RIU Yucatan - All Inclusive

3 stars
Avenida Xaman-Ha M 3, Lote NR-1, Fracc.Playacar, Playa Del Carmen, 77710
Hotel Overview
Reviewer score
3.8
out of 5
39 reviews
July 21 - July 26 2014 Trip

Great place. Food, service, people, location and entertainment very good. Only problem was the bed... See full review

  • Mike 10
  • Jul 27, 2014
Amazing honeymoon

Upon arrival we were upgraded to the palace Mayan Riveria so I can't give a review of the Riu... See full review

  • Honeymooners222
  • Mar 5, 2014
Family-friendly resort near Playa del Carmen with lots of activities
The RIU Yucatan is in the Playacar resort, a 10 minute walk from the streets of Playa del Carmen. The all-inclusive, 507-room complex features three restaurants and six bars -- including two swim-up bars -- two Jacuzzis, two pools and a children's swimming pool. Families appreciate RIULand, a supervised activity center for children with games and fun all day long. Active travelers can enjoy the three tennis courts, table tennis, gym, volleyball, windsurfing, catamarans, kayaking, body boarding and snorkeling.
Highlights:
  • Guests at RIU Yucatan can walk to town of Playa del Carmen
  • Three restaurants and six bars, including two swim-up bars
  • RIULand, a supervised activity center for kids
  • Activities include tennis, windsurfing, catamarans, kayaking and snorkeling
Rooms:

Expect standard rooms with Mayan accents and Mexican hacienda-style architecture. All 507 suites at the RIU Yucatan include a bathroom with shower, phone, central AC, ceiling fan, mini-bar, liquor dispenser, satellite TV, in-room safe and private balcony or terrace. Suites are available with bathtub and bidet as well as adjoining living room. Free LAN Internet and fee-based wireless high-speed Internet are available in all suites at RIU Yucatan.

Features:

Kids at RIU Yucatan enjoy the RIULand, a supervised activity center with games and fun all day long. With the kids taken care of, parents and adults lounge by the pool, participate in the daily entertainment or use the on-site sports amenities. Active travelers at RIU Yucatan will appreciate the three tennis courts, table tennis, gym, volleyball, sauna, Jacuzzi, windsurfing, catamarans, kayaking, body boarding and snorkeling. An introductory scuba lesson in the pool is available. At night, guests gain complimentary access to La Pinata nightclub. For a fee, motorized water sports and an adjacent 18-hole golf course are available.

Transportation
  • Cancun International Airport (55 minutes)
Attractions
  • Playa del Carmen (5 mi/8.5 km)
  • Tulum (42 mi/70 km)
Business­
  • Wi-Fi Internet access is available (fees may apply)
Policies and fees
  • The hotel requires that at least one person 21 years old or older be present in every room. The hotel reserves the right of admission and may not allow any room in which all guests are younger than 21 years.
  • No student groups under 21 years old or spring breakers are accepted.
  • The maximum occupancy is four people in room, either three adults plus one child or two adults plus two children.
  • Children under 2 years old stay and eat free. Their age must be specified in the booking.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

RIU Yucatan - All Inclusive Rooms

Double Room
Accommodations are tastefully furnished with conveniences including two double beds or 1 king size bed. All rooms include: Bathroom with bath, shower, hairdryer, telephone, central air-conditioning, ventilator, mini bar, in room safe, balcony or terrace, ceiling fan, direct dial phone, satellite TV, in-room safe, exterior balcony and mini bar stocked with complimentary beer, sodas and mineral water. There is even a liquor dispenser restockable so guests can fix their own cocktails right in the room.
Suite
Room with Air conditioning, ceiling fan, 2 double beds, separate living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, in-room safe, iron and ironing board. Bathroom equipped with bathtub and shower, bidet, hairdryer and amenities kit. Balcony or terrace

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Dining

La Cantina
Lobby bar. Cocktails & Drinks. Meet friends in our lobby bar.
Shanghai
Asian a la carte restaurant. Reservation required.
La Hacienda
Main restaurant with terrace, serving international and local specialities buffet style and show cooking stations. Open : 7AM-10:30AM, 6:30PM-8:15PM and 8:30PM-10:15PM Theme dinners served twice a week, reservation required
La Margarita
Pool snack bar and restaurant, steak house at night. Previous reservation is required
Bar Acuatico
Swim up bar, Enjoy delightful tropical drinks in our pool bar.
El Templo
Lounge bar. Share a drink with friends in this popular spot.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (39)

Ratings and reviews for RIU Yucatan - All Inclusive

Overall score

3.8 / 5
5.01.0
39 out of 39
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.5
Room comfort:
3.6
Location:
4.5
Value:
4.1

79% would recommend to a friend.

