Hotel details


Room Availability

There are only a few rooms left at this price, so we encourage you to book as soon as possible. Keep in mind that room availability can change at any time as demand changes, and when availability at a particular price runs out, the price for the room may increase.

   

RIU Palace Riviera Maya All Inclusive

User score 4.6 out of 5 See all reviews
AV Xaman-Ha Mza 9 Y 10 Lote 1,Playa del Carmen, Mexico 00000
Book this hotel
from 161 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Dec 18, check-out Dec 20

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Located within the Playacar Resort Complex, the Riu Palace Riviera Maya is situated on the beache. Less than two miles from the heart of Playa Del Carmen, the designers and architects who created this haven paid close attention to detail and have developed a unique interior and exterior style that is complemented by stunning amenities, accommodations and unmatched personalized service.

The resort features spectacular ocean views, gourmet dining opportunities and numerous other amenities including 24hour Room Service free of charge, a full-service spa that will leave you in eager anticipation of your next visit.

Minimum Age: At least one person of 21 years old in every room.

The Hotel reserves the right of admission and therefore we may not allow any room in which all guests are younger than 21 years.

***No Student groups under 21 years or Spring Breakers are accepted all year round ***

The maximum occupancies are 4 bodies in room, either 3 Adults + 1 Child or 2 Adults + 2 Children.

Discounts : Children under 2 years stay & eat free. Their age must be specified in the Booking.

Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival.

Any special request remains upon availability of the hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 18, check-out Dec 20

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.6 out of 5

(131 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: AV Xaman-Ha Mza 9 Y 10 Lote 1, Playa del Carmen, Mexico  00000  

 
 

Area served

Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710

Area airports

Cancun International Airport (CUN).

Description

Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

Amenities

  • Free Parking
  • Health Club
  • Handicapped rooms/facilities
  • Restaurant
  • Internet Access
  • Spa services
  • Pool
  • High Speed Internet
  • Room service
  • Wireless internet
  • Fitness room

Dining

Krystal

Fusion Cuisine a la carte restaurant for dinner. Resevation Required

Agave

Mexican Restaurant Dinner - Reservation required

Chilis

Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required

Don Manolo

Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.

Botafogo

Main Brazilian reastaurant for dinner , reservation required

Lirico

Lounge Bar with terrace

Sports bar

Open 24 hrs with snack & beverage

La Pi�ata

Night club. Entrance and drinks free (Riu Tequila, open every night).

La Plaza

Bar

Yashima

Japanese restaurant Reservation Required

Daiquiri

Poolside bar with swim up bar

Meeting facilities

Free wireless internet access lobby area

Please enter check-in and check-out dates to the right to select a room

Superior Junior Suite

Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Junior Suite ROH

Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 18, check-out Dec 20

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.6 out of 5

(131 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Quick tip

The best stay and value!

Scuba Man Dec 14, 2009

Would recommend to a friend!

The food was outstanding! Make sure you make reservations at their Japanese restaurant. The entire place is very clean. There ... are maids everywhere cleaning all of the time. Make sure you hit up Mr. Islas at the lobby bar for a double margarita. He's one of the best and very outgoing. This is the best place for the price. If you like scuba diving, I would recommend Cozumel. The reefs aren't as nice near this hotel. I can't speak for the other resorts though. Swimming is not safe for kids in front of this hotel. There can be a rough current. They had red flags up almost every day. Overall, one of the best hotels we have stayed at. This was our second time and we are already planning our next trip. Once again, the food was freaking outstanding. Great for fresh seafood lovers like myself. Oh and even though tips are included, I recommend carrying one dollar bills and throwing them a bone once in a while. They work harder than any hotel worker in the U.S. and will do anything, within their job description, to keep you happy. But you can always tell when someone is having a bad day. They are human too. Over and out.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

I guess Coco Bongo is the place to go in downtown Playa Del Carmen. Lots of chicas.


Expand full review

Score

5 out of 5

Anniversary Celebration

Jojo Dec 14, 2009

Would recommend to a friend!

