceiling fan, direct dial phone, satellite TV, in-room safe, exterior balcony and mini bar stocked with complimentary beer, sodas and mineral water. There is even a liquor dispenser restockable so guests can fix their own cocktails right in the room.
Suite
Room with Air conditioning, ceiling fan, 2 double beds, separate living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, in-room safe, iron and ironing board. Bathroom equipped with bathtub and shower, bidet, hairdryer and amenities kit. Balcony or terrace

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

Shanghai
Asian a la carte restaurant. Reservation required.
La Hacienda
Main restaurant with terrace, serving international and local specialities buffet style and show cooking stations. Open : 7AM-10:30AM, 6:30PM-8:15PM and 8:30PM-10:15PM Theme dinners served twice a week, reservation required
La Margarita
Pool snack bar and restaurant, steak house at night
Bar Acuatico
Swim up bar, Enjoy delightful tropical drinks in our pool bar.
El Templo
Lounge bar. Share a drink with friends in this popular spot.
La Cantina
Lobby bar. Cocktails & Drinks. Meet friends in our lobby bar.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (39)

Ratings and reviews for RIU Yucatan - All Inclusive

Overall score

3.8 / 5
5.01.0
39 out of 39
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.5
Room comfort:
3.6
Location:
4.5
Value:
4.1

79% would recommend to a friend.

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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
mombubble
Quad Cities Illinois
Jan 16, 2010

Had so much fun

The weather was terrible, cold and rainy, but we tried to make the best of it. The food was good. Staff very friendly. Grounds were kept up very well. I loved the wild monkeys!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
5
Shopping tip: Short drive from hotel

Go to 5th ave. to shop. It cost 5.00 for a cab. Everything is cheaper there.

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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
Mexico traveller
Ny, my
Apr 19, 2012

Good hotel, great location

Just got back, first time in riviera maya and playa del carmen. Hotel was in a great location in what almost seemed like a gated community and had security checkpoints at all exits out of the community. Food was decent for all inclusive though they could do a lot better w lunch and missing a real post lunch pre dinner snack bar. Staff was great and although didn't always have the answers always tried to help. Rooms were pretty decent but the safe was very old school (steel box a the sort of lock that comes w the key to open). Maids were great and any room request was fulfilled almost immediately. Nightly shows were a very pleasant surprise as the entertainers always dif a great job. Overall good experience.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Nightlife tip: Short drive from hotel

Def check out 5th ave as both a daytime market and a night time hot spot with clubs bars lines restaurants and shops

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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Texas
Aug 31, 2009

Eat somewhere else

beautiful beachfront hotel. Nice pool. Wish the food was better, it reminded me of a Golden Corral. somethings were good, some bad, even the 3 specialty restaurants. The Japanese food was the best, we ate there the most. The steak house was okay, but I'd almost rather eat sand than the mexican restaurant again(and I do like mexican food.)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
3
Sightseeing tip: In Hotel

Go Scuba diving with the dive center.

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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
Disappointed at the Riu
East Stroudsburg, Pa
Jun 26, 2010

Very Good but Not Great

We only ate dinner at one restaurant at the resort once. It was their Steak House. They have a lot to learn about a steak house. They tried to make if look and feel like a five star restaurant. The steak was good but the rest of the meal was poor. The buffet for all meals was very good. Lot of variety and very good quality. We ate all our meals there. No wait staff at the pools or the beach. I know that sounds lazy but other resorts in Mexico provide that service. The Solaris for one. The alcohol quality was very poor. Mixed drinks were bad. Stick with the beer. The staff spoke almost no English at all. I was quite surprised. We have been in Mexico several times and most staff members spoke some English. I did not find the staff members unpleasant but they did not go out of their way to be real friendly. On the good side. The beach is huge and beautiful. Plenty of beach chairs and lots of beautiful blue water. Plenty of bars. Two swim up bars. Pools were nice and clean but got really hot in the afternoon. The one thing I did not like was the open air check-in/lounge. There was nowhere to go to have a drink and converse in an airconditioned environment. No lounge entertainment at all. There was a bad at nite by the pool. But again, no place to get really comfortable. My final assessment is that I would not go back to this resort. Lots of Europeans, mostly Germans and they are not a friendly lot. The English people were great. Very friendly. Don't know what bug crawled up the German's butt, but they are down right rude. The resort was OK but not great. Next time back to the Solaris.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
3
Value:
3
Shopping tip: Short drive from hotel

Go to Playa Del Carmen. Prices on booze are better than duty free store. Lot of nice shops where you can negotiate. $5 cab ride each way.

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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
DeeChan
OKC, OK
Jan 6, 2014

Great time w/ my 10yr old daughter

Fun time. Newly remodeled hotel. I would prefer Mexican theme, seemed like they were going for the modern Miami feel which they didn't really pull off. Staff was very good. Rooms were ok, clean and comfortable but not very fancy. You get wifi for 90min per day then you pay $10 hr. ( so if you check email or text at 5:00pm you cant check again for 24hrs. The monkeys on property were really cool. Over all a great trip.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
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Review of RIU Yucatan - All Inclusive

Reviewer score

3
5.01.0
Anonymous
Chicago, IL
Apr 6, 2009

Good for the money.

We chose this hotel b/c of the low price and did not have high expectations. Saw some good and bad reviews. Overall nice place that is in walking distance to downtown Playa. Good: Nice pool and beach and the place is very clean. Drinks were good and you got quick service. Overall the food was fine. Nothing great. Tried the Steakhouse and Asian reservation places. Steakhouse was good. Asian ok. Staff was very friendly. So/So: Get to the pool early. If not there by 8am, you won't get a chair. Buffet food was fine but not great. Not a ton of choices. Rooms are dated and need to be refreshed. "Kink" Bed is 2 bed pushed together. Would go again for same price. Better than Bahia Tulum hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Time-saving tip: In Hotel

Get to pool early! People are saving chairs by 7 am.

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Review of RIU Yucatan - All Inclusive

Reviewer score

2
5.01.0
DJFI
Michigan, USA
Feb 13, 2012

Room

Issues with electricity/air conditioner, overall rated 1.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
1
Location:
4
Value:
3
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Review of RIU Yucatan - All Inclusive

Reviewer score

2
5.01.0
TJ Sunshine
Idaho
Apr 24, 2010

Father and son trip

Good excursion base. Hotel noisy at night. Should have patrols at night. I would not return as no hand sanitizers at buffet. [...] Giovanni Fererra out of Cancun.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
4
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Review of RIU Yucatan - All Inclusive

Reviewer score

1
5.01.0
Dgarr90903
Dallas, Tx
Mar 5, 2009

More like a 2 star....at best

This hotel would lead you to believe that it is a 5 star resort. I would love to meet someone who stayed there and would say it was even a 3 star. The rooms/food/drinks were terrible. The "king" bed was two doubles pushed togethere that seemed like they were made of concrete. The furniture was dirty and the air conditioning was not in working order. The food was bland, and cold most of the time. The buffets were mad dashes to see who could get there first to get the hot food. If you don't like eating at 6:00pm then you will be eating cold food. The drinks that were allegedly stocked in the minibars in the rooms were hot, and that was if you were lucky enough to actually get it refilled. The ice machine didn't work either so you better enjoy hot drinks! The drinks on the beach had no alcohol in them, and were served in tiny plastic cups. Needless to say, we chose to leave 2 days early and go check into a decent hotel in Cancun. Save yourself the time and money and book your vacation elsewhere. On a side note. I booked this hotel based on the good reviews online (including this site). I can only say that something does not smell right about the "good" reviews on these sites regarding this hotel. I will leave it at that.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
1
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