$243 Avg/night
Rate and special offer based on Check-in: Sep 20, 2014 Check-out: Sep 23, 2014

RIU Palace Riviera Maya All Inclusive

4 stars
AV Xaman-Ha Mza 9 Y 10 Lote 1, INT. FRACC. Fase II Solidaridad, Playa del Carmen, 00000
Hotel Overview
Reviewer score
4.5
out of 5
282 reviews
Great vacation

Everything was great. The hotel staff is professional and courteous; they know and understand how... See full review

  • Des14
  • Aug 24, 2014
family vacation

Terrific service at the hotel, the only drawback was there was 3 of us on 2 queen size beds, the... See full review

  • SA Joker
  • Aug 1, 2014
Riu Palace Riviera Maya lies within its own swaying palm forest, secluded from the rest of the world, and complete with stone water features and pagoda-style architecture. Ornate wood carvings and sand-colored hues decorate the hotel interior, while the pools outside seems to stretch right into the ocean itself. Try food from every continent, with Japanese bites at Yashima, Brazilian delicacies at Botafogo, and the home-cooked taste of the grill at Chillis Steakhouse. Though relaxation is the order of the day, there's still plenty of on-site action with kayaking, scuba lessons, and the well-polished dance floor of La Pinata nightclub.
Key facts
  • 400 guestrooms
  • Conference center: 5 rooms with capacity for 900 people
  • 24-hour room service
  • Free Wi-Fi
  • Massage or whirlpool bathtubs in all rooms
  • 376,000-square-feet of tropical gardens
  • 6 restaurants: Don Manolo, Agave, Rodizio, Chillis Steakhouse, Krystal Fusion Restaurant, Yashima Restaurant
  • 5 bars, including a swim-up bar
  • 24-hour unlimited beverages
Neighborhood
The hotel is situated in Playa del Carmen's Playacar community, just south of the main resort center and a short drive up the coast from eco waterpark Xcaret. The Riu Palace Hotel is conveniently close to the nearby ferry terminal, where guests will find local boutique shopping and international eateries. After learning to scuba dive or swimming with dolphins just off the beach, travel from here to Cozumel Island (a 45-minute ferry ride) to test your new skills, and check out the dazzling local corals of the Riviera Maya.
Hints and tips
Venture out to wider Playa Del Carmen in the evening for a change of pace - hotspots like Kartabar, with its smoking Hookah pipes and belly dancers, have a distinctly Middle Eastern flavor.
Guests can head down to beachfront bars like La Zebra for nightly entertainments like salsa or fire-dancing with their cocktails.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

20.6111 -87.0857
Area served
Av. Haman-Ha Mza. 9 & 10 Lt 1 Playacar. Playa Del Carmen, Mexico. 77710
Nearby airports
Cancun International Airport (CUN).
Area description
Situated 35 miles from Cancun International Airport, 40 miles from Tulum Maya Ruins and 4 miles from Xcaret Natural park.

RIU Palace Riviera Maya All Inclusive Rooms

Superior Junior Suite
Superior Junior Suite features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, sitting area, in room safe, balcony or terrace, Courtyard view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso
Junior Suite ROH
Junior Suite ROH features: two double beds or one king size bed, bathroom with hydromassage bathtub, hairdryer, telephone, central air conditioning, ceiling fan, mini bar, liquor dispenser, satellite TV, in room safe, balcony or terrace, Garden view, all rooms have split-level sitting area and sofa, some rooms available with a sofa bed. New Italian Bathroom amenities Lavarino Cosso

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
Activities
Pool
Fitness center or spa
Fitness Center
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
Room service
Services
Laundry service
Childcare Service
In-Room Safe
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Meeting facilities

Meeting Info
Free wireless internet access lobby area

Dining

Krystal
Fusion Cuisine a la carte restaurant for dinner. Resevation Required
Agave
Mexican Restaurant Dinner - Reservation required
Chilis
Pool side restaurant, snacks/grill steakhouse. Dinner restaurant Reservation required
Don Manolo
Main restaurant with non-smoking area and terrace, offering buffett style and show cooking stations. Theme dinners served three times a week.
Botafogo
Main Brazilian reastaurant for dinner , reservation required
Lirico
Lounge Bar with terrace
Sports bar
Open 24 hrs with snack & beverage
La Piata
Night club. Entrance and drinks free (Riu Tequila, open every night).
La Plaza
Bar
Yashima
Japanese restaurant Reservation Required

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (282)

Ratings and reviews for RIU Palace Riviera Maya All Inclusive

Overall score

4.5 / 5
5.01.0
282 out of 282
Amenities:
4.4
Room cleanliness:
4.6
Hotel staff:
4.7
Room comfort:
4.3
Location:
4.7
Value:
4.5

94% would recommend to a friend.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Chamix
Medellín Colombia
Jan 9, 2011

Playa del carmen

The hotel is great. The pool and the beach front is great! The activities in the hotel aré restricted but we enjoy it a lot. If you get bored at the hotel playa del Carmen is a great party center.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Long walk from hotel

Visit Playa del Carmen Downtown!