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Dirk and Eugenie
Norfolk, VA, USA
Dec 26, 2011

A Good Vacation

Riu Yucatan provides a good value to the vacationer. Location is excellent, so close to Playa Del Carmen but removed from the yahoos in town. Having said that, we did encounter loud/drunk individuals at the resort (singing and yelling at 3, 4 and 5am!) and the staff appeared indifferent to the noise. The food was o.k. with the Mexican restaurant being the best. Mixed crowd from Mexico/Europe provided great people watching opportunities. Beach is wonderful. Be careful at the buffet . . . food-crazed humans appeared to forget manners as they stampeded through the food lines running into others without regard or recognition. With these few criticisms aside, we had a wonderful week at the resort. Definitely a great value for your money! Next year, however, we will look for a more quiet and remote resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Shopping tip: Short drive from hotel

Prices for things at/near the resort were much too expensive compared with stores in Playa.

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
long beach ca
Jun 22, 2009

what a great time!

the only complaint i have is that the hotel claims to have food 24hrs but you have to walk over to the other hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Me123
Business
New York, NY, USA
Nov 28, 2011

Wonderful vacation!

The location was amazing, the staff was great. Had such a wonderful holiday! The food was not good and the beds were really uncomfortable but those things didn't really matter because everything else was so good. I would definitely recommend this resort and I would absolutely go back! Felt very safe and welcome.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
2
Hotel staff:
5
Room comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Dirk and Eugenie
Business
Norfolk, VA, USA
Dec 26, 2011

A Good Vacation

Riu Yucatan provides a good value to the vacationer. Location is excellent, so close to Playa Del Carmen but removed from the yahoos in town. Having said that, we did encounter loud/drunk individuals at the resort (singing and yelling at 3, 4 and 5am!) and the staff appeared indifferent to the noise. The food was o.k. with the Mexican restaurant being the best. Mixed crowd from Mexico/Europe provided great people watching opportunities. Beach is wonderful. Be careful at the buffet . . . food-crazed humans appeared to forget manners as they stampeded through the food lines running into others without regard or recognition. With these few criticisms aside, we had a wonderful week at the resort. Definitely a great value for your money! Next year, however, we will look for a more quiet and remote resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

Prices for things at/near the resort were much too expensive compared with stores in Playa.

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Thank you for your feedback!
Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
reavisel
Business
Playa Del Carmen, Mexico
Feb 18, 2013

Friendly beach side all inclusive

Great scenery, beautiful beach, friendly staff. Food was ok, nightly entertainment was ok. All inclusive, so you don't have to worry about extra cash anywhere in the resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

Book excursions through one of the stand alone kiosks in the nearby shopping center. Their prices are much cheaper than online or the sales reps that set up shop in the resort's reception area.

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
New Jersey
Nov 17, 2010

Not exceptional but not bad

Nice beach, friendly staff, choice of trips, clean room, quick service, easy access to everything. Could use better menu, not all foods equally edible, some very good, some not so. Mosquitoes. Beware of mosquitoes! Wireless in the main reception area only, not in rooms. "10 minute walk to town" is more like 25 minutes, but safe area, makes a nice walk or a jog.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Shopping tip: Long walk from hotel

Walk to town

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Mpls, MN
Apr 4, 2011

Great Service

food was wonderful - staff were wonderful - only thing I would change would be the inability to be flexable. Not willing to change rooms even with prior request to check in - will not tolorate any horseplay - if with teenagers may want to find another place.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Nightlife tip: Short walk from hotel

Disco was fun but small

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Kim & Steve
Business
Boston, MA
Feb 28, 2010

great resort & location

This was our 2nd time visiting Playacar, last time staying at their palace resort. The Yucatan is a very nice resort.  The decor had a warm inviting Mexican feel.  This resort had one of the nicer strips of beach compared to the others in this location. A pleasant 20 minute walk to Town or $5 cab ride. Would recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Nice restaurants and shopping in down town. Definitely take a visit. Very nice at night.

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
La
Apr 19, 2010

Great all inclusive couple getaway!

Staff is friendly and helpful. Resort is located next to an amazingly beautiful beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: In Hotel

Scuba Diving for beginners...totally recomend it!! $99 per person includes instructions in the pool and a 45 min dive in the sea!

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Princess K
Business
Phoenix, AZ
Aug 4, 2009

Awesome location, Great Price

Check-in was speedy, no wait. Bar staff and waitstaff very friendly. Nightly entertainment was awesome, entertainment director was great. Right on the beach and you can get beach chairs anytime of the day. Food was always hot and more than enough selection available. The way the hotel is laid out, you do not feel as though you are at a resort that has 507 rooms. The mini bar in room was great and when you check-in, they do tell you that it is restocked every other day, but you really are not in the room enough to drink more than what they supply.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of RIU Yucatan - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
Playa del Carmen
Apr 25, 2009

Monkeys In Trees

relaxed by pool,loved the beach. They had no iced tea, and no roomservice. Been to Cancun 3 times, this was the only time we didn't have an ocean view room. King size bed was 2 twin beds pushed together, with box springs matress. Hated the bed!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
3
Location:
2
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

Don't take grayline van from airport. Took 2 hrs. to get to our hotel. We took taxi back to airport. Is there anyway I could be reimbursed for the van ride?

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