The RIU Palace Riviera Maya was perfect! We loved staying here and have stayed next door at Reef Playacar before. The RIU ... was so worth the extra money. If you are a beach lover you will love their palm tree covered beach area. The service was so great and we were constantly asked if we wanted drinks.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

What a wonderful vacation!

Michelle Dec 8, 2009

Would recommend to a friend!

I just returned from a one-week vacation at the Riu Palace in the Mayan Riviera and had a wonderful time with my long-term ... boyfriend. The selection of restaurants was great and the food tasted wonderful. Considering we are both very picky about quality of food, I am very surprised to say that I enjoyed everything I ate! I highly recommend getting into the Japanese restaurant; it was my boyfriends and my favorite! In addition, every single person on staff at the hotel goes above and beyond to ensure you are taken care of. My single complaint with the hotel is that there isn't any restaurant that is open 24/7. My boyfriend and I arrived at about 3:30 PM the first day absolutely ravenous and had to wait for the buffet to open at 6:30 PM to eat. It wasn't a problem for the rest of the trip, but it would have been nice to have the option. The other thing to keep in mind is that if you are planning to do any activities or excursions outside the resort, it's about an hour drive to everything. We hadn't realized this ahead of time and spent a LOT of time just in shuttles. But other than the drive times (which still ended up being worth it), we couldn't have had a better vacation!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip

Bring small bills! People won't give you change if you're bartering, which you ALWAYS should. Also, never pay full price. Walk away, and they will bring you back and drop it. Stay strong for what you actually want to pay, even if it seems ungodly low at first, and you'll ALWAYS get it for that price.


Expand full review


See all 131 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Nightlife tip, Short Walk

I guess Coco Bongo is the place to go in downtown Playa Del Carmen. Lots of chicas.

--Scuba Man, San Jose, CA Dec 14, 2009

Shopping tip

Bring small bills! People won't give you change if you're bartering, which you ALWAYS should. Also, never pay full price. Walk away, and they will bring you back and drop it. Stay strong for what you actually want to pay, even if it seems ungodly low at first, and you'll ALWAYS get it for that price.

--Michelle, Seattle, WA Dec 8, 2009

Shopping tip, Short Walk

This hotel is just a 15-20 minute walk to downtown Playa. There are tons of shops and restaurants. If you are lazy you can get a cab for $50 pesos ($4-5 USD)

--John, Michigan Dec 5, 2009

See all quick tips

Reviews from our customers

Overall score

4.6 out of 5

(131 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Quick tip

The best stay and value!

Scuba Man Dec 14, 2009

Would recommend to a friend!

The food was outstanding! Make sure you make reservations at their Japanese restaurant. The entire place is very clean. There ... are maids everywhere cleaning all of the time. Make sure you hit up Mr. Islas at the lobby bar for a double margarita. He's one of the best and very outgoing. This is the best place for the price. If you like scuba diving, I would recommend Cozumel. The reefs aren't as nice near this hotel. I can't speak for the other resorts though. Swimming is not safe for kids in front of this hotel. There can be a rough current. They had red flags up almost every day. Overall, one of the best hotels we have stayed at. This was our second time and we are already planning our next trip. Once again, the food was freaking outstanding. Great for fresh seafood lovers like myself. Oh and even though tips are included, I recommend carrying one dollar bills and throwing them a bone once in a while. They work harder than any hotel worker in the U.S. and will do anything, within their job description, to keep you happy. But you can always tell when someone is having a bad day. They are human too. Over and out.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Nightlife tip, Short Walk

I guess Coco Bongo is the place to go in downtown Playa Del Carmen. Lots of chicas.


Expand full review

Score

5 out of 5

Anniversary Celebration

Jojo Dec 14, 2009

Would recommend to a friend!

The RIU Palace Riviera Maya was perfect! We loved staying here and have stayed next door at Reef Playacar before. The RIU ... was so worth the extra money. If you are a beach lover you will love their palm tree covered beach area. The service was so great and we were constantly asked if we wanted drinks.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

What a wonderful vacation!

Michelle Dec 8, 2009

Would recommend to a friend!