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Vancouver Canada
Sep 20, 2010

Nice place

Personal service and friendly staff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Nightlife tip: Not Applicable

Not much nearby

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Francisco chile
Chile
Feb 18, 2012

little details big difference

Good but cleaning schedules and unskilled staff ruined s bit.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
5
Value:
3
Entertainment tip: Short drive from hotel

Xcaret

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
chicago
Jan 9, 2010

nice place

grand hotel very nice very luxurious. Room was quite sexy and modern great condition, bed a bit uncomfortable, but great beach, service was attentive, food was pretty good and at times incredible.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

playacar golf course is right across the street. It is the hardest course I have ever played by a lot a real lot

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Fort Collins, CO
Aug 19, 2010

Great location, great service

Had a great time, excellent service, rooms were ok. theme rest. and buffet good. just got alittle noisy with entertainment crew yelling in microphone at pool and some night shows were extremly loud.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Shopping tip: Short walk from hotel

1.5 mile to playa del carmen.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Round Rock, *
Jul 31, 2008

Just OK

Food was fairly good. Did not like having to get in line daily to make a reservation. Always needed to call for bath towels. Did not like the pool towel card system. Entertainment was just plain bad.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Ron Francine
Boston, MA
Dec 13, 2013

great hotel chain, great vacation

everything was great. there were only a couple of things that I didn't lnd ike. We dined in the steakhouse one evening and the waiters used the water from the melted ice from the steel wine buckets to fill the patrons glasses for water. we an others thought that was a major turn off. we were always short on towels and facecloths. The evening entertainment wasn't as good as the last 3 visits. The pool games are loud and obnoxious with the PA blaring loud encouraging the young drunks. people who just like chilling out reading a book poolside just get up and leave, it kills the calm beautiful atmosphere. There are too many children activities at night near the bandstand. it would be nice if there was an Italian restaurant

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Dining tip: Short walk from hotel

visiting the other RIUs nearby was fun. we walked to one of the 3 every morning for breakfast.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
MN
Apr 5, 2010

Great hotel and wonderful service

The hotel was great. There was staff everywhere always willing to assist or bring you a drink! The location was great we walked to 5th ave for shopping, took about 15 minutes. It was very safe, actually when we walked into town it was 8:00 at night. If you can get reservations Krystal was awesome. The only problem is that you need to make reservations and if you have a short stay you may only get reservations for one of the nights, which is what happened to us. The buffet is okay otherwise. The pool was really neat and it has a swim up bar. The only problem is that people reserve chairs very early and then are not there all day. So it is hard to get a spot at the pool. There was plenty of chairs at the beach though so that was our default. I would definately go back to this resort or try another RIU Palace.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Nightlife tip: Short drive from hotel

We did the bar crawl. You go with a group of 20 - 40 people and go to a couple bars you pay one fee and then get free drinks all night. We ended at Coco Bongo which was super fun.

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Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Tulsa, OK
Jul 27, 2007

Great Experience

This was our second stay at this hotel so we obviously had a great time the first time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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Thank you for your feedback!
Review of RIU Palace Riviera Maya All Inclusive

Reviewer score

4
5.01.0
Anonymous
Atlanta, GA
Mar 7, 2011

If you can get a deal, go!

If you can get a really good deal to go to this hotel, take it. The grounds are beautiful, the beach is fabulous and, although I didn't spend any time at the pool (just the beach), it looks like the hotel staff works very hard to make the pool (complete with swim-up bar) lots of fun. The breakfast buffet is fabulous, lunch is pretty good and the restaurants for dinner ranged from good to terrible. Biggest complaints: the people at reception were unfriendly and unhelpful (and, at times, nasty) and the system for making dinner reservations is ridiculous. If I got a really good deal, I would go back. Otherwise, I would try a different resort next time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
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