I just returned from a one-week vacation at the Riu Palace in the Mayan Riviera and had a wonderful time with my long-term ... boyfriend. The selection of restaurants was great and the food tasted wonderful. Considering we are both very picky about quality of food, I am very surprised to say that I enjoyed everything I ate! I highly recommend getting into the Japanese restaurant; it was my boyfriends and my favorite! In addition, every single person on staff at the hotel goes above and beyond to ensure you are taken care of. My single complaint with the hotel is that there isn't any restaurant that is open 24/7. My boyfriend and I arrived at about 3:30 PM the first day absolutely ravenous and had to wait for the buffet to open at 6:30 PM to eat. It wasn't a problem for the rest of the trip, but it would have been nice to have the option. The other thing to keep in mind is that if you are planning to do any activities or excursions outside the resort, it's about an hour drive to everything. We hadn't realized this ahead of time and spent a LOT of time just in shuttles. But other than the drive times (which still ended up being worth it), we couldn't have had a better vacation!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip

Bring small bills! People won't give you change if you're bartering, which you ALWAYS should. Also, never pay full price. Walk away, and they will bring you back and drop it. Stay strong for what you actually want to pay, even if it seems ungodly low at first, and you'll ALWAYS get it for that price.


Expand full review

Score

4 out of 5

Great Time, Great Place, Great Service

Cant wait to go again Dec 5, 2009

Would recommend to a friend!

Geat place. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

When you stay at RIU, stay at a Palace!

John Dec 5, 2009

Would recommend to a friend!

I have stayed at a RIU hotel on THREE occasions so far. TWO of my experiences where at the "Palace" class of hotels. I have ... to say if you stay at RIU the Palace is worth the extra money. We walked to the Palace - Mexico down the road. Also very nice. This one is a close walk to Playa though.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Shopping tip, Short Walk

This hotel is just a 15-20 minute walk to downtown Playa. There are tons of shops and restaurants. If you are lazy you can get a cab for $50 pesos ($4-5 USD)


Expand full review

Score

4 out of 5

destination wedding shopping

Mexico Bound Dec 3, 2009

Would recommend to a friend!

I met my family at Riu Palace Riviera Maya to investigate as a possible location for my destination wedding. We ended up ... there during a tropical storm, but didn't let that stop us! I have never stayed at a Riu, but found it similar to other all-inclusives. The restaurants did require reservations, which were all booked by the time we arrived, so we ate at the buffet restaurant for all our meals. Personally I prefer the no-reservation format, but if you know you need to make the reservations 4 days before, starting at noon, it might work. The food in the buffet was excellent and changed each night, but it would have been fun to try some of the other restaurants. The rooms were clean, but our first night we noticed a pretty powerful chlorine or cleanser smell (not a good one) in the corridors on our first floor. We ended up requesting to move to a different floor and were upgraded to a room on the second floor that did not have an odor. We actually walked the hallways to decide where it was coming from and noticed it was pretty much limited to the first floor- maybe because it was above the restaurant? Anyway, after the move we had no other issues. We enjoyed drinks in the bar each night before dinner, with live music that was a nice touch. The restaurant waiters were also supurb with service that became more personal each day. We met with the wedding planners, who is actually at the Riu Palace Mexico and covers several Riu properties. They were quite helpful and it wasn't far between the properties. They said they don't schedule more than one wedding at a given time, so that was reassuring. We were able to tour the Riu Mexico as well, which had a less European feel, was much more Mexican feel. A little smaller property, but actually quite nice and otherwise comparable. The ceremony locations were different: Riu Mexico has a small chapel, beach, or gazebo. Riu Riviera Maya had no chapel, but a nicer beach and a very nice garden gazebo that Riu Mexico didn't have anything similar to. The only drawback for both was that in case of rain the ceremonies are held in the theater, which is not bad, but not great. I also felt there was a little less ability to personalize things then at other places. We didn't get to swim because of the rain, but the pool was amazing! We did rent a car and drive to Tulum, the location of Riu Riviera Maya was halfway between Tulum and the Airport in Cancun, so convenient. We also were able to walk around Playa del Carmen, which was a five dollar taxi ride from the hotel. Overall a great trip! I will likely have my wedding at an adults-only resort (which Riu is not), but would be quite happy to get married in the garden gazebo or on the beach at the Riu Riviera Maya, though the character of the Riu Mexico was more personal. We managed to have a fun and relaxing time despite the weather. Proximity to Playa del Carmen was great!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
3

Traveler type: Family


Expand full review

Score

3 out of 5

Good place

Roxy Dec 1, 2009

Would recommend to a friend!

Nice, clean hotel, great service in the restuarant and by the pool/beach. Could only eat dinner in the buffet restaurant b/c ... all other restaurants were booked for all 4 days we were there, which was very disapointing. The buffet was fine and had 1-2 main meals that were very good, rest of the food was fine to average. Plenty of chairs to choose from by the pool and beach, no need to stake-out a chair by 9am.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
1

Traveler type: Friends


Expand full review

Score

5 out of 5

Fantastic Getaway

Vacation Girl Nov 15, 2009

Would recommend to a friend!

Great vacation, wonderful hotel and staff!!! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

5 out of 5

Quick tip

Perfect retreat for anyone

Leeann Loves Mexico Nov 1, 2009

Would recommend to a friend!

We have chosen to stay at RIU Palace Riviera Maya three times now and we keep coming back because it is dependably perfect ... every time. We love the pool, enjoy the shows, couldn't ask for better service from the staff and feel like it is a great deal for the price.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Dining tip, In Hotel

The best restaurant on site is Krystal.


Expand full review

Score

4 out of 5

Quick tip

Wonderful Stay!

The Halls Oct 29, 2009

Would recommend to a friend!

Wonderful getaway for our anniversary! We stayed 6 nights and I cannot say anything negative about the hotel. We made ... reservations at 4 of the restaurants and Krystal was my favorite! Definitely worth making the reservation! We also took the Mayan adventure snorkeling tour and swam around sea turtles and through a cenote. Can't wait to go back!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, Short Walk

We walked about 20 minutes (cabs only $5) from the hotel to 5th Avenue. There's a lot of shops, clubs, and restaurants there. We ate at Los Rancheros and split the Mexican Platter. It came with chips, salsa, beans, kabobs, sausage, ribs, fajitas, and quesadillas. Well worth $50 USD!


Expand full review

Score

4 out of 5

A piece of heaven in a luxury setting

Nutmeg Oct 22, 2009

Would recommend to a friend!

The hotel is beautifully designed and offers some of the best beach setting which I have seen in my travels. The outdoor bar ... by tht pool offered gorgeous view of the ocean. However, the staff were too influenced by tips and did not provide the service I had hoped for. The staff at the restauraunts, however, were excellent. Service was incredible when it came to the formal dining. My major complaint was with the room. The air conditioner functioned poorly, plumbing did not always work properly, and lights would shut off periodically. Overall, I would come back again if the price is right. It is not a five star hotel but come pretty close.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

DREAM VACATION 009

people lover Oct 20, 2009

Would recommend to a friend!

The staff met your every need.Grounds well kept. The only bad experience was that one night a man was let into our room by ... mistake. I was so scared. I got my husband, and we called security. It took two phone calls. The man was drunk, and very very rude. Called my husband names, and wouldn't leave. We got him to leave just before security arrived.I insisted the bed be changed. It was just, thank God, a man let in by the maid, in the wrong room. Not a thief. Overall the trip was beautiful, restful, and we truly enjoyed the sun.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining tip, In Hotel

BRING LONG PANTS AND A DRESS SHIRT. For dinner, which I loved, the men needed to look business casual. No problem for the women, we always dress up.


Expand full review

Score

5 out of 5

Quick tip

Fantastic getaway for the price

Ce Oct 19, 2009

Would recommend to a friend!

Great restaurants, excellent food, plenty of bars, great nightly entertainment, and the staff is very helpful. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining tip, In Hotel

Sign up for the specialty restaurants, they are a must.


Expand full review

Score

4 out of 5

A nice place!

The A Team Oct 18, 2009

Would recommend to a friend!

Great location and very friendly staff. Pool area is nice with music and free-flowing drinks! Beach area is nice too with sun ... and also shaded areas to lay in. Food was good, but watch your attire. They will ask you to leave and change if you are not suitably attired. Dinner seems to be the time they are most picky about how you are dressed! Be sure to book theme restaurants right at 12 Noon each day. Each seating (2) only takes about 40-50 people so space is limited. If you go to the Lobby bar about 11:45AM you will be one of the first in line. You can only book 2 nights at a time! Rooms are nice, but hallways being all tile do make them noisy if you are trying to sleep. Also, a room facing the courtyard could be noisy as they have music and other entertainment each night in the main courtyard. The beds were a bit too firm for us...AC and ceiling fan in room was just fine to keep us cool enough. Staff was very friendly, but brush up on your Spanish to make sure you can ask questions, etc. Front desk was fluent in English. TV in room has mostly spanish speaking channels, but you do get Miami TV and the others like CNN. We also got TNT which had movies back to back. Remember there is a nice gift shop/sundries shop located underneath the main entrance. You have to go out the front doors and down the driveway (either direction) to get to this shop. It is directly underneath the front doors. They have much more than the small Lobby shop. Starbucks is nearby for those of you who can't survive without it. Travel from airport to resort is slow and painful on Gray Line. We paid $40 US to get a lift from Cancun back to the resort. The Gray Line shuttle is a little cheaper RT, but you will have to stop 3-4 times along the way to pick up and drop off others. That's a pain, as none of the resorts are near the road. Double check to make sure your "departure tax" has been included in your airline ticket. If not - $55 per person at the airport to get out of Mexico. This is a great palce to stay. Clean and well maintained. We will go back!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

September 2009

Dad Oct 4, 2009

Would recommend to a friend!

Great service by restaurant/bar staff. Poor service by front-desk staff. Very bad security; any body has complete access to ... your name and room number at any time. We had a suite with nice furniture and lay-out, but no hot water because the suites are furthest from the water-heaters and often don't get enough hot water. Maintenance mentioned to us that it has been a problem since opening day for the hotel. The floors of the hotel are extremely slick. We were all having trouble staying on our feet. Can be a real hazard. It was an issue every day. Food and food related services are superb.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
4
Maintenance:
1
Location:
5
Room cleanliness:
3
Hotel Staff:
4
Value:
4
Dining options:
5

Traveler type: Family

Shopping tip, Short Drive

5th Avenue is great for shopping and dinning.


Expand full review

Score

5 out of 5

Romantic getaway

uaprincess Sep 30, 2009

Would recommend to a friend!

This is the best trip I have ever taken ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Great Getaway

Big Momma Sep 22, 2009

Would recommend to a friend!

Everything was wonderful. We mostly stayed at the resort and enjoyed long walks on the beach. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Quick tip

Exceeded Expectaions!

LovetoTravel Sep 20, 2009

Would recommend to a friend!

We took full advantage of all that was offered within the hotel, and then some. Lots of water sports, jet skis, snorkle, ... scuba, catamarans...GREAT!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single

Recreation/Attractions tip, Short Walk

An unbeatable value, but not a short cut anywhere. you often find shortcuts in some areas, but not here and not with RIU!


Expand full review

Score

5 out of 5

Quick tip

Labor Day 2009 trip

Vacation Lover Sep 17, 2009

Would recommend to a friend!

This trip was awesome! I can't say enough good things about the Riu Palace resort. It was everything I expected plus so much ... more.The only thing I regret was that I had planned for longer than three nights, that was just not long enough. There was so much to see as this was my first time to the area, so wish I would have had more time to explore. We did check out a couple of other resorts in the area and I was very pleased I chose the Riu Palace!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Recreation/Attractions tip

We went on the Selvetica Canopy Tour while there, and it was so much fun!


Expand full review

Score

5 out of 5

Quick tip

Everything in abundance

Rast Sep 15, 2009

Would recommend to a friend!

Food, drinks and service were great, nothing more to ask for. The rooms could be furnished a little more nicely. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
3
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Money savers tip, Short Walk

Laundry in Playa del Carmen.


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Nightlife tip, Short Walk

I guess Coco Bongo is the place to go in downtown Playa Del Carmen. Lots of chicas.

--Scuba Man, San Jose, CA Dec 14, 2009

Shopping tip

Bring small bills! People won't give you change if you're bartering, which you ALWAYS should. Also, never pay full price. Walk away, and they will bring you back and drop it. Stay strong for what you actually want to pay, even if it seems ungodly low at first, and you'll ALWAYS get it for that price.

--Michelle, Seattle, WA Dec 8, 2009

Shopping tip, Short Walk

This hotel is just a 15-20 minute walk to downtown Playa. There are tons of shops and restaurants. If you are lazy you can get a cab for $50 pesos ($4-5 USD)

--John, Michigan Dec 5, 2009

Dining tip, In Hotel

The best restaurant on site is Krystal.

--Leeann Loves Mexico, Kansas City, MO Nov 1, 2009

Dining tip, Short Walk

We walked about 20 minutes (cabs only $5) from the hotel to 5th Avenue. There's a lot of shops, clubs, and restaurants there. We ate at Los Rancheros and split the Mexican Platter. It came with chips, salsa, beans, kabobs, sausage, ribs, fajitas, and quesadillas. Well worth $50 USD!

--The Halls, Birmingham, AL Oct 29, 2009

Dining tip, In Hotel

BRING LONG PANTS AND A DRESS SHIRT. For dinner, which I loved, the men needed to look business casual. No problem for the women, we always dress up.

--people lover, Detroit, Michigan Oct 20, 2009

Dining tip, In Hotel

Sign up for the specialty restaurants, they are a must.

--Ce, Newton, KS Oct 19, 2009

Shopping tip, Short Drive

5th Avenue is great for shopping and dinning.

--Dad, Texas Oct 4, 2009

Recreation/Attractions tip, Short Walk

An unbeatable value, but not a short cut anywhere. you often find shortcuts in some areas, but not here and not with RIU!

--LovetoTravel, Pinehurst, NC Sep 20, 2009

Recreation/Attractions tip

We went on the Selvetica Canopy Tour while there, and it was so much fun!

--Vacation Lover, Austin, TX Sep 17, 2009

Money savers tip, Short Walk

Laundry in Playa del Carmen.

--Rast, Germany Sep 15, 2009

Shopping tip

Haggle!!! And look around before you buy. Most trinkets can be found in multiple locations so you can take your time to find the best price.

--SingleMom, Portland, OR Sep 14, 2009

Entertainment tip, In Hotel

GREAT! 9:45 PM every night and throughout the day many activities.

--TOURKEY, Houston, TX Sep 14, 2009

Shopping tip, Short Walk

Some vendors have high prices and claim jewelry is pure silver. Most of it's not. You just have to haggle with them to get the prices down. The shops just down the street had great prices.

--Lori, Grants Pass, oregon Sep 14, 2009

Shopping tip, Short Drive

Do your shopping in Playa del Carmen instead of Playacar. You will find better deals for way cheaper. It's a short ride or you can pay $5 for a cab from the hotel or you can walk 10-15 min into town

--Jessica, Austin Texas Sep 10, 2009

Time savers tip

Book your activities ahead of time whenever possible. There are travel reps at the hotel but it is a hassle to sort through who is legitimate and who is selling time shares. We booked all through orbitz and we had one rep-good price-no hassle.

--Midwest Margarita Tasters, Kansas City, MO Aug 31, 2009

Dining tip, Short Walk

Eat downtown sometime. Great restaurants..Food on resort isnt the best

--Tim, Richmond, VA Aug 14, 2009

Dining tip, In Hotel

Make reservations for the specialty restaurants as soon as you arrive!

--Mike, Rochester, NY Aug 5, 2009

Dining tip, In Hotel

Make an early dinner reservation so that if you don't care for the meal OR are still hungry, you can still get into the buffet

--Bob and Alisa, Round Rock, TX Jul 25, 2009

Recreation/Attractions tip

Don't forget to take a tour to Chichen Itza, and the nearby Cenote, they are an experience of a lifetime (and the tour can be arranged through Orbitz).

--The Cousins from Miami, Miami, Florida Jul 12, